Total Quality Management Flashcards, test questions and answers

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What is Total Quality Management?

Total Quality Management (TQM) is a management approach that focuses on the continual improvement of quality throughout an organization. It seeks to maximize customer satisfaction through the continuous development of products, processes, and services. It is a comprehensive system for achieving excellence in all areas of the organization.TQM focuses on quality from both the customer’s perspective and the internal perspective. Quality assurance systems help organizations meet customer requirements while also ensuring that they are meeting their own standards as well. TQM emphasizes employee participation, empowering employees to take ownership of their work and make decisions that will improve product quality and efficiency. The main objectives of TQM are to reduce waste, increase efficiency, reduce costs, improve customer satisfaction and loyalty, increase profits and ensure compliance with regulations. In order to achieve these goals, organizations must develop a culture of continuous improvement by emphasizing teamwork, cooperation among departments or divisions within an organization and communication between management and employees. Organizations often integrate Six Sigma principles into their TQM initiatives in order to further enhance their efforts towards achieving excellence within the organization. Six Sigma is a set of practices aimed at improving processes by reducing variability in outputs as well as identifying root causes for poor quality or inefficient process performance so corrective actions can be taken quickly in order to prevent future problems from occurring or recurring. In conclusion, Total Quality Management is an important concept that has been proven very useful in helping organizations achieve success by continuously improving their products or services while also meeting customer requirements more effectively than ever before.