Chapter 23 – Teams, Team Building, and Teamwork

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True or False? In total quality management, the teams were formerly referred to as “quality circles”.
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True
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True or False? Depending on the issues addressed, there are potential legal problems with teams that consist entirely of managers.
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False
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True or False? The popularity of total quality management programs spurred increased emphasis on consultative management approaches.
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False
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True or False? It is generally a matter of individual opinion as to whether “quality” committees or committees established to serve as communications channels to improve quality are labor organizations under the law.
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True
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True or False? There is a direct relationship between employee commitment and an employee’s sense of being included as part of a team.
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True
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True or False? The supervisor who clearly identifies with higher management conveys a sense of strength that is conducive to the success of employee teams.
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False
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True or False? Motivation always remains individual, so individual identity and individual motivation must be perpetuated as the heart of an effective work team.
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True
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True or False? Team maturity is the ultimate goal of the team-building process.
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False
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In the disequilibrium phase of team building:
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Most people in the group are having their effects as individuals according to their own needs and desires.
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The supervisor who strives to build and maintain an effective team must first and foremost:
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Generally hold an optimistic view of employees overall and exhibit a Theory Y approach to management.
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In utilizing employee teams, it is necessary for those assembling and guiding a team to:
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Avoid allowing the team to deal with terms and conditions of employment.
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Although they may function individually, all teams are actually ____________ with other organizational elements.
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interdependent
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It only makes sense to try to account for employees’ needs and desires in determining the shape of a _____________ program.
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benefits
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An employee team might be seen as an illegal labor organization if its suggestions or recommendations result in _______________ decisions.
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management
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Employee participation may well be the key to continuing increases in quality, efficiency, and __________.
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productivity
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In the ________ stage of team building, individual commitment is tentative and a number of people are likely to adopt a “wait-and-see” attitude.
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formation

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