Chapter 1 – Book Quiz
d. All of these answers are correct.
a. human behavior is logical.
b. human behavior is timely.
c. human behavior is unpredictable.
d. human behavior is predictable.
a. behavior; dynamics
b. dynamics; regulations
c. perspectives; transitions
d. preferences; choices
a. Labor unions
b. Weber Studies
c. Kodak Studies
d. Hawthorne Studies
a. When an organization undergoes change, employees are usually open and responsive.
b. You can never have too much change in an organization.
c. Global competition is the leading force driving change at work.
d. Success is always guaranteed with change.
a. our mentality
b. our behavior
c. our knowledge
d. our personality
a. Providing low cost, efficient shipping all over the globe.
b. The company’s legal team, which handles all of the regulatory paperwork.
c. The company’s earnings statements from the past ten years.
d. Its new marketing campaign, which has advertisement in 25 countries.
a. a retroactive solution to customers complaints and dissatisfaction.
b. the total dedication to continuous improvement and to customers so that the customers’ needs are met and their expectations are exceeded.
c. a management process through which employee supervision is tightened and individualism is discouraged.
d. the process through which divisional managers meet and evaluate the productivity of their employees.
a. group members’ personalities
b. its ethical values
c. group norms
d. its budget
a. Malcolm Baldridge
b. General Electric
d. Ford Motor Company
a. places, jobs, employees and organizations.
b. tasks, technology, structure and leadership.
c. tasks, structure and employment.
d. people, tasks, technology, and structure.
a. individual behavior and group dynamics in an organization.
b. attitudes and behaviors of consumers of an organization.
c. an organization’s behavior in an external business environment.
d. an organization’s behavior in an external business environment
a. Six Sigma consists of self-directed work teams, while TQM has executive ownership.
b. Six Sigma is truly cross-functional, while TQM operates largely within a single function.
c. Six Sigma is applicable to manufacturing settings, while TQM is applicable to service work environments.
d. Six Sigma takes productivity initiatives, while TQM follows a business strategy execution system.
a. human learned behavior.
b. work motivation of a diverse workforce.
c. group and intergroup dynamics.
d. the design of work.
a. customer responsiveness.
b. high productivity.
c. operational efficiency.
d. operational efficiency
a. The manufacturing sector of the economy includes the production of basic materials as well as the production of finished products.
b. The energy sector of the economy includes, among other businesses, transportation, financial services, insurance, and retail sales.
c. For-profit organizations are important to collective well-being because they meet needs that aren’t addressed by other sectors.
d. For-profit organizations are important to collective well-being because they meet needs that aren’t addressed by other sectors.
b. external environment
c. organizational context
a. It focuses on executive ownership.
b. It is truly cross-functional.
c. It focuses on mass training in statistics and quality.
d. It consists of self-directed work teams.
a. Job satisfaction
b. Objective knowledge
c. Subjective knowledge
d. Skill development
Overseeing tasks and people in organizations