Chapter 1 – Book Quiz

The study of organizational behavior is primarily concerned with the ________ dynamics in organizations.

a. behavioral

b. interpersonal

c. psychosocial

d. All of these answers are correct.

d. All of these answers are correct.

Companies like Ford, General Motors, and Chrysler, which produce automobiles, belong to the ________ sector of the economy.

a. service

b. manufacturing

c. government

d. nonprofit

b. manufacturing

From the external perspective, a person’s history, feelings, thoughts, and personal value systems are very important in interpreting actions and behavior.

a. True
b. False

b. False

Organizations have often been described as clockworks because of the assumption that

a. human behavior is logical.

b. human behavior is timely.

c. human behavior is unpredictable.

d. human behavior is predictable.

a. human behavior is logical.

Organizational behavior is an interdisciplinary study that draws from several disciplines. Which of the disciplines listed below contributes directly to Organizational behavior?

a. sociology

b. theology

c. physics

d. astrology

a. sociology

Organizational behavior is best described as the study of individual ________ and organizational ________.

a. behavior; dynamics

b. dynamics; regulations

c. perspectives; transitions

d. preferences; choices

a. behavior; dynamics

Too much change often leads to stagnation, while not enough change leads to chaos.

a. True
b. False

b. False

Which category do theories of human behavior that analyze a person’s thoughts, feelings, past experiences, and needs fall into?

a. internal

b. external

c. preferential

d. interactive

a. internal

________ is the study of overseeing activities and supervising people in organizations.

a. Psychology

b. Anthropology

c. Administration

d. Management

d. Management

The importance of the informal elements of an organization was first suggested by the ________.

a. Labor unions

b. Weber Studies

c. Kodak Studies

d. Hawthorne Studies

d. Hawthorne Studies

The “Six Sigma” program tackles problems in four phases. These phases include all of the following except:

a. analyze.

b. control.

c. demands.

d. measure.

c. demands.

Which of the following statements is true concerning change?

a. When an organization undergoes change, employees are usually open and responsive.

b. You can never have too much change in an organization.

c. Global competition is the leading force driving change at work.

d. Success is always guaranteed with change.

c. Global competition is the leading force driving change at work.

When evaluating quality improvement ideas, a key question that organizations need to consider is whether the idea improves customer response.

a. True
b. False

a. True

To organizations, change represents both the risk of failure and the opportunity for success. What determines the outcome?

a. our mentality

b. our behavior

c. our knowledge

d. our personality

b. our behavior

Which of the following represents the task of an organization involved in the international shipping business?

a. Providing low cost, efficient shipping all over the globe.

b. The company’s legal team, which handles all of the regulatory paperwork.

c. The company’s earnings statements from the past ten years.

d. Its new marketing campaign, which has advertisement in 25 countries.

a. Providing low cost, efficient shipping all over the globe.

Total quality management is

a. a retroactive solution to customers complaints and dissatisfaction.

b. the total dedication to continuous improvement and to customers so that the customers’ needs are met and their expectations are exceeded.

c. a management process through which employee supervision is tightened and individualism is discouraged.

d. the process through which divisional managers meet and evaluate the productivity of their employees.

b. the total dedication to continuous improvement and to customers so that the customers’ needs are met and their expectations are exceeded.

Which of the following is not an example of an aspect of a company’s informal organization?

a. group members’ personalities

b. its ethical values

c. group norms

d. its budget

d. its budget

Six Sigma was developed by ________.

a. Malcolm Baldridge

b. General Electric

c. Motorola

d. Ford Motor Company

c. Motorola

Organizations are open systems of interacting components which are:

a. places, jobs, employees and organizations.

b. tasks, technology, structure and leadership.

c. tasks, structure and employment.

d. people, tasks, technology, and structure.

d. people, tasks, technology, and structure.

________ is the science of human behavior.

a. Sociology

b. Medicine

c. Psychology

d. Anthropology

c. Psychology

Organizational behavior is the study of:

a. individual behavior and group dynamics in an organization.

b. attitudes and behaviors of consumers of an organization.

c. an organization’s behavior in an external business environment.

d. an organization’s behavior in an external business environment

a. individual behavior and group dynamics in an organization.

Which of the following statements best describes a difference between Six Sigma and total quality management (TQM)?

a. Six Sigma consists of self-directed work teams, while TQM has executive ownership.

b. Six Sigma is truly cross-functional, while TQM operates largely within a single function.

c. Six Sigma is applicable to manufacturing settings, while TQM is applicable to service work environments.

d. Six Sigma takes productivity initiatives, while TQM follows a business strategy execution system.

b. Six Sigma is truly cross-functional, while TQM operates largely within a single function

The science of sociology has contributed to organizational behavior in terms of knowledge about:

a. human learned behavior.

b. work motivation of a diverse workforce.

c. group and intergroup dynamics.

d. the design of work.

c. group and intergroup dynamics.

Quality leads to competitive advantage through:

a. customer responsiveness.

b. high productivity.

c. operational efficiency.

d. operational efficiency

a. customer responsiveness.

Which of the statements is true of different sectors of the economy?

a. The manufacturing sector of the economy includes the production of basic materials as well as the production of finished products.

b. The energy sector of the economy includes, among other businesses, transportation, financial services, insurance, and retail sales.

c. For-profit organizations are important to collective well-being because they meet needs that aren’t addressed by other sectors.

d. For-profit organizations are important to collective well-being because they meet needs that aren’t addressed by other sectors.

a. The manufacturing sector of the economy includes the production of basic materials as well as the production of finished products.

complete understanding of organizational behavior requires an understanding of both human behavior and of the ________ within which behavior is acted out.

a. situation

b. external environment

c. organizational context

d. group

c. organizational context

Which of the following statements is true of total quality management?

a. It focuses on executive ownership.

b. It is truly cross-functional.

c. It focuses on mass training in statistics and quality.

d. It consists of self-directed work teams.

d. It consists of self-directed work teams.

The official, legitimate, and most visible part of a system is known as a(n) ________ organization.

a. formal

b. informal

c. hierarchical

d. hierarchical

a. formal

In the context of organizations as open systems, ________ are the human, informational, material, and financial resources used by an organization.

a. tasks

b. inputs

c. outputs

d. throughputs

b. inputs

________ results from research, experimentation, and scientific observation.

a. Job satisfaction

b. Objective knowledge

c. Subjective knowledge

d. Skill development

b. Objective knowledge

Organizational behavior has multiple origins. For each of the following organizational behavior elements, identify the discipline that influenced its creation.
Overseeing tasks and people in organizations
management

Personnel selection and work motivation
psychology

Work design
engineering

Group and intergroup dynamics
sociology

Productivity and efficiency
engineering

Consequences of compliant and deviant behavior
sociology

Defining organizational culture
Anthropology

Codes of ethics in organizations
sociology

Occupational health and well-being
medicine