People communicate in three different styles:

1. Aggressive: A person who communicates in this style have a pushy, hostile tone. He/she does not pay attention to the feelings of others; hence, causing intimidation to others.

2. Passive: A passive person is unable to say his thoughts and feelings because he/she tends to put the feelings and needs of others before his/her own. They are likely to avoid fights and arguments.

3. Assertive: An assertive person tends to negotiate in order to resolve a conflict. They can express their ideas and opinions in a clear and respectful way.

1.Restate what you hear
2.Ask questions
3.Show empathy

Body language is a means of communicating without the use of verbal cues. It uses non-verbal gestures such as facial expressions, body movements, behaviors, and posture in order to express or convey something.

Examples of body language include the following:
1. nail-biting – nervousness, stress, or anxiety
2. tilting of the head to one side while listening – keenly listening to the speaker
3. arms crossed over chest – shows defensiveness

Since Leah uses an aggressive style of communication, she tends to have a pushy, hostile tone. She does not pay attention to the feelings of others; hence, causing intimidation to others.

Without being aggressive, you can let people know what is needed to be done and what should not be done to ensure that everybody’s problem is solved.

Having strong communication skills let others know what you need.

Family taught you how to socialize in your own home. How you speak your mind was exercised with them, this is your foundation. If they taught you to be assertive, that is how you mainly deal with people.

Family

Lawrence, which is a new sales employee was given the task to make a presentation about the end of the month sales of the team. However, the manager, Mr. Scott, noticed that there are areas that need to be improved in terms of the way he presented the data.

Mr. Scott: Thank you for giving the presentation, Lawrence. Do you have a couple of minutes to spare? I would love to go over a few things about your presentation.
Lawrence: Sure, Mr. Scott.
Mr. Scott: Okay so let me start by telling you how I appreciate the effort you have put into this. However, the thing is your presentation is not as clear as we want it to be. Your presentation would look better if you put concrete data to back up your points. In addition, you can also add graphs and bulleted lists that would help the audience have an easier time reading the data and projections for the next month. When you do these things moving forward, I am sure you would create a fantastic presentation.
Lawrence: Thank you for your feedback, Mr. Scott. I’ll take note of this. I would make sure that next time I make a presentation, these things are done.
Mr. Scott: Good luck on your next presentation.

Lawrence, which is a new sales employee was given the task to make a presentation about the end of the month sales of the team. However, the manager, Mr. Scott, noticed that there are areas that need to be improved in terms of the way he presented the data. (Click to see the full solution)