Situational Analysis Essay Example

In the case study, Hank Kolb experienced a series of obvious problems that ultimately resulted in poor quality assurance.

The next necessary step is to categorize the problems into groups.

Problems with Suppliers

• Low quality supplies, refers to the plastic nozzle heads for the Greasex can being of low quality.

Problems with Methods and Procedure

• Flawed design procedure, refers to the lack of tests on how the contoured cans affect filling speed or hydrodynamics.
• Questionable evaluation procedure, refers to the decision to promote a foreman solely based on production quantity without considering quality.
• Questionable marketing procedure, refers to introducing untested products into the market to surpass competitors.

Problems with Machines

• Lack of maintenance, refers to using a machine not originally designed for
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  the job and neglecting preventive maintenance.

  Problems with Manpower

  • Lack of training (for machine operators), refers to machine operators not receiving formal training on job processes.

  Problems with People and Surroundings

  • Lack of motivation refers to the statement made by Hamler that mistakes occur occasionally and nothing is being done to prevent these mistakes from happening again.
  • Lack of quality standards refers to Simmons manually venting rejected cans instead of using standardized equipment.

  Fishbone Diagram

  The problems mentioned above can be categorized into two dimensions in the fishbone diagram: the technical dimension and the human dimension. The technical dimension includes issues such as low-quality supplies, lack of proper maintenance and operational activities, and flawed procedures, among others.

  The issue at Han

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