Organizational Behavior and Leadership Essay Example

promptly, the US company may lose their partnership. Melissa Chang's excellent communication skills have impressed the Italian partners and earned her positive recognition. Melissa possesses both interpersonal and communication skills.

She has the ability to work well with individuals, as well as representing the organization effectively in public. She is aware of her own internal distractions and how they can affect her hearing abilities, making her an excellent leader in specific situations. She possesses the three essential competencies for influencing others: diagnosis (understanding the situation you want to influence), adaptation (adjusting your behavior and other controllable factors to fit the situation), and communication (delivering the message in a way that is easily understood and accepted by others) (Hershey).

Blanchard & A ; Johnson. 2011 ) .

Primary Beginnings of Information Prior to Melissa’s Visit

Effective communication plays a vital role in an organization. Gathering pertinent information is crucial before starting any task. In this situation, Melissa obtained all the necessary details about the Italian partner through a phone call.

However, within this company, the good commuting demonstration is lacking due to Melissa's coworker canceling their recent trip to Moscow at the last minute. Additionally, there is a lack of response to requests from partnering or host companies in Italy for information. This behavior indicates a lack of professionalism and carelessness among the employees, resulting in a negative perception of the company towards its parent company in the US.

The parent company in the US is solely prioritizing net income and disregarding other factors that contribute to maximizing it. Consequently, they are instructing Melissa to organize a visit for the Italian spouses without proper guidance

and preparation. This situation worries Melissa as it could result in frustration among the Italian spouses and potentially lead to the termination of the partnership. However, by effectively communicating and practicing situational leadership, Melissa successfully comprehends and tackles the concerns raised by the Italians. Therefore, it is imperative for us to gather information through face-to-face communication or alternative methods like email or telephone.

Accessing email and fax is vital for efficient information gathering and task completion. The importance of obtaining relevant information before starting new tasks cannot be stressed enough, as it aids in understanding and effectively dealing with the situation.

Primary Information Gathering after Melissa’s Visit

Prior to her trip to Venice, Italy, Melissa made sure to gather and familiarize herself with various aspects pertaining to her journey. However, she found that the parent company in the US had been negligent in providing timely and necessary information when requested by their partner company in Venice.

During her time in Venice, Melissa had a direct exchange with her spouse company in Italy. She discovered that the parent company in the US had neglected to provide vital information about the product, leading to their failure. Melissa effectively addressed all queries from the spouse company and established a positive relationship for the future. Furthermore, the spouse company has agreed to hold discussions regarding details for next year's financial plan. They admire Melissa's communication abilities and exceptional performance, resulting in them organizing a formal dinner in her honor.

Face-to-face communication is crucial for gathering all necessary information prior to commencing a new project. The president of the spouse company praised Melissa's excellent listening skills and her ability to comprehend their business requirements. He

also commended her prompt decision-making during their meeting.

Melissa's Shift in Attitude towards the Italian Spouses

Upon arriving in Venice, Italy, Melissa initially felt stressed. However, she soon realized that the Italian spouses were frustrated due to inaccurate information being provided by the parent company in the US about the product. Despite this, Melissa found the Italian spouses intriguing and composed.

Melissa's attitude towards dealing with the Italian partners may have changed after her visit, as she was able to diagnose and pass on information. During her face-to-face meeting with Partner Company, she gained a better understanding of the situation there. Additionally, when she met with the partner company, she effectively answered their questions and provided all the necessary information about the product. This led to their satisfaction with Melissa's performance, as she successfully handled the critical situation. Furthermore, the president of the partner company in Venice invited her to dinner, which boosted her motivation and confidence. As a result, the Italian partners showed increased commitment towards the product. The dedication of the Italian partners towards their work also contributed to Melissa's change in attitude after her visit.

Summary and Conclusions

Effective communication by concern directors promotes information sharing among company employees and is crucial for commercial success. The effectiveness of communication should result in the desired outcome and maintain it, with the potential to amplify the impact of the message. Interpersonal skills, as well as written and oral communication skills, are important not only for securing employment.

However, effective execution on the job is not the only important aspect. Communication is also crucial in order to maintain optimal organizational operation and make the most of

management's human resources (Hershey, Blanchard & Johnson, 2011).

Mentions

1. Brandt. W. K. . ; A ; Hulbert. J. M. ( 1976 ) .
2. Patterns of Communications in the Multinational Corporation: An Empirical Study. Journal of International Business Studies.

Hersey, P. & Blanchard, K.

. ; A; Johnson. D. (2011). Managing Organizational Behavior: Leading Human Resources. (9th ed.)

. pp. 243-250 ) . Upper Saddle River.

New Jersey: Pearson Education. Inc.