Mcdonald's, I believe that it is a very familiar word for every child and adult in this world. It is one of the favorite fast food brands on the Earth. But with the increase in the numbers of the populations, the long queues in everywhere have become a trend of our life. There is hardly to find a place where a queue is not seen. This phenomenon always happens in fast food restaurants, especially during lunchtime and dinner time. Queueing theory is one of the ways to analyze the situation. It is a mathematical study about the queue. It allows us to analyze the queues and make predictions for the time of waiting and service.
So I may apply this to the McDonald Kampar. Back to history, the first McDonald in Malaysia opened at Bukit Bintang, Kuala Lumpur
...on 29 April 1982. Currently, in Malaysia, McDonald's has more than 200 franchises and expanded 20 – 25 shops annually. In this project, I will investigate the waiting time and customer scarification level of McDonald Kampar. McDonald's Kampar was opened on 14th October 2010. It was under a company - Golden Arches Restaurants Sdn. Bhd. The existence of McDonald's in Kampar has opened a new page for the history of Kampar.
It located at sebahagian Lot No. 26028,JalanBatuSinar,Taman Bandar Baru Kampar,31900 Kampar. It was the first drive-through fast-food restaurant in Kampar. Most of the students in Kampar was like to go to McDonald's, it was a nice place for students to have a group study. When in lunchtime, dinner time or special offer, we can see a long queue will exist in front
of the counter. Based on this, we can see that Kampar citizens like to have their meal in McDonald Kampar. That is the reason that Macdonald can be a good investigation placed about the formation of the queue inside the restaurant.
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