We've found 15 Service Level Agreement tests

Domain Name System Operating Systems Project Management Software Service Level Agreement Systems Development Life Cycle
Information Security – Chapter 1 – Flashcards 29 terms
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Tyree Bender
29 terms
Buildings Fitness Gramm Leach Bliley Act Service Level Agreement
S-12 S-13 Standpipe and Sprinkler Practice Questions – Flashcards 88 terms
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Elizabeth Bates
88 terms
Network Security Regulations Service Level Agreement Software
Security Operations & Administration – Flashcards 48 terms
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Kenneth McQuaid
48 terms
Business Integrated Change Control Organizational Process Assets Service Level Agreement
Chpt 4 – Project Integration Management – Flashcards 78 terms
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Joel Boykin
78 terms
Key Performance Indicators Service Level Agreement Total Cost Of Ownership
ITIL Foundation v.3 Certification – Flashcards 159 terms
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Kenneth Miller
159 terms
Clinical Decision Support Evidence Based Medicine Linguistics Medical Terminology Medicare And Medicaid Services Service Level Agreement
HIS Final – Flashcard 169 terms
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Richard Lattimore
169 terms
Acceptable Use Policy Applied Sociology Credit Card Numbers Primary Care Regulations Service Level Agreement Software
Chapter 4 security Practice Exams – Flashcards 108 terms
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Ethan Carter
108 terms
Acceptable Use Policy Credit Card Numbers Service Level Agreement Two Factor Authentication
4.1 Security Policies – Flashcards 15 terms
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Paulina Ratliff
15 terms
Anti Virus Software Service Level Agreement Social Engineering The Environment
4.8 Employee Management – Flashcards 15 terms
Sabrina Peterson avatar
Sabrina Peterson
15 terms
Credit Card Numbers Regulations Service Level Agreement Two Factor Authentication
4 Practice Questions – Flashcards 70 terms
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Maddison Bailey
70 terms
Project Management Tools Service Level Agreement Short Answer
A Guide to Customer User Support Quiz 6 – Flashcards 25 terms
Patrick Marsh avatar
Patrick Marsh
25 terms
Infrastructure As A Service Service Level Agreement Software As A Service
BA325 – Chapter 12 – Flashcards 80 terms
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Matilda Campbell
80 terms
Break Even Point Cloud Computing Direct And Indirect Costs Microsoft Excel Open Source Software Service Level Agreement Service Oriented Architecture
Information Systems Chapter 5 – Flashcards 66 terms
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Tyree Bender
66 terms
Service Level Agreement
Frei "The Four Things a Service Business Must Get Right" – Flashcards 6 terms
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Kaiya Hebert
6 terms
Business Management Program Evaluation And Review Technique Project Management Project Team Members Quantitative Risk Analysis Risk Management Plan Service Level Agreement
Larson & Gray Project Management Chapter 7 – Flashcards 36 terms
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Adrien Vincent
36 terms
What is the MAIN purpose of availability management? a) To monitor and report availability of components b) To ensure that all targets in the service level agreements (SLAs) are met c) To guarantee availability levels for services and components d) To ensure that service availability meets the agreed needs of the business
Answer is D. A is supporting element of availabiility management, not a main purpose. B relates to SLM. Availability management does not offer guarantees and D is the main purpose of availability management
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Which of the following would not be part of a service level agreement? A. Description of the service B. Service hours C. Definition of business strategy D. Service continuity arrangements
C. The service-level agreement does not include the definition of business strategy but does contain relevant information about the service(s) supported by the agreement.
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What types of changes are NOT usually included within the scope of change management? a) Changes to a minaframe computer b) Changes to business strategy c) Changes to a service level agreement (SLA) d) The retirement of a service
Answer is B. A change request is a formal communication seeking an alteration to one of more configuration items (CI’s).
More test answers on https://studyhippo.com/itil-foundations-v3-sample-exam-1/
8. In which document would you expect to see an overview of actual service achievements against targets? A. Operational Level Agreement (OLA) B. Capacity Plan C. Service Level Agreement (SLA) D. SLA Monitoring Chart (SLAM)
SLA – Service Level Agreement
Define the specific responsibilities of the service provider and set the customer expectations. Ex: Availability, accessibility, performance, maintenance, and security.
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