We've found 10 Customer Service Representative tests

Change Management Process Customer Service Representative Voice Over Internet Protocol
HDI-CSR (Customer Service Representative) Practice Test – Flashcards 54 terms
Sara Graham avatar
Sara Graham
54 terms
Customer Service Representative Part Time Employees
BUSI 342 test 3 – Flashcards 139 terms
Margaret Bruce avatar
Margaret Bruce
139 terms
Customer Service Representative Marketing Principles Of Marketing Search Engine Marketing Social Networking Sites Twenty First Century
BUS 346 Chapter 3 – Flashcards 43 terms
Jill Lopez avatar
Jill Lopez
43 terms
Business Communications Business Management Customer Service Representative Principles Of Marketing
BUS 346 Ch. 3 – Flashcards 35 terms
Suzette Hendon avatar
Suzette Hendon
35 terms
Customer Service Representative Integrated Marketing Communications Linguistics Principles Of Marketing
15-19 – Flashcard 50 terms
Joseph Fraser avatar
Joseph Fraser
50 terms
Business Management Customer Service Representative Medical/Clerical Assisting Powerpoint Question And Answer Session
College Oral Communication 1 – The Power of Music 31 terms
Donna Chou avatar
Donna Chou
31 terms
Business Management Customer Service Representative Project Management Systems Analysis
3770 Ch.17 – Flashcards 30 terms
Briley Leonard avatar
Briley Leonard
30 terms
Business Communications Customer Service Representative Decision Analysis
BA105 Ch3 – Flashcards 79 terms
Aiden Boyd avatar
Aiden Boyd
79 terms
Business Management Chief Information Officer Customer Service Representative Effectiveness And Efficiency Executive Vice President Human Resources Manager Top Level Managers Values And Ethics
BA 3305: Management Quiz Answers – Flashcards 64 terms
Tilly Wilkinson avatar
Tilly Wilkinson
64 terms
Business Management Centralized Decision Making Customer Service Representative Human Resources Department
Flashcards on Management Test (Ch 7, 8, 9) 117 terms
Ben Russell avatar
Ben Russell
117 terms
These days, many customer service representatives we talk to over the phone are based in India. Which of the following terms applies to this phenomenon?
the death of distance
More test answers on https://studyhippo.com/sociology-ch10-ch11/
Delnisha, a customer service representative for the manufacturer of Marathon brand faucets, receives a large order from a small contractor. Which of the following is the BEST way for Delnisha to begin a message saying the company does not sell directly to end users?
Thank you very much for your order. Unfortunately, we will not be able to fill it.
More test answers on https://studyhippo.com/communications-ch-7/
Dan has a marketing degree and has experience as a call center operator. He takes a position in which he responds to customer complaints, customer emails, and other postings via email. Dan’s position can be described as aNo Select one: a. online customer service representative. b. search engine marketing associate. c. blogger. d. community manager. e. social media strategist.
online customer service representative
More test answers on https://studyhippo.com/bus-346-chapter-3/
A customer enters a business and joins the one line that snakes back and forth through the lobby in order to receive service. The initial part of the service is performed by one customer service representative, after which the customer enters a second, shorter line to complete the service before leaving the establishment. Which description of this waiting line system is appropriate?
single channel, multiple phase
More test answers on https://studyhippo.com/essay-chapter-6-supply-management/
Scenario: You are head of the IT department for a kitchen appliance distributor. You are meeting with the head of customer service to explore ways to allow customers to request customer service calls more efficiently and at a lower cost to the firm. The current process requires customers to call a toll-free number and speak to a customer service representative to schedule an appointment. This process often leads to customer complaints when they can’t get through to a representative without waiting for long periods of time. The customer service head tells you that she would like to implement a process using social media that would allow customers to do the following: Communicate their need for service without needing to speak to a representative over the phone. The customer would be prompted for all the relevant information about their appliance and the service issue they have. Check available appointment times for service calls in their area over the Internet or on their mobile phones. The customers can then choose a day and time that they would like to have a service call. The customer’s service request would then be automatically routed to the closest available technician in their area. The service technician would accept the service call and send a confirmation to the customer. You acknowledge to the customer service head that what she is asking for can be accomplished with social media tools, but the right tool must be selected. Which of the following social media tools would you recommend using to address the objectives the customer service head has articulated?
An app would be the most effective social media tool to address these objectives.
More test answers on https://studyhippo.com/basic-marketing-chapter-3-and-4/
Raul purchased a microwave oven. He brought it home, plugged it in and nothing happened. Bummer. So he immediately returned it. The customer service representative was unwilling to let Raul return the microwave saying that they did not allow returns on electronic merchandise. Raul pointed out that even though there is nothing in writing, _________________ means that if the microwave doesn’t work he can return it. Period. End of story.
The implied warranty of merchantability
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A customer service representative for a large financial institution noticed that several of the bank’s customers had recently closed accounts and paid off loans long before the loans were due. He also noticed that most of the customers had closed their accounts shortly after a competitor had opened a new branch nearby. The fundamental source of this marketing problem might best be `described as:
an unplanned change in the marketing environment.
More test answers on https://studyhippo.com/525-ch-2/
Which of the following is an example of a dynamic process? A) Samsung accepts a return of a defective television from its dealer. B) Starbucks places an order for coffee beans from its local supplier. C) Amazon.com hires customer service representatives to help customers with their online order. D) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.
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