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BA 3305: Management Quiz Answers

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Management is the process of working with people and resources to design successful products and
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achieve organizational goals.
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Even though the department she manages sometimes takes longer to reach its goals than the president would like and is frequently over budget, when Caroline does grow her branch as the president wants, she would be described as
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effective.
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In the highly competitive business environment, how is the planning function more dynamically described?
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Delivering strategic value
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The management function of leading includes mobilizing and inspiring people to engage fully in their work and contribute their ideas. T/F
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True
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Which of the following defines the management function of controlling?
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Monitoring performance and making needed changes
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Indra Nooyi, CEO of PepsiCo, is an example of a(n)
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top-level manager.
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Which of the following is characteristic of frontline managers?
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They are the link between management and nonmanagement personnel.
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A team leader is likely to serve as a spokesperson and champion for a work group when dealing with external stakeholders.T/F
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True
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Krista sent all the families at a local elementary school a weekly newsletter that included all the activities that recently occurred, requests for help from the community, and a list of important upcoming dates. Krista is fulfilling what managerial role for the school?
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Disseminator
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Lower-level managers who possess ________ are effectively able to complete daily activities, and earn more credibility from their subordinates than comparable managers without them.
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technical skills
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Interpersonal and communication skills are sometimes known as
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people skills.
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The skills of understanding yourself, managing yourself, and dealing effectively with others are collectively known as
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emotional intelligence.
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Which of the following is NOT among the major waves of change challenging managers today?
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Risk management
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A primary reason that companies choose to operate globally is
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increased opportunities for growth.
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One’s personal relationships can aid career success, compensation, employment, team effectiveness, and successful entrepreneurship, so it is advantageous to develop
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social capital.
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Capitalizing on the expertise, skills, wisdom, and relationships of the people within an organization is known as
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knowledge management.
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Customer loyalty is among the key sources of competitive advantage. T/F
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False
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Innovation is the excellence of your product. T/F
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False
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Which of the following is a component of total quality?
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Preventing defects before they occur
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Keeping costs low enough to achieve profits while pricing products at levels that are attractive to consumers is called
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cost competitiveness.
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___ costs are fixed costs buyer face if they change suppliers.
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Switching
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What is the process of comparing an organization’s practices and technologies with those of other companies?
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Benchmarking
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____ refers to the statistical characteristics of a group or population such as age, gender, and education level.
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Demographics
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A customer who purchases raw materials or wholesale products before selling them to final customers is known as a(n) _____ consumer.
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intermediate
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Which of the following is an intermediate consumer?
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Retailer
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Which of the following is an attractive environment for firms?
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Low customer bargaining power
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Which of the following factors contributes to an attractive environment for firms?
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Many barriers to entry
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Which of the following factors makes an environment unattractive for firms?
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High threat of entry
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___ refers to exploiting a distinctive competence or improving internal efficiency for competitive advantage.
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Competitive aggression
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___ is independent action to improve relations with competitors.
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Competitive pacification
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__ are used by two or more organizations working together to manage the external environment.
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Cooperative strategies
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___ are agreements between the organization and another group to exchange goods, services, information, and patents.
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Contracts
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____ refers to absorbing new elements into the organization’s leadership structure to avert threats to its stability or existence.
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Cooptation
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Which of the following is an independent strategy of an organization to change its current environment?
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Competitive aggression
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Which of the following is a way of adapting to the environment?
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Buffering
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Which of the following is a way of influencing the environment?
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Independent action
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__ are the strongly held and taken-for-granted beliefs that guide behavior in the firm.
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Unconscious assumptions
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Which of the following organizational cultures are strongly characterized by entrepreneurship, creativity, adaptability, and dynamism?
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Adhocracy
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Which of the following organizational cultures are strongly characterized by cohesiveness, participation, and sense of family?
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Group culture
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Which of the following organizational cultures are strongly characterized by order, rules and regulations, uniformity, and efficiency?
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Hierarchical culture
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Which of the following organizational cultures are strongly characterized by goal achievement, environment exchange, and competitiveness?
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Rational culture
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Which of the following leadership styles is associated with a group culture?
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Mentor, facilitator, parent figure
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Which ethical system bases ethical behavior on the opinions and behaviors of relevant other people?
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Relativism
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What act passed into law by Congress in 2002 established strict accounting and reporting rules?
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Sarbanes-Oxley Act
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Managers benefit their organizations not only by growing profits, but also by behaving _____ when dealing with individuals and groups (known as stakeholders) that interact with their organizations.
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ethically
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Which of the following describes where ethical issues are found?
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In all parts of life
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In the context of universalism, kyosei and human dignity are the two basic ideals underpinning the _____ Principles for Business.
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Caux
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Which of the following describes the argument for the ethical system of egoism?
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When everyone does what promotes the greatest good for oneself, then the well-being of society as a whole should increase.
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In Kohlberg’s model of cognitive moral development, which category follows the conventional stage?
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Principled
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The ________ was passed into law by Congress in 2002 to establish strict accounting and reporting rules in order to make senior managers more accountable and to improve and maintain investor confidence.
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Sarbanes-Oxley Act
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In an organization, the processes by which decisions are evaluated and made on the basis of right and wrong are called the:
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ethical climate.
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In order to fulfill his or her role of creating an environment that encourages ethical behavior, a manager needs to:
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lead employees to behave ethically.
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The “sunshine” ethical framework used by IBM asks:
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if employees would approve seeing their actions on the front page of a newspaper.
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What is the difference between integrity-based ethics programs and compliance-based ethics programs?
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Integrity-based programs instill in people a personal responsibility for ethical behavior.
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When making ethical decisions, it is important to start with moral _____, which means you realize that the issue has ethical implications.
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awareness
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What is the role of courage in carrying out moral judgments?
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It is necessary to take actions consistent with your ethical decisions.
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In the context of acting ethically in business, many people who indulge in _____ suffer consequences such as being ostracized, treated rudely, or given undesirable assignments.
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whistleblowing
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Corporate social responsibility (CSR) is the obligation:
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toward society assumed by business.
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Which area of responsibility, that corresponds to doing what global stakeholders desire, is at the top of the pyramid of global corporate social responsibility and performance?
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philanthropic
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Which of the following is one of the five higher goals of a transcendent education?
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Empathy
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When considering corporate social responsibility, all organizations need to:
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make a wide variety of charitable contributions.
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Which of the following is a fundamental source of risk in our society?
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Ecologically unsustainable consumption of natural resources
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In addition to creation of sustainable economic development, which of the following is a goal of ecocentric management?
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Improvement of quality of life worldwide for all organizational stakeholders
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In the context of sustainable development, _____ considers the extraction of raw materials, product packaging, transportation, and disposal.
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life cycle analysis