This section discusses the duties and obligations of employees, managers, and supervisors in a business setting. It emphasizes the significance of instructing supervisors on how to train new staff members effectively. The content also encompasses decision-making and problem-solving methods that are relevant to each position. An example is provided with the responsibilities expected of a manager at River Island which include hiring and training new personnel.
As a manager, responsibilities include reading applications and selecting candidates for interviews based on their compatibility with the shop's working environment. In addition, the manager is responsible for training new hires on the business's procedures and policies. I spoke with a River Island shop manager who mentioned that managing staff is also one of her key roles.
The role of a shop manager involves various responsibilities, such
...as communicating work schedules and job duties to all staff members. In addition, it is important for the manager to recognize and reward high-performing employees with promotions or bonuses while ensuring that those who do not meet expectations are disciplined in accordance with company procedures. Managing the store's finances is also a critical aspect of this position, which includes monitoring daily cash inflows and outflows, as well as tracking expenses such as staffing hours. Moreover, distributing paychecks to employees is typically part of the manager's duties.
The role of a River Island supervisor is to organise the store and co-ordinate activities within the assigned department. On a daily basis, they determine the importance of these activities. For instance, a supervisor may assign an employee in the men clothing section to organise and clean up that department and it is the supervisor's duty to communicate
this to the employee. Moreover, they are responsible for ensuring that sales assistants report that assigned tasks are completed weekly and checking the store's cleanliness and display organisation before opening.
When the store manager is unavailable, the supervisor takes charge of store operations. Staff meetings are conducted by supervisors to address concerns regarding job performance, routine changes, as well as clothing offers or discounts. A River Island sales assistant stated that their role involves various responsibilities.
As an employee, it is their responsibility to attend to customers during their shopping experience. This includes answering inquiries and assisting with finding items. Furthermore, it is expected of River Island representatives to provide helpful advice when needed. The employee also takes charge in ensuring that the customers have an enjoyable and pleasant visit. This is achieved by maintaining a polite and respectful approach towards the customers, greeting them upon arrival and departure, handling complaints with professionalism, and ensuring their satisfaction with the outcome. Additionally, a sales assistant must prioritize restocking shelves. Alongside this task, they are also responsible for operating tills and reconciling cash registers with received receipts.
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