Service Essays

Business Background Every organization deals with surplus assets — whether it is excess inventory, damaged items, end of lifecycle equipment or customer returns. While most manufacturers, retailers, corporations and government agencies have well-established forward supply chain processes, goods in the reverse supply chain are a huge, and often costly, distraction for these organizations Liquidity Services, […]

About Vinnova, Swedish Governmental Agency for Innovation Systems. Vinnova Vinnova s mission is to promote sustainable growth by funding needs-driven research and developing effective innovation systems. Through its activities in this field, Vinnova aims to make a significant contribution to Sweden? s development into a leading center of economic growth. The Vinnova Report series includes […]

Increasing competition in the world is forcing businesses to pay much more attention to satisfying customers. A product possesses quality if a customer is satisfied with it. Unfortunately besides some giants in our market no body pay attention to wining customer not just to make money but to make them a long term profit and […]

Background Nowadays, new organisational strategies should be indentified to improve primary care and its link with secondary care in terms of efficacy and timeliness of interventions thus preventing unnecessary hospital accesses and costs saving for the health system.The purpose of this study is to assess the effects of the use of teleconsultation by general practitioners […]

Within the fierce competition in business, quality of products becomes an important issue since it determines the salability of a product. However, the quality is not merely the results of quality of raw materials. In fact, processes play significant roles in determining the quality of end product or services.While it is obvious that process improvement […]

According to the dictionary, a citizen is a native or naturalized member of a state or nation who owes allegiance to its government and is entitled to its protection. And citizenship is the state of being vested with the rights, privileges, and duties of a citizen and is the character of an individual viewed as […]

Background CVS (Consumer value store) faced increasing customer complaints that prevented the company from stronger growth. This problem was initially perceived to be due to poor customer service; however, by historical data analysis and customer interviews, Pharmacy Service Initiative (PSI) including “operations executives and managers”, “pharmacy supervisors, top pharmacists and consultants from the Boston Consulting […]

The Service Process at (CVS) The process consisted of five basic steps (refer to Figure 1), the first being the drop off. A customer would drop off a script and write the requested pickup time on the script itself, then put it in a box that was divided into a number of slots. These slots […]

Case Analysis – United Services Automobile Association Background The United Services Automobile Association (“USAA”) was established in “1922 by 25 Army Officers to provide auto insurance to military officers” because such individuals incurred difficulty obtaining such insurance due their risk assessment. By 1988, the USAA expanded into other areas that comprised 32 wholly-owned subsidiaries. Eventually, […]

The Importance of Courteous Customer Service So how do you practise courteous customer service? First, determine the needs of your customers. By needs, we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you […]

Introduction The Australian bottled water industry has been growing rapidly over the past decade. Many Australians drink bottled water on a regular basis, and on average consumed 21. 2 litres per person (Australian Bureau of Statistics) in 2001. The boom in consumption of bottled water has moved the product beyond the niche market and into […]

POM – case discussion report By Nam Phuong Hybrid marketing channel network is one of the most important and widely used systems among types of VMN (vertical marketing network). Using a hybrid marketing channel network, a single firm may set up two or more marketing channels in order to reach multiple marketing segments. The marketing […]

Service Request Kudler Fine Foods (KFF), a virtual organization from the University of Phoenix (2008), is interested in developing and deploying a customer tracking system through a Kudler Frequent Shopper Program (KFSP) that would provide KFF data on shopping habits of cliental and in return provides customers with high-end incentives for shopping. The project will […]

Banyan Tree – Developing a Powerful Service Brand Synopsis Banyan Tree Hotels and Resorts had become a leading player in the luxury resorts and spa market in Asia. As part of its growth strategy, Banyan Tree had launched new brands and brand extensions that included resorts, spas, retail outlets, and even museum shops. Now, the […]

When leaning with angry customers you should listen, remain positive and flexible, smile, introduce yourself, assist them, be Inexcusably apologetic, ask open-ended questions and verify answers, then take appropriate action. 4. In order to assist indecisive people one must be patient, ask open-ended questions, listen actively, suggest other alternatives, and be assertive in guiding their […]

This abstract will discuss how computer technology is used in the fire service today. I will clarify how in today’s world everything revolves around technology, mainly computer technology. In the fast paced world we live in, everyone is looking for a way to help get the job done faster and easier, including the fire service. […]

When the customer expectation has difference with the management perception like manager get inaccurately information from market research and demand analyses; manager fails to interpreted information accurately; doing non-existent demand analysis ; getting bad or non-existent upward information from the firm’s interface with its customers to management. Also the size Of the gaps effects the […]

In preparing this report, we have tried our level best to include all the relevant information and explanations to make the report informative and comprehensive. Data collected through primary research have been attached in the appendix and secondary data have been collected and used with proper citations. It was a very enriching experience for us […]

These authors have written an educational book that is directed at students who are studying to be teachers. This textbook is about the different theories of motivation that various scholars and scientists have researched and proven to work in motivating students and teachers alike. The first chapter gives an in-depth view of the different theories […]

Arc of the Ozarks is a local human service organization providing help to people in the local communities with physical and mental disabilities. The main local offices for the Arc can be found in Springfield, Joplin, and Monett, Missouri. Interviewing someone from the Arc could have been done over the phone, by e-mail, and an […]

Extrapolating from macro factors – such as demographics and potential for technological ‘catch-up’ – and assuming an ongoing reform effort, studies by a number of prominent analytical organisations have projected that India could even outperform these dynamic economies over the next fifty years. If so, these studies claim, by 2050 India could be the third-largest […]

Goffinett and I agreed that an in person interview would be best if I wanted to have the opportunity to tour the facilities, as well as develop a sense for inpatient and outpatient environments. Deaconess Cross Pointe is a state licensed facility offering a full range of mental health services and psychiatric care which can […]