Non Technical Topics Essay Example

embrace a new mindset that promotes accountability for the company's success. Additionally, participants will learn about the Hoshin Process, a tool that provides organizations with a holistic view of their business and helps identify the key strategies required to achieve long-term goals.

The text discusses various techniques for leading change, becoming a great communicator, and applying the Situational Leadership Theory. It emphasizes the importance of learning an eight-step method developed by John Kotter for Harvard University to create and implement change. Additionally, it highlights the significance of effective communication techniques and overcoming communication barriers. Lastly, it emphasizes the need for managers and leaders to adapt their leadership style to suit the needs of the people and situations they manage, as proposed by Ken Blanchard's theory.

Most leaders assume that when an issue arises in their organization, it is typically attributed to a problem with individuals. However, according to Dr. Edward Demming, a pioneer of the Quality Improvement Philosophy in both America and Japan, processes are responsible for about 85% of the problems. It is crucial to recognize whether the issue stems from people or processes and take appropriate steps to address them.