Telenor Pakistan
Telenor Pakistan

Telenor Pakistan

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  • Pages: 8 (3807 words)
  • Published: June 26, 2018
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TABLE OF CONTENTS Chapter Page Acknowledgemen……………………………………………………………………………………….. 1 Executive summary …………………………………………………………………… 2 Introduction ………………………………………………………………………………………………………. Company profile……………………………………………………………………….. Mission & Vission statements………………………………………………………… History…………………………………………………………………………………… Hierarchy Diagram of Telenor Pakistan ………………………………………………………… Seven Layers Communication Hierarchy ……………………………………………………… 5 Organizational Culture ………………………………………………………………………………… 6 Policies of Telenor ……………………………………………………………………………………… 7 Policies for Employees ………………………………………………………………………………. 10 Telenor’s Code Of Conduct ………………………………………………………………………… 3 Evaluation ………………………………………………………………………………………………….. TELENOR PAKISTAN Introduction Telenor is emerging as one of the fastest growing service providers of mobile communications services worldwide. Telenor is also the largest service provider of TV services in the Nordic region. Tel

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enor is organized into three business areas; Mobile operations covering 12 countries, and Fixed-line and Broadcast services covering the Nordic region. * They have More than 129 million mobile subscriptions worldwide. Strong position in the growing Scandinavian market for broadband services. * Largest provider of television and broadcast services in the Nordic region. * Revenues: NOK 91. 1 billion. * Workforce: 33,500. * Listed in Oslo Stock Exchange. During the late 90’s it has been deregulated and changed from fully government owned into a public limited company. However the government retained substantial stake in terms of shares. Since deregulation began in EU, the telecommunication industry is facing tough competition from new entrants and this is the case for Telenor as well.

The company is split into four groups: * Mobile operation, * Telenor fixed, * Telenor broadcast, * Others activities. Company Profile Telenor Pakistan, a wholly owned subsidiary of Telenor ASA, launched its operations in March 2005. One of the leading telecom operators providing prepaid, postpaid and value-added services to seven million customers, it is spread across the country with a network of 15 company-owned sales and service centers, more than 200 franchisees and some 100,000 retail outlets selling subscriptions and refills.

Differentiated packages include TalkShawk, Telenor Persona and Djuice. Being a part of the Telenor Group which has its operations in 12 countries employing more than 34,000 individuals, Telenor Pakistan has created 2,200 direct and 20,000-plus indirect employment opportunities. The organization is in the growth phase capturing more than 14% of the market share, achieving a 200% increase in the subscriber base in 2006 (beating Ufone in the number of the subscribers) and planning for further expansion of network and services.

Maintaining a wide coverage in thecountry, with 500 destinations covered within less than 16 months of the company’s launch, it now has the second largest network in Pakistan. The striking growth rate has been achieved through the application of a highly successful business model, local enthusiasm and hard work. Telenor Pakistan considers Mobilink as its major competitor. “Telenor Pakistan is obviously different from the competition. Our culture is different, our values are different and our focus on the fundamentals of business is different.

Telenor Pakistan is fully involved with its key stakeholders and trusted as a friend of the community. Mission Statement Of Telenor ”Here to Help” “ Telenor’s primary goal is to create greater value for our shareholders, customers, employees and partners, and for society in general. We strive to be a driving force in creating, simplifying and introducing communication and content solutions to the marketplace. In order to achieve this goal, Telenor base

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its strategy on its customer oriented vision” Core Values: ”Make it easy , Keep promises , Be inspiring , Be respectful” Vision Our vision is simple: We’re here to help.

We exist to help our customers get the full benefit of communications services in their daily lives. The key to achieving this vision is a mindset where every one of us works together: Making it easy to buy and use our services. Deliver on our promises. Inspire people to find new ways. We believe in four core values. A picture of a company in the future but it’s so much more than that. Your vision statement is your inspiration. Operating philosophy or principles that guide an organization’s internal conduct as well as it’s relationship with the external word. 1 Make it Easy for people. 2 Keep Promises. Be Inspiring. 4 Be Respectful. 5 6 7 8 History 9 For over 150 years, telecommunications has played a vital part in the development of modern society. As the present provider, Telenor has been the driving force in the development of a highly difficult home market and is now one of the largest mobile operators worldwide 10 Journeys of Logo: 11 12 13 14 Telenor in Pakistan 15 Launch: 16 Telenor get the License for providing GSM services in Pakistan in April 2004. Firstly they launched their services in selected 15 cities after 1 month they expand their business in other cities also. 7 The official opening of Telenor cellular company was held in Islamabad with the President of Pakistan General Pervez Musharraf as the guest of honor and a Telenor delegation3 headed by CEO Telenor Jon Fredrik Baksaas along with CEO Telenor Pakistan Tore Johnson. The inauguration call was made by President Pervez Musharraf to the Prime Minister of Norway. 18 Hierarchy Diagram of Telenor Pakistan Seven Layers Communication hierarchy Seven layers do not concerns in Communication or motivation problems due to the open culture. There is no example of de-motivation even if in certain reas like Customer Relationship Department or Customer Service Centre different customer inquiries and complaints can raise frustration levels. Managers in these departments interfere to solve problems. Organizational Culture As far as Telenor internal culture is considered the employees are really very satisfied with the Telenor’s norms and values. It is one of the major reasons that the turn over rate of this organization is very low. By conducting the survey of the sales employees in Telenor, we come to know that 90% of the employees of Telenor took the Training most effective.

The major aspects of Telenor’s culture which supports the its objectives are :- * It owned a flat structure so the communication among employees is very good. * Hierarchy of the organization is well managed and there exist no fear between subordinate and boss which give rise to the confidence in employees. * There is a vertical communication as well as horizontal communication exists among the employees of Telenor which supports its objectives of being EEO organization. * Training is the necessary components for all the employees from CSR (customer services representative) to CEO (chief Executive officer)

Policies

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