The Value-adding Manager Analysis Essay Example

skilled and entry-level workers, but the existing training and education systems do not match these requirements.

The demand for highly skilled employees and top-quality aircraft will be the primary factor fueling changes in the airline industry over the next five years.

According to the executive summary on Aviation Security (www.piperrrudnic.com), Southwest managers need to take into account a number of employee security factors. These include complying with new security legislation for employee coordination, monitoring potential cost increases as a result of new security issues, and placing greater emphasis on the safety of airplane passengers and cargo. Due to the events of September 11th, these security concerns are expected to affect airline operations over the next five years.

Workplace violence. According to Barbara M.

In their article titled "Cameraphones: Innocuous Gadgets Or Workplace Threats", Ross and Lauren G. Krasnow highlight key values that Southwest managers need to consider. These include prohibiting the use of cameras for recording in the workplace, requiring employees to obtain permission before taking pictures or videos, maintaining customer confidentiality, and implementing measures to prevent terrorist attacks in the workplace. The text is presented in a justified style.

Kerb Kelleher advocates for the management of the airline industry to focus equally on analyzing the needs of both employees and customers. This includes providing additional benefits based on employee performance and frequent first-class flyers, preventing strikes through job satisfaction, and ensuring maximum customer satisfaction to avoid losing customers. This is outlined in Kelleher's "A Culture of Commitment" publication.

Southwest currently has a unionization rate of 80%. Over the next five years, changes will be driven by the challenge of maintaining

high levels of employee and customer satisfaction. Janet Kraus's research highlights the importance of loyal employees in creating loyal customers, with compensation and job growth being key factors.

The airline industry will experience growth in the years to come as employees strive for career advancement and seek ownership within their companies.

Southwest Airlines was awarded as "The Most Pleasant" airline in 2003, receiving 27% of the votes. However, it later lost its title. According to Kerb Kelleher's book "A Culture of Commitment," the company chose not to pay competitors millions per year for their reservation systems and instead created their own electronic ticketless system. This allowed Southwest to eliminate the need for travel agents to manually write tickets and avoid being controlled by competitors' distribution systems. Moving forward, prioritizing customer needs and taking full responsibility will drive change.