I. Who should take the blame for getting Standard Machines Corp into the crisis it faces vis-a-vis closing on a major sale with an established account? The blame for Standard Machine Corp can be directed in one of three ways: Industry: One could argue that innovation in the machine tool equipment industry has been stagnant and resulting caused customers to view machines as commodities and compete on price.Another thought is that the industry allowed a low cost player to enter and therefore put the premium priced equipment manufactures in a position of having to rationalize their price.
Unfortunately, competition on price erodes industry margins and profits. Standard Machine Corp Management: The fact that a major account has recently resorted to a competitive bidding process to purchase machine equipment communicates that Occidental Aerospace doesn’t fully understand or appreciate the value of
...Stand Machine Corp’s equipment and services.Standard Machine Corp, a longstanding company that prides itself on innovative, and reliable equipment, and high quality service and training, has failed to create innovative equipment / a competitive advantage in so much in that competitor products can reasonably be compared to their once unmatched superior product. Additionally, the finger can be pointed at the marketing and sales team for failing to effectively communicate the equipment and service benefits.
Scott, account manager: Scott can be blamed for the current predicament with Occidental by agreeing to participate in the bidding process.The fact that Occidental has installed virtually only Standard Machine Equipment in their factories for the past 20 years proves that they realize the benefits of the equipment. Instead of agreeing the participate in the bid process, Scott should have engaged
in a conversation with Joanne Baker about the benefits of Standard’s equipment and figured out a way to avoid a process where accounting folks would focus on cost instead of value. II. What recommendations do you have for Standard Machines Corp’s management on how they should address the problem?Although we do not believe that it is wise for Standard Machine Corp to lower their prices, essentially commoditizing their products, it is important for them to manage their customer relationships on an individual basis.
By this we mean that Standard should find ways to justify their price premium. This may be done by offering packages uniquely customized to retain their long-term clients. Specifically, for long-term customers like Occidental, Standard must justify their $22,000 premium over their competitors within the market.One way to address this issue would be through rebates. Standard could offer customized rebate packages to its premium customers, like Occidental.
Although they are, in effect, lowering their prices for Occidental, they are not sending a negative signal to the market. An outright price decrease could create a price war, where their competitors continue to drive down their own prices, further commoditizing Standard’s line of products. A rebate would offer an incentive for Occidental to purchase, because the company knows that they will be rewarded on the back end.Another way for Standard to remedy this pricing situation is to offer additional services along with its milling machine in order to further differentiate themselves from their competitors. Standard’s package could include an unlimited warrantee for a specified amount of time greater than that of its competitor, and an increase in on site service time. These sorts of
service upgrades add value to the product, and perhaps Scott can equip Joanne with an overall better deal to sell the product to the purchasing department at Occidental.
If Standard could package additional, less costly, products along with milling machine, Occidental may have greater incentive to pay a premium. Perhaps the Standard could bundle additional parts for the machine at a discount. The total cost, although slightly higher than the price of the milling machine alone, might be more attractive to companies like Occidental since they might feel as though they are receiving more for the money that they are spending.
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