Management Exam Preparation
Management Exam Preparation

Management Exam Preparation

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  • Pages: 9 (4478 words)
  • Published: October 22, 2017
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Give two examples of Tailor’s contributions 2. Define and give an example of the human skills needed by managers. Explain why these skills are important for all managers in the organization Human skill is the manager’s ability to work with and through other people and to work effectively as a group member. This skill is demonstrated in the way manager relates to other people, including the ability to motivate, facilitate, coordinate, lead, communicate, and resolve conflicts.

A manager with human skills allows subordinates to express homeless without fear of ridicule and encourages participation. For example a CEO who is compassionate and tough, with willingness to work shoulder to shoulder with subordinates and energize everyone to work toward a common goal. Human skills are important for managers at all levels, and particularly for those who work with employees directly in a daily basis. Organizations frequently lose good employees because of front-line bosses who fail to show respect and concern for workers.

As globalization, workforce diversity and societal turbulence increase, human skills become even more crucial. Management today is genuinely concerned with emotional needs of their employees, not Just the physical needs related to Job tasks. For example, if the CEO contributes to creating a work ethic and culture that is fun, open, and trusting, employees become more motivated. Motivated employees would help the organization expand in the stiff competition from larger rivals and hopefully help to turn a healthy profit. . Explain the difference between the general environmental conditions and the specific environmental conditions in an organization. Support your discussion by iden


tifying two factors in each environment and give beautiful examples. An organization’s external environment is made up of two components: specific and general environment. Specific environment includes factors with which the organization interacts directly and that have a direct impact on the organization’s ability to achieve its goals.

While general, on the other hand, is composed on factors that may not have a direct impact on the daily operations of a firm but will indirectly influence it. Suppose that a Barbie doll toyshop external environment is changing. From specific environment’s point of view, suppose that its customers’ buying pattern has changed Ana Its mall plastic suppler changes enlarger price. Parent’s now want more AT educational and electronic toys instead of unmoving, plastic figurine doll. As a result, Barbie doll toyshop loses its customers and thus suffer sales decline.

In addition to this, its main plastic suppliers have increased the price for plastic; say due to government’s new tax on pollution generated to plastic manufacturers. This would add up the toyshop costs of production, which would hinder the company from generating higher revenue. Furthermore, its general environment also undergoes some changes. Suppose that the toyshop is located in Australia and the country economic condition is in danger of recession. Moreover, government has created new pollution tax policy for toy manufacturers.

As a result, due to the bad economic conditions, the toyshop faces further danger in terms of generating lower sales. The new pollution tax is also creating additional expense, which increases its costs of production. 4. Describe any four type

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of a stakeholder in an organization and explain their influence in the organization’s decisions Stakeholders are members in the organizational external environment that are affected by the organization’s decisions and actions. These members have a state in or are significantly influenced by what the organization does.

Examples of stakeholders include employees, shareholders, suppliers and customers. Employees are interested in salaries & wages, Job security, Job satisfaction and motivation. They can influence the organization by taking industrial action, service quality and staff turnover. Suppose that the employees are unsatisfied with the organization’s treatment and they take industrial action. This can leave a bad image or the company. Shareholders are interested in profit growth, share price growth and dividends and they can influence the process of directors’ election.

Suppliers’ main interests include long-term contracts, prompt payment and growth of purchasing. They can influence the organization in terms of pricing, quality and product availability. If suppliers raise their prices, it results in higher costs for the business and could affect its profit. Management then needs to change its cost- controlling and revise its planning. Customers are interested in reliable quality, value or money, product availability and customer service. They can influence the organization through revenue, repeat purchase and word of mouth recommendation.

If customers give out positive word of mouth by telling colleagues or close relative about how good the product is, it can lead to an increase in customers and thus revenue for the organization. 5. Discuss how an organization can encourage ethical behavior among its employees It is important for managers to focus on accomplishing key company goals and developing good working relationships in the office, but it is equally important to ensure ethical conduct among employees. Ethical conduct ensures that your business maintains a reputation for sound professional principles and values that are directly in line with the company mission.

There are few different ways to promote ethical conduct among employees.

Train Employees Managers cannot expect Nils employees to act ethnically In accordance Walt company’s code of ethics if they do not know what that code it, or why it is important. Hold regular sessions on ethics and how to approach ethical dilemmas among staff. The more training and resource provided, and the greater emphasis placed on being ethical and acting accordingly, the more employees will understand exactly what does the managers expect in the office.

Reward Ethical Behavior Far too often, companies simply expect ethical behavior; however, if managers want to promote this as a prominent behavior among staff, then they need to show and prove, so to speak. Provide rewards for solid ethical behavior; for example, if there is an employee that goes above and beyond to put her personal interests aside to always do what is best for her clients, that is considered ethical behavior and she should be rewarded and held up as an example for others to strive to do the same.

The more employees are rewarded for sound ethical decisions, the more likely the masses will follow suit.

Lead by Example Employees generally follow company examples set forth for them by managers. Managers need

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