Management Ch9 – Flashcards

A) Government fines and penalties B) Legal and investigative costs incurred by the company C) Customer defections D) Adverse effects on employee productivity

are present in all societies, organizations, and individuals.

many of the same standards of what's ethical and what's unethical resonate with peoples of most societies regardless of local traditions and cultural norms—hence, to the extent there is common moral agreement about right and wrong actions, common ethical standards can be used to judge the conduct of personnel at companies operating in a variety of country markets and cultural circumstances.

is a view that characterizes the school of ethical relativism.

there are multiple sets of ethical standards because what is ethical or unethical depends on local customs and social mores and can vary from one culture or nation to another.

quickly find themselves on a slippery slope with no ethical standards or principles of its own.

the ethical standards a company should try to uphold are governed both by (1) a limited number of universal ethical principles that are widely recognized as putting legitimate ethical boundaries on actions and behavior in all situations and (2) the circumstances of local cultures, traditions, and shared values that further prescribe what constitutes ethically permissible behavior and what does not—however, universal ethical norms take precedence over local ethical norms.

"first order" universal ethical norms always take precedence over "second order" local ethical norms.

is lowest in Denmark, New Zealand, Sweden, Singapore, and Finland.

the balance between a company's (1) economic responsibility to reward shareholders with profits, (2) its legal responsibility to comply with the laws of countries where it operates, (3) the ethical responsibility to abide by society's norms of what is moral and just and (4) a discretionary philanthropic responsibility to contribute to the non-economic needs of society.

Actions to provide suppliers, distributors, and other value chain partners with handsome profit margins

addressing unmet non-economic needs of society.

strategic efforts to meet the needs of today's customers, suppliers, shareholders, employees, and other stakeholders in a manner that protects the environment and provides for the longevity of resources needed by future generations.

undertake initiatives directed at improving the company's triple bottle line—TBL—its performance on economic, environment, and social metrics.

The aggressive pursuit of market share, revenues, and profits always puts the company in jeopardy of violating society's social responsibility expectations.

A) helping avoid or preempt legal and regulatory actions that could prove costly. B) avoiding criticism from consumer, environmental, and human rights activist groups. C) contributing to lower employee turnover and better worker productivity. D) the potential for increased buyer patronage.