Effects Of Quality Management For Organizational Excellence Essay Example

conveying their significance to lower-level employees.

To easily resolve all problems at the initial level, it is necessary to comprehend the existing deviations.

Both American Airlines and Lufthansa have benefited from implementing Total Quality Management (TQM) by developing effective service management systems that enable more efficient service delivery that meets customer expectations. TQM has allowed American Airlines to understand and meet the needs of US customers while Lufthansa has become more knowledgeable in catering to diverse customers. (Harvey, 2008).

According to Summers (2008), this airline company has achieved global recognition by recognizing and catering to the unique preferences and requirements of various cultures. Their Quality Management measures not only meet their desired goals and market standing, but also serve as a means of ensuring service quality and self-confidence. The impact of Quality Management on Company Position Both companies' Quality Management initiatives have supported their reflective management approach at both the strategic and operational levels.

By employing TQM, companies are able to align their business operations with industry and customer demands. American Airlines has achieved significant success in this area, and its reputation is greatly influenced by its quality-focused approach (Harvey, 2008).

References

1. Harvey, G. (2008). Management in the airline industry. Routledge.
2. Luthans, F. (1998). Organizational Behavior (8th Ed. ). New York: Irwin McGraw-Hill.
3. The Importance of Quality Management. (2010). Retrieved from http://www. ehow. com/about_5377881_importance-quality-management.
4. html Summers, D. C. S. (2008). Quality Management: Creating and Sustaining Organizational Effectiveness (2nd Ed.
5. ). Pearson/Prentice Hall. Total Quality Management: A Continuous Improvement Process (1996). Retrieved from http://www.
6. foundation. phccweb. org/Library/Articles/TQM.

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