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The Shingo Prize for Operational Excellence Essay Example
4226 words 16 pages

The Shingo Prize for operational excellence: rewarding world-class practices Satya S. Chakravorty* Department of Management and Entrepreneurship Michael J. Coles College of Business Kennesaw State University 1000 Chastain Road Kennesaw, GA 30144‚Äď5591, USA Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of […]

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Business Process Excellence Production And Manufacturing
Effects Of Quality Management For Organizational Excellence Essay Example
525 words 2 pages

The adoption of quality management has become a crucial business practice in order to make business operations more effective and customer-focused. This practice ensures quality in the products and services offered by companies. (The Importance of Quality Management, 2010) A range of quality management programs are available for entrepreneurs to choose from, such as Six […]

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Business Process Excellence Qualities Quality Management Total Quality Management
Peters and Waterman’s Eight Attributes of Excellence Essay Example
276 words 2 pages

Some things can be learned about leading by analyzing organisations straight. Tom Peters and Robert Waterman drew on their experience at Mckinsey and Company. a well-known consulting house. and on farther survey of a figure of concerns they identified as exceeding. Their message is that traditional methods of managing and taking demand to be replaced […]

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Entrepreneurship Excellence
Excellence is Your Best Weapon for Fighting Racism Essay Example
745 words 3 pages

Both the Bible and a similar statement acknowledge that poverty and racism are permanent aspects of society. The question then arises: what actions can we take to address these issues? There are various methods, such as marching, protesting, complaining, or seeking government assistance, to combat racism. While some of these approaches have been effective in […]

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Excellence Poverty Problem Solving Racism
Operational Excellence Essay Example
819 words 3 pages

Capitec¬†Bank¬†is¬†a¬†commercial¬†Bank¬†based¬†in¬†South¬†Africa.¬†The¬†Bank¬†is¬†licensed¬†locally¬†and¬†controlled¬†by¬†the¬†Reserve¬†Bank¬†of¬†South¬†Africa.¬†It¬†has¬†been¬†rated¬†first¬†in¬†matters¬†concerning¬†customer¬†satisfaction¬†as¬†per¬†the¬†results¬†provided¬†by¬†the¬†South¬†African¬†National¬†Banking¬†Regulators¬†of¬†the¬†year¬†2015.¬†As¬†per¬†the¬†International¬†Banking¬†advisory¬†groups,¬†Capitec¬†Bank¬†has¬†been¬†said¬†to¬†be¬†the¬†best¬†bank¬†in¬†the¬†World.¬†The¬†operations¬†of¬†the¬†bank¬†are¬†in¬†the¬†form¬†of¬†a¬†local¬†Bank,¬†and¬†it¬†serves¬†individuals¬†as¬†well¬†as¬†businesses.¬†However,¬†the¬†bank¬†usually¬†does¬†not¬†provide¬†banking¬†for¬†firms¬†that¬†are¬†close¬†corporations.¬†Capitec¬†has¬†more¬†than¬†668¬†branches¬†in¬†South¬†Africa,¬†and¬†it¬†has¬†more¬†than¬†6million¬†customers.¬†A¬†good¬†number¬†of¬†his¬†clients¬†are¬†also¬†using¬†the¬†online¬†system¬†of¬†banking.¬†Capitec¬†has¬†a¬†provision¬†of¬†innovative¬†transactions,¬†savings¬†as¬†well¬†as¬†unsecured¬†credit¬†cards¬†to¬†their¬†customers.¬†Its¬†business¬†building¬†blocks¬†are¬†affordable,¬†readily¬†available,¬†and¬†simple. One¬†of¬†the¬†best¬†strategies¬†to¬†ensure¬†that¬†an¬†organization¬†achieves¬†its¬†objectives¬†is¬†guaranteeing¬†a¬†smooth¬†flow¬†of¬†customers¬†to¬†the¬†business.¬†Therefore,¬†scheduling¬†of¬†staff¬†at¬†respective¬†branches¬†to¬†meet¬†the¬†client¬†needs¬†should¬†be¬†the¬†center¬†of¬†focus.¬†When¬†the¬†bank¬†has¬†an¬†accurate¬†forecast,¬†the¬†level¬†of¬†services¬†will¬†always¬†be¬†high,¬†and¬†the¬†demands¬†of¬†their¬†customers¬†will¬†be¬†met.¬†¬†Most¬†of¬†the¬†requests¬†made¬†to¬†the¬†bank¬†as¬†well¬†as¬†clients¬†will¬†also¬†be¬†served¬†within¬†a¬†short¬†time.¬†In¬†cases¬†where¬†wrong¬†forecasts¬†and¬†also¬†the¬†subsequent¬†scheduling¬†are¬†wrong,¬†a¬†lot¬†of¬†time¬†will¬†be¬†taken¬†in¬†getting¬†the¬†clients¬†served. Scope¬†and¬†Objectives¬†of¬†the¬†Report The¬†primary¬†objective¬†of¬†this¬†report¬†is¬†to¬†find¬†a¬†strategy¬†that¬†can¬†be¬†used¬†to¬†curb¬†any¬†form¬†of¬†inefficiency¬†that¬†may¬†lead¬†to¬†customer¬†and¬†staff¬†dissatisfaction.¬†This¬†is¬†because¬†once¬†the¬†staffs¬†are¬†not¬†comfortable¬†with¬†their¬†work;¬†it¬†becomes¬†difficult¬†for¬†them¬†to¬†offer¬†standard¬†quality¬†services¬†to¬†the¬†customers¬†as¬†expected.¬†Therefore,¬†Kaizen‚Äôs¬†toolkit¬†of¬†continuous¬†improvement¬†comes¬†in¬†handy¬†as¬†the¬†best¬†and¬†viable¬†solution¬†that¬†should¬†be¬†used¬†to¬†solve¬†the¬†problems¬†that¬†the¬†bank¬†is¬†currently¬†facing. As¬†outlined¬†by¬†the¬†Kaizen‚Äôs¬†toolkit¬†of¬†continuous¬†improvement,¬†organizations¬†have¬†a¬†significant¬†role¬†in¬†ensuring¬†that¬†there¬†is¬†a¬†high¬†level¬†of¬†efficiency¬†in¬†operations.¬†Given¬†that¬†Capitec¬†Bank¬†is¬†focused¬†on¬†offering¬†quality¬†and¬†timely¬†services¬†to¬†its¬†customers¬†(such¬†as¬†depositors),¬†it¬†is¬†necessary¬†to¬†ensure¬†that¬†all¬†factors¬†have¬†been¬†taken¬†into¬†consideration¬†to¬†guarantee¬†continuous¬†improvement.¬†Therefore,¬†the¬†primary¬†goal¬†is¬†to¬†make¬†sure¬†that¬†there¬†is¬†a¬†constant¬†rate¬†of¬†improvement¬†in¬†the¬†way¬†the¬†operations¬†are¬†conducted¬†as¬†this¬†directly¬†leads¬†to¬†customer¬†satisfaction;¬†hence,¬†the¬†majority¬†of¬†them¬†will¬†be¬†served. Another¬†objective¬†is¬†to¬†use¬†operational¬†efficiency¬†as¬†a¬†strategy¬†of¬†ensuring¬†that¬†the¬†customers¬†are¬†satisfied¬†with¬†what¬†is¬†being¬†offered¬†as¬†services.¬†Through¬†this,¬†sustainable¬†development¬†and¬†a¬†large¬†customer¬†base¬†will¬†be¬†guaranteed.¬†Nevertheless,¬†the¬†management¬†must¬†study¬†the¬†customer¬†patter¬†of¬†other¬†rival¬†banks¬†and¬†ensure¬†that¬†they¬†have¬†contained¬†any¬†form¬†of¬†adversary¬†that¬†can¬†lead¬†to¬†customer¬†dissatisfaction.¬†Moreover,¬†the¬†management¬†will¬†have¬†to¬†set¬†priority¬†goals¬†geared¬†towards¬†understanding¬†the¬†needs¬†and¬†expectations¬†of¬†their¬†customers¬†as¬†well¬†as¬†the¬†workers.¬†If¬†the¬†customer¬†service¬†staff¬†members¬†are¬†not¬†motivated,¬†it¬†will¬†be¬†difficult¬†for¬†the¬†whole¬†team¬†to¬†meet¬†client¬†needs. Measurement¬†and¬†Metrics:¬†Before¬†And¬†After Customer¬†flow¬†can¬†only¬†increase¬†if¬†the¬†banks‚Äô¬†staff¬†has¬†the¬†morale¬†to¬†work¬†and¬†that¬†there¬†is¬†constant¬†motivation.¬†However,¬†given¬†that¬†this¬†variable¬†has¬†been¬†neglected¬†for¬†some¬†time¬†by¬†the¬†management,¬†the¬†bank¬†has¬†been¬†having¬†a¬†low¬†customer¬†turnout.¬†Nevertheless,¬†after¬†applying¬†the¬†principles¬†of¬†operational¬†excellence,¬†there¬†have¬†been¬†noticeable¬†changes¬†in¬†the¬†operation¬†and¬†performance¬†of¬†Capitec¬†Bank¬†(Bessant, &¬†Francis,¬†2013).¬†The¬†bank¬†has¬†ensured¬†customers¬†are¬†fully¬†satisfied,¬†and¬†there¬†is¬†an¬†increase¬†in¬†their¬†productivity.¬†Before¬†the¬†new¬†system,¬†customers¬†used¬†to¬†wait,¬†and¬†in¬†the¬†branches,¬†the¬†experience¬†has¬†been¬†important¬†metrics¬†for¬†the¬†retail¬†banking.¬†Once¬†the¬†management¬†has¬†considered¬†it¬†necessary¬†to¬†incorporate¬†anyone‚Äôs¬†opinion¬†in¬†decision-making,¬†personal¬†discipline¬†amongst¬†the¬†employees,¬†and¬†teamwork,¬†it¬†will¬†be¬†possible¬†for¬†the¬†clients‚Äô¬†needs¬†to¬†be¬†met.¬†Moreover,¬†the¬†workers¬†should¬†be¬†given¬†a¬†chance¬†to¬†continue¬†with¬†their¬†improvement¬†programs¬†in¬†terms¬†of¬†taking¬†time¬†with¬†the¬†customers¬†and¬†offering¬†suggestions¬†instead¬†of¬†just¬†focusing¬†on¬†serving¬†them. The¬†Current¬†State¬†of¬†Operation Capitec Bank has a significant problem in ensuring that its operations have been carried out as required. This is because it is facing stiff competition from its rivals given that they have an efficient mechanism in handling their customers. Such competitors have ensured that the […]

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Bank Customer Customer Satisfaction Excellence
Training For Excellence At Wegmans Food Markets Essay Example
937 words 4 pages

Wegman Food Markets, a regional supermarket chain in upstate New York, is ranked among the top 75 U.S. supermarkets by sales volume. The company’s Human Resource Management strategy sets it apart, as it emphasizes specialized training for employees to enhance performance and productivity while ensuring customer satisfaction. Wegman’s approach involves equipping salespeople with knowledge and […]

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Employment Excellence Food Health Sales Training
Customer Service Excellence Essay Example
1249 words 5 pages

Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Your customer doesn‚Äôt care how much you know until they know how much you care. Since consumer satisfaction is by and large accepted to significantly decide repeat sales, consumer loyalty has ended up a standout amongst […]

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Customer Excellence Research Sales Service
Business Excellence Framework Essay Example
9115 words 34 pages

CONTENTS Foreword The Business Excellence Journey in Singapore Management of the Business Excellence Awards About the Business Excellence Framework Criteria for Business Excellence Scoring System Criteria Response Guidelines Glossary of Key Terms Business Excellence Milestones SQA Governing Council SQA Management Committee FOREWORD THE BUSINESS EXCELLENCE JOURNEY IN SINGAPORE Whether an organisation is from the public […]

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Business Evaluation Excellence Leadership Quality Management
Poor Study Habits: Hindrance to Academic Excellence Essay Example
5353 words 20 pages

Ever since Spanish Era prevailed, Filipinos had been become attached and greatly affected by the mark left onto everyone; the popular so-called ‚ÄúManana Habit‚ÄĚ which spontaneously came across into everyone‚Äôs daily lives that for many, for sure a big cause of having a hard time focusing on some works on a certain day or schedule. […]

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Excellence Internet Procrastination Study
Academic Excellence Essay Example
406 words 2 pages

In this era of globalization, a good education is very important for each and everyone of us in order to have a better and successful life in the future. Students in school and college have always been reminded to strive for excellence in their academic so that they can graduate with flying colors and can […]

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Education Excellence Reason
Criteria For Performance Excellence Business Essay Example
3990 words 15 pages

Introduction The Baldrige model is beneficial for any organization, whether it is starting a journey towards performance excellence or refining its current improvement efforts. By using the Baldrige model, organizations can identify industry best practices with the help of expert feedback. This model helps organizations improve and align their processes, measurement and analysis, and strategic […]

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Excellence Information Knowledge Management Performance
BMW marketing excellence Essay Example
1439 words 6 pages

During the sass, Intel developed chips that became the standard for personal computing. They continuously improved their products but faced difficulty protecting their product name due to competitors adopting similar naming conventions. To differentiate themselves, Intel transitioned from a microprocessor producer to a branded product company and launched the “Intel Inside” campaign using ingredient branding […]

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Brand Computer Excellence Intel Personal Computer

Popular Questions About Excellence

What does excellence mean?
An excellent or valuable quality; that by which any one excels or is eminent; a virtue. A title of honor or respect; more common in the form Excellency. the quality of being excellent; state of possessing good qualities in an eminent degree; exalted merit; superiority in virtue
What are the characteristics of Excellence?
Excellence is an attitude that touches every area of your life. You are called to be excellent in everything you do (2 Corinthians 8:7). True excellence means you dedicate yourself fully to everything you do, as working for the Lord (Colossians 3:23).
What is an example of Excellence?
Excellence is defined as the condition of being superior. An example of excellence is graduating from college with a 4.0.
What are the principles of Excellence?
Principles of Excellence. Educational institutions participating in the Principles of Excellence program agree to the following guidelines: Provide students with a personalized form covering the total cost of an education program. Provide educational plans for all military and Veteran education beneficiaries.
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