The groupthink symptom of rationalization is illustrated in the following comment by a group member: \"What do they expectâmiracles? We didn\'t have enough time, members, or resources to solve this problem.\"

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Q: True

\"She acted that way because she doesn\'t like me and doesn\'t want our group to succeed\" could be a conclusion explained by the principles in Attribution Theory.

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True

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Conflict in groups occurs when members disagree about issues, ideas, decisions, actions, or goals.

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True

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Substantive conflict in groups can improve group problem solving, promote cohesiveness, increase group knowledge, enhance creativity, and help members achieve the group's common goal.

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False

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Conflict in groups is destructive and should be avoided if at all possible.

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False

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When members disagree about issues, ideas, decisions, actions, or goals, substantive, affective, and procedural conflicts are likely to arise.

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True

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When a group cannot negotiate a both/and approach to the individual goal ? group goal dialectic, hidden agendas are likely to result.

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True

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"She acted that way because she doesn't like me and doesn't want our group to succeed" could be a conclusion explained by the principles in Attribution Theory.

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True

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In groups that engage in constructive conflict, disagreement is not punished and low-status members are free to challenge higher-status group members.

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False

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Constructive conflict is characterized by competition and conflict avoidance.

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False

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Once a group member apologizes for a hurtful comment or a harmful action, that member should demand forgiveness from other group members.

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False

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The 5 traditional conflict styles reflect a dialectic tension of leadership ? followership as well as engaged ? disengaged.

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True

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All 5 of the traditional conflict styles reflect 2 factors: concern for individual goals and concern for group goals.

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False

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Avoidance is the most useful and safest conflict style.

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True

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When an issue is not very important to you but very important to other group members, an accommodation conflict style may be appropriate.

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False

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When you have strong beliefs about an issue and believe that the group may be acting unethically or illegally, a compromise conflict style may be the most appropriate.

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True

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The competitive conflict style reflects a high concern for self and a low concern for the group.

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True

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The collaborative conflict style searches for new solutions that achieve boththe goals of individual members and the goals of the group.

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False

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The collaborative approach to conflict works best in all situations.

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False

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Email messages are the best way to resolve conflict in virtual groups.

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True

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The 4Rs Method helps group members analyze the conflict before selecting a method for resolving the conflict.

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False

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The first step in the 4Rs Method of examining group conflict is to ask "What are the Results of the conflict if the group fails to act?"

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True

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The first step in the 4Rs Method of examining group conflict is to ask "What are the Reasons why we are having this conflict?"

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True

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In Wisinski's A-E-I-O-U Model of conflict resolution, the first step involves believing that other group members want to resolve the conflict.

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False

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Negotiation and mediation are 2 terms for the same process.

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False

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Negotiation requires third-party intervention in which an outsider who has conflict resolution skills can help the group analyze and resolve a conflict.

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True

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A mediator does not take sides in a dispute.

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True

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Arbitration involves a third party who, after considering all sides in a dispute, decides the conflict will be resolved.

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True

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Studies show that men and women from similar cultures do not differ significantly in terms of the conflict strategies and styles they use.

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True

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Studies show that men and women from similar cultures do not differ significantly in terms of the conflict strategies and styles they use.

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True

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In intercultural terms, "face" is the positive image a group member wishes to create or preserve.

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False

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In individualistic cultures, members believe that displaying conflict publically threatens everyone's "face."

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True

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Cultures that place a great deal of value on "saving face" discourage personal attacks and outcomes in which one person "loses."

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True

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Group cohesiveness is characterized by high levels of interaction and a friendly and supportive communication climate.

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False

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You can enhance group cohesiveness by using terms such as "I" and "my" instead of "we" and "our."

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True

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Highly cohesive groups are at greater risk of succumbing to groupthink.

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False

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In order to avoid groupthink, you should discourage individual group members from working on the group's problem individually.

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True

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The groupthink symptom of rationalization is illustrated in the following comment by a group member: "What do they expect—miracles? We didn't have enough time, members, or resources to solve this problem."

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False

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The groupthink symptom of mindguarding is illustrated in the following comment by a group member: "Let's not worry about the subcommittee report—they can't even correctly spell the name of the woman who did the research."

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True

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The groupthink symptom of self-censorship is illustrated in the following comment by a group member: "I'm not crazy about this idea, but everyone else seems to think it's terrific. I guess I'll go along with the group and vote 'yes' when it's time to approve or disapprove the proposal."

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True

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You can reduce the chances of groupthink by following a formal decision-making procedure that encourages members to disagree and evaluate one another's ideas.

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c. substantive

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The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing? a. affective b. collaborative c. substantive d. competitive e. procedural

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e. procedural

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The members of a civic association committee charged with addressing safety issues in the community disagree over whether to begin by surveying residents about their safety concerns or to start by consulting local law enforcement for safety suggestions. What type of conflict is the group experiencing? a. affective b. collaborative c. substantive d. competitive e. procedural

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a. affective

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Joe gets angry with Delores during a committee meeting because she interrupts his remarks and suggests that his ideas are a waste of time. What type of conflict is occurring in this situation? a. affective b. collaborative c. substantive d. competitive e. procedural

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e. What other members do seems to reflect member needs.

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Attribution Theory is useful in explainingthe sources of group conflict. All of the following answers are examples of how attributions can prompt anger among group members EXCEPT a. What other members do seems abnormal. b. What other members do seems unfair. c. What other members do seems to constrain what I want to do. d. What other members do seems intended to harm me or others. e. What other members do seems to reflect member needs.

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a. Members focus on the issues.

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Which of the following statements characterizes constructive conflict? a. Members focus on the issues. b. Members' contributions are devalued. c. Members protect and defend their own ideas. d. Members avoid conflict. e. Members resist change and try to maintain traditional procedures.

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b. Members encourage tough competition among one another in order to make the best decisions.

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You can help promote constructive conflict by abiding by all of the following principles EXCEPT a. Disagreement does not result in punishment. b. Members encourage tough competition among one another in order to make the best decisions. c. Members will work with one another toachieve mutually satisfying resolution of conflicts. d. Lower-status members are free todisagree with higher-status members. e. the group has an agreed-upon approach for conflict resolution and decision making.

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d. Follow through on any promises to correct the situation.

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Which of the following suggestions can help you apologize to a group when an apology is appropriate? a. Identify member responsibility for problems with "you" statements. b. Clearly identify who is to blame for the problem. c. Disregard how others might feel as the result of your actions. d. Follow through on any promises to correct the situation. e. Plead for forgiveness because you have apologized.

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c. competition

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When a member is more concerned with his or her own goals than meeting the needs of the group, which conflict style is the member using? a. accommodation b. collaboration c. competition d. avoidance e. compromise

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a. accommodation

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Which conflict style would be appropriate ifthe issue is very important to others but is not very important to you; you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue?a. accommodation b. collaboration c. competition d. avoidance e. compromise

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e. compromise

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Some club members want to increase membership dues by $7.00. Other club members want to increase them by $3.00. They have reached an impasse on the issue, so they decide to split the difference and raise the dues by $5.00. What type of conflict style did the group use? a. accommodation b. collaboration c. competition d. avoidance e. compromise

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a. accommodation

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Which conflict style has a high concern for group goals and a low concern for the member's personal goals? a. accommodation b. collaboration c. competition d. avoidance e. compromise

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b. collaboration

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Family members disagree about where to go for a vacation this year. Some members want a location where there will be a lot to do. Other members just want to relax. They discuss many possible sites before deciding on a cruise. They agree that a cruise offers opportunities for both relaxation and recreation. Which approach to conflict did this family use? a. accommodation b. collaboration c. competition d. avoidance e. compromise

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d. avoidance

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Nang tries to change the subject whenever group members argue. She also refuses to comment on controversial issues. What conflict style does Nang use? a. accommodation b. collaboration c. competition d. avoidance e. compromise

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d. accommodation

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When a member gives in to others at the expense of his or her own goals, what conflict style is the member using? a. collaboration b. compromise c. avoidance d. accommodation e. competition

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c. collaboration

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When a member searches for new solutions that will achieve both the individual goals of group members and the group goals, what conflict style is the member using? a. competition b. avoidance c. collaboration d. accommodation e. compromise

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a. compromise

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When a member concedes some goals in order to achieve others, what conflict style is the member using? a. compromise b. collaboration c. avoidance d. accommodation e. competition

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b. avoidance

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When a member attempts to change the topic, which conflict style is a member using? a. accommodation b. avoidance c. collaboration d. competition e. compromise

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d. concern for personal goals ? Concern for group goals

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Which dialectic tension is represented in the 5 traditional conflict styles: accommodation, avoidance, collaboration, competition, and compromise? a. reward ? punish b. reliance on emotions ? reliance on reasoning and logic c. homogeneous ? heterogeneous d. concern for personal goals ? Concern for group goals e. open system ? closed system

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b. videoconferences

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When face-to-face interaction is not convenient or possible, which of the following communication technologies is best suited for groups dealing with conflict? a. audioconferences b. videoconferences c. bulletin boards d. email e. text messaging

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c. Explain why your actions are justified.

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Your textbook offers all of the following guidelines for making an effective apology EXCEPT a. Take responsibility for your actions with "I" statements. b. Clearly identify the behavior that was wrong. c. Explain why your actions are justified. d. Acknowledge how others might feel. e. Express regret.

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c. Reasons, Reactions, Results, Resolution

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What do the 4Rs stand for in the 4Rs Method of Analyzing a Conflict? a. React, Reply, Reason, Reprimand b. Recognize, Reflect, Reconsider, Relate c. Reasons, Reactions, Results, Resolution d. Resources, Repetitions, Readiness, and Resolution e. Recognize, Reflect, Reconsider, Reject

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d. Reinterpretation

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Which of the following is NOT part of the 4R method of Conflict Management? a. Reasons b. Reactions c. Results d. Reinterpretation e. Resolution

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b. the A-E-I-O-U Model.

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If you assume that group members mean well and you feel free to express your feelings and ideas to others, you are on your way to dealing with conflict using a. the 4Rs Method. b. the A-E-I-O-U Model. c. negotiation. d. mediation. e. arbitration.

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b. mediation

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Which method of conflict resolution employs the services of an impartial third party for the purpose of guiding, coaching, and encouraging the disputants toward agreement? a. arbitration b. mediation c. negotiation d. the 4Rs Method e. the A-E-I-O-U Model

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e. the A-E-I-O-U Model

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Which of the following conflict managementmethods is expressed as "We should express our concerns about the conflict and suggest a solution"? a. arbitration b. mediation c. negotiation d. the 4Rs Method e. the A-E-I-O-U Model

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a. Show strength and conviction by supporting your own position.

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Mediation experts Stephen Littlejohn and Kathy Domenici suggest the following strategies for resolving conflict constructively EXCEPT a. Show strength and conviction by supporting your own position. b. Speak to be understood rather than win. c. Focus on your own perspective rather than criticizing others' behavior. d. Explore ideas in new ways. e. Recognize that there are many perspectives rather than polarizing a dispute into only 2 points of view.

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d. criteria

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Which of the following elements in the Harvard Negotiation Project's principled negotiation process asks a group to seek fair standards for resolving a conflict or choosing an option? a. people b. interests c. options d. criteria e. goals

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c. Women are more likely to address conflict privately rather than in front of the entire group.

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All of the following behaviors are more characteristic of the ways in which women respond to conflict EXCEPT a. Women are more likely to leave a group that experiences continuous conflict. b. Women are more likely to focus on substantive issues than men. c. Women are more likely to address conflict privately rather than in front of the entire group. d. Women tend to cooperate morethan men under ideal conditions. e. Women are more likely to avoid conflict than men are.

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c. In individualistic cultures, "saving face" is more important than winning an argument.

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When helping group members from collectivist cultures maintain and save "face," you should keep in mind all of the following perspectives about conflict and "face" EXCEPT a. The need to save "face" during a conflict derives from the personal relationships among members. b. Conflict resolution requires that "face" issues be mutually managed before discussing other issues. c. In individualistic cultures, "saving face" is more important than winning an argument. d. Conflict resolution succeeds when group members save "face" and also claim they have "won." e. Cultures that place a great deal of value on "saving face" discourage personal attacks.

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c. Members want to conform to group expectations.

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Which of the following statements is characteristic of a cohesive group? a. Members interact with each other less. b. Members make a lot of negative statements about the group. c. Members want to conform to group expectations. d. The group lacks creativity. e. none of the above

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d. emphasizing teamwork

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As leader of her group, Mira frequently reminds members that their combined contributions are essential to group success. Which strategy for developing group cohesiveness is Mira using? a. establishing a group identify b. establishing group traditions c. respecting group members d. emphasizing teamwork e. recognizing and rewarding contributions

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d. pressure on dissent

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Which symptom of groupthink is expressed when one group member confronts another by saying "Why aren't you in favor of this? You're the only one who's against it. Give it up!"? a. rationalization b. self-censorship c. mindguarding d. pressure on dissent e. illusion of invulnerability

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e. illusions of invulnerability

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Which symptom of groupthink is expressed when a group member says "Of course, we're right. We have a perfect safety record, have done this many times, and nothing's gone wrong"? a. morality b. stereotyping outsiders c. mindguarding d. illusion of unanimity e. illusions of invulnerability

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e. critically evaluating options.

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All of the following answers are characteristic of groupthink EXCEPT a. overconfidence. b. discounting of warnings. c. stereotyping of outsiders. d. mindguarding. e. critically evaluating options.

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c. Avoid asking questions and do notdemand justifications from others.

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All of the following methods are appropriate for minimizing the potential for groupthink EXCEPT a. Ask each member to serve in the role of critical evaluator. b. If possible, have more than one group work on the same problem independently. c. Avoid asking questions and do notdemand justifications from others. d. Discuss the potential negative consequences of any decision or action. e. Before finalizing the decision, give members a second chance to express doubts.

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False

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Listening is the same thing as hearing.

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True

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Listening is our number one communication activity.

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True

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Effective listeners make themselves listen even when the topic or members' comments are boring.

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False

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The social pressure to listen is greater in groups than it is in a conversation with just one person.

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True

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Your textbook describes a study in which personnel managers identified effective listening as the most important communication skill needed by their employees.

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True

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According to your textbook, people without listening training listen at only 25% efficiency

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False

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Working memory functions to help people remember a series of numbers, words, sentences, or paragraphs immediately after hearing them.

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False

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Of the total time we spend communicating, about 20-35% of that time is spent listening.

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True

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Of the total time we spend communicating, about 10-20% of that time is spent reading.

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True

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Stephen Covey, author of The 7 Habits of Highly Effective People, defines a habit as a practice requiring knowledge, skills, and desire.

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False

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Discriminative listening reveals prejudices that impair our ability to listen effectively to others.

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True

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You can enhance listening comprehension by asking good questions during a discussion.

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True

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Effective comprehensive listeners ask themselves, "Can I accurately identify the main ideas and evidence used to support a group member's claims?"

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True

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Effective analytical listeners ask themselves, "Are group members' claims valid and based on logical reasoning?"

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False

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Evaluating evidence while it is being presented interferes with good listening skills.

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False

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Effective empathic listeners welcome opportunities to hear something new or challenging and pay special attention tothe eloquence of a member's words.

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True

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Members who excel in task and maintenance roles are often skilled listeners.

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True

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Members who assume self-centered group roles may be excellent listeners.

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False

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Effective leaders fake attention when listening to others as a way of showing that they are interested in all members and their comments.

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False

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Most people can speak much faster than they can think.

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True

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Thought speed is the speed (in words per minute) that most people can think compared to the speed at which others can speak.

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False

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The Golden Listening Rule is: speak unto others as you would have them speak to you.

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True

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According to your textbook, it may be easier to "listen" to group members in a text-based virtual meeting than in a face-to-face setting.

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True

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If Will asks, "Could you help me out and summarize your point in a couple of sentences?" he is using the listening strategy referred to as listen for big ideas.

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False

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You can help your group by regularly interrupting a group discussion to remind everyone that it's important to listen well.

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True

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Active listeners often have higher blood pressure, a higher pulse rate, and perspire more than members who are passive listeners.

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True

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Paraphrasing is a form of feedback—a listening check—that asks, "Am I right—is this what you mean?"

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False

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According to your textbook, the phrasing ofan effective paraphrase can vary in 3 critical ways: knowledge, emotion, and desire.

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False

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In general, women are more likely to listen to the content of what is said, while men tend to focus on the relationships among speakers.

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True

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The Myers-Briggs Type Indicator predicts that introverts will be better comprehensive listeners than extroverts.

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False

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One study concludes that international students see U.S. students as being more willing and more patient as listeners than students from African, Asian, South American, or European cultures.

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False

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Ralph Nichols notes that the volume of notes taken increases their value to the note taker.

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True

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Good listeners adjust their note-taking system to a group's agenda or impose a note-taking pattern on a disorganized discussion.

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True

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"Do members seems to be listening to me or do I seem to be talking to a blank wall?" is a question that can help you translate member feedback into useful information about the way you speak.

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False

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You can engage in useful self-listening by asking yourself, "What do I really want to say to this member or the group?" and then saying it.

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b. Listening

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__________ is the ability to understand, analyze, respect, and respond to the meaning of another person's spoken and nonverbal messages. a. Feedback b. Listening c. Self-centered listening d. The Golden Listening Rule e. Working memory

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c. more than 50%

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Studies have found that listening occupies _______________ of a college student's communicating time. a. less than 10% b. less than 30% c. more than 50% d. more than 70% e. about 95%

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b. 25%

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Several studies report that without listening training, most people listen at ______ efficiency. a. 15% b. 25% c. 35% d. 45% e. 55%

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c. helps you remember about 7 (plus or minus 2) different items or bits of information at one time.

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Unlike working memory theory, short-term memory a. has a large capacity, enabling group members to remember names, numbers, and discussion issues. b. is highly effective for listening to speeches and lectures. c. helps you remember about 7 (plus or minus 2) different items or bits of information at one time. d. allows you to sift through what you've heard to create new meaning. e. does all of the above.

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e. 40-70

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Researchers conclude that of the total time most people spend communicating in a given day, they spend about ________% of that time listening. a. 10-20 b. 20-40 c. 30-50 d. 40-60 e. 40-70

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b. desire

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Stephen Covey, author of The 7 Habits of High Effective People, uses listening to illustrate the 3 components of an effective habit. According to Covey, which of the following answers is a critical component of an effective listening habit? a. hearing b. desire c. opportunity d. memory e. empathy

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b. empathic listening.

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Suppose your group suggests having a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about the proposed meeting. When she explains her concerns, you should focus your efforts on a. analytical listening. b. empathic listening. c. comprehensive listening. d. appreciative listening. e. discriminative listening.

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a. analytical listening

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Two committee members make significantly different recommendations for the date and format of the company's annual picnic. Which type of listening will help you decide which suggestion to support? a. analytical listening b. empathic listening c. comprehensive listening d. appreciative listening e. discriminative listening

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d. appreciative listening

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What type of listening is most appropriate when you want to acknowledge a member's effective language skills, use ofhumor, or skillful presentation of arguments? a. critical listening b. empathic listening c. comprehensive listening d. appreciative listening e. discriminative listening

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a. comprehensive listening

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What type of listening is most appropriate when you want to accurately understand the meaning of group members' spoken and nonverbal messages? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

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c. analytical listening

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What type of listening is most appropriate when you want to form appropriate opinionsabout the content of a message? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

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b. empathic listening

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What type of listening is most appropriate when you want to understand and identify a person's feelings or motives? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

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e. discriminative listening

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What type of listening is so essential that it forms the basis for the other 4 types of listening? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

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e. doing all of the above.

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You can become a more empathic listener by a. being conscious of your feedback. b. focusing on the speaker, not yourself. c. avoiding talking about your own experiences and feelings. d. monitoring your feedback to show concern. e. doing all of the above.

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d. evaluating the quality of arguments and evidence.

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You can become a more effective analytical listener by a. avoiding evaluative reactions. b. paying attention to the clarity of a member's words. c. maintaining a strong belief in your own position. d. evaluating the quality of arguments and evidence. e. doing all of the above.

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e. all of the above

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You can become a more effective appreciative listener by a. setting aside time for appreciative listening. b. preparing to listen appreciatively. c. welcoming opportunities to hear something challenging. d. both a and b e. all of the above

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a. comprehensive and analytical listening.

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Task-oriented members tend to be particularly effective at a. comprehensive and analytical listening. b. comprehensive and empathic listening. c. comprehensive and appreciative listening. d. analytical and empathic listening. e. analytical and appreciative listening.

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c. empathic and appreciative listening.

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Maintenance-oriented members tend to be particularly effective at a. empathic and comprehensive listening. b. empathic and analytical listening. c. empathic and appreciative listening. d. comprehensive and analytical listening. e. comprehensive and appreciative listening.

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a. listening to evaluate the quality of arguments and evidence used by others.

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All of the following behaviors are examples of self-centered listening EXCEPT a. listening to evaluate the quality of arguments and evidence used by others. b. listening that shows no respect for the opinions of others. c. listening for the purpose of criticizing the ideas of others. d. listening for personal information that canbe used to humiliate or criticize others. e. faking listening in order to impress high-status members.

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c. Leaders interrupt members who talk too much to ensure that everyone gets an

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All of the following answers describe the strong link between listening skills and successful leadership EXCEPT a. Leaders make sure all members comprehend what is said to avoid misunderstandings. b. Leaders intervene at the slightest hint of hostility to defuse destructive conflict. c. Leaders interrupt members who talk too much to ensure that everyone gets an equal chance to speak and listen. d. Leaders ask members what they think and feel rather than guessing what is on their minds. e. Leaders do not fake attention.

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e. Listen exclusively for specific facts and statistics.

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Good listeners use their extra thought speed productively. They do all of the following EXCEPT a. Identify and summarize main ideas. b. Pay extra attention to nonverbal behavior. c. Analyze arguments. d. Assess the relevance of a speaker's comments. e. Listen exclusively for specific facts and statistics.

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d. superior

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Identify the negative listening attitude that does not follow the Golden Listening Rule. a. interested b. responsible c. group-centered d. superior e. open-minded

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d. listen before you leap

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When Ralph Nichols wrote "We must always withhold evaluation until our comprehension is complete," which listening strategy was he describing? a. listen for big ideas b. overcome distractions c. "listen" to nonverbal behavior d. listen before you leap e. help your group listen

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e. help your group listen

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Which of the follow listening strategies would you be using if you asked "Am I right in saying that all of us agree to meet on Saturday to finish the project?"a. listen for big ideas b. overcome distractions c. "listen" to nonverbal behavior d. listen before you leap e. help your group listen

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c. It is the ability to repeat what a person has said.

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Which of the following statements is NOT a characteristic of effective paraphrasing? a. It is the ability to restate in new words what a person has said. b. It is a form of feedback. c. It is the ability to repeat what a person has said. d. It usually includes a request for confirmation. e. It can be used for many purposes.

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b. Paraphrasing depth

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______________refers to the degree to which you match the importance of and emotions in the speaker's message in your response. a. Paraphrasing content b. Paraphrasing depth c. Paraphrasing meaning d. Paraphrasing language e. Paraphrasing nonverbal

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a. it responds to only one example, instead of responding to Julia's larger problem of coping with a busy schedule.

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Suppose Julia says, "Among all the other things I worry about, I have an important exam coming up and I fear that, given my busy schedule, I won't have enough time to study." Responding with, "You seem to be very upset about doing well on the exam" would be an inaccurateparaphrase because a. it responds to only one example, instead of responding to Julia's larger problem of coping with a busy schedule. b. you are repeating the exact words Julia said. c. you have not matched Julia's depth of feeling, given how important this exam is to her future and her hopes of getting a better job. d. you add unintended meaning to Julia's statement. e. you use language that is too simple to capture Julia's meaning.

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a. introverts

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Differences in personality types may affect the way group members listen. Which of the Myers-Briggs personality types may be the best comprehensive listeners in a group? a. introverts b. extroverts c. feelers d. judgers e. all of the above

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b. U.S. American

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A study of ways in which the college students from different cultures listen concludes that ________ students are less willing and less patient listeners than students from other cultures. a. African b. U.S. American c. Asian d. South American e. European

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b. The value of notes decreases as the volume of your notes increase.

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Your textbook describes the dilemma students face when taking notes during a discussion or in the classroom. Which of the following statements best describes this dilemma? a. Most of us listen at only 25% efficiency. b. The value of notes decreases as the volume of your notes increase. c. We are not flexible notetakers. d. A meeting's minutes or an instructor's handouts are better than the notes taken by a listener. e. Effective notetakers take notes in outline form.

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e. How can I interrupt to comment on what I'm hearing?

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All of the following questions can help you assess your internal thought processes as you listen EXCEPT a. What are the consequences of saying what I wantto say? b. Have I listened comprehensively? c. What do I want to say? d. Have I listened appreciatively? e. How can I interrupt to comment on what I'm hearing?

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True

answer

Group members' tone of voice, eye contact,and physical proximity can tell you as much or more about their thoughts and feelings than the words they speak.

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True

answer

African American and Latino members may be more sensitive to the nonverbal components of messages, whereas European Americans may rely on and trust a member's words to convey meaning.

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False

answer

Denotation, rather than connotation, is more likely to influence how we respond to words

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False

answer

Semanticist S. I. Hayakawa refers to "denotation" as "the aura of feelings, pleasant or unpleasant, that surround practically all words."

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True

answer

In connotative language, a word always has only one meaning.

question

True

answer

Abstract words refer to ideas or concepts you cannot see or touch, such as dignity, hope, and faith.

question

True

answer

Concrete words refer to specific things you perceive with your senses—things you can see, hear, touch, smell, or taste.

question

True

answer

Speaking in an active voice ("Our group has completed the report due next week") rather than a passive voice ("The report due next week has been completed by our group") follows a team talk recommendation.

question

True

answer

In Donnellon's recommendations for effective team talk, you would use the negotiation strategy to ask "what if" questions, propose solution criteria, and summarize areas of agreement.

question

True

answer

The 6 dimensions in Donnellon's team talk include conflict management, negotiation, and identification.

question

True

answer

"Hey Fred, try to find out whether Bob will be able to hang out with us after the meeting is over" is an example of the social equality dimension of team talk

question

False

answer

"Wouldn't it be great if you submitted a plan based on total group consensus?" is an example of the minimal power differentiation dimensions of team talk.

question

True

answer

Effective group members in positions of power engage in team talk by refraining from talking and interrupting more than others do.

question

False

answer

Bypassing is the means we use to achieve group goals, the stimulus we use to build group relationships, and the evidence we use to assess group work.

question

False

answer

Effective group members who understand the importance of team talk use "I" language more than they use "you" and "we" language.

question

True

answer

Group members who look for meaning in the people using words rather than in the words themselves are less likely to bypass or be bypassed.

question

False

answer

The use of jargon is always counterproductive in communication.

question

True

answer

When dealing with a group member who uses abusive language to attack or intimidate others, your textbook suggests asking the person to repeat what he or she has said.

question

False

answer

When dealing with a group member who uses abusive language to attack or intimidate others, your textbook recommends using controlling behaviors such as raising your own voice, swearing, or using sarcasm.

question

False

answer

Men tend to language that includes tag questions such as "Let's move on to the next item on the agenda. Okay?"

question

True

answer

Male speech is generally characterized asmore direct and forceful than female speech.

question

True

answer

Dialects are distinct from the commonly accepted form of a particular language.

question

False

answer

A dialect is the sound of one language imposed on another.

question

True

answer

A consistent finding across several studies is that speakers of Standard American English are judged as more intelligent, ambitious, and successful.

question

True

answer

Many middle-class African Americans engage in codeswitching as they speak both Black English and Standard American English.

question

False

answer

"Those who know do not speak. Those who speak do not know" is a Chinese proverb that recognizes the power of speech.

question

False

answer

Researchers suggest that more than 90% of the meaning generated when interacting with others is conveyed through nonverbal behavior.

question

True

answer

Good-looking people tend to make more money and get promoted more often than those with average looks.

question

False

answer

Direct and consistent eye contact is insulting to many North Americans.

question

False

answer

Emoticons such as J or :-( are very effective substitutes for communicating feelings and emotions in virtual groups.

question

True

answer

If you slouch in your chair, other group members may interpret your posture as lack of interest or dislike for the group.

question

True

answer

Touch in groups can result in greater teamwork, solidarity, and sharing among members.

question

False

answer

A number of studies have demonstrated that group members prefer face-to-face seating for cooperative activities.

question

False

answer

Members of well-established groups who use Hall's personal zone to communicate with one another will find it difficult to maintain comfortable interaction.

question

True

answer

We usually use Hall's social distance (4 to 8 feet apart) with new acquaintances and strangers.

question

False

answer

Latino, Arab, and Greek group members are usually comfortable with more personal space than a North American.

question

True

answer

Sociologist Jack Gibb describes a defensive climate as one in which members devote attention to protecting themselves and defeating their perceived opponents.

question

True

answer

There may be times when a group member may need to behave in a way that creates a defensive climate in order to help a group achieve its goal.

question

True

answer

The dialectic opposite of the defensive behavior Gibb labels as evaluation is a supportive behavior Gibb labels as description.

question

True

answer

A group member engaging in Gibb's supportive behavior labeled empathy might say, "I can't believe he said that to you. No wonder you're upset."

question

False

answer

According to Jack Gibb's characteristics of supportive and defensive communication climates, control is the opposite of spontaneity.

question

True

answer

Groups in supportive climates show evidence of nonverbal immediacy.

question

False

answer

A group member showing nonverbal immediacy would lean back, sit farther away from members, and rarely make eye contact.

question

c. connotation

answer

Which of the following terms is used to describe the personal feelings and emotions connected to the meaning of a word? a. bypassing b. denotation c. connotation d. abstract e. concrete

question

b. denotation

answer

Defining a computer as "a programmable electronic device that stores, retrieves, and processes data" represents what type of meaning? a. bypassing b. denotation c. connotation d. abstract e. jargon

question

c. connotation

answer

If reading or hearing the word "computer" evokes a negative image of an increasingly complex software nightmare that frustrates and infuriates you, what type of meaning is influencing your response to the word? a. bypassing b. denotation c. connotation d. concrete e. jargon

question

e. fairness

answer

Which of the following is an example of an abstract word? a. meeting b. table c. computer d. dictionary e. fairness

question

d. burps

answer

Which of the following words would be considered the most concrete description of a member's behavior? a. disrupts b. rude c. insensitive d. burps e. offends

question

d. Team talk

answer

_______________ is the means we use to achieve group goals, the stimulus we use to build relationships, and the evidence we use to assess group work. a. Connotation b. Bypassing c. Climate d. Team talk e. Provisionalism

question

b. "Hey guys, let's find out where Lee stands on this before we do anything this far out."

answer

Which of the following statements illustrates the Social Equality Dimension of team talk? a. "I don't think we should quit until we're finished. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "What do you need to know from us to do this?" d. "How many of you think that Lee is right?" e. "We've always done it this way."

question

c. "Could we back up and look at this from a different angle?"

answer

Which of the following statements illustrates the Conflict Management Dimension of team talk? a. "We've finished this in record time. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "Could we back up and look at this from a different angle?" d. "How many of you think that Lee is right?" e. "Does this meet our standard for good work?"

question

a. Express your individual needs.

answer

All of the following communication strategies can help improve a group's team talk EXCEPT a. Express your individual needs. b. Use the pronouns "we," "us," and "our." c. Listen to dissenters. d. Speak in a specific and active voice. e. Ask more "what if" questions.

question

e. all of the above

answer

How should you use team talk to produce a stronger, more cooperative group? a. Encourage group members to express disagreements and listen patiently to dissenters. b. Ask more "what if" questions and make fewer "we can't do it" statements. c. Ask group members to address you by your first name or nickname. d. Speak in a specific and active voice rather than an abstract and passive voice. e. all of the above

question

a. identification

answer

The statement "Let's keep working on this report until we're ready for a dinner break. That way we may not have to meet tomorrow" is an indicator of which team talk dimension? a. identification b. interdependence c. power differentiation d. social distance e. negotiation process

question

e. jargon.

answer

The specialized or technical language of a profession is referred to as a. denotative. b. dialects. c. concrete. d. abstract. e. jargon.

question

d. bypassing.

answer

At a regular study group meeting, one member asks that everyone be able to "summarize the most important information in each chapter." At the next meeting, a group member distributes an outline of the textbook's important concepts but wonders why no one else in the group has made the same effort. This misunderstanding is an example of a. failure to follow the rules of language. b. denotation. c. failure to interpret nonverbal behavior. d. bypassing. e. concrete words.

question

e. expressing your personal objections.

answer

In a section on avoiding abusive language, your textbook suggests that if you take action against others, make sure you avoidall forms of verbal abuse EXCEPT a. raising your voice. b. swearing. c. calling members insulting names. d. using sarcasm to wound others. e. expressing your personal objections.

question

b. assert their ideas and verbally compete with others.

answer

Researchers such as Deborah Tannen claim that men and women use language differently. Men, she maintains, are more likely to a. use communication to maintain relationships and cooperate with others. b. assert their ideas and verbally compete with others. c. include qualifiers and tag questions in their sentences. d. provide more supporting or explanatory details before getting to the point. e. speak tentatively.

question

c. Someone from Asia says "lice" instead of rice.

answer

Which of the following answers represents an accent rather than a dialect? a. Someone from Boston says "cah" rather than car. b. Someone from Alabama says "Ah nevah go theyuh." c. Someone from Asia says "lice" instead of rice. d. People from different states call a carbonated beverage a soda, pop, tonic, or soda pop. e. All of the above are accents.

question

c. It would be unethical to speak differently at home than you would speak at work.

answer

In reviewing the research on dialects, Carley Dodd has drawn several conclusions. Which statement is NOT one of Dodd's conclusions? a. People judge others by their speech. b. Upward mobility and social aspirations influence whether people change their speech to the accepted norms. c. It would be unethical to speak differently at home than you would speak at work. d. General American Speech is most accepted by the majority of the American culture. e. People should be aware of dialect prejudices and attempt to look beyond the surface.

question

b. dialects.

answer

The variations in vocabulary, pronunciation, syntax, and style that distinguish speakers from different ethnic groups and geographic areas are referred to as a. denotative differences. b. dialects. c. codeswitching. d. abstract meaning. e. jargon.

question

c. codeswitching.

answer

When African Americans speak one way among white people or in business settings and quite differently at home, they are a. using jargon. b. bypassing. c. codeswitching. d. accenting. e. culture-jumping.

question

e. 60-70

answer

Research suggests that nonverbal communication accounts for between _________% of the meaning we communicate to others. a. 20-30 b. 30-40 c. 40-50 d. 50-60 e. 60-70

question

e. all of the above

answer

Researchers maintain that good-looking people _______________ than less attractive people. a. are seen as friendlier b. are seen as more credible c. make more money d. get promoted more often e. all of the above

question

a. kinesics.

answer

The study of body movement and physical expression is referred to as a. kinesics. b. word stress. c. proxemics. d. territoriality. e. polychronic.

question

e. kinesics.

answer

Posture, touch, and gestures are examples of a. territoriality. b. intimate distance. c. denotation. d. polychronics. e. kinesics.

question

d. body movement

answer

While preparing for a corporate job interview, Richard pays careful attention to selecting appropriate clothing (including the long-sleeved shirt to hide his tattoo), reminding himself to smile and establish eye contact with the person who will be interviewing him, and answering possible questions in a strong, confident voice. What aspect of nonverbal communication has Richard failed to consider? a. appearance b. vocal quality c. facial expression d. body movement e. all of the above

question

a. in the middle position at the side of a table.

answer

According to your textbook, task-oriented leaders are attracted to the head of a table, while more socially oriented leaders are likely to sit a. in the middle position at the side of a table. b. at the corner of a table in order to avoid sitting at the head of the table. c. at various places around the table in order to sit side-by-side with every member. d. at the head of the table,just like task-oriented leaders. e. next to a task-oriented member who can keep the leader on track.

question

d. business distance

answer

Anthropologist Edward T. Hall identifies 4 zones of interaction used by most North Americans. Which of the followinganswers is NOT one of Hall's zones? a. intimate distance b. personal distance c. social distance d. business distance e. public distance

question

c. 4 feet to 8 feet

answer

What are the distance parameters most North Americans use when interacting with new acquaintances and strangers? a. 0 to 18 inches b. 18 inches to 4 feet c. 4 feet to 8 feet d. 8 feet to 12 feet e. 12 feet to 15 feet

question

b. personal distance.

answer

Members of most well-established groups interact with one another at Hall's a. intimate distance. b. personal distance. c. social distance. d. business distance. e. public distance.

question

e. description

answer

Jack Gibb describes 6 pairs of communication behaviors that influence whether a group's climate is defensive or supportive.Which of the following communication behaviors is the opposite of evaluation? a. control b. problem orientation c. strategy d. superiority e. description

question

e. spontaneous

answer

According to Jack Gibb and his notion of supportive/defensive communication, which communication behavior is the opposite of strategic? a. evaluation b. neutral c. superiority d. empathetic e. spontaneous

question

b. evaluative

answer

The statement "That's a stupid way to approach the problem" is an example of which type of response? a. descriptive b. evaluative c. problem-oriented d. strategic e. empathetic

question

b. provisionalism

answer

Which dimension of a supportive communication climate is evident when group members are flexible, offer ideas, and welcome suggestions from others? a. description b. provisionalism c. problem control d. neutrality e. certainty

question

a. certainty

answer

After presenting a proposed solution to a group problem, Carlos says "I can't see any other way of solving this that makes sense. " Which defensive behavior is exemplified in Carlos's statement? a. certainty b. control c. evaluation d. neutrality e. strategy

question

c. equality

answer

Toby presents a proposed solution to a group problem and says "If it's okay with everyone, I'd like to explain how this solution worked in a group I once belonged to and how we pulled together to make it work. It may help us with this problem." Which supportive behavior is exemplified in Toby's statement? a. description b. empathy c. equality d. provisionalism e. spontaneity

question

b. nonverbal immediacy

answer

Aisha laughs and smiles when she talks, stands close to other group members in a relaxed posture, and uses direct eye contact. What characteristic of nonverbal communication is she using? a. kinesics b. nonverbal immediacy c. spontaneity and provisionalism d. territoriality e. social distance

question

c. more leaning back.

answer

All of the following nonverbal behaviors are characteristics of nonverbal immediacy EXCEPT a. more eye contact. b. more touching. c. more leaning back. d. more relaxed posture. e. more laughing and smiling.

question

True

answer

All groups need leadership.

question

False

answer

Whereas managers focus on effectiveness, leaders are concerned with efficiency.

question

True

answer

Bennis and Nanus claim that power is the quality without which leaders cannot lead.

question

False

answer

Position power includes reward and coercive power whereas personal leadership power includes legitimate and informational power.

question

False

answer

Legitimate power is role model power—the ability to influence that arises when one person admires another.

question

True

answer

According to researchers, reward, legitimate, and coercive power are less effective than referent and expert power.

question

True

answer

Coercive power can be effective when group members are aware of the leader's expectations and are warned in advance about the penalties for failing to comply.

question

True

answer

A designated leader is selected by group members or by an outside authority.

question

False

answer

According to the Center for Business Ethics, an ethical leader would bypass a competent person in order to promote a less competent relative or close friend.

question

True

answer

If you want to emerge as the leader of a group, you should talk first and more often than other members.

question

True

answer

When someone from within a group is appointed as its leader, the new leader should openly discuss leadership and seek members' help in resolving potential problems.

question

False

answer

Traits Leadership Theory assumes that leaders are made, not born.

question

True

answer

Autocratic leaders may be effective during a serious crisis when there's not enough time to hold a group discussion.

question

False

answer

According to Styles Leadership Theory, the democratic leadership style is always best.

question

True

answer

Laissez-faire leaders may have power, but they hesitate to exert their influence on group members and group work.

question

True

answer

In mature and highly productive groups, a laissez-faire leader may be a good match for the group.

question

True

answer

Functional Leadership Theory claims that an effective group can have more than one member serving in a leadership role.

question

False

answer

According to Fiedler's Contingency Model of Leadership Effectiveness, relationship-motivated leaders perform best in extremes—such as when the situation is highly controlled or when it is almost out of control.

question

True

answer

According to Fiedler's Contingency Model of Leadership Effectiveness, task-motivated leaders gain satisfaction from completing a task even if the cost is bad feelings between the leader and group members.

question

False

answer

Fiedler's Contingency Model of Leadership Effectiveness claims that there are 2 important dimensions to every leadership situation: the level of leader charisma and the level of leader power.

question

True

answer

According to Hersey and Blanchard, "member readiness" refers to the extent to which members are willing and able to work together.

question

False

answer

According to Hersey and Blanchard's Situational Leadership Model, a leader should tell a group what to do and closely supervise its work when members are able but not unwilling or insecure.

question

True

answer

Hersey and Blanchard's selling stage ofleadership is similar to Tuckman's storming stage of group development.

question

False

answer

Charismatic leaders rely on reward, coercive, and legitimate power.

question

True

answer

Transformational leaders help members understand the need for change, both emotionally and intellectually.

question

True

answer

The 5M Model of Leadership Effectiveness divides leadership tasks into 5 interdependent leadership functions: (1) Model leadership behavior; (2) Motivate members; (3) Manage the group process; (4) Make decisions; and (5) Mentor members.

question

True

answer

In the 5M Model of Leadership Effectiveness, leaders Manage group process by organizing and fully preparing for group meetings and work sessions.

question

True

answer

According to the 5M Model of Leadership Effectiveness, effective leaders explain the rationale or reasons for the decisions they make.

question

True

answer

Women are less likely than men to be preselected as leaders.

question

False

answer

Multiple leaders are the exception rather than the rule in virtual groups.

question

True

answer

Research indicates that there are only slight differences in the behavior and style of male and female leaders.

question

True

answer

In his book, Good to Great, Jim Collins claims that effective leaders act modestly, do not boast, and shun public glorification.

question

False

answer

In his book, Good to Great, Jim Collins claims that effective leaders do what needs to be done to achieve the group's goal inorder to win public fame and fortune.

question

False

answer

Leaders can motivate members from collectivist cultures by helping members achieve personal goals and high status positions.

question

True

answer

Group members from uncertainty avoidance cultures want more structure and instruction from a leader.

question

True

answer

A leader who prefers a democratic approach to decision making may frustrate members who come from high power distance cultures.

question

c. reward power

answer

At the end of every month, a sales manager offers a cash bonus to the most successful salesperson. What type of power is this leader using? a. informational power b. coercive power c. reward power d. legitimate power e. expert power

question

b. coercive power

answer

A supervisor threatens to dismiss any member of the sales team who does not meet the sales quota by the end of the quarter. What type of power is this leader using? a. referent power b. coercive power c. reward power d. legitimate power e. expert power

question

d. legitimate power

answer

You have been promoted to a managementposition at work. You expect employees to fulfill your requests because you are the boss. What type of power is this? a. referent power b. coercive power c. reward power d. legitimate power e. charismatic power

question

c. informational power

answer

Dianna has been elected as leader of the research group because she has published more than any other team member on the research topic. What type of power is this? a. referent power b. coercive power c. informational power d. legitimate power e. reward power

question

e. expert power

answer

Which category of power is operating when a group member nominates someone as a leader by saying, "I recommend that Romero be appointed chair of the building committee given his extensive experience as a successful contractor"? a. referent power b. persuasive power c. reward power d. legitimate power e. expert power

question

a. referent power

answer

Your group has chosen Madeleine as its leader because she has demonstrated strong organizational and problem-solving skills as well as a talent for motivating members and resolving conflict. What type of power does Madeleine have? a. referent power b. coercive power c. informational power d. legitimate power e. expert power

question

a. Do you avoid expressing your own opinions to make sure that they do not influence how group members think and act?

answer

The Center for Business Ethics at Bentley College poses all of the following questions to help leaders decide whether their behavior is ethical EXCEPT a. Do you avoid expressing your own opinions to make sure that they do not influence how group members think and act? b. Are you fair when dealing with group members? c. Do you conform to universally accepted principles of what is right? d. Do your decisions or actions "smell" suspicious or bad? e. Do you try to do the greatest good for the greatest number of people?

question

e. discuss ground rules for interaction while assuring group members of continued friendship.

answer

When designated leaders are "plucked from a group in order to lead," they should a. start out by making strong decisions to solve problems. b. avoid discussing their leadership concerns with group members until they have established referent power. c. dramatically change their behavior with members who were once their friends and colleagues in the group. d. begin by using reward and coercive power to establish their new position. e. discuss ground rules for interaction while assuring group members of continued friendship.

question

d. Avoid expressing your own opinion.

answer

All of the following behaviors are recommended strategies for becoming an emergent group leader EXCEPT a. Talk early. b. Talk often. c. Know more about important topics. d. Avoid expressing your own opinion. e. Volunteer for meaningful roles.

question

c. leaders are born, not made.

answer

Trait Leadership Theory, also known as the "Great Man" theory, contends that a. democratic leaders are always best. b. charismatic leaders are always best. c. leaders are born, not made. d. leaders are made, not born. e. women cannot be effective leaders.

question

b. autocratic

answer

Vu tries to maintain strict control over the Spring Festival Planning Committee. He insists on determining the direction and outcome of the committee's discussion. According to Styles Leadership Theory, which leadership style is Vu using? a. democratic b. autocratic c. situational d. laissez-faire e. functional

question

a. democratic

answer

As chairperson of the PTA's election committee, Vicky believes in practicing social equality. She shares decision making with the group. According to Styles Leadership Theory, which leadership style is Vicky using? a. democratic b. autocratic c. situational d. laissez-faire e. functional

question

d. laissez-faire

answer

Even though Wayne is chairperson of the finance committee, he does little or nothing to help the group. He tends to let the group take charge of its decisions and actions. Which leadership style is Wayne using? a. democratic b. autocratic c. situational d. laissez-faire e. functional

question

e. Both b and c.

answer

Autocratic leaders a. are always counterproductive. b. make many of the group's decisions. c. expect followers to obey orders. d. Both a and b. e. Both b and c.

question

e. all of the above

answer

Laissez-faire leaders a. let the group take charge of decisions and actions. b. work well in mature and highly productive groups. c. may generate a climate of open communication. d. both a and b e. all of the above

question

c. situational theory

answer

Which theory of leadership explains how leaders can become more effective once they have carefully analyzed themselves,their groups, and the circumstances in which they must lead? a. trait theory b. style theory c. situational theory d. functional theory e. transformational theory

question

e. you have a moderate degree of power and task structure.

answer

If "task-motivated" describes your leadership style, Fiedler's Contingency Model of Leadership Effectiveness predicts that you will be least successful when a. the group's task is highly structured. b. there are poor leader-member relationships. c. you have a great deal of reward, coercive, and legitimate power. d. you have no power. e. you have a moderate degree of power and task structure.

question

a. leader-member relations, task structure, and the leader's amount of power and control.

answer

Fred Fiedler's Contingency Model of Leadership Effectiveness contends that the 3 important dimensions in every leadership situation are a. leader-member relations, task structure, and the leader's amount of power and control. b. the leader's style, the leadershipsituation, and the leader's character. c. the leader's charisma, vision, and creativity. d. the leader's ability to model leadership behavior, to motivate group members, and to make decisions. e. the leader's use of autocratic, democratic, and laissez-faire styles.

question

e. may do all of the above.

answer

Fred Fiedler's Contingency Model of Leadership Effectiveness claims that relationship-motivated leaders a. may ignore task requirements. b. may tolerate disruptive behavior by members. c. may appear inefficient and weak. d. may do the work of other members to avoid asking them to do more. e. may do all of the above.

question

d. There are moderately good leader-member relationships, a moderately clear task, and a moderate amount of power.

answer

According to Fiedler's Contingency Model of Leadership Effectiveness, which of the following situations is the best match for a relationship-motivated leader? a. There are good leader-member relationships, a clear task, and a lot of power. b. There are poor leader-member relationships, an unclear task, and little power. c. There are good leader-member relationships, a moderately clear task, and no legitimate power. d. There are moderately good leader-member relationships, a moderately clear task, and a moderate amount of power. e. none of the above

question

a. tell, sell, participate, delegate

answer

According to the Hersey-Blanchard Situational Leadership Model, as a group's readiness increases, leaders should move through 4 different leadership behaviors. Which answer depicts the order in which these behaviors usually occur? a. tell, sell, participate, delegate b. participate, delegate, tell, sell c. sell, participate, tell, delegate d. delegate, participate, sell, tell e. tell, delegate, sell, participate

question

d. delegate

answer

According to the Hersey-Blanchard Situational Leadership Model, a leader should try to ____________ when group members are able as well as willing and confident. a. tell b. sell c. participate d. delegate e. tell and sell

question

d. performing

answer

The participating stage in Hersey-Blanchard's Situational Leadership Model is similar to Tuckman's _________ stage of group development. a. forming b. storming c. norming d. performing e. adjourning

question

a. experience.

answer

All of the following characteristics distinguish transformational leadership EXCEPT a. experience. b. empowering. c. innovative. d. visionary. e. charismatic.

question

b. mediating conflict.

answer

The 5M Model of Leadership Effectiveness focuses on all of the following interdependent leadership functions EXCEPT a. making decisions. b. mediating conflict. c. managing group process. d. mentoring members. e. modeling leadership behavior.

question

c. maintaining control at all times.

answer

Modeling leadership behavior in the 5M Model of Leadership Effectivness includes all of the following strategies EXCEPT a. publicly championing your group and its goals. b. behaving consistently and assertively. c. maintaining control at all times. d. praising group members to others outside the group. e. demonstrating competence and trustworthiness.

question

c. the ability to identify and make popular decisions.

answer

According to the 5M Model of Leadership Effectiveness, all of the following items are characteristic of effective decision making by group leaders EXCEPT a. the ability to make timely decisions. b. the ability to provide a rationale for decisions. c. the ability to identify and make popular decisions. d. the willingness to solicit feedback. e. the ability to clearly communicate the reasons for a decision to the group.

question

b. Motivating members

answer

As the group's leader, Grace makes sure that everyone in her group is committed to the group's common goal. She also helps solve interpersonal problems and conflicts, recognizing outstanding group work. Which of the following leadership functions in the 5M Model of Leadership Effectiveness does Grace's behavior exemplify? a. Modeling leadership behavior b. Motivating members c. Managing group process d. Making decisions e. Mentoring members

question

e. Mentoring members

answer

Raphael has been assigned the leadership task of managing an office in which most of the employees are young or new tothe company. He decides that when problems or setbacks occur, he will not blame the group or its members. Instead, he will use the situation as a teachable moment and make sure that members accept personal responsibility for a problem and its consequences. He will also look for situations in which group members can assume leadership responsibilities. Which of the following leadership functions in the 5M Model of Leadership Effectiveness does Raphael's behavior exemplify? a. Modeling leadership behavior b. Motivating members c. Managing group process d. Making decisions e. Mentoring members

question

c. women who act "ladylike" are viewed as much more effective than women who behave like strong male leaders.

answer

Research verifies all of the following conclusions about women and leadership EXCEPT a. women are less likely to be preselected as leaders. b. the same leadership behavior is often evaluated more positively when attributed to a male than a female. c. women who act "ladylike" are viewed as much more effective than women who behave like strong male leaders. d. women leaders who behave like male leaders are often perceived as unfeminine. e. there is only a slight different in the ways in which men and women lead groups.

question

b. professional will and personal humility.

answer

Jim Collins, author of Good to Great, claims that unless you are willing to keep your ego in check for the sake of the group, you won't be an effective leader. In other words, you must seek a balance between a. task and maintenance functions. b. professional will and personal humility. c. mentoring members and making decisions. d. autocratic and democratic leadership. e. managing and leading.

question

a. more structure and instructions from a leader.

answer

Members from uncertainty avoidance cultures prefer a. more structure and instructions from a leader. b. less structure and fewer instructions from a leader. c. more nurturing from a leader. d. less nurturing from a leader. e. a closer relationship with a leader.

question

e. high power distance

answer

A leader who prefers a democratic approach to decision making and leadership may frustrate members who come from a(n) ____________ culture. a. uncertainty avoidance b. high-context c. low-context d. low power distance e. high power distance

question

False

answer

During the 1990s, the African American population increased 58%, and the European American population increased 48%.

question

True

answer

A culture is a learned set of shared interpretations about beliefs, values, and norms which affect the behaviors of a relatively large group of people.

question

True

answer

American Indian tribes, African Americans, Hispanic/Latino Americans, Asian Americans, Arab Americans, Irish Americans, and members of large and small religious groups are all examples of co-cultures.

question

False

answer

The second layer of diversity depicted in your textbook represents internal dimensions over which you have no control such as religion, marital status, and educational background.

question

True

answer

4 barriers to working in diverse groups are ethnocentrism, stereotyping, prejudice, and discrimination.

question

True

answer

A study of college students in the 1990s found that African Americans were stereotyped as lazy and loud, and Jews were described as shrewd and intelligent.

question

False

answer

Ethnocentrism is a generalization about a group of people that oversimplifies their characteristics.

question

True

answer

Discrimination describes how we act out and express prejudices.

question

True

answer

Stereotypes often lead to prejudices.

question

False

answer

Prejudices are based on extensive and direct experience as well as personal, firsthand knowledge about a group of people.

question

False

answer

Scott Page, a political scientist at the University of Michigan, concludes that "intelligence alone is the most important factor in guaranteeing a group different perspectives on a problem."

question

True

answer

The Myers-Briggs Type Indicator looks at the different ways in which people prefer to use their minds: specifically, the way they perceive and the way they make judgments.

question

True

answer

In group discussions, introverts find it hardto both absorb all the information and formulate an opinion about it.

question

True

answer

According to the Myers-Briggs Type Indicator, sensor is the opposite personality trait preference of intuitive.

question

True

answer

Sensor personalities in the Myers-Briggs typology prefer to deal with details.

question

True

answer

According to the Myers-Briggs Type Indicator, perceivers value flexibility, dislike deadlines, and often do their work at the last minute.

question

False

answer

The ideal group would be composed ofmembers who represent the Myers-Briggs personality type of extroverted thinker.

question

False

answer

Edward Hall's work on cultural differences identifies 2 dimensions that characterize cultural groups: uncertainty avoidance and masculine-feminine values.

question

True

answer

4 of Geert Hofstede's cultural dimensions are individualism-collectivism, power distance, uncertainty avoidance, and masculine-feminine values.

question

True

answer

To someone from a collectivist culture, a U.S. communicator's style and behavior may be viewed as selfish, arrogant, antagonistic, power-hungry, ruthless, and impatient.

question

True

answer

In collectivist cultures, there is greater readiness to cooperate with group members.

question

False

answer

About 70% of the world's population regards independence and individualism as a more important value than collectivism.

question

True

answer

Low power distance cultures include those in Israel, New Zealand, and Denmark.

question

False

answer

In low power distance cultures, members accept major differences in power as normal, assuming that all people are not created equal.

question

True

answer

The way in which Japanese people bow toone another in a face-to-face greeting demonstrates how the culture expresses power distance.

question

True

answer

Group members with more feminine cultural values may be highly effective and supportive but are less likely to achieve a real voice or influence in group decision making or leadership.

question

False

answer

Members of a high-context culture tend to speak more, speak louder, and speak more rapidly than people from a low-context culture.

question

True

answer

Germans represent people from a low-context culture

question

True

answer

Polychronic time people are frequently late for appointments or may not show up at all

question

False

answer

People in polychronic cultures usually adhere to plans, schedules, and deadlines because time is valuable.

question

False

answer

People from low-context cultures may prefer more information-rich technologies (such as videoconferences), as well as those that offer the feeling of social presence.

question

True

answer

Books such as Men Are from Mars, Women Are from Venushave perpetuated stereotypes that cause harm to bothmen and women, including women's opportunities in the workplace, couple conflict and communication, and self-esteem problems among teenagers.

question

True

answer

Research in group communication claimsthat some female members feel undervalued or invisible when working with male group members.

question

False

answer

In light of Myers-Briggs personality traits, women will be more successful in groups if they do not use sarcasm withmale members or tell them that they're illogical.

question

True

answer

In light of Myers-Briggs personality traits, women may be more effective by asking men what they think rather than what they feel.

question

True

answer

Cheris Kramarae's Muted Group Theory claims that those with power in a society "mute" the voices of women, the poor, and other minority groups.

question

False

answer

In general, women talk more than men do.

question

False

answer

Generation Xers or the Generation X are confident and have high self-esteem. They like to collaborate and favor teamwork.

question

True

answer

Baby Boomers—the workaholic generation—are often adept when it comes to navigating political minefields in the workplace.

question

True

answer

Religious literacy requires the ability to understand and use the religious terms, symbols, images, beliefs, practices, scripture, heroes, themes, and stories that are employed in American public life.

question

False

answer

Islam is older than Judaism.

question

True

answer

Members of the Christian Scientist religious group believe that disease is a delusion of the carnal mind that can be cured by prayer.

question

e. all of the above

answer

When analyzing and adapting group member diversity, you should consider members' a. race. b. gender. c. age. d. sexual orientation. e. all of the above

question

c. Hispanic/Latino Americans

answer

During the 1990s, ______________ were the fastest growing racial/ethnic group. a. African Americans b. Asian Americans c. Hispanic/Latino Americans d. European Americans e. Native Americans

question

e. all of the above

answer

Which of the following groups would be considered a co-culture? a. American Indian tribes b. Hispanic/Latino Americans c. Irish Americans d. Arab Americans e. all of the above

question

b. a group composed of members who are the same or similar.

answer

In the homogeneous ? heterogeneous group dialectic, homogeneous refers to a. a group composed of members who are different from one another. b. a group composed of members who are the same or similar. c. a group with a mixed sexual orientation. d. a group of men. e. a group of women.

question

d. education, religion, and income,

answer

According to your textbook, there are 3 levelsof diversity in every group. Which of the following dimensions characterize the third (external) dimension? a. personality dimensions b. race, gender, and age c. physical characteristics and abilities d. education, religion, and income, e. sexual orientation

question

a. ethnocentric.

answer

People who believe that their culture is better than other cultures or that their culture should be the role model for other cultures would be classified as a. ethnocentric. b. stereotypical. c. prejudiced. d. discriminatory. e. racist.

question

c. prejudiced.

answer

People who have biased beliefs about group members that are not based on direct experience and firsthand knowledge or have irrational feelings of dislike and even hatred for certain groups would be classified as a. ethnocentric. b. stereotypical. c. prejudiced. d. discriminatory. e. racist.

question

a. They deny opportunities granted to certain groups of people such as employment, equal rights, and housing.

answer

All of the following statements are characteristics of people who have prejudices EXCEPT a. They deny opportunities granted to certain groups of people such as employment, equal rights, and housing. b. Their beliefs about others are rarely based on extensive experience and firsthand knowledge. c. They have irrational feelings or dislike for certain groups. d. They justify negative feelings toward members of certain groups. e. They have negative attitudes about people that are based on faulty stereotypes.

question

a. extraversion

answer

Which of the following traits are included in the Big Five Personality Traits and in the Myers-Briggs Type Indicator? a. extraversion b. neuroticism c. agreeableness d. conscientiousness e. openness to experience

question

e. a perceiver.

answer

In dialectic terms, the opposite or counterpart of a Myers-Briggs judger is a. an extrovert. b. an intuitive. c. a sensor. d. a thinker. e. a perceiver.

question

b. extrovert

answer

Oscar is very outgoing and tends to talk more than others during group discussions. He enjoys working in the group and encourages others to get involved. Which Myers-Briggspersonality trait best describes Jasper? a. thinker b. extrovert c. feeler d. introvert e. sensor

question

a. sensor

answer

Wanda tends to focus on details of the group project. She prefers to concentrate on one task at a time. Of all the group members, Wanda may be the most practical and realistic. Which Myers-Briggspersonality trait best describes Wanda? a. sensor b. thinker c. intuitive d. perceiver e. feeler

question

e. feeler

answer

Kim is people-oriented. She wants everyone in the group to get along. She often spends extra time helping other group members. Which Myers-Briggspersonality trait best describes Kim? a. sensor b. thinker c. intuitive d. perceiver e. feeler

question

b. judger

answer

Dennis is always the most organized member of his group. He frequently encourages the group to plan ahead. He develops lengthy "To Do" lists of tasks for the group to follow. Which Myers-Briggs personality trait best describes Dennis? a. sensor b. judger c. intuitive d. perceiver e. thinker

question

d. thinker

answer

Even when everyone else in the group is upset or confused, Anthony stays cool, calm, and objective. He doesn't mind making tough decisions and can't understand why other group members get upset about things that are not relevant to the issue under discussion. In most situations, Anthony thinks it is more important to be right than liked. Which Myers-Briggspersonality trait best describes Anthony? a. extrovert b. sensor c. intuitive d. thinker e. perceiver

question

b. judger

answer

Reggie is highly structured and good at coordinating the group's work and keeping it organized. He never misses a deadline and expects others to do the same. Which Myers-Briggs personality trait best describes Reggie? a. sensor b. judger c. intuitive d. perceiver e. thinker

question

b. introvert

answer

Jason appears to be a very private person.He carefully thinks about what he is going to say before speaking. He enjoys the group but would prefer to work alone. Which Myers-Briggs personality trait best describes Jason? a. extrovert b. introvert c. perceiver d. judger e. none of the above

question

b. Geert Hofstede

answer

Which scholar(s) define(s) an intercultural dimension as an aspect of a culture that can be measured relative to other cultures? a. Isabel Briggs Myers and Katherine Briggs b. Geert Hofstede c. Edward Hall d. Myron Lustig and Jolene Koester e. Harry C. Triandis

question

a. individualism

answer

Which of the following cultural dimensions is ranked very high in the United States? a. individualism b. collectivism c. high power distance d. low power distance e. high context

question

b. Central and South America

answer

Which of the following groups of countries is the most collectivist? a. Australia, Canada, and New Zealand b. Central and South America c. Italy, Denmark, and Sweden d. the United States and England e. Holland, Belgium, and France

question

d. collaboration and cooperation.

answer

Collectivist cultures place greater value on a. uncertainty. b. esteem and self-actualization needs. c. personal freedom. d. collaboration and cooperation. e. directness of communication.

question

a. implicit.

answer

In high-context cultures, messages are a. implicit. b. explicit. c. objective. d. factual. e. all of the above.

question

e. want predictability and clear rules of behavior.

answer

In cultures with high uncertainty avoidance, people a. accept change as part of life. b. view rules and regulations as restricting and counterproductive. c. tolerate nonconformity. d. see conflict and competition as natural. e. want predictability and clear rules of behavior.

question

c. low-context

answer

In ___________cultures, people are more dependent on language to express what they mean. a. high power distance b. monochronic c. low-context d. low power distance e. high-context

question

d. northern Europe and North America.

answer

More monochronic cultures are in a. Central and South America. b. Asia. c. southern Africa. d. northern Europe and North America. e. northern Africa.

question

a. Members like to concentrate on one job before moving to another.

answer

Which characteristics are common in monochronic time cultures? a. Members like to concentrate on one job before moving to another. b. Members are frequently late for appointments. c. Members like thinking about several tasks at one time. d. Members feel comfortable holding 2 or 3 conversations at the same time. e. Relationships are far more important than schedules.

question

e. all of the above are true

answer

In cultures with masculine values, a. men are supposed to be assertive, tough, and focused on material success, whereas women are supposed to be more modest, tender, and concerned with the quality of life. b. men are supposed to focus on material success. c. women are supposed to be modest and tender. d. women are supposed to be more concerned with the quality of life. e. all of the above are true

question

d. masculine

answer

According to Hofstede, the people of Japan, Venezuela, and Italy live in a(n) ________________ culture. a. individualistic b. high power distance c. low power distance d. masculine e. monochronic

question

b. high-context

answer

People who share beliefs such as "It is the duck that squawks that gets shot," or "Seeing is better than hearing," would be characterized as members of a _______________ culture. a. individualistic b. high-context c. polychronic d. low-uncertainty e. high-power

question

b. Japan

answer

According to Hofstede's dimensions of culture, which country is ranked #1 in terms of masculine values? a. U.S.A. b. Japan c. Italy d. Mexico e. Israel

question

c. deviant ideas and behavior should be suppressed.

answer

High uncertainty avoidance is characterized by beliefs that a. uncertainty is a normal feature of life. b. assertiveness is a valuable skill. c. deviant ideas and behavior should be suppressed. d. there should be no more rules than are strictly necessary. e. people in positions of power should be compassionate.

question

d. low power distance

answer

Which cultural dimension would be characterized by the following components: (1) subordinates should be consulted; (2) privileges and status symbols are frowned upon; (3) parents treat their children as equals; and (4) teachers expect students to express their opinions in class? a. individualism b. collectivism c. uncertainty avoidance d. low power distance e. high power distance

question

d. I like to be accurate, clear, and direct when I talk to others.

answer

Which of the following statements would be made by someone from a low-context culture? a. I rely on facial expressions to interpret what others mean. b. Feelings are a valuable source of information. c. I try to maintain harmony in my communication with others. d. I like to be accurate, clear, and direct when I talk to others. e. I communicate in an indirect fashion.

question

e. all of the above are true

answer

In You Just Don't Understand, Deborah Tannen's two-world hypothesis concludes that a. men seek status. b. women seek connection. c. men seek independence. d. women seek interdependence. e. all of the above are true

question

e. Women should avoid disagreeing and arguing with men.

answer

Your textbook urges both men and women to adapt to the opposite sex's way of thinking and making decisions by heeding all of the following recommendations EXCEPT a. Men should not use sarcasm and tell women they're illogical. b. Women should not force men to talk about or display their emotions. c. Women should ask men what they think rather than what they feel. d. Men should listen to what women say but avoid trying to solve their problems for them. e. Women should avoid disagreeing and arguing with men.

question

c. Women should avoid challenging men in positions of power.

answer

All of the following communication behaviors are discussed in Cheris Kramarae's Muted Group Theory EXCEPT a. Power imbalances affect the quantity and quality of group participation by women as well as the poor and other minorities. b. The English language is manmade. c. Women should avoid challenging men in positions of power. d. Women should become more politically active. e. Male dominance limits freedom of expression by women, the poor, and other minorities.

question

d. Millennials

answer

Which generation is described as follows: they are confident and have high self-esteem, are collaborators who favor teamwork, and generally like keeping their career options open. a. Traditionalists b. Boomers c. Generation Xers d. Millennials e. Builder Generation

question

b. Boomers

answer

Which generation is described as follows: they are workaholics who are willing to challenge the status quo and are politicallyadept on the job. They believe that they are always right, but are willing to work hard to get what they want. a. Traditionalists b. Boomers c. Generation Xers d. Millenials e. Builder Generation

question

c. generally, men talk more than women.

answer

A 2007 study of college students investigating whether men or women talk more found that a. it was impossible to determine which gender talked the most. b. the number of words uttered by men and women are about the same. c. generally, men talk more than women. d. generally, women talk more than men. e. men talk more with their parents and insituations where the topic of conversation requires disclosure of feelings.

question

c. 1/2 of the world's population is Muslim.

answer

All of the following statements about religion are true EXCEPT a. Mormonism is a Christian faith founded in the United States. b. 1/3 of the world's population is Christian. c. 1/2 of the world's population is Muslim. d. Islam is a monotheistic religion (belief in one God) just like Christianity and Judaism. e. Roman Catholics throughout the world outnumber all other Christians combined.

question

c. Judaism

answer

Which of the following religions is the oldest? a. Catholicism b. Islam c. Judaism d. Buddhism e. Christianity

question

a. safety

answer

Which of Maslow's Hierarchy of Needs is primarily met when a neighborhood watch group forms to deter crime in the community? a. safety b. self-actualization c. esteem d. belongingness e. physiological

question

c. esteem

answer

Which of Maslow's Hierarchy of Needs is primarily met when someone joins an exclusive club or is elected as leader of a prestigious group? a. safety b. self-actualization c. esteem d. belongingness e. physiological

question

e. physiological, safety, belongingness, esteem, self-actualization

answer

According to Maslow's Hierarchy of Needs, in what order do we satisfy the following needs? a. safety, self-actualization, esteem, belongingness, physiological b. self-actualization, esteem, safety, physiological, belongingness c. esteem, physiological, belongingness, self-actualization, safety d. belongingness, physiological, safety, self-actualization, esteem e. physiological, safety, belongingness, esteem, self-actualization

question

a. ideal social member.

answer

According to Schutz's FIRO Theory, a group member who feels accepted by the group is an a. ideal social member. b. undersocial member. c. ideal personal member. d. overpersonal member. e. underpersonal member.

question

d. overpersonal or underpersonal members.

answer

According to Schutz's FIRO Theory, if group members' affection needs are not met, they may become a. undersocial or oversocial members. b. abdicrats or autocratics. c. ideal personal or ideal social members. d. overpersonal or underpersonal members. e. undersocial or underpersonal members.

question

d. extent to which members feel competent, confident, and free to make their own decisions.

answer

Control in a group refers to the a. individual holding an official leadership position. b. individual holding an unofficial leadership position. c. extent to which members behave as though they know more than everyone else. d. extent to which members feel competent, confident, and free to make their own decisions. e. extent to which meetings stay on the agenda.

question

b. role

answer

When a group member exhibits a unique set of skills or behavioral patterns that serve specific functions within the group, that member has assumed a(n) ___________. a. norm b. role c. autocratic function d. abdicratic function e. leadership function

question

c. Maintenance

answer

_______________ functions describe group members who strive to get along and satisfy one another's needs while pursuing a shared goal. a. Self-centered b. Task c. Maintenance d. Participation e. All of the above

question

a. Self-centered

answer

_______________ functions describe negative roles in which individual needs are put ahead of both the group's goal and other members' needs. a. Self-centered b. Task c. Maintenance d. Participation e. All of the above

question

a. information seeker

answer

"I will check our Affirmative Action Policy and see what it says about. . . ." This statement would most likely be made by a group member functioning in which of the following task roles? a. information seeker b. information giver c. opinion seeker d. opinion giver e. clarifier-summarizer

question

b. compromiser.

answer

All of the following functions are group task roles EXCEPT a. initiator. b. compromiser. c. clarifier-summarizer. d. opinion seeker. e. evaluator-critic.

question

e. information giver.

answer

All of the following functions are group maintenance roles EXCEPT a. harmonizer. b. tension releaser. c. gatekeeper. d. observer-interpreter. e. information giver.

question

c. recognize that group members seek out and perform roles that are most natural to them.

answer

R. Meredith Belvin's Team-Role Theory differs from the older Benne and Sheats's role classifications in that Belvin's roles a. apply to most groups regardless of their goal.b. focus on how members interact with one another in a variety of roles. c. recognize that group members seek out and perform roles that are most natural to them. d. apply to most groups regardless of their context. e. include gatekeeper and harmonizer.

question

b. implementer

answer

According to Belvin's Team-Role Theory, which of the following roles describes a conscientious, methodical person who transforms group decisions into practical actions? a. harmonizer b. implementer c. shaper d. gatekeeper e. resource investigator

question

d. gatekeeper

answer

"Maria, we haven't heard from you yet and want to make sure that everyone gets a chance to weigh in on this issue. " Thisstatement would most likely be made by a group member functioning in which of the following roles? a. harmonizer b. standard monitor c. observer-interpreter d. gatekeeper e. procedural technician

question

a. teamworker-follower

answer

"That's fine with me. Just tell me what to do." This statement would most likely be made by a group member functioning in which of the following roles? a. teamworker-follower b. deserter c. harmonizer d. blocker e. tension releaser

question

c. dominator

answer

If a group member says "That's a stupid idea. Think you could come up with anything better?" as a way of intimidating others, asserting authority, and monopolizing discussion, which role is this person demonstrating? a. clown b. tension releaser c. dominator d. recognition seeker e. deserter

question

c. Communication apprehension

answer

_____________ refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons. a. Self-concept b. Feedback c. Communication apprehension d. Assertiveness e. Confidence

question

b. 20%

answer

According to McCroskey's research, what percent of the general population experiences very high levels of communication apprehension? a. 10% b. 20% c. 30% d. 40% e. 50%

question

e. Highly apprehensive members agree with others rather than voice disagreement.

answer

Which of the following descriptions is likely to be true of highly apprehensive group members compared to low apprehensive members? a. Highly apprehensive members talk more in group discussions. b. Highly apprehensive members are more likely to become group leaders. c. Highly apprehensive members appear more confident. d. Highly apprehensive members assert themselves and their beliefs. e. Highly apprehensive members agree with others rather than voice disagreement.

question

c. Force yourself to speak as much and as often as you can to a variety of large and small audiences.

answer

Your textbook suggests all of the following strategies for reducing communication apprehension in groups EXCEPT a. Realize that everyone experiences communication apprehension. b. Be well prepared. c. Force yourself to speak as much and as often as you can to a variety of large and small audiences. d. Substitute worrisome, irrational thoughts about communicating with more positive thoughts. e. Take time to visualize yourself communicating effectively.

question

e. Give feedback to advance your own goals.

answer

All of the following are means of providing constructive feedback EXCEPT a. Focus on the behaviors rather than the person. b. Describe the behavior rather than judging it. c. Provide observations rather than assumptions. d. Choose an appropriate time and place. e. Give feedback to advance your own goals.

question

c. substituting worrisome, irrational thoughts about communicating with more positive thoughts.

answer

Cognitive restructuring is an anxiety reduction technique that involves a. learning communication skills such as following an agenda, speaking clearly, and becoming more sensitive to feedback. b. taking time to visualize yourself communicating effectively. c. substituting worrisome, irrational thoughts about communicating with more positive thoughts. d. relaxing physically in order to relax your mind. e. realizing that you are not the only person who gets nervous when called upon to speak in front of others.

question

d. are more confident in mediated settings than face-to-face meetings.

answer

Walther's theory of hyperpersonal communication in virtual groups indicates that some members a. ask more personal questions of other group members. b. ask less personal questions of other group members. c. are less confident in mediated settings than in face-to-face settings. d. are more confident in mediated settings than face-to-face meetings. e. none of the above

question

a. openly discuss a member's apprehension with the entire group.

answer

Group members with low levels of communication apprehension can help members with high apprehension reduce their level of fear and anxieties about communicating by using all of the following strategies EXCEPT a. openly discuss a member's apprehension with the entire group. b. provide supportive and constructive feedback. c. actively encourage and include anxious members in group discussions. d. stop talking. e. ask questions that the apprehensive members know how to answer.

question

b. passivity and aggression.

answer

Assertiveness seeks an appropriate balance between a. engagement and disengagement. b. passivity and aggression. c. conformity and nonconformity. d. conflict and cohesion. e. high apprehension and low apprehension.

question

c. dominate discussions.

answer

Compulsive talkers tend to a. encourage participation by all group members. b. feel more inhibited in group settings. c. dominate discussions. d. experience high levels of communication apprehension. e. do all of the above.

question

c. They feel a greater sense of power.

answer

All of the following are characteristics of passive (nonassertive) group members EXCEPT a. They are reluctant to express opinions. b. They fear criticism from others. c. They feel a greater sense of power. d. They may experience high levels of communication apprehension. e. They are rarely satisfied with the group experience.

question

d. They are highly respected.

answer

All of the following are characteristics of aggressive group members EXCEPT a. They often act in their own self-interest. b. They may be critical and combative. c. They may become abusive. d. They are highly respected. e. They are rarely satisfied with the group experience.

question

c. They usually follow through with promised contributions.

answer

All of the following are characteristics of passive-aggressive group members EXCEPT a. They undermine others behind their backs. b. They rarely exhibit aggressive behaviors. c. They usually follow through with promised contributions. d. They have little respect for the rights of others. e. They usually behave cooperatively.

question

d. passive aggression

answer

Mark agrees to take notes during an important meeting at which he disagrees with many group decisions. The group asks him to bring copies of the notes to the next meeting so that everyone has a written record of the discussion and group decisions. At the next meeting, Mark is absent. At the following meeting, he tells everyone that he's still working on the notes and may not have them for awhile. What sort of behavior does Mark exhibit? a. assertiveness b. passivity c. aggression d. passive aggression e. passive assertiveness

question

b. Don't say "Yes" or "No" until you hear and understand a specific request

answer

Which of the following strategies and skill are effective when you need to and should say "No" to someone? a. Use assertive words but passive nonverbal communication. b. Don't say "Yes" or "No" until you hear and understand a specific request c. Ask permission to say "No" such as "Will you be upset if I don't do this?" d. Anticipate the person's request before you hear the question so you can stop him or her from asking. e. Avoid saying "No" if the other person won't like your answer.

question

True

answer

Maslow's Hierarchy of Needs ranks critical needs in the following order: physiological, safety, belongingness,esteem, and self-actualization.

question

False

answer

Maslow's Hierarchy of Needs includes control, inclusion, and affection needs.

question

True

answer

Maslow's most basic needs are physiological and safety needs.

question

False

answer

When people join groups for the personal reward that comes with helping others, they are satisfying Maslow's belongingness need.

question

True

answer

Will Schutz's FIRO theory examines the impact of 3 interpersonal needs: the need for inclusion, control, and affection.

question

True

answer

If Julie confides in and tries to become very close with every group member, she may be exhibiting behavior characteristic of an overpersonal member.

question

True

answer

An abdicrat is a group member whose control needs are met, who has no problem with power, and who is comfortable giving and taking orders.

question

False

answer

If Gabe tries to impress others with what and whom he knows and frequently attracts attention to compensate for feelings of inadequacy, he may be exhibiting behavior characteristic of an overpersonal member.

question

True

answer

You can help satisfy a member's control need by giving that person responsibility for and leadership of a special project or a highly visible and important subcommittee.

question

True

answer

A member who seeks attention or tries to impress other members may have a strong inclusion need.

question

False

answer

Group maintenance roles affect a group's ability to achieve its common goal by focusing on behaviors that help get the job done.

question

False

answer

An opinion seeker is fulfilling group maintenance roles.

question

True

answer

One group member can function effectively in several different roles at the same time.

question

True

answer

Benne and Sheats's roles include information seeker, energizer, harmonizer, compromiser, aggressor, and clown.

question

False

answer

Belvin's team roles include information seeker, energizer, harmonizer, compromiser, aggressor, and clown.

question

True

answer

According to Belvin, a successful coordinator/chair role is filled by a person who is calm, trusting, mature, confident, and decisive.

question

True

answer

According to Benne and Sheats, the gatekeeper of a group encourages quiet members to speak and talkative members to stop speaking.

question

False

answer

Communication apprehension occurs onlyin a public speaking situation.

question

True

answer

The Personal Report of Communication Apprehension (PRCA) measures a relatively permanent personality type that is unlikely to change significantly unless there is some type of effective intervention or training.

question

True

answer

As a result of talking less, apprehensive participants are often viewed as less confident, less assertive, and less responsible.

question

True

answer

Communication apprehension has significant effects on the amount of talk, the content of communication, and the resulting perceptions of other group members.

question

True

answer

Group members who experience communication apprehension tend to speak less, agree with others rather than voice disagreement, and use more filler phrases such as "well," "you know," and "uh."

question

False

answer

Richmond and McCroskey report that "almost 50% of the population reports being scared about communicating with a person or group at some point in their lives."

question

True

answer

Group members who speak more are often better liked than those who speak infrequently and are more likely to become a group's leader.

question

True

answer

Research has found that some people are more confident when communicating online and in computer-mediated discussions than they are communicating faceto-face with group members.

question

False

answer

The strategies of cognitive restructuring help highly apprehensive group members communicate more confidently because they teach them important skills for participating in a discussion.

question

False

answer

There is nothing a group can do to help members who suffer from high levels of communication apprehension.

question

True

answer

Assertiveness can help raise a group member's level of confidence and reduce communication apprehension.

question

False

answer

Aggressive communicators ask and answer questions without fear or hostility and stand up for their beliefs even when others disagree.

question

True

answer

Passive group members are rarely satisfied with their group experiences.

question

True

answer

Compulsive talkers try or tend to direct the course of a group's discussion and take charge of the group.

question

True

answer

Passive-aggressive group members often get their way by working against or undermining other members behind their backs and by appearing to agree while privately planning an opposite action.

question

True

answer

Group member effectiveness increases as youmove from passivity to assertiveness and then decreases as you move beyond assertiveness into aggressiveness.

question

True

answer

When deciding how to say "No" to someone, make sure your statement is clear, as in "No, I'm not willing to take notes again."

question

False

answer

The correct order for the 5 stages in Tuckman's Group Development Stages are forming, performing, storming, norming, adjourning.

question

True

answer

During the forming stage of Tuckman's Group Development model, the group's most important job to "orient itself to itself."

question

False

answer

The frustration and personality conflicts that occur in groups as members compete for acceptance and status are the source of primary tension.

question

True

answer

Most groups experience some form ofprimary and secondary tension during the forming and storming stages of group development.

question

True

answer

Groups resolve primary tension by being positive and energetic, patient and open-minded, and well prepared.

question

True

answer

Face-to-face meetings may be desirable inthe early stages of virtual groups.

question

False

answer

During the norming stage of group development, groups primarily confront the conflict ? cohesion dialectic and the leadership ? followership dialectic.

question

True

answer

Bormann's secondary tension has similar characteristics to the behavior of members during Tuckman's storming stage of group development.

question

False

answer

During Tuckman's performing stage of group development, feelings of trust and clear goals emerge as members become more comfortable with one another and agree upon group procedures.

question

True

answer

During Tuckman's performing stage of group development, members focus their energies on both the task and social dimensions of group work as they make major decisions and solve critical problems.

question

False

answer

During the antecedent phase of newcomer socialization, new members adjust to group expectations and assume needed roles.

question

True

answer

During the assimilation phrase of newcomer socialization, established members and newcomers blend into a comfortable state of working together to achieve a common goal.

question

True

answer

Locke and Latham's Goal Theory emphasizes the value of setting group goals.

question

False

answer

Locke and Latham's Goal Theory concludes that groups function best when their goals are easy to accomplish and are set by a strong leader.

question

True

answer

When setting goals, groups should ask questions about the goal's clarity, difficulty, meaningfulness, and cost.

question

True

answer

Hidden agendas occur when a member's private goal conflicts with the group's goal.

question

False

answer

Groups should avoid discussing hidden agendas openly in order to avoid member embarrassment and the potential for interpersonal conflict.

question

True

answer

Although group norms are often difficult to express in words, they are real and have a major effect on group productivity and member satisfaction.

question

False

answer

Explicit norms are rarely discussed or openly communicated, whereas implicit norms are put in writing or stated verbally.

question

True

answer

Your textbook divides norms into four categories: interaction norms, procedural norms, status norms, and achievement norms.

question

False

answer

When group members expect and receive an agenda in advance of meetings and follow the agenda during meetings, they are abiding by an interaction norm.

question

True

answer

When a group is having difficulty deciding and the leader has the right to make the final decision, the group is abiding by a status norm.

question

True

answer

Stanley Milgram and Philip Zimbardo's classic studies demonstrated that people in authority positions exert enormous pressure on people to conform.

question

True

answer

When there is enormous pressure for group members to conform, a disruptive member can help the group by not conforming to group norms.

question

True

answer

Destructive nonconformity occurs when a member resists conforming to norms without regard for the best interests of the group and its goals.

question

False

answer

Members who engage in disruptive or nonconforming behavior should always be confronted about their behavior as soon as possible.

question

False

answer

When a highly disruptive member prevents a group from achieving its common goals, a group should use the following strategies—in the following order—to deal with the troublesome member: confront, exclude, and accept.

question

True

answer

You can change group communication norms by changing the way youspeak during a discussion.

question

True

answer

In Carl Larson and Frank LaFasto's three-year study of characteristics that explain how and why effective groups develop, they put "a clear and elevated goal" at the top of their list.

question

False

answer

In Carl Larson and Frank LaFasto's three-year study of characteristics of highly effective groups, "the ability to change group norms" was included in their list of eight key characteristics.

question

True

answer

Carl Larson and Frank LaFasto describe principled leadership as the ability of leaders to curb their own ego needs in favor of the group's goal.

question

d. norming

answer

In which of Tuckman's Group Development Stages do members resolve status conflicts and learn to work as a cohesive team? a. performing b. storming c. adjourning d. norming e. forming

question

b. forming

answer

In which of Tuckman's Group Development Stages are members socially cautious and overly polite? a. adjourning b. forming c. performing d. norming e. storming

question

c. forming

answer

You have just joined a newly formed group responsible for developing a recycling program for your community. At first, group members are somewhat uncomfortable working with strangers. Which of Tuckman's stages of group development is your group experiencing? a. norming b. storming c. forming d. performing e. reforming

question

a. forming, storming, norming, performing, adjourning

answer

Which is the correct order for Tuckman's 5 group development stages? a. forming, storming, norming, performing, adjourning b. forming, norming, performing, storming, adjourning c. norming, forming, storming, performing, adjourning d. norming, storming, performing, forming, adjourning e. storming, norming, forming, performing, adjourning

question

b. primary tension.

answer

Because most members of a new group want to create a good first impression, they tend to be overly polite with one another during their initial meetings. They don't interrupt one another and avoid expressingstrong opinions. These behaviors are characteristic of a. dialectic tension. b. primary tension. c. secondary tension. d. tertiary tension. e. assimilation tension.

question

a. forming

answer

Ernest Bormann's description of primary tension resembles Tuckman's _________ stage of group development. a. forming b. storming c. norming d. performing e. adjourning

question

b. primary tension

answer

Ernest Bormann's description of _________ resembles Tuckman's forming stage of group development. a. secondary tension b. primary tension c. the norming stage d. the performing stage e. the adjourning stage

question

c. encounter phrase

answer

In which of which of Carolyn Anderson's group socialization stages do members adjust to group expectations, assume needed roles, and balance their personal goals with the group's goals? a. antecedent phase b. anticipatory phase c. encounter phrase d. assimilation phase e. exit phase

question

d. assimilation phase

answer

In which of which of Carolyn Anderson's group socialization stages do members become fully integrated into the group's culture? a. antecedent phase b. anticipatory phase c. encounter phrase d. assimilation phase e. exit phase

question

c. the goals are simple and easy to achieve.

answer

According to Locke and Latham's Goal Theory, all of the following criteria are critical for developing effective group goals EXCEPT a. the goals are specific. b. the goals are accepted by members. c. the goals are simple and easy to achieve. d. the goals are set by members and the group. e. the goals allow for member growth.

question

b. Hidden agendas

answer

_________ occur when members' private goals conflict with the group's common goals and represent what people really want rather than what they say they want. a. The storming stage b. Hidden agendas c. Primary tension d. Tertiary tension e. Implicit norms

question

b. Hidden agendas occur when there is poor group leadership.

answer

All of the following statements are true about hidden agendas EXCEPT a. Hidden agendas exist in most groups. b. Hidden agendas occur when there is poor group leadership. c. Hidden agendas disrupt the flow of communication. d. Hidden agendas should be discussed and dealt with by the group. e. Hidden agendas do not cause problems in a group.

question

c. rarely discussed by members.

answer

Implicit norms are a. easy to recognize. b. quickly apparent to new members. c. rarely discussed by members. d. imposed by an outside authority. e. disruptive of the group process.

question

d. Everyone abides by the "be on time; be out on time" rule set on the first day of the group meetings.

answer

Which of the following examples depicts an explicit norm? a. Group members have learned to leave the seat nearest the door for their leader. b. Within a few days after work together in a newly formed committee, members begin using one another's first names. c. Ralph has begun bringing extra copies of the group's agenda to the meeting for members who have forgotten theirs. d. Everyone abides by the "be on time; be out on time" rule set on the first day of the group meetings. e. After getting the "evil eye" from several members, Ruthie stops checking her BlackBerry during meetings.

question

d. Members have learned that because meetings usually begin fifteen minutes later than scheduled, they can arrive a little late.

answer

Which of the following examples depicts an implicit norm? a. As specified in the group's bylaws, members use parliamentary procedure when the group debates a motion. b. Even though members know one another's names, everyone wears their companyissued nametags to meetings. c. Members take their turn—in alphabetical order—taking minutes at every meeting. d. Members have learned that because meetings usually begin fifteen minutes later than scheduled, they can arrive a little late. e. Members agree that no one should be allowed to consult their BlackBerries during a meeting without permission.

question

d. explicit norm

answer

Your group has discussed and decided that members will take turns recording and typing the minutes from each meeting. A(n) _______________ has been established.a. conforming norm b. implicit norm c. deviant norm d. explicit norm e. inclusion norm

question

b. implicit norm

answer

Whenever your department has a staff meeting, the supervisor always sits at the head of the table. Group members know they should not take the seat at the head of the table even though they have not been told to avoid that seat. A(n) _______________ is operating in the group. a. conforming norm b. implicit norm c. deviant norm d. explicit norm e. inclusion norm

question

d. procedural norm

answer

Which of the 4 categories of norms is operating in the following example? Your group makes decisions by majority rule. A(n) _______________ is operating in this circumstance. a. status norm b. interaction norm c. achievement norm d. procedural norm e. inclusion norm

question

a. status norm

answer

Which of the 4 categories of norms is operating in the following example? Most group members defer to or agree with Tasha and Bill when they make a recommendation. A(n) _______________ is operating in this circumstance. a. status norm b. interaction norm c. achievement norm d. procedural norm e. inclusion norm

question

b. pressure from an authority figure can outweigh individual judgment and morality.

answer

Stanley Milgram's classic experiment to find out whether people would obey commands to give "subjects" painful electric shocks demonstrated that a. people are ruthless when making decisions about the welfare of strangers. b. pressure from an authority figure can outweigh individual judgment and morality. c. people who know they're in experiments like to fool the researchers. d. inclusion and affection needs are strong in groups. e. group members are punished for violating norms.

question

c. the "guards" became abusive and the "prisoners" became passive and depressed.

answer

In Philip Zimbardo's famous study, students were assigned the role of guard or prisoner in a realistic-looking prison in a Stanford University basement. The experiment was halted before its scheduled completion because a. the students missed too many classes. b. the "prisoners" rebelled and locked out the "guards." c. the "guards" became abusive and the "prisoners" became passive and depressed. d. the experimenters told the "guards" to give the "prisoners" electric shocks. e. the "guards" enjoyed teasing and giving their "prisoner" buddies a hard time.

question

a. pressure to conform to authority rule.

answer

Stanley Milgrim (Yale University) and Philip Zimbardo (Stanford University) conducted famous experiments that demonstrated the a. pressure to conform to authority rule. b. desire of group members to get along with one another. c. important role of norms in group communication. d. rewards for compliance to norms. e. causes of unethical communication in groups.

question

b. can improve group performance.

answer

Nonconformity a. will always undermine group performance. b. can improve group performance. c. occurs only when stubborn members are present. d. occurs under poor leadership. e. occurs only in the storming stage.

question

...

answer

Which of the following strategies is recommended as an effective method for dealing with destructive nonconformity in groups? a. Accept the member's disruptive behavior. b. Confront the disruptive member and try to modify his or her behavior. c. Exclude the disruptive member by ignoring his or her comments during the discussion. d. all of the above

question

e. continued interaction using a different behavior

answer

Max was disturbed by the way in which group members interrupted one another during discussions. He could see that some of the quieter members were intimidated by this norm. Max decided that he would try to change the norm by continuing to talk right through an interruption in the hope that the members who usually interrupted would stop. What strategy was Max using to change group norms? a. the suggestions or actions of a high-status member b. the suggestions of highly confident members c. group discussion and decision making d. direct criticism of other members e. continued interaction using a different behavior

question

a. adherence to group norms

answer

Which of the following characteristics was NOT one of the 8 characteristics that emerged in the Carl Larson and Frank LaFasto study that asked "What are the secrets of successful teams?" a. adherence to group norms b. a clear, elevated goal c. competent team members d. a collaborative climate e. principled leadership

question

a. Technical problems and differences in members' technical expertise affect how members compete for high-status roles.

answer

How do virtual groups differ from face-to-face groups during the storming stage of group development? a. Technical problems and differences in members' technical expertise affect how members compete for high-status roles. b. Member diversity complicates the establishment of norms. c. Members must learn how to overcome technical roadblocks as they use different media to achieve a common goal. d. Members may continue to interact using email even after the group has completed its task. e. Some members will not respond well to technology.

question

True

answer

According to a study commissioned by the Association of American Colleges and Universities, "teamwork skills and the ability to collaborate with others in diverse group settings" was ranked first as an essential learning outcome in 2 of 4 major categories.

question

False

answer

Employers view proficiency in a field of study as more important than group communication skills.

question

False

answer

Your textbook defines group communication as the interaction of 5 to 7 people working to make a good decision.

question

True

answer

The basic components of group communication are members, interaction, independence, goals, and working.

question

True

answer

A group of 5 members has the potential for 90 different types of interaction.

question

True

answer

In groups with more than 15 members, coordination and control become difficult.

question

False

answer

According to your textbook, leadership is the single factor that separates successful groups from unsuccessful groups.

question

False

answer

As groups grow larger, member satisfaction increases.

question

True

answer

Generally, there are 2 sources of noise: external and internal.

question

True

answer

A soft speaking voice can create noise in a communication transaction.

question

False

answer

Feedback is always verbal rather than nonverbal

question

True

answer

When group members work together to achieve a common goal, the size of the group, the physical setting, and the group's role and status in an organization are components of the communication context.

question

True

answer

Your biases, distracting thoughts about other activities, fatigue, and hunger can cause noise in a communication transaction.

question

False

answer

Unlike the digestive system, a computer system, or even the solar system, groups do not function as a system because they involve interdependent members interacting with one another.

question

True

answer

Systems theory assumes that groups and their members are unpredictable.

question

False

answer

The term synergy comes from the Greek word synonymwhich means "similar meaning."

question

True

answer

Synergy refers to a situation in which "the whole is greater than the sum of its individual parts."

question

False

answer

PTAs, labor unions, veterans' groups, fire and police auxiliary groups, and neighborhood and community associationsare examples of self-help groups.

question

True

answer

On college campuses, intramural athletic teams as well as sororities and fraternities are examples of social groups.

question

True

answer

Work groups collaborate to achieve specific goals on behalf of a business or organization.

question

False

answer

"Ad hoc" committees remain active in order toaccomplish ongoing tasks on behalf of a larger group.

question

True

answer

In a panel discussion, several group members interact with one another on a common topic for the benefit of an audience.

question

False

answer

In a group symposium, group members interact with one another on a common topic for the benefit of an audience.

question

False

answer

Asynchronous group communication occurs simultaneously and in real time.

question

True

answer

When a task is complex and the answers are unclear, an effective group will perform better than individuals working alone.

question

False

answer

Generally, a smart person can generatemore innovative ideas and creative solutions than a group can.

question

True

answer

A Microsoft study found that nonproductivemeetings can waste 2 of every 5 workdays.

question

True

answer

Without understanding group communication theories, you will have difficulty understanding why a particular method works in one situation and fails in another.

question

False

answer

Resolving group dialects requires an either/orapproach rather than a both/and approach.

question

True

answer

Relational Dialectics Theory claims that relationships are characterized by ongoing tensions between the contradictory and complex elements of human experiences.

question

True

answer

In the best of groups, individual goals support the group's common goal.

question

False

answer

"Two's company; three's a crowd" and "Music makes the world go 'round" are examples of dialectic tensions.

question

True

answer

Groups without constructive conflict have difficulty analyzing the wisdom of their decisions.

question

True

answer

The structure ? spontaneity dialectic relies on both tested procedures to help a group achieve its goal as well as creative thinking.

question

True

answer

Heterogeneous groups include members who are different from one another.

question

False

answer

When a group functions as an open system, it guards its boundaries and discourages input from or interaction with the outside.

question

True

answer

The key to balancing both the complex and competing elements in a group is a commitment to working toward the group's goal.

question

False

answer

Empowered groups feel free to exert control over other groups in order to achieve their personal goals.

question

True

answer

The National Communication Association's Credo for Ethical Communication states that every group member should condemn communication that degrades individuals and that expresses intolerance or hatred.

question

True

answer

The National Communication Association's Credo for Ethical Communication contends that group members should accept the consequences of their communication and expect the same of others.

question

d. Jury members deliberating a court case.

answer

Which of the following situations best represents group communication as defined in the textbook? a. People talking in an elevator. b. People discussing the weather at an airport. c. Fans cheering at a baseball game. d. Jury members deliberating a court case. e. A congregation listening to a sermon.

question

e. 966

answer

A group with 7 members has the potential for _______ different types of interactions. a. 9 b. 90 c. 666 d. 900 e. 966

question

c. 5-7 people

answer

What is the ideal group size for a problem-solving discussion? a. 3-5 people b. 4-6 people c. 5-7 people d. 6-9 people e. 8-12 people

question

b. a clear goal.

answer

According to your textbook, the most important factor separating successful groups from unsuccessful ones is a. having a minimum of 5 and a maximum of 12 members in a group. b. a clear goal. c. strong leadership. d. member independence and interdependence. e. group morale.

question

e. all of the above.

answer

According to your textbook, a group's context refers to a. the type and size of the group. b. the group's physical and psychological setting. c. the group's purpose, history, and status. d. the characteristics of and relationships among group members. e. all of the above.

question

a. channels

answer

To which basic element of communication is Grace giving special attention when she prepares for an important group meeting by making sure her business suit is pressed, that her hair is well-groomed, that her perfume is pleasant but subtle, and that she takes a breath mint before entering the meeting room? a. channels b. external noise c. feedback d. verbal message e. internal noise

question

d. the response or reaction to a message.

answer

In a communication transaction, feedback represents a. a group's physical and psychological environment. b. anything that interferes with or inhibits effective communication. c. the media through which group members share messages. d. the response or reaction to a message. e. ideas, information, opinions, and/or feelings that generate meaning.

question

a. Members may take time off to "play" when work becomes too intense.

answer

Which of the following examples best illustrates the systems theory principle that "systems try to maintain balance in their environment"? a. Members may take time off to "play" when work becomes too intense. b. Members may unexpectedly come up with new ideas and techniques. c. Effective groups have clear goals. d. Groups suffer if members fail to cooperate. e. Groups rely on member input to achieve a common goal.

question

d. synergy.

answer

The cooperative interaction of several factors that results in a combined effect greater than the total of all individual parts is referred to as a. interaction. b. common goals. c. interdependence. d. synergy. e. working.

question

b. social group.

answer

A stamp collecting club is an example a a. self-help group. b. social group. c. learning group. d. service group. e. public group.

question

a. primary group.

answer

Your family is an example of a a. primary group. b. social group. c. public group. d. service group. e. none of the above

question

b. self-help group.

answer

A local Alcoholics Anonymous chapter is an example of a a. primary group. b. self-help group. c. learning group. d. service group. e. public group.

question

c. panel discussion.

answer

Guests who appear on talk shows and interact with other guests for the benefit of an audience are participating in a a. symposium. b. forum. c. panel discussion. d. governance group. e. service group.

question

a. symposium.

answer

A group of police officers presenting short, uninterrupted speeches on different aspects of community safety are participating in aa. symposium. b. forum. c. panel discussion. d. governance group. e. self-help group.

question

b. forum.

answer

A college appoints a moderator and holds an open discussion to provide students with the opportunity to ask questionsand express their concerns regarding a proposed increase in tuition. This settingfor group communication is an example of a a. symposium. b. forum. c. panel discussion. d. governance group. e. service group.

question

d. governance group.

answer

A college's Board of Trustees that makes public policy decisions may be classified as a a. symposium. b. forum. c. panel discussion. d. governance group. e. service group.

question

c. Groups require significant time, energy, and resources.

answer

Which of the following characteristics demonstrates one of the disadvantages of working in groups? a. Groups make better decisions when working on complex tasks. b. Working in groups enhances member learning. c. Groups require significant time, energy, and resources. d. Groups are often more creative than members working alone. e. Members usually enjoy working with others in groups.

question

a. relies on technology to communicate.

answer

A virtual group is one which a. relies on technology to communicate. b. exists only for a short period of time. c. lacks a leader. d. lacks a clear purpose. e. has the same dynamic as other groups.

question

a. theories.

answer

Statements that explain or predict how people communicate are a. theories. b. strategies. c. skills. d. resources. e. rules.

question

c. both/and

answer

When seeking to resolve group tensions, the dialectic approach recommends a __________________ approach. a. compromise b. either/or c. both/and d. approach/avoidance e. task/maintenance

question

d. "Waste not, want not" and "Music makes the world go 'round. "

answer

All of the following pairs of common folk proverbs illustrate the contradictory nature of dialectic tensions EXCEPT a. "Opposites attract" and "Birds of a feather flock together." b. "Two's company, three's a crowd" and "The more the merrier." c. "Look before you leap" and "He who hesitates is lost." d. "Waste not, want not" and "Music makes the world go 'round. " e. "To know him is to love him" and "Familiarity breeds contempt."

question

c. spontaneity.

answer

In group dialectic terms, effective groups balance structure and a. heterogeneity. b. disengagement. c. spontaneity. d. engagement. e. individual goals.

question

b. cohesion.

answer

In dialectic terms, effective groups balance conflict with a. conformity. b. cohesion. c. structure. d. closed systems. e. social dimensions.

question

e. social dimensions.

answer

In dialectic terms, effective groups balance task dimensions with a. conformity dimensions. b. cohesion dimensions. c. structure dimensions. d. closed dimensions. e. social dimensions.

question

c. balancing external support and recognition with internal group solidarity and rewards.

answer

The open system ?closed system group dialectic can be described as a. balancing a commitment to group norms and standards with a willingness to differ and change. b. balancing member similarities and differences. c. balancing external support and recognition with internal group solidarity and rewards. d. balancing member energy and labor with the group's need for rest and renewal. e. balancing members' personal goals with the group's goal.

question

b. balancing member similarities and differences.

answer

The homogeneous ?heterogeneous group dialectic can be described as a. balancing a commitment to group norms and standards with a willingness to differ and change. b. balancing member similarities and differences. c. balancing external support and recognition with internal group solidarity and rewards. d. balancing effective leadership with responsible followership. e. balancing members' personal goals with the group's common goal.

question

e. balancing member energy and labor with the group's need for rest and renewal.

answer

The engaged ?disengaged group dialectic can be described as a. balancing a commitment to group norms and standards with a willingness to differ and change. b. balancing a motivation to complete tasks with promoting member relationships. c. balancing external support and recognition with internal group solidarity and rewards. d. balancing effective leadership with responsible followership. e. balancing member energy and labor with the group's need for rest and renewal.

question

c. The group has the freedom to make decisions and implements its decisions.

answer

A both/and approach to resolving dialectic tensions in groups empowers members. Which of the following examples demonstrates the characteristics of autonomy in an empowered group? a. The group believes it has the ability to achieve its common goal. b. The group believes that its common goal is important and worthwhile. c. The group has the freedom to make decisions and implements its decisions. d. The group believes that its work produces significant benefits for other people and organizations. e. The group has high morale and understands the value of play as well as work.

question

a. "I believe."

answer

In Latin, the word "credo" means a. "I believe." b. "I mean." c. "I am." d. "I create." e. "I accuse."

question

a. We endorse freedom of speech only when the truth does not cause detrimental results or harm others.

answer

All of the following principles of ethical communication are included in the National Communication Association's Credo for Ethical Communication EXCEPT a. We endorse freedom of speech only when the truth does not cause detrimental results or harm others. b. We advocate truthfulness, accuracy, honesty, and reason as essential to the integrity of communication. c. We strive to understand and respect other communicators before evaluating and responding to their messages. d. We are committed to the courageous expression of personal conviction in pursuit of fairness and justice. e. We promote a communication climate of caring and mutual understanding.

question

a. We endorse freedom of speech only when the truth does not cause detrimental results or harm others.

answer

All of the following principles of ethical communication are included in the National Communication Association's Credo for Ethical Communication EXCEPT a. We endorse freedom of speech only when the truth does not cause detrimental results or harm others. b. We advocate truthfulness, accuracy, honesty, and reason as essential to the integrity of communication. c. We strive to understand and respect other communicators before evaluating and responding to their messages. d. We are committed to the courageous expression of personal conviction in pursuit of fairness and justice. e. We promote a communication climate of caring and mutual understanding.

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