(5.3) When organizations spread creative problem solving throughout the workforce, the result is:

fewer levels in the chain of command *> When the top management ceases to try to solve all the problems alone, fewer levels are needed w/in the organization* More test answers on https://studyhippo.com/soc100a-test-2-quizzes/

Probably the most well known and widely used technique for creative problem solving is: A. brainstorming. B. focus groups. C. forced relationships. D. scientific method.

A. brainstorming. More test answers on https://studyhippo.com/ent3003-exam-3/

In the ideation process of creative problem solving, non-rational thinking is discouraged.

False More test answers on https://studyhippo.com/hmd-307-test-2-53408/

3 31) John Kotter built on Lewin’s three-step model to create a more detailed approach for implementing change. Which of the following steps in the Kotter’s eight-step plan for implementing change represents the ”unfreezing” stage in the Lewin’s three-step model? A) Plan for, create, and reward short-term ”wins” that move the organization toward the new vision. B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. C) Create a new vision to direct the change and strategies for achieving the vision. D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. Answer:

C Explanation: C) The first four steps in the Kotter’s eight-step plan for implementing change represent the ”unfreezing” stage in the Lewin’s three-step model. One of these four steps is, create a new vision to direct the change and strategies for achieving the vision. Diff: 2 Page Ref: 239 Objective: Stress Quest. Category: Concept/Definitional More test answers on https://studyhippo.com/ch16-organizational-change-and-stress-management/

3 33) Which of the following steps in the Kotter’s eight-step plan for implementing change represents the ”refreezing” stage in the Lewin’s three-step model? A) Plan for, create, and reward short-term ”wins” that move the organization toward the new vision. B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. C) Create a new vision to direct the change and strategies for achieving the vision. D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. Answer:

E Explanation: E) Reinforcing the changes by demonstrating the relationship between new behaviors and organizational success is the last step in the Kotter’s eight-step plan for implementing change and it represents the ”refreezing” stage in the Lewin’s three-step model. Diff: 2 Page Ref: 239 Objective: Organizational Sources of Stress Quest. Category: Concept/Definitional More test answers on https://studyhippo.com/ch16-organizational-change-and-stress-management/

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