question

All paperwork is completed

answer

During the Recognize the Team step which of the following items are completed?

question

Sharing Lessons Learned

answer

During the prevent recurrence step which of the following items are completed?

question

To make sure the root cause was addressed and to ensure no other issues were caused by the corrective action

answer

Why is it important to Verify the Corrective Action?

question

Use of expired product

answer

All of the following are examples of problem symptoms except?

question

Detection and Occurrence

answer

What are the two areas of the Problem that the team wants to focus on during RCA?

question

A systematic search and quarantine of suspected nonconforming product throughout the supply/delivery chain.

answer

What does containment mean?

question

24 - 48 hours

answer

Typically how long is the containment phase of an 8D?

question

Who, What, When, Where, How, How Many

answer

What does 4W2H stand for?

question

Is based on facts and Positively describes the "pain"

answer

A good problem definition?

question

Supervisors Trainers Managers Employees

answer

What functions are typically on the 8D team?

question

Discipline

answer

What does the "D" in 8D stand for?

question

FALSE

answer

Recent research found that problem-solving requires intellect in the use of memory, higher levels of thinking, information evaluation, and decision-making, and the evaluation of results.

question

false

answer

In the ideation process of creative problem solving, non-rational thinking is discouraged.

question

walumbwa et al

answer

Which of the following scholars identified four components of authenticity, including self-awareness, balanced processing, relational transparency, and internalized moral perspective?

question

it fulfills a need in society for trustworthy leaders

answer

which of the following is a strength of authentic leadership

question

self-awareness

answer

which of the following is not one of the four positive psychological attributes of authentic leadership

question

be perceived as trustworthy and believable by followers

answer

the process of authentic leadership emphasizes the development of qualities that help leaders

question

the four components

answer

What is the basis of authentic leadership?

question

George's practical model

answer

Research of which approach to authentic leadership was conducted using interviews of successful leaders?

question

true

answer

The developmental perspective of authentic leadership emphasizes balanced processing and relational transparency

question

Compassion and relationships

answer

Based on Bill George's authentic leadership approach, which of the following are not related?

question

the practical approach lacks substantial research support

answer

a negative feature of authentic leadership is that

question

the practical model has not been validated

answer

which of the following is a criticism of authentic leadership?

question

Nelson Mandela

answer

according to the text, which person exemplifies authentic leadership with strong moral values and strong conscience?

question

a strength of authentic leadership

answer

stating that authentic leadership provides broad guidelines for those who wish to become authentic leaders is

question

Luthans and Avolio

answer

who used research from the fields of positive psychology and positive organizational behavior to identify psychological attributes that contribute to authentic leadership?

question

humility

answer

which of the following psychological attributes is not part of luthans and avolios model of authentic leadership

question

developmental

answer

defining authentic leadership as something that grows in people over a lifetime and can be triggered by major life events is to define it as

question

self-awareness

answer

i am continually reflecting on how my decisions as a leader impct others and assessing how my core values emotions and motives reflect our goals. which component of authentic leadership am i using

question

false

answer

according to george's authentic leadership model, strong relationships with followerws lead to compassion for those in need

question

true

answer

self discipline is a dimension of authentic leadership in george's model

question

false

answer

according to the interpersonal perspecrive, the central tasks of authentic leaders are to express strong values and consistently promote their vision for an organization

question

fundamental

answer

Which is not a way to view or characterize authentic leadership

question

grows out of the life story of the leader

answer

the intrapersonal definition of authentic leadership states that leadership

question

courage

answer

which of the followin gis not a compnoent of walumbwa and associates review of authentic leadership?

question

goals

answer

which is not a characteristic of authentic leadership?

question

3

answer

there is no single accepted definition of authentic leadership, but it can be conceptualized in how many ways?

question

true

answer

the life story of the leader is an important part of developing authenticity according to shamir and elam

question

intrapersonal, interpersonal, and developmental

answer

the three definitions of authentic leadership are

question

focuses on whether leadership is genuine

answer

Authentic Leadership

question

Leadership based on leader's self-knowledge, self-regulation, and self-concept

answer

Intrapersonal Definition

question

Leadership is relational and created by leaders and followers together It is a reciprocal process because leaders affect followers and followers affect leaders

answer

Interpersonal Definition

question

Leadership can be nurtured and developed over a lifetime, Can be triggered by major life events, Leader behavior is grounded in positive psychological attributes/capacities and strong ethics

answer

Developmental Definition

question

Self-awareness Internalized moral perspective Balanced processing Relational transparency

answer

Four authentic leadership components

question

Understand their purpose Strong values Trusting relationships Self-discipline Act from the heart (mission)

answer

Five characteristics of authentic leaders

question

Reflecting on one's core values, identity, emotions, motives Being aware of and trusting one's own feelings

answer

Self-awareness

question

Self-regulatory process using internal moral standards to guide behavior

answer

Internalized moral perspective

question

Ability to analyze information objectively and explore other people's opinions before making a decision

answer

Balanced processing

question

Being open and honest in presenting one's true self to others

answer

Relational transparency

question

confidence, hope, optimism, resilience

answer

Positive psychological capacities

question

false

answer

Work experience is more important than analytical thinking when problem solving.

question

the academic curriculum is not rigorous enough. Students are only motivated to get a grade and not to actually learn. Students do not get the opportunity to practice the skills they learn.

answer

Students at a large state university are not graduating with the skills that employers need. What is the problem? (you may choose more than one.)

question

Lack of skill development

answer

In their capstone courses, students are required to demonstrate skill proficiency before graduation, but in a recent survey, 43% of employers say students lack the skills needed to perform satisfactory at the manager level. In this example the problem could be defined as:

question

false

answer

Most managers consider both quanitiative and qualitative data when processing information related to problem solving.

question

true

answer

When completing the Decision Matrix, it is important to score all options for an attribute before moving to the next attribute.

question

establish, define, take short term action, determine. develop, implement, prevent, recognize

answer

The steps in 8D

question

Actions taken to isolate the problem from any internal/external customer. Usually expected to be completed within a 24hr - 48 hour period.

answer

Containment

question

The action taken to eliminate the cause of the nonconformity.

answer

Corrective Action

question

When a process is designed to prevent an error from occurring.

answer

Error proofing

question

The action that is taken to eliminate conditions that could produce a nonconformity

answer

Preventive Action

question

The root cause should explain 100% of the unwanted problem/defect and that there are no additional reasons that the problem exists.

answer

Root Cause

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