Conflict Management Flashcards, test questions and answers

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What is Conflict Management?

Conflict management is defined as the process of recognizing and dealing with disputes in a constructive way. It is a critical skill to have, especially when working in any type of organizational setting. Conflict management can help to prevent and resolve conflicts, improve communication between parties, and foster an environment of collaboration and cooperation.When it comes to managing conflict, there are many strategies that can be used. The most important thing is to remain calm and respectful. Listening actively to all parties involved is also key; this helps ensure that everyone’s perspectives are heard before attempting to find a resolution or compromise. It’s also important to identify the root cause of the conflict before moving forward with any kind of action plan. In some cases, it may be necessary for a mediator or third party to assist with resolving the conflict in order to ensure both sides get their points across and reach an agreement that satisfies everyone involved. Other times, it may be beneficial for both sides simply come together on their own and use problem-solving techniques such as brainstorming or negotiation tactics in order to reach a mutual understanding regarding the issue at hand. No matter which approach is taken when managing conflict, it’s important for all parties involved not only understand each other but also respect one another during the process and throughout its duration until resolution has been achieved. Additionally, by creating an open dialogue between those affected by the problem, people can learn from each other’s experiences while gaining insight into different ways of thinking something which can further aid in fostering better relationships among those involved in future conflicts down the line as well as provide lessons for future generations about how best handle similar situations should they arise again someday down the road.