Think about how daily life, from reading to playing games to communicating with others, has changed over the past hundred years because of technology. Using specific details and examples, explain how these advancements in technology have changed daily life.

Advances in technology have changed daily life because people are able to connect and see people on the other side of the world. More test answers on https://studyhippo.com/8th-grade-writing-sol-prompts/

What percentage of time every day do managers spend communicating with others?

80 More test answers on https://studyhippo.com/management-final-cengage/

We gain our identities by communicating with others

George Herbert mead’s statement that humans are talked into humanity means More test answers on https://studyhippo.com/midterm-human-communications/

According to your text, consciousness is necessary for each of the following except? Complex actions;higher-level thinking;automatic processing;communicating with others

automatic processing More test answers on https://studyhippo.com/psych-7a-consciousness-chapter/

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Communicating With Others Flashcards, test questions and answers

Q: The practical aspects of communicating with others, or the social “niceties” of language

Pragmatics are defined as ____. More test answers on https://studyhippo.com/chapter-7-cognition-2/

Q: A medical assistant uses _____ to make decisions responsibly, is tactfyl in communicating with others, and is fair and familiar with policies and regulations.

discretion More test answers on https://studyhippo.com/medical-assistant-profession-quiz/

Discover flashcards, test exam answers, and assignments to help you learn more about Communicating With Others and other subjects. Don’t miss the chance to use them for more effective college education. Use our database of questions and answers on Communicating With Others and get quick solutions for your test.

We've found 13 Communicating With Others tests

Communicating With Others Effective Communication Skills Linguistics Specific Purpose Statement

Communications Test 1 – Flashcards 99 terms

Jay Barber

99 terms

Preview

Communications Test 1 – Flashcards

question

Which statement accurately describes the relationship between listening and education?

answer

Proportionately, listening is the most used language skill.

question

Thinking of communication as a "cure-all" is a myth because...

answer

sometimes communication can create more problems than it solves.

question

The classical rhetorician who noted that communication needed to be presented by "a good man speaking well" was...

answer

Quintillian.

question

Becky decides to translate her feelings of anger into words and communicate them to Brent. In doing so, Becky enacts the process of...

answer

encoding.

question

Types of daycare facilities in the workplace, types of tsunamis, and types of flu vaccines are all ideas that could be addressed using which organizational (pattern)?

answer

topical pattern

question

An introduction to a speech includes

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motivating your audience to listen

question

According to the text, our "social self-concept" is derived from

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interpersonal relationships.

question

To persuade my audience to purchase Honda Accords," is an example of

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a general purpose

question

According to the International Listening Association, the process of receiving, constructing meaning from, and responding to verbal and nonverbal messages is called

answer

listening.

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GTM Corporation required all managers to attend a workshop on communication skills in the workplace. In this situation, the audience would be considered

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captive

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A culture with an individualistic orientation would tend to stress

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achievement.

question

Your boss walks by you in the hall, gives you a report, and says, "I need you to have a summary of that report done ASAP." You take the report home over night, summarize it, and give it to your boss the next morning. Your boss takes the summary and complains to you, "I'm disappointed that you did not get it to me by when I told you to." This example illustrates the myth that

answer

meaning is in the words we use

question

In his assertion that "Nothing is clear in and of itself but in some context for some person," Robert Scott meant that

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in the process of communicating with others, one person's perceptions are not more accurate than that of the other.

question

The principles of effective composition and speech delivery were first studied by

answer

the rhetoricians of ancient Greece and Rome.

question

When your teacher listens to your speeches, he or she is primarily listening for the purpose of

answer

evaluation.

question

If you adapt your speech to the occupational and educational level of your audience, you are employing what kind of audience analysis?

answer

demographic

question

Brent has convinced himself that he is poor at math. When he registers for his required math class, he is convinced that he will earn a poor grade. As a result, he rarely studies, and receives a "D" in the class. This example most clearly demonstrates

answer

self-fulfilling prophecy.

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"You should keep the four items I have discussed in mind in order to accept the following conclusion..." This is an example of

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a transition.

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The most effective order for a presentation depends on

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the topic, the purpose, and the audience

question

If you introduce yourself as a mother, part-time student, or cashier at a local grocery store, you are giving some indication of your

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self-image.

question

According to your textbook, males and females, in terms of gender, are relatively similar. As a result, male and female psychological differences are mainly

answer

the result of cultural influences.

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The best pattern of organization for a speech explaining how to make a wedding cake would likely be

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time-sequence.

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The education of the audience is a part of the

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demographic analysis.

question

Listening and hearing are different because

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listening is active, while hearing is passive.

question

Which of the following statements about ethnocentrism is most accurate?

answer

Ethnocentrism involves assuming that our view of our own culture is superior to any other culture's view.

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Our interpretations of different stimuli are based on

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past experiences and the opinions of others.

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When you actively make judgments about whether or not the message you are hearing is worthwhile you are

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engaging in critical listening.

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An effective specific purpose identifies

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the general purpose of the speech, the audience, and the exact topic to be covered.

question

Cognitively complex individuals

answer

use "person-centered" messages.

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The grouping of stimuli that resemble one another in size, color, shape, or other characteristics is called

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similarity

question

Which of the following would be most effective at helping you improve your communication competence?

answer

Avoid the tendency to assume too much about what we perceive

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One barrier to listening is perceiving the topic or speaker to be boring, uninteresting, or unimportant. What should we do to overcome this barrier?

answer

Consider how the information might be used

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Our self-concept is determined by

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our experiences and communication with others.

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When presenting the main points, you should be specific, use vivid language, and

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show relevance.

question

According to the National Communication Association, competent listeners demonstrate the ability to

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understand of the process of listening.

question

Suggestions for improving your self-concept include which of the following statements?

answer

commit to improve or change

question

The type of outline that provides a detailed skeleton of the speech including main points written as complete sentences is called the

answer

full-sentence outline.

question

You have grown up playing videogames. In fact, you often joke with your friends that Nintendo did more to raise you than your parents. Because of this "expertise," you decide to give a speech on the history of Nintendo to your class for your persuasive speech. Which of the following criteria for the appropriateness of a topic is not met with your proposed speech?

answer

Will the topic meet the objectives of the assignment?

question

For speaking events that occur outside of the classroom, the general purpose is usually determined by

answer

the occasion

question

Judi Brownell suggests five techniques for memorization, a vital skill for competent listening. These strategies include

answer

association, categorization, mediation, imagery, and mnemonics

question

answer

self-fulfilling prophecy.

question

The goal of an informative speech is to

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share information clearly and accurately

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I perceive that Billy likes Christy because I always see Billy making an effort to sit next to Christy in class. The organizational function of perception governing my conclusion is

answer

proximity

question

You are having a terrible day. You woke up late, your car did not start, once you got to school you couldn't find a parking place in time, and on the way to class you realized that you forgot the assignment on your table. You walk in the door and your teacher comments that "it is nice of you to join us." You perceive that your teacher is verbally attacking you, even though similar comments (made in jest) on other days did not seem as bad. This illustrates that ________ influences the way we interpret stimuli.

answer

psychological state

question

According to Brownell's HURIER model of effective listening, the accurate reception of sounds involves

answer

focusing attention on the speaker

question

Although communication can be considered both transactional and interactional, the prime function of the communication source/sender is to

answer

initiate the message.

question

Audience analysis includes

answer

a demographic analysis

question

During an informative speech an internal summary would go at the end of

answer

a main point

question

Which of the following most accurately reflects the percentage of individuals who experience some form of communication apprehension?

answer

95 percent

question

"Communication is a personal event" describes what type of communication?

answer

intrapersonal

question

Cassandra has watched the show Grey's Anatomy for years. When she began to date Caleb she wanted their relationship to be just like Derek and Meredith's from Grey's Anatomy. Cassandra's viewpoint illustrates the fact that differences in perception can be affected by

answer

media.

question

After receiving an email from her boyfriend stating that their relationship was over, Erin began translating the message into her own thoughts. This process is known as...

answer

decoding

question

Regarding your understanding of "facework", which of the following tactics would be the most useful?

answer

flattery

question

Which of the following is NOT a guideline for constructing a speech conclusion?

answer

Let the audience tie everything together.

question

Feedback is an essential component of the communication process because

answer

it serves as a corrective device.

question

Which of the following is a correct specific purpose statement for an informative speech on typewriters?

answer

to inform my audience of the four steps in the evolution of the standard typewriter keyboard

question

Your textbook discusses the relationship between communication and ethics. One principle discussed is that unethical communication

answer

may, in fact, constitute effective communication.

question

The conclusion of a speech should

answer

reinforce what you want your audience to remember

question

According to the text, what is at the heart of all communication?

answer

perception

question

Which sequence describes the best way to approach outlining a speech?

answer

Begin with a preliminary outline, then create a full-content outline, followed by a presentational outline.

question

Effective communication skills

answer

are learned over time through instruction and practice.

question

When you listen to rock music because you enjoy it, you are doing which of the following functions of listening?

answer

appreciation or enjoyment

question

To avoid some of the pitfalls or barriers to listening you should

answer

concentrate on the main ideas rather than the details.

question

The number of main points in your speech will depend on

answer

the complexity of the supporting materials required for each point.

question

Suggestions for improving your self-concept include which of the following statements?

answer

commit to improve or change

question

Included among the guidelines for topic selection is selecting a topic

answer

that is familiar and interesting to you.

question

To listen empathically means to

answer

understand what the other person is feeling.

question

Self-enhancement (efforts to boost your own image) and other-enhancement (efforts to boost a target person's image) are forms of

answer

impression management.

question

Effective specific purpose statements identify the topic to be covered, the audience, and

answer

whether or not the speech is informative, persuasive, or entertaining.

question

Instead of external factors influencing behavior you attribute the actions of others to being "that kind of person." This attribution reflects a(n)

answer

attribution error.

question

An important principle related to the basic elements of communication is that you

answer

are simultaneously a source and a receiver.

question

Becky decides to translate her feelings of anger into words and communicate them to Brent. In doing so, Becky enacts the process of

answer

encoding.

question

According to the text, interpersonal communication must involve

answer

dyadic communication.

question

During his telephone interview with IBM, Aaron answers a series of questions from Angela, a supervisor in the marketing department. What type of communication best describes their conversation?

answer

mediated communication

question

Judi Brownell suggests five techniques for memorization, a vital skill for competent listening. These strategies include

answer

association, categorization, mediation, imagery, and mnemonics

question

To improve your communication competency, the book suggests that you

answer

recognize that each person's frame of reference is unique.

question

Which of the following would be most effective at helping you improve your communication competence?

answer

Avoid the tendency to assume too much about what we perceive

question

Our interpretations of different stimuli are based on

answer

past experiences and the opinions of others

question

Letting the audience know what you will cover in the speech is referred to as

answer

forecasting.

question

What is most clearly wrong with the following specific purpose: "Buying a pet"?

answer

It is not precise and does not state clearly what is to be discussed.

question

Common methods of audience research include which of the following methods?

answer

survey interviews

question

Which of the following is an example of a value?

answer

Individuals should be more healthy.

question

"You should keep the four items I have discussed in mind in order to accept the following conclusion..." This is an example of

answer

a transition.

question

Beth continues to tell herself "I'm going to pass this exam . . . I'm going to pass this exam" as she prepares for her final exam in mathematics. Her expectations that eventually led to her passing her mathematics exam illustrate a(n)

answer

self-fulfilling prophecy.

question

Thinking of communication as a "cure-all" is a myth because

answer

sometimes communication can create more problems than it solves.

question

Josh and Mark take turns exchanging information about their plans for the day during their morning chat over coffee. Their conversation best demonstrates that communication is

answer

interactive

question

The most important factor that contributes to an effective speech presentation is.

answer

selecting an appropriate topic.

question

In his assertion that "Nothing is clear in and of itself but in some context for some person," Robert Scott meant that

answer

in the process of communicating with others, one person's perceptions are not more accurate than that of the other.

question

"Let me first illustrate" and "As you look at my chart" are examples of

answer

signposts.

question

According to the text, stereotyping

answer

oversimplifies and exaggerates human traits and qualities.

question

"The whole is greater than the sum of its parts" is a quotation that best illustrates the principle that communication is

answer

systemic.

question

Recent communication research on gender illustrates that in groups containing both females and males

answer

males take more turns at speaking.

question

"I don't know why I bother taking a communication class! I simply do not have the knack for communicating very well, and will never improve!" This statement best illustrates which of the following misconceptions about communication?

answer

natural ability to communicate

question

One barrier to listening is perceiving the topic or speaker to be boring, uninteresting, or unimportant. What should we do to overcome this barrier?

answer

Consider how the information might be used.

question

Which of the following statements most accurately summarizes the relationship among self-image, self-esteem, and self-concept?

answer

Self-concept consists of our self-image and self-esteem.

question

Of the following speech topics, which is most appropriate for a seven minute informative speech?

answer

pop culture fads

question

When you are having a bad day and call to tell your best friend about it, you are probably expecting your friend to use which function of listening?

answer

empathic

question

When using presentational note cards you should always remember to

answer

use abbreviations as much as possible.

question

When your teacher listens to your speeches, he or she is primarily listening for the purpose of

answer

evaluation.

STUDY

Business Communications Business Management Communicating With Others Logic

Chapter 5 Creating Effective Business Messages – Flashcards 65 terms

Ben Powell

65 terms

Preview

Chapter 5 Creating Effective Business Messages – Flashcards

question

Writing effective business messages involves:

answer

examining, developing, and refining business ideas in a way that provides business value to your audience.

question

Process of developing business messages is fairly straightforward and involves 3 things:

answer

plan, draft, and review These stages are not necessarily linear and often overlap one another.

question

Planning

answer

"Get the content right" Understand the needs of the audience. Generate the best of ideas to address a business issue. Identify the primary message and key points.

question

Drafting

answer

"Get the delivery right" Set a positive and other-oriented tone. Make the message easy to read. Make the message easy to navigate.

question

Reviewing

answer

"Double-check everything" Ensure the communication is fair. Consider whether your message is effective. Remove any distractions.

question

Poor writers spend too much time ____

answer

Drafting (and don't review)

question

Average writers spend too much time

answer

Drafting (and review a little)

question

Excellent writers spend their time

answer

mostly on planning, and equal parts drafting and reviewing

question

When crafting business messages maintain a ____-____ approach.

answer

listener-centered

question

In listener-centered approach seek as much input as reasonably possible from:

answer

colleagues, clients, and customers. Ask them their opinions, preferences, and areas of expertise. (to find out what they really want and expect)

question

The most important stage of creating effective business messages is

answer

planning

question

AIM planning process

answer

Audience analysis Idea development Message structuring

question

Audience analysis

answer

finding the audience's needs, priorities, and values.

question

Effective business communicators regularly take the following actions to tailor their messages to others:

answer

identify reader benefits and constraints, consider reader values and priorities, estimate personal credibility, anticipate reactions, and consider secondary audiences.

question

Identifying reader benefits and constraints is the most important

answer

planning step

question

Values

answer

refer to enduring beliefs and ideals that individuals hold.

question

Priorities

answer

involve ranking or assigning importance to things, such as projects, goals, and tasks. (tend to shift more often than values).

question

Changing your reputation will likely take

answer

6 months. To break out of a reputation as an inexperienced newcomer.

question

Anticipating reactions

answer

envision how others will respond to your message. How will the readers think, feel, and act as they read it.

question

Keeping secondary audiences in mind

answer

You should anticipate that individuals other than your primary recipient will view your messages.

question

Idea development

answer

developing sound ideas that meet those needs

question

Developing great business ideas involves

answer

sorting out the business issues and objectives, collecting as many relevant facts as possible, and making sound judgements about what the facts mean and imply.

question

Excellent business thinkers possess a number of characteristics (5 characteristics).

answer

1) They clearly and precisely identify and articulate key questions and problems. 2) They gather information from a variety of sources. 3) They make well-reasoned conclusions and solutions. 4) They remain open to alternatives to approaching and reasoning about the business problem - that is they are mentally flexible. They can hold opposing views, avoid either/or thinking, avoid one-way linear thinking, and are open to nonconventional solutions. 5) They are skilled at communicating with others to figure out and solve complex problems.

question

Methods of idea development

answer

write notes, draw diagrams, brainstorm with colleagues, write ideas in outline form, and examine the ideas in their minds.

question

Identifying the business problem(s)

answer

to remain competitive and profitable, businesses need to constantly identify and overcome problems. First step in problem solving is identifying business problems, which involves understanding an organization's business objectives and related challenges. (Involves asking many questions from a lot of angles)

question

Analyzing the business problem(s) involves:

answer

uncovering relevant facts, making conclusions, and taking positions.

question

Facts

answer

are statements that can be relied on with a fair amount of certainty (most things are not absolutely certain in the business world) and can be observed objectively.

question

Conclusions

answer

are statements that are reasoned or deduced based on facts.

question

Positions

answer

are stances that you take based on a set of conclusions.

question

Clarifying Objectives

answer

As you develop the ideas for your message, also clearly identify your goals. "Now that I understand the problem, what exactly do I want to accomplish?"

question

Message structuring

answer

structuring your message

question

Message structuring includes:

answer

identifying and framing the primary message and setting up the logic with supporting points and a call to action.

question

Framing the primary message. What are the 2 questions you should ask?

answer

1) What is the primary message? 2) What simple, vivid statement (15 words or fewer) captures the essence of your message?

question

Setting up the logic of your message. What are the 3 questions you should ask?

answer

1) What are your supporting points? 2) What do you want to explicitly ask your readers to do (call to action)? 3) How will you order the logic of your message?

question

Framing the primary message involves:

answer

showcasing a message from an overarching theme. It focuses a reader or listener on a certain key idea or argument and highlights the premises and support for this key idea or argument.

question

Your job in framing the primary message is

answer

to help your reader see the issue from a strategic perspective.

question

Regarding your frame, ask questions such as the following:

answer

Will readers remember my primary message two hours from now? What about in two days or two weeks? Will this frame make readers more likely to support my call to action?

question

Setting up the message framework: Direct or deductive approach

answer

They begin by stating the primary message, which is typically a position or recommendation. Then they lay out the supporting reasons

question

Most business messages conclude with

answer

a call to action, in many cases it is a more detailed and elaborate version of the initial position or recommendation.

question

A reader could get the gist of your message - the primary message, rationale, and call to action - simply by

answer

reading the opening paragraph, the first sentence of each supporting paragraph, and the final paragraph.

question

For messages delivering bad news you may adopt a more ____ or ____ approach

answer

indirect or inductive

question

The indirect or inductive approach will provide

answer

supporting reasons first followed by the primary message.

question

Choose your language and reasoning carefully, avoid

answer

faulty cause/effect claims

question

Setting the tone of the message. Tone:

answer

is the overall evaluation the reader perceives the writer to have toward the reader and the message content. Readers will judge your message based on how positive and concerned they think you are.

question

A positive attitude in the work place improves

answer

work performance, allows more creativity, provides more motivation to excel, facilitates more helpfulness between co-workers, and gains more influence on clients and customers.

question

Display a Can-Do, confident attitude

answer

focus on actions you can accomplish, and demonstrate a realistic optimism. Be careful not to exaggerate or set unrealistic expectations

question

Focus on positive rather than negative traits of products and services

answer

emphasize what products and services are rather than what they are not.

question

Use an inviting tone that implies your interest in your readers' opinions, feeling, needs, and wants. Avoid

answer

any sense of self-centeredness.

question

Give credit where ....

answer

Credit is due

question

Meta messages

answer

are the overall but often underlying messages people take away form a communication or group of communications. They are encoded and decoded as a combination of content, tone, and other signals.

question

Mixed signals occur when

answer

the content of messages conflicts with the tone, nonverbal communication, or other signals. Not only is it confusing, but can frequently result in negative meta messages.

question

The following steps are used in creating solid business ideas:

answer

Making sense out of often complex and confusing pieces of information. Determining the business issues and objectives. Gathering relevant information and facts.

question

Which of the following are characteristics held by outstanding business thinkers?

answer

They have the ability to state important questions. They can solve complex problems.

question

Setting up the logic of the message consists of

answer

identifying the call to action, and identifying supporting points in the message

question

The primary business message should be which of the following?

answer

memorable and short

question

When writing a business message with an indirect approach, which of the following are presented first?

answer

Supporting reasons

question

Templates are used to create a business message for which of the following reasons?

answer

to organize its appearance, and to define its structure

question

Which of the following are helpful ways of organizing the logic of a business message?

answer

sketching out the logic and diagramming the logic

question

In business messages, a can-do attitude has which of the following qualities?

answer

enthusiasm, optimism, and confidence

question

In a business message, ____ words emphasize positive, harmonious relationships and positions.

answer

Constructive

question

Which of the following accurately describe a meta message of a business communication?

answer

It is the overall message conveyed by the communication, and it is conveyed as a combination of content and tone.

question

Which of the following are a part of developing the structure of a business message?

answer

arranging the logic of the primary message, and finding and framing the primary message.

question

Using a method of organization to form the logic of a business message typically leads to which two of the following?

answer

Thinking about the issues becomes tighter, and issues can be written about more effectively.

question

Understanding the constraints of the audience of a business message means that the message should be crafted to

answer

Fit the resources available to the audience. Provide value to the audience.

question

When wanting to change your reputation as a newcomer you should consider the following options:

answer

1) Set up a time to talk with your boss. Explain your growth in various areas and ask for his/her ideas about improving your professional reputation. 2) Ask your boss if you can take on any higher-responsibility projects. 3) Make sure you fit in with the corporate culture in terms of professional dress and communication style. 4) Attend a lot of meetings to get to know as many colleagues as possible. Participate appropriately. 5) Create a professional blog about a niche area.

STUDY

Business Communications Business Management Communicating With Others

Chapter 5: Writing Business Messages – Flashcards 17 terms

Maisie Clarke

17 terms

Preview

Chapter 5: Writing Business Messages – Flashcards

question

Three goals of effective message creation.

answer

Planning, writing, and reviewing

question

What is the AIM planning process?

answer

Audience, Ideas, and Message

question

What are the components of an audience analysis?

answer

identify reader benefits and constraints, consider reader values and priorities, estimate your credibility, anticipate reactions, and consider secondary audiences.

question

Values

answer

refer to enduring beliefs and ideals that individuals hold

question

Priorities

answer

involve ranking or assigning importance to things, such as projects, goals, and tasks.

question

What are the components of Idea Development?

answer

identify the business problems, analyze the business problems, and clarify objectives

question

Facts

answer

are statements that can be relied on with a fair amount of certainty (most things are not absolutely certain)

question

Conclusions

answer

statements that are reasoned or deduced based on facts

question

Positions

answer

stances that you take based on a set of conclusion

question

What are the components of Message Structuring?

answer

frame the primary message and set up the structure and logic of the message

question

Direct/Deductive Approach

answer

begins by stating the primary message, which is typically a position or recommendation

question

Indirect/Inductive Approach

answer

provide supporting reasons first followed by the primary message.

question

Tone

answer

the overall evaluation the reader perceives the writer to have toward the reader and the message content

question

What are some principles for setting the right tone?

answer

demonstrate positivity and show concern for others

question

Meta Message

answer

the overall but often underlying messages people take away from a communication or group of communications. Encoded and decoded as a combination of content, tone, and other signals

question

When testing logic, what should be avoided?

answer

unsupported generalizations, faulty cause/effect claims, weak analogies, either/or logic, slanting of facts, and exaggeration

question

How do you set the right tone in business messages?

answer

display a can-do attitude, confident attitude, focus on positive rather than negative traits, use diplomatic, constructive terms, avoid relying too heavily on I-voice, respect the time and autonomy of your readers, and give credit to others

STUDY

Communicating With Others Meet The Client Nursing Relationship With The Client Relieve The Pain Therapeutic Communication Techniques

Relationship development and therapeutic comunication – Flashcards 64 terms

Richard Lattimore

64 terms

Preview

Relationship development and therapeutic comunication – Flashcards

question

The nurse tells the client the truth. What is this characteristic of the nurse called? 1. Respect 2. Empathy 3. Sympathy 4. Genuineness

answer

4 Genuineness is the ability of the nurse to interact with the client by being honest and real. Therefore, if the nurse is telling the truth to the client, it represents genuineness.

question

The nurse is in the first phase of relationship development with a client who is an alcoholic. What should be the goal of the nurse during this phase? 1. Establishing trust 2. Promoting client change 3. Exploring self-perceptions 4. Ensuring therapeutic closure

answer

3 The first phase is the preinteraction phase, where the nurse prepares for the first encounter with the client. Everyone brings attitudes and feelings from their own experiences to the clinical setting. Therefore, it is necessary to be aware of self-perceptions so as to not let them affect providing care to clients.

question

Which actions of the nurse convey an attitude of respect towards the client? Select all that apply. 1. Being honest while interacting with the client 2. Calling the client by name 3. Spending time with the client 4. Understanding the situation from the client's point of view 5. Promoting an atmosphere of privacy during therapeutic interaction

answer

1, 2, 3, 5 Option 1: Being honest while interacting with the client even when the truth may be difficult to discuss conveys respect. Option 2: Calling the client by name conveys respect towards the client. Option 3: Spending time with the client conveys respect towards the client. Option 4: Understanding the situation from the client's point of view conveys empathy. Option 5: Promoting an atmosphere of privacy during therapeutic interactions with the client conveys respect towards the client.

question

A client is crying to the nurse because someone made a joke about her being overweight. Which of the nurse's responses is an example of empathy? 1. "I can identify with what you are feeling. I am overweight too." 2. "I get so angry when people are insensitive like that." 3. "You feel angry and embarrassed. It is alright to cry." 4. "It's typical of skinny people to be so rude."

answer

3 Because the nurse identifies the client's feelings and makes it safe for the client to express those feelings, this is an example of empathy.

question

In a therapeutic relationship empathy is extremely important. Which does the nurse know describes empathy? 1. Sharing the feelings of another person 2. Accurately perceiving and understanding another person's feelings 3. Identifying with what another is feeling 4. Experiencing a need to alleviate another's distress.

answer

2 Empathy involves understanding what another person is feeling while staying emotionally separate.

question

Which gesture exemplifies the "O" in the acronym SOLER for nonverbal behaviors involved in active listening? 1. Sitting in front of the client 2. Lean in toward the client 3. Establish eye contact 4. Client sitting in a chair with arms and legs uncrossed

answer

4 Posture is considered "open" when arms and legs remain uncrossed; observing this is the "O" in SOLER.

question

A client in group therapy is uncomfortable speaking in front of other members but communicates openly in a one-to-one session with the nurse. Which element is contributing to the client's anxiety? 1. Religion 2. Values 3. Environment 4. Culture

answer

3 Some individuals who feel uncomfortable and refuse to speak during a group therapy session may be open and willing to discuss problems privately on a one-to-one basis with the nurse because the environment feels safer.

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The nurse knows which is an important characteristic of the therapeutic relationships? 1. Self-directed 2. Goal-oriented 3. One-sided 4. Collaborative

answer

4 Ideally, the nurse and client 'decide together' what the goal of the therapeutic relationship will be.

question

Which therapeutic communication technique is often used with clients experiencing delusional thinking? 1. Voicing doubt 2. Exploring 3. Verbalizing the implied 4. Belittling feelings expressed

answer

1 Voicing doubt allows the client to express uncertainty of the reality about the client's perception. This technique is often used with clients experiencing delusion thinking.

question

The client becomes angered when a nurse comes in wearing a hat that reminds the client of the his abusive mother used to wear. Which term describes this emotion? 1. Transference 2. Countertransference 3. Overcoming resistance 4. Reality perception

answer

1 Transference occurs when the client unconsciously displaces (or "transfers") feelings formed toward a person from his or her past onto another.

question

When the client begins speaking in a session, the nurse says, "Let's not discuss that today." This is an example of which type of nontherapeutic communication technique? 1. Disapproving 2. Rejecting 3. Defending 4. Probing

answer

2 Refusing to consider or showing contempt for a client's ideas or behavior may cause the client to discontinue interaction with the nurse for fear of further rejection.

question

The nurse is disciplined for having dinner after hours with a client. Which type of boundary was breached? 1. Material boundaries 2. Professional boundaries 3. Personal boundaries 4. Social boundaries

answer

2 Professional boundaries limit and outline expectations for appropriate professional relationships with clients.

question

Which is a task completed in the preinteraction phase of the client relationship? Gathering assessment information to build a strong client database 2. Promoting the client's insight and perception of reality 3. Using the problem-solving model 4. Examining one's own feelings, fears, and anxieties about working with a particular client

answer

4 Examining one's own feelings, fears, and anxieties about working with a particular client happens in the preinteraction phase.

question

While caring for a client with anger, the nurse formulates a plan of action with the client. What would be the rationale behind this nursing intervention? 1. To nurture the client in the dependent role 2. To find clues to the underlying true feelings of the client 3. To encourage a like response from the client 4. To prevent anxiety or anger from escalating to an unmanageable level

answer

4 Formulating a plan of action with the client helps prevent anxiety or anger from escalating to an unmanageable level.

question

The nurse is caring for a client with chronic low self-esteem. Which statement made by the nurse indicates an accepting attitude? 1. "I want to listen to what you have to say." 2. "Explain to me what you are feeling now." 3. "We can sit in the dayroom and eat dinner together." 4. "I understand what you're saying."

answer

4 This statement indicates an accepting attitude of reception to and regard for the client.

question

A client with depression says, "I feel like I am alone out in the ocean." What would the nurse say in response to this statement using a therapeutic communication technique? 1. "You must be feeling very lonely." 2. "Are you feeling that no one understands you?" 3. "You are feeling like nobody cares about you." 4. "Please explain the situation more clearly."

answer

1 In response to the client's statement, the nurse should try to desymbolize the statement and find an underlying clue in it. This statement is attempting to do so.

question

The nurse is counseling a group of clients on a one-to-one basis to obtain information regarding their current health situation. Which type of distance should the nurse maintain while communicating with the clients? 1. Public 2. Social 3. Personal 4. Intimate

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3 The nurse can have a close conversation with the client in a personal distance while maintaining a distance of 18 to 40 inches.

question

The nurse is caring for a client who unconsciously transfers his or her feelings for a person in the client's past towards the nurse because the nurse's appearance reminds the client of that person. Which outcome in the client would indicate the effectiveness of the nursing care? 1. The client will formulate a plan with the nurse. 2. The client will develop problem-solving skills. 3. The client will assume responsibility for his or her own behavior. 4. The client will discuss and compare the exhibited behaviors with the nurse.

answer

3 When the client assumes responsibility for his or her own behavior, it indicates that the client no longer shows the transference behavior and that the nursing care is effective.

question

Which precaution should the nurse follow while caring for an Asian American client? 1. Limit touch with this client. 2. Refrain from taking financial gifts from the client. 3. Refrain from collecting background data of the client. 4. Refrain from giving excuses about the client's inappropriate behavior to others.

answer

1 In Asian American culture, touch is not considered acceptable. The nurse should particularly be careful while taking care of an Asian American client.

question

The nurse is caring for a client during an anger-management program. Which action represents the working phase of therapeutic relationship management? 1. The nurse preparing a plan for continuing care. 2. The nurse assessing the client's previous medical records. 3. The nurse helping the client practice various adaptive procedures to control anger. 4. The client and nurse setting goals to develop some adaptive ways to handle anger.

answer

3 In the working phase, the therapeutic work of the relationship between the nurse and client is carried out. Therefore, the nurse helping the client practice various adaptive procedures to control anger represents the working phase.

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The nurse knows touch is a powerful method of communication. Which type of physical contact is considered functional-professional? 1. A handshake 2. Nurse examining a client 3. Engaging in a strong embrace 4. Touching in the genital region

answer

2 A nurse examining a client is functional-professional; it is impersonal and businesslike. It is used to accomplish a task.

question

Which facial expressions of a client may indicate disgust? Select all that apply. 1. Raised brows 2. Sticking out the tongue 3. Wrinkling up the nose 4. Eyelids squeezed shut 5. Canine-type snarl

answer

3, 5 The facial expression of wrinkling up the nose indicates disgust. Canine-type snarl indicates disgust.

question

The nurse is standing in front of a room of clients. Which term describes the distance between the nurse and the clients? 1. Intimate 2. Social 3. Personal 4. Public

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4 Public distance is one that exceeds 12 feet. Examples include speaking in public or yelling to someone from a distance.

question

The nurse begins a session with the client by saying, "What would you like to discuss today?" This is an example of which communication technique? 1. Offering general leads 2. Giving broad openings 3. Encouraging the description of perceptions 4. Offering self

answer

2 Broad openings allow the client to take the initiative in introducing the topic.

question

Which represents love-intimacy in an individual? 1. Accepting the hand of a person during a handshake 2. Expressing physical attraction towards others 3. Having a strong desire towards a person 4. Being emotionally attached to a person

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4 Emotional attachment or attraction to a person represents love-intimacy in an individual.

question

The nurse remains respectful of a client who is engaging in behaviors opposed to the nurse's religious beliefs. Which describes the nurse's response? 1. Confidentiality 2. Unconditional positive regard 3. Genuineness 4. Concrete thinking

answer

2 To show respect is to believe in the dignity and worth of an individual regardless of his or her unacceptable behavior.

question

When should an individual maintain a distance of 4 to 12 feet while communicating with others? Select all that apply. 1. While communicating with friends 2. While communicating with strangers 3. While communicating with colleagues 4. While communicating at a cocktail party 5. While communicating with others in a public building

answer

2, 4 While interacting with strangers, an individual should maintain a social distance of 4 to 12 feet. While communicating with others at a cocktail party, an individual should maintain a social distance of 4 to 12 feet. (5)?(p.118)An individual while communicating with others in a public building should maintain a pubic distance of more than 12 feet.

question

While collecting the history of a client with anger, the nurse observes that the client is blinking his or her eyes continuously. Which associated feeling does the nurse expect from the client's facial expression? 1. Surprise 2. Dislike 3. Low self-esteem 4. Frustration

answer

2 A client who dislikes something often blinks his or her eyes or looks away from the nurse.

question

The nurse is caring for a client with anxiety. The client asks the nurse, "Will I be normal?" Which nurse's statement reassures the client? 1. "Let's not discuss your thoughts." 2. "Don't worry about it. We can work on that as a team." 3. "Let's talk about how your behavior caused anxiety." 4. "What do you think you should do to become normal?"

answer

2 The nurse reassures the client that there is no need to worry, thereby reassuring the client's feelings and discouraging further anxiety.

question

A client with depression says, "Everyone has deserted me. I feel that my life has no value." Which nontherapeutic technique would the nurse use to take over this discussion? 1. Interpreting the situation 2. Using denial technique 3. Expressing belittling feelings 4. Introducing an unrelated topic

answer

4 Introducing an unrelated topic allows the nurse to take over the discussion.

question

A client with low self-esteem tells the nurse, "I am of no value to anybody." Which statement by the nurse in response to the client indicates a better example of therapeutic communication? 1. "Of course you are something. Everyone is something." 2. "You are feeling like nobody cares about you right now." 3. "What makes you say this?" 4. "You must be feeling very lonely right now."

answer

2 Denial of the problem blocks discussion with the client and avoids helping the client identify the areas of difficulty. This statement made by the nurse is a better way of responding to the client.

question

A client tells the nurse, "I can't concentrate on anything. My mind keeps wandering." How should the nurse respond to convey to the client that he or she has understood the client's statement? 1. Referring questions back to the client 2. Taking notice of a single idea of the client 3. Researching further into the client's feelings 4. Repeating the main idea of what the client has said

answer

4 The nurse should repeat the main idea of what the client has said to make the client know that the statement is understood. Repeating the main idea will help both the client and the nurse to validate the statement.

question

Which action of the nurse indicates the working phase of relationship development with a client? 1. Formulating nursing diagnoses 2. Examining the client's feelings, fears, and anxieties 3. Continuously evaluating the client's progress towards goal attainment 4. Developing a plan of action that is realistic for meeting the goals

answer

3 In the working phase, the nurse continuously evaluates the progress of the client towards goal attainment.

question

Which phase of the nurse-client relationship development deals with creating an environment for the establishment of trust and rapport with the client? 1. The working phase 2. The orientation phase 3. The termination phase 4. The preinteraction phase

answer

2 The orientation phase is the introductory phase where the nurse and client get acquainted. Therefore, if the nurse is creating an environment to establish trust and rapport with the client, then it is the orientation phase.

question

The nurse is developing a therapeutic relationship with the client. Which statement made by the nurse indicates an empathetic response? 1. "I understand your feelings because I have gone through the same thing." 2. "If you felt bad about those harsh comments, it is ok to be sad and cry." 3. "I will surely incorporate your ideas and preferences when planning your care." 4. "Be assured that whatever we discuss will not leave the boundaries of our health-care team."

answer

2 In an empathetic response, the nurse understands and perceives the feelings of the client accurately. The nurse encourages the client to explore his or her feelings. Therefore, this statement indicates an empathetic response.

question

A client who separated from his or her spouse tells the nurse, "I don't know why I am living. There is nothing to live for." Which statement made by the nurse serves as the best nontherapeutic communication technique? 1. "Tell me why you separated." 2. "You appear to be upset. Can you tell me how you're feeling?" 3. "Everybody gets down sometimes. I also feel this sometimes." 4. "It must have been very difficult for you when you separated from your spouse."

answer

2 This statement made by the nurse is the best nontherapeutic communication technique because it conveys understanding and empathy to the client.

question

While caring for an angry client, the nurse makes empty conversation. What could be the rationale behind this nursing intervention? 1. To explore the client's areas of difficulty 2. To tell the client about the meaning of the experience 3. To take over the direction of the discussion from the client 4. To encourage a like response from the client

answer

4 Empty conversation from the nurse encourages a like response from the client. It is practiced as a nontherapeutic communication technique in which stereotyped comments are made to encourage a like response from the client.

question

While obtaining data from a client, the nurse observes that the client's eyebrows are in the frowning position. Which type of associated feelings could the nurse interpret in the client? Select all that apply. 1. Anger 2. Surprise 3. Enthusiasm 4. Unhappiness 5. Concentration

answer

1, 4, 5 When a client shows a facial expression with frowning eyebrows, it indicates that the client is angry. Frowning eyebrows indicate that the client is unhappy. When a client is concentrating on something, then an expression of frowning eyebrows is maintained.

question

The client says, "All men are messy and untidy." What type of belief does the client have? 1. Faith 2. Stereotype 3. Rational belief 4. Irrational belief

answer

2 Stereotypes are socially shared beliefs, which categorize all individuals with a common factor like age, sex, race, into one group. Therefore, the client's statement represents a stereotype.

question

The nurse accepts a client unconditionally and regards him or her as a worthy person. Which characteristic is exhibited by the nurse? 1. Trust 2. Respect 3. Empathy 4. Genuineness

answer

2 Respect is to acknowledge the client's dignity, value, and worth. Therefore, if the nurse accepts the client unconditionally and regards him or her as a worthy person, it is a characteristic of respect exhibited by the nurse.

question

Which phase of development of the therapeutic relationship involves the evaluation of goals attained by the client after the therapy? 1. The working phase 2. The orientation phase 3. The termination phase 4. The preinteraction phase

answer

3 In the termination phase, a conclusion is brought to the relationship. Therefore, if the nurse is evaluating the goals attained by the client after the therapy, it is the termination phase.

question

Which nonverbal behavior of the nurse indicates an open posture for attentive listening? 1. Establishing eye contact 2. Sitting squarely facing the client 3. Leaning forward toward the client 4. Keeping the arms and legs uncrossed

answer

4 Keeping the arms and legs uncrossed indicates an open posture for attentive listening.

question

Which category of touch does the nurse exhibit while greeting a client with a handshake? 1. Social-polite 2. Love-intimacy 3. Friendship-warmth 4. Functional-professional

answer

1 Touch is a powerful communication tool that elicits negative and positive reactions. Social-polite touch is an impersonal touch that conveys an acceptance toward another person. The nurse accepting the client and giving a handshake is an example of social-polite touch.

question

Which client's facial expression is associated with a feeling of low self-esteem? 1. Frowning eyebrows 2. Sneered lips 3. Downcast eyes 4. Wrinkling nose

answer

3 A client with low self-esteem will have downcast eyes or will lack eye contact while communicating with another person.

question

The nurse is caring for a psychiatric client who is experiencing concrete thinking. Which nursing intervention is most essential to develop a therapeutic relationship with the client? 1. Establishing an acquaintance with the client 2. Keeping promises made to the client 3. Considering the client's ideas when planning care 4. Being open and real while interacting with the client

answer

2 A client who is experiencing concrete thinking focuses on specifics rather than generalities. Therefore, keeping promises made to the client helps the nurse fulfill the specifics and also develop trust.

question

What is the minimum distance that the nurse should maintain while interacting with a client? 1. 18 inches 2. 30 inches 3. 60 inches 4. 156 inches

answer

3 The nurse should communicate with a stranger within social distance by maintaining a distance of 4 to 12 feet.

question

Which therapeutic communication technique would the nurse use for a client who is moving rapidly from one thought to another? 1. Focusing 2. Restating 3. Exploring 4. Reflecting

answer

1 Focusing is the therapeutic communication technique that should be used in a client who is rapidly moving from one thought to another. It helps keep the client stable in one thought.

question

A client who lost his or her spouse in an accident tells the nurse, "Leave me alone. I can't talk to you." How should the nurse respond to this client using therapeutic communication techniques? 1. "Everything will be fine." 2. "Tell me what you are thinking?" 3. "I think you should come in here and discuss your feelings." 4. "Are you feeling that no one understands your feelings?"

answer

4 The nurse should put into words what the client has implied or said indirectly. This statement made by the nurse is the best response to the client.

question

While caring for a client with persistent depressive disorder, the nurse says, "I can understand what you are feeling now. I too have been in this same situation before." Which feeling of the nurse is indicated by these statements? 1. Rapport 2. Empathy 3. Sympathy 4. Genuineness

answer

3 Sympathy is the ability to share the feelings of the client. In this case, the nurse is trying to share his or her feelings with the client about a similar situation that was experienced earlier.

question

The nurse is caring for a psychiatric client who has been rejected by his partner. Which nursing intervention will increase feelings of self-worth in the client? 1. Expressing empathy towards the client 2. Getting acquainted with the client 3. Recognizing and respecting the client 4. Providing a safe environment to the client

answer

3 A psychiatric client will have low self-esteem after being rejected by others. Recognizing and respecting the client will increase feelings of self-worth.

question

The registered nurse is teaching a student nurse about skills for active listening. Which statement made by the student nurse needs correction? 1. "Always maintain an open posture while listening to someone." 2. "Maintain constant eye contact while listening to others." 3. "Always sit squarely facing the client while listening to him or her." 4. "Lean forward toward the client while listening to him or her."

answer

2 The eye contact of the nurse should be intermittently directed, which shows the willingness of the nurse to listen. Thus, this statement needs correction.

question

The nurse is conducting a process recording of a client with a history of anger. The nurse asks the client, "What were your feelings before taking all those pills the other night?" The client replies, "I was just so angry thinking that my husband wants a divorce." What may likely be the nurse's thoughts after the client's reply? 1. Feeling sorry 2. Feeling uncomfortable 3. Trying hard to remain objective 4. Feeling more comfortable

answer

4 The nurse likely begins to feel comfortable after the client's reply because the client is willing to talk to the nurse and trusts him or her. This change in behavior helps the nurse to explore and understand the client.

question

The nurse is caring for a client with situational low self-esteem. Which statement made by the nurse helps the client recognize his or her life experiences? 1. "Explain what happened when you felt that way." 2. "I understand that you are telling me this happened." 3. "How did you respond when this happened in the past?" 4. "What might you do to handle this more appropriately?"

answer

3 The nurse encourages the client to compare the similarities and differences of experiences and ideas, which helps the client recognize that life experiences may recur.

question

The nurse is conducting a process recording of a client with anger who has attempted suicide. Which statement or question made by the nurse may make the nurse uncomfortable? 1. "How are you feeling about the situation now?" 2. "Seems like a pretty drastic way to make your point." 3. "You wanted to hurt yourself because you were cheated." 4. "Do you still have thoughts of harming yourself?"

answer

4 The nurse may feel uncomfortable asking the client about thoughts of harming himself or herself. This question is asked to know whether the client has suicidal tendencies.

question

While caring for a client with deficit knowledge, the nurse says, "I will clarify all your questions about the therapy." What is the rationale behind this statement by the nurse? 1. To protect himself or herself from any verbal attack of the client 2. To present reality to the client 3. To prevent unmanageable anxiety of the client 4. To facilitate understanding between the client and the nurse

answer

1 The statement by the nurse indicates defending. When the nurse speaks in a defending way, it protects from verbal attack.

question

The nurse tells an angry client, "I see you have been walking back and forth frequently." Which therapeutic communication technique should the nurse follow while communicating with the client? 1. Making observations 2. Giving broad openings 3. Offering general leads 4. Placing the event in a timeline

answer

1 Making observations or verbalizing the perceived behavior encourages the client to recognize specific behavior and evaluate the observation with the nurse. This gives the client an opening to discuss issues.

question

The nurse is caring for a client who is depressed due to the death of his or her partner. At dinnertime the nurse asks the client, "Can I sit and eat with you?" What is the rationale behind this nursing intervention? 1. To emphasize the client's importance 2. To increase the feeling of self-worth 3. To encourage a like response from the client 4. To increase the understanding between the nurse and the client

answer

2 Asking the client to join for dinner indicates that the nurse is making him or herself available to the client and, therefore, increases the feeling of self-worth in the client.

question

Which therapeutic technique should the nurse use to encourage a client to recognize specific behaviors and compare perceptions with the nurse? 1. Giving recognition 2. Making observations 3. Giving broad openings 4. Encouraging comparison

answer

2 Making observations is a therapeutic technique that involves what is observed or perceived. This will encourage the client to recognize specific behaviors and compare those perceptions with the nurse.

question

What is an example of a negative attitude? 1. Having an idea that alcoholism is a disease 2. The negative stigma associated with mental illness 3. Conveying the truth to all psychotic clients about their medical illness 4. Conjecturing that all people with mental illness are dangerous

answer

2 An attitude is a way of thinking, which can be selective and biased. The negative stigma associated with mental illness is an example of a negative attitude.

question

A client's spouse presents a bouquet of flowers and chocolates to the nurse for taking care of the client. What is the most appropriate response of the nurse? 1. "I do not accept gifts." 2. "Thank you. I will share your gift with my colleagues." 3. "It is against the rules of the hospital to accept gifts." 4. "The flowers and chocolates are wonderful. Thank you for them."

answer

2 Accepting small gifts as a token of appreciation from the client may be considered appropriate. If the nurse responds, "Thank you. I will share it with my colleagues," it would be more appropriate because the nurse is acknowledging the effort of other staff members involved in caring for the client.

question

The nurse is caring for a client who is in the isolation room. Which statement made by the nurse indicates that the nurse is trying to increase the client's feeling of self-worth? 1. "I see you put away your clothes." 2. "I'll sit in here with you for a while." 3. "I notice you are pacing a lot." 4. "Yes, I understand what you said."

answer

2 This statement helps increase the client's feeling of self-worth.

question

The nurse tells a client with a history of violence, "Let's discuss your behavior and see if we can clarify the situation." What could be the rationale behind this statement? 1. To help recognize life experiences that tend to recur 2. To define the perception of the situation for the client 3. To delve further into the subject with the client, beyond a superficial level of communication 4. To facilitate and increase the rapport for both client and nurse

answer

4 Seeking clarification and validation facilitates and increases the mutual understanding between the nurse and the client. Therefore, this statement facilitates and increases the rapport for both client and nurse.

question

While escorting a client to the examination room, the nurse observes a smile on the client's face when the primary health-care provider approaches. What emotion is the client expressing? 1. Frustration 2. Disagreement 3. Happiness 4. Low self-esteem

answer

3 Happiness is satisfaction or contentment. A smile on the client's face indicates that he or she is happy when looking at the primary health-care provider, whom he or she has met before.

question

While collecting data from the client, the nurse observes that the client is communicating superficially. Which therapeutic communication technique should the nurse apply to respond to this client? 1. "Let's look at this a little more closely." 2. "Please explain the situation more clearly." 3. "Tell me if my understanding agrees with yours." 4. "I am not sure that I understood what you just told me. Would you please explain it again?"

answer

2 When the client is communicating superficially, the nurse should respond by asking the client to explain the situation more clearly. This will make the client improve his or her communication.

STUDY

Communicating With Others Medical Terminology Medical/Clerical Assisting Regulations Training

Medical Assistant Profession Quiz – Flashcards 10 terms

William Hopper

10 terms

Preview

Medical Assistant Profession Quiz – Flashcards

question

The main goal of the medical assistant is to

answer

assist the physician in providing patient care.

question

Laws and regualtions regarding the scope of the medical assistant's role vary by

answer

state

question

What is the difference between the roles of the medical assistants, nurses, and physician's assistants?

answer

the amount of training.

question

A medical assistant must be able to

answer

obtain vital signs, collect specimens, administer medication, and run basic lab tests.

question

A medical assistant uses _____ to make decisions responsibly, is tactfyl in communicating with others, and is fair and familiar with policies and regulations.

answer

discretion

question

A _____ would follow a patient care plan provided by a physician.

answer

nurse

question

As a medical assistant, you must always keep _____ in mind

answer

the patient's well_being

question

Training must include _____ and _____ learning.

answer

experiential , theoretical

question

When working in an environment or with patients who are culturally different, a medical assistant should

answer

separate personal beliefs from the work being performed.

question

Something that is not one of the clinical or administrative duties of the medical assistant is

answer

ordering medication for a patient.

STUDY

AP Psychology Cognitive Psychology Communicating With Others Determining The Meaning Initiative Versus Guilt Psychology Systematic Problem Solving

Chapter 7: Cognition – Flashcards 18 terms

Ken Ericksen

18 terms

Preview

Chapter 7: Cognition – Flashcards

question

Algorithms guarantee a correct answer if there is one

answer

An advantage of algorithms over heuristics is that ____.

question

140-145

answer

To be classified as a genius, the IQ score must be ____.

question

Language Acquisition Device (LAD)

answer

According to famed linguist Noam Chomsky, humans have an innate ability to understand and produce language through a device he calls ____.

question

Nonverbal abilities such as rotating objects

answer

Many items on a "culture-test" require the use of ___.

question

The practical aspects of communicating with others, or the social "niceties" of language

answer

Pragmatics are defined as ____.

question

Availability heuristic

answer

Frank mistakenly believes that there are more words that begin with the letter 'k' than there are with the letter 'k' in the third position due to the ____.

question

Freewriting

answer

The divergent thinking technique of writing down everything that comes to mind about a topic without revising or proofreading until all of the information is recorded, and then organizing it later, is known as ___.

question

Grammar

answer

The rules that determine how sounds and words can be combined and used to communicate meaning within a language are collectively known as _____.

question

Divergent

answer

Coming up with as many different uses of a brick as possible, such as using them for doorstops, is a type of ____ thinking.

question

Concepts

answer

Mental categories representing activities, objects, qualities, or situations that share some common characteristics.

question

Reliable

answer

Psychological tests that yield relatively consistent results are said to be ___.

question

Heuristics

answer

In problem solving, the term "rule of thumb" refers to ___.

question

Confirmation bias

answer

The tendency to search for evidence that supports our belief and to ignore evidence that might disapprove.

question

The language used arbitrary or abstract symbols

answer

In order to conclusively show that animals do use language, one would have to demonstrate that ___.

question

Should minimize or eliminate the use of language

answer

Culture-fair tests ___.

question

The linguistic relativity hypothesis

answer

A famous lecturer argues that because the Hopi Indians have only two nouns for things that fly, one for birds and another for nonbirds, the Hopi MUST interpret all flying things in terms of these two nouns. This argument is based on ___.

question

The theory of multiple intelligences

answer

Gardener and his associates are known for proposing ___.

question

Car

answer

What is most likely prototype for the concept "vehicle?"

STUDY

Business Management Communicating With Others International Marketing Wholly Owned Subsidiary

Flashcards About Management Chapter 4 48 terms

Viola Marenco

48 terms

Preview

Flashcards About Management Chapter 4

question

globalization

answer

the trend of the world economy toward becoming a more interdependent system

question

global village

answer

the "shrinking" of time and space as air travel and the electronic media have made it easier for the people around the globe to communicate with one another

question

e-commerce

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the buying and selling of products and services through computer networks

question

global economy

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the increasing tendency of the economies of the world to interact with one another as one market instead of many national markets

question

multinational corporation

answer

a business firm with operations in several countries

question

multinational organization

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a nonprofit organization with operations in several countries

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Ethnocentric managers

answer

believe that their native country, culture, language, and behavior are superior to all others

question

parochialism

answer

a narrow view in which people see things solely through their own perspective

question

Polycentric managers

answer

take the view that native managers in the foreign offices best understand native personnel and practices, and so the home office should leave them alone

question

Geocentric managers

answer

accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective

question

maquiladoras

answer

manufacturing plants allowed to operate in Mexico with special privileges in return for employing Mexican citizens

question

outsourcing

answer

using suppliers outside the company to provide goods and services

question

Global outsourcing/offshoring

answer

using suppliers outside the United States to provide labor, goods, or services

question

importing

answer

a company buys goods outside the country and resells them domestically

question

exporting

answer

a company produces goods domestically and sells them outside the country

question

countertrading

answer

bartering goods for goods

question

licensing

answer

a company allows a foreign company to pay it a fee to make or distribute the first company's product or service

question

Franchising

answer

a form of licensing in which a company allows a foreign company to pay it a fee and a share of the profit in return for using the first company's brand name and a package of materials and services

question

joint venture

answer

also known as a strategic alliance, with a foreign company to share the risks and rewards of starting a new enterprise together in a foreign country

question

wholly-owned subsidiary

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a foreign subsidiary that is totally owned and controlled by an organization

question

greenfield venture

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A foreign subsidiary that the owning organization has built from scratch.

question

free trade

answer

the movement of goods and services among nations without political or economic obstruction

question

trade protectionism

answer

the use of government regulations to limit the import of goods and services

question

tariff

answer

a trade barrier in the form of a customs duty, or tax, levied mainly on imports

question

import quota

answer

a trade barrier in the form of a limit on the numbers of a product that can be imported

question

dumping

answer

the practice of a foreign company's exporting products abroad at a lower price than the price in the home market—or even below the costs of production—in order to drive down the price of the domestic product

question

embargo

answer

a complete ban on the import or export of certain products

question

World Trade Organization (WTO)

answer

designed to monitor and enforce trade agreements

question

World Bank

answer

provides low-interest loans to developing nations for improving transportation, education, health, and telecommunications

question

International Monetary Fund (IMF)

answer

designed to assist in smoothing the flow of money between nations

question

trading bloc

answer

also known as an economic community, is a group of nations within a geographical region that have agreed to remove trade barriers with one another

question

North American Free Trade Agreement (NAFTA)

answer

a trading bloc consisting of the United States, Canada, and Mexico

question

European Union (EU)

answer

consists of 28 trading partners in Europe

question

Asia-Pacific Economic Cooperation (APEC)

answer

a group of 21 Pacific Rim countries whose purpose is to improve economic and political ties

question

Association of Southeast Asian Nations (ASEAN)

answer

a trading bloc consisting of 10 countries in Asia

question

Mercosur

answer

The largest trade bloc in Latin America and has five core members—Argentina, Brazil, Paraguay, Uruguay, and Venezuela—and seven associate members: Bolivia, Chile, Colombia, Ecuador, Guyana, Peru, and Suriname. Besides reducing tariffs by 75%, Mercosur nations are striving for full economic integration, and the alliance is also negotiating trade agreements with NAFTA, the EU, and Japan.

question

Central America Free Trade Agreement (CAFTA-DR)

answer

Involves the United States and Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, and Nicaragua, is intended to reduce tariffs and other barriers to free trade.

question

Most favored nation trading status

answer

Describes a condition in which a country grants other countries favorable trading treatment such as the reduction of import duties.

question

exchange rate

answer

The rate at which the currency of one area or country can be exchanged for the currency of another's.

question

culture

answer

The shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people.

question

low-context culture

answer

Shared meanings are primarily derived from written and spoken words.

question

high-context culture

answer

People rely heavily on situational cues for meaning when communicating with others, relying on nonverbal cues as to another person's official position, status, or family connections.

question

GLOBE project

answer

A massive and ongoing cross-cultural investigation of nine cultural dimensions involved in leadership and organizational processes.

question

monochronic time

answer

A preference for doing one thing at a time. In this perception, time is viewed as being limited, precisely segmented, and schedule driven.

question

Polychronic time

answer

A preference for doing more than one thing at a time. Here time is viewed as being flexible and multidimensional.

question

Expropriation

answer

Defined as a government's seizure of a domestic or foreign company's assets.

question

Foreign Corrupt Practices Act

answer

The act makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations.

question

expatriates

answer

People living or working in a foreign country.

STUDY

Advantages And Disadvantages Cause And Effect Communicating With Others Linguistics

Coms 5 Chapter 6 – Flashcards 26 terms

Tony Foust

26 terms

Preview

Coms 5 Chapter 6 – Flashcards

question

When a speaker intends to be vague, sketchy or abstract in their speech they rely on:

answer

Calculated ambiguity

question

According to the text a speech of description is defined as:

answer

A speech that focuses on a process that leads to a particular result

question

The goals of an informative speech are limited to three: be objective, meaningful, and clear.

answer

False

question

The following sentence is a specific purpose for a speech of demonstration: To tell my audience how the building evacuation route is planned for quick, easy, and effective evacuation.

answer

False

question

Avoiding information overload is one of the strategies related to the characteristics of an informative speech called memorable.

answer

False

question

The text discusses eight guidelines for effective informative speaking. One of the guidelines is to signpost main ideas. This guide suggests a speaker should:

answer

Separate one idea from another by creating oral lists.

question

A key idea for being meaningful, the text advises, is:

answer

NOT When in doubt use a descriptive visual aid

question

According to the authors the our general goals of informative speaking are to be:

answer

Accurate, clear, objective, meaningful, memorable

question

Informative speeches should introduce new information in terms of what the audience already knows, often relying on metaphors, analogies, and similes.

answer

True

question

Speeches of explanation often involved a "how to" approach.

answer

False

question

In theory, informative, persuasive, and speeches for special occasions are most often treated as different from each other. However in practice we recognize that:

answer

The lines between the purposes of the speeches are sometimes blurred

question

The key difference between informative and persuasive speaking is:

answer

NOT Intent

question

The key to informative speaking is support.

answer

False

question

Repetition in an informative speech:

answer

Is important when presenting new facts and ideas

question

When fielding questions from the audience there are three guidelines to follow: paraphrase, answer the question, and summarize your understanding.

answer

False

question

When trying to determine the accuracy of information give in a speech, one of the things a speaker needs to do is considered the timeliness of the information.

answer

True

question

Signposting at the beginning of your informative speech lets the audience know how many ideas you intend to support.

answer

True

question

A speech that paints a picture of an event, person or concept is a:

answer

Demonstration speech

question

A speech that focuses on a process and the steps or gradual changes that lead to a result is a:

answer

Demonstration speech

question

While information overload can be frustrating and annoying to listeners, the importance of the topic within the time constraints often make it necessary.

answer

False

question

The key to informative speaking is intent.

answer

True

question

Which of the following is the most appropriate statement for a specific purpose?

answer

To have my audience understand how airport security or hired, trained, and monitored

question

A (an)____________________________informative speech is one where the speaker is especially enthusiastic, genuine, creative and who can communicate with her or his audience using engaging examples and tasteful humor.

answer

Memorable

question

Which statement below best represents the specific purpose of an informative speech?

answer

Not In order to understand the requirements of the new health care program you should download the video online and accompanying information.

question

Consider the thesis statement: Paul Tillich's idea that God is "the ground of our being" is a post theistic theological position that I intend to make meaningful to you, by carefully clarify the concept of "ground of being" ?

answer

Speech of explanation

question

While the general purpose of your speech is to inform the lines between informative and persuasive speaking are often blurred.

answer

True

STUDY

Cognitive Psychology Communicating With Others Psychology

Chapter 9 Language + Thought – Flashcards 41 terms

Jason Westley

41 terms

Preview

Chapter 9 Language + Thought – Flashcards

question

Grammer

answer

A set of rules that specify how the units of language can be combined to produce meaningful messages.

question

Phoneme

answer

Smallest unit of sound that is recognizable as speech rather than random noise.

question

Phonological rules

answer

Set of rules that indicate how phonemes can be combined to produce speech sounds

question

Morphemes

answer

the smallest meaningful units of language

question

Morphological rules

answer

Set of rules that indicate how morphemes can be combined to form words

question

Syntactical rules

answer

Set of rules that indicate how words can be combined to form phrases and sentences

question

Deep structure versus surface structure

answer

Deep structure: Meaning of a sentence Surface structure: How a sentence is worded

question

There are three characteristics of language development

answer

Children learn language at an astonishing rate. Children make few errors while learning to speak. Children's passive mastery develops faster than their active mastery.

question

10-12 months of age

answer

First words of an infant occur are what age?

question

Fast mapping

answer

a phenomenon whereby children can map a word onto an underlying concept after only a single exposure

question

Two-word speech occurs at around 24 months of age

answer

Two-word speech occurs at around what age for infants?

question

Telegraphic speech

answer

speech that is devoid of function morphemes and consists mostly of content words

question

Generate complete simple sentences

answer

By 3 years of age children generate what?

question

Babbling Stage

answer

At 4 months they can recognize speech sounds and enter what? Examples: various sounds (ah-goo)

question

At 1 year they enter speaking single words. Example: Doggy! or Cat! this is called?

answer

one-word stage.

question

Two-word Stage and Telegraphic speech

answer

By age 2, enter ________, which involves so-called _________ ("Want juice!")

question

Chomsky

answer

All languages share a universal grammar - e.g., nouns, verbs, adjectives

question

Behaviorist explanations

answer

state that language is learned through operant conditioning and imitation (Skinner)

question

Nativist Explanations

answer

argue that language is innate and distinct from general intelligence (Chomsky).

question

Nativist theory

answer

language development is best explained as an innate biological capacity

question

Genetic dysphasia

answer

a syndrome characterized by an inability to learn the grammatical structure of language despite having otherwise

question

Interactionist explanations

answer

argue that although infants are born with the innate ability to acquire language, social interactions play a crucial role -Social experience interacts with innate, biological language abilities.

question

Broca's area

answer

left frontal cortex; language production

question

Wernicke's area

answer

left temporal cortex; language comprehension

question

Aphasia

answer

difficulty in producing or comprehending language such as Brocas and Wernickes

question

Rational choice theory

answer

View that we make decisions by determining how likely something is to happen, judging the value of the outcome, and then multiplying the two

question

Heuristics

answer

Fast and efficient strategy that may facilitate decision making but does not guarantee that a solution will be reached

question

Availability bias

answer

Items that are more readily availability in memory are judged as having occurred more frequently

question

Algorithm

answer

Well-defined sequence of procedures or rules that guarantees a solution to a problem

question

Conjunction fallacy

answer

When people think that two events are more likely to occur together than either individual event

question

Representativeness heuristic

answer

Making a probability judgment by comparing an object or event to a prototype of the object or event

question

Framing effects

answer

When people give different answers to the same problem depending on how the problem is phrased

question

Sunk-cost fallacy

answer

People make decisions about a current situation based on what they have previously invested in the situation

question

Means-ends analysis

answer

Process of searching of searching for the means or steps to reduce the differences between the current situation and the desired goal

question

Functional fixedness

answer

Tendency to perceive the functions of objects as fixed

question

Reasoning

answer

Mental activity that consists of organizing information or beliefs into a series of steps to reach conclusions

question

Practical reasoning

answer

Figuring out what to do, or reasoning directed toward action

question

Theoretical reasoning (discursive reasoning)

answer

Reasoning directed toward arriving at a belief

question

Belief bias

answer

People's judgments about whether to accept conclusions depend more on how believable the conclusions are than on whether the arguments are logically valid

question

Syllogistic reasoning

answer

Determining whether a conclusion follows from two statements that are assumed to be true

question

Illusion of explanation depth

answer

Overestimation of depth of understanding (Rozenbilt and Keil); can occur as consequence of attempting to generate detailed explanation even in absence of expert descriptions

STUDY

Communicating With Others Communications Fiber Optic Cables Human Communication Norming Stage Of Group Development Sociology Voice Over Internet Protocol

CIS 243 Final Study Guide – Flashcards 214 terms

Jill Lopez

214 terms

Preview

CIS 243 Final Study Guide – Flashcards

question

____ are usually formed for people to exchange opinions and ideas on a specific topic, usually of a technical or scholars nature.

answer

Discussion groups

question

Symmetric DSL usually has an upstream rate of ___ Mbps.

answer

1.5 mbps

question

Documents that include embedded references to audio, text, images, video, and other documents are called _____

answer

Hypermedia

question

The internet started in ___

answer

1969

question

A(n) ___ is the address of a document or site on the Internet.

answer

URL

question

The _____ denotes the type of organization or country the address specifies.

answer

TLD

question

Which of the following protocols is used to send e-mails?

answer

SMTP

question

Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, and Opera are examples of _____

answer

Web Browsers

question

A(n) ___ is an electronic audio file that is posted on the Web for users to download to their mobile devices or computers.

answer

Podcast

question

Which of the following protocols is used for retrieving messages?

answer

POP

question

The Federal Express Tracking System allows customers to enter a package's tracking number and locate any package still in the system as well as prepare and print shipping forms, get tracking numbers, and schedule pickups. Federal Express is an example of a(n)

answer

extrabet

question

Which of the following protocols is used for Internet telephony?

answer

VoIP

question

In the URL, http://www.csub.edu/~hbidgol/books.html, _____ represents the name of the directory in which files are stored

answer

/~hbidgoli

question

The Internet2 project started in _____

answer

1987

question

_____ are Web sites that allow users to connect with friends, family, and colleagues online as well as meet people with similar interest or hobbies.

answer

Social networking sites

question

_____ is also called a corporate portal

answer

An intranet

question

Google.com, Bing.com, and Ask.com are examples of _____

answer

search engines

question

Which of the following terms is computed by dividing the number of clicks an ad gets by the total impressions bought?

answer

Click-Through Rate

question

____ is a method for improving the volume or quality of traffic to a Web site.

answer

Search engine optimizing

question

e-procurment is a example of the ___ B2B e-commerece model.

answer

Seller-side marketplace

question

"____" means all market participants can trade at the same price

answer

Price Transparency

question

____ is a popular on-line payment system used on many on-line auction sites.

answer

PayPal

question

A ____ market concentrates on a specific function or business process and automates this function or process for different industries.

answer

Horizontal

question

Using the ___ model transfers the old retail model to the e-commerece world by using the medium of the Internet.

answer

Merchant

question

___ introduced the value chain concept.

answer

Michael Porter

question

E-Trainin for government officials is an example of a(n) _____ application

answer

government-to-employee

question

____ is a major player in the B2B e-commerce

answer

Walmart

question

_____ is a pure-play company

answer

Amazon.com

question

____ Usually works with a smart card.

answer

E-Cash

question

A ____ generates revenue from the fees charged for matching buyers and sellers.

answer

third-party exchange marketplace

question

____ is a supporting activity in the value chain.

answer

Technological development

question

Crisis response is an example of a ___ e-government application

answer

government-to-government

question

Another term that is use interchangeably with e-commerce is

answer

E-Business

question

____ refers to money or scrip that is exchanged only electronically.

answer

Electronic payment

question

Mobile commerce (m-commerce) is based on the ___ protocol

answer

wireless application

question

E-commerce sites that use the ___ model data on consumers and bushiness and then sell this data to there companies for marketing purposes.

answer

informediary

question

___ display ads appear on tip of a brewer window blocking the user's view

answer

Pop-up

question

___ is a site that facilities C2C e-commerce

answer

eBay

question

E-commerce fulfills the product information activity using

answer

web sites

question

using the ___ model brings sellers and buyers together on the web and collects commissions on transactions between these parties.

answer

brokerage

question

with ___ technology, information is net to users based on their previous inquiries, interests, or specifications.

answer

Push

question

___ an application of artificial intelligence that can used for Web marketing

answer

Intelligent Agents

question

A(n) ____ is available for most handheld devices that stores personal and financial information, such as credit card numbers, passwords, and PINs.

answer

E-Wallet

question

A Web page displayed when the user first visits the site is called ____

answer

Splashscreen

question

The main objective of ___ is to prevent purchases from suppliers that are not on the approved list of sellers ad eliminate the processing cost of purchases.

answer

E-procurement

question

Which term describes on user viewing one ad?

answer

Ad Impressions

question

Which reference to the global information system (GIS), ____ consist of using managerial power to ensure adherence to the organization's goals

answer

control

question

With reference to a global information system (GIS), ____ is a crucial tool for managing overseas subsidiaries.

answer

Consolidated global reporting

question

____ is the process of managing the interaction among actives in different, specialized pears of an organization

answer

Coordination

question

____ are considered the first large-scale interactive global system

answer

Airline Reservation Systems

question

___ is an operational requirement for GIS

answer

Global data access

question

one of the issues with GIS is that too much ___ can prevent flexibility in responding to local preferences and even time differences.

answer

Management of global tax risk

question

With reference to a global information system, a network's main function is to allow users to ____

answer

share information

question

The GIS coordination dimension requires a(n), ___ architecture for data

answer

decentralized

question

Companies creating seperatre Web sites for each country in which they do busyness is called ___ of a Web site.

answer

localization

question

The ___ support of a global information system (GIS) concentrates on medium range actives that move the organization toward achieving long-term goals.

answer

Tactical

question

Tyco Corporation is an example of the ___ type of global organization

answer

multinational

question

____ includes national laws and international agreements on privacy protection and data security

answer

Transborder data flow

question

Foreign exchange systems that allow traders ad brokers from around the world to interact are an example of information systems that support the ___ structure.

answer

Transnational

question

_____ present(s) a challenge when designing and implementing global databases

answer

different character sets

question

The level of cooperation and worldwide coordination needed for a(n) ___ structure doesn't fully exist in today's global environment

answer

transnational

question

a manufacturer moving the operations to another country because of advantages available in that country is invoked in ___ the operations.

answer

regionalizing

question

The ____ support of a global information system (GIS) involves broad and long-term goals

answer

strategic

question

One of the issues with the ___ structure is that there is a heavy reliance on headquarters fir new products and ideas

answer

global

question

The GIS control dimensions requires a(n) ____ architecture for data

answer

centralized

question

___ centers on a structured workshop in which users and system professionals come together to develop an application

answer

JAD

question

____ uses an iterative process that repeats the design, development, and testing steps as needed, based on feedback from users

answer

RAD

question

A ____ shows a process at the more general level and is help for showing top management and the track force how a process works

answer

context diagram

question

With ___ outsourcing, the organization chooses an outsourcing company in any part of the world.

answer

offshore

question

In ___ conversion, as each module of the new system is converted, the corresponding part of the old system is retired.

answer

Phased-in-phased-out

question

___ feasibility is conceded with uses, such as political repercussions and meeting the requirements of the Information Privacy Act

answer

Legal

question

____ feasibility is the measure of how well the proposed solution will work in the organization and how internal and external customers will react to it.

answer

Operational

question

A ___ illustrates the logical steps in a process buy does not show data elements and associations.

answer

Flowcahrt

question

With ___ outsourcing, the organization chooses an outsourcing company in a neighboring country

answer

Nearshore

question

During the design phase, the ____ design is created for a specific platform, such as choosing Dell servers running Ubuntu Linux and Java for the programming language.

answer

Physical

question

___ users are employees who will use the system regularly, and they can offer important feedback on the system's strengths and weaknesses

answer

Internal

question

In __ conversion, the old system is stopped and the new system is implemented

answer

Plunge

question

In ___ conversion, the old and new systems run simultaneously for a short time too ensure the new system works correctly

answer

parallel

question

___ feasibility is conceded with whether the new system can be completed on time

answer

scheduling

question

during the __ phase, the solution is transferred from paper to action and the team configures the system and procures components for it

answer

implementation

question

in the design phase, the __ design is an overview of the system that indicates hardware and software, such as specifying Linux servers and Windows clients

answer

Logical

question

during the ___ phase, the information system is operating, enhancements and modifications to the system have been developed and tested, and hardware and software components have been added or replaced

answer

maintenance

question

during the ____ phase, the systems designer must define the problem the organization faces, taking care not to define symptoms rather than the underlying problems

answer

planning

question

With ___ outsourcing, the organization chooses an outsourcing company in the same country

answer

onshore

question

_____ users include customers, contractors, suppliers, and other business partners

answer

external

question

CASE tools are mainly used during the ____ phase of the SDLC

answer

design

question

which of the following is an example of a tangible benefit?

answer

new system resulting in increased profits

question

the ___ document is created during the requirements-gathering and analysis phase

answer

System Specifications

question

A ____ helps analysts understand the data requirements a system must meet by defining data elements and showing the associations between them

answer

conceptual data model

question

In ____ conversion, the analyst introduces the system in only a limited area of the organization, such as a division or department

answer

pilot

question

During the ____ phase, analysts choose the solution that is the most realistic and offers the highest payoff for the organization

answer

design

question

____ is a method for developing software applications and information system projects in which the project is divided into smaller functions and developers can not go on to the next phase until the current phase is finished

answer

question

_____ is a philosophy and a software and system development methodology that focuses on the development, use, and reuse of small, self-contained blocks of codes to meet the software needs of an organization

answer

SOA

question

____ Cost measure what you would miss by not having a system or feature.

answer

Opportunity

question

in the ___ phase, analysts define the problem and generate alternatives for solving it

answer

requirements-gathering and analysis

question

A ____ helps break down a complex process into simpler, more manageable, and more understandable subprocesses

answer

Data Flow Diagram

question

In the design phase, the ___ design is an overview of the system and does not include hardware or software choices

answer

Conceptual

question

A ___ prototype shows users how a particular task that was not technically feasible can be done

answer

proof-of-concept

question

the systems development life cycle (SDLC) is also known as the ____

answer

waterfall model

question

_____ feasibility assesses a system's cost and benefits

answer

Economic

question

With reference to the internet-enabled SCM actives, coordinating just-in-time (JIT) inventory programs with vendors and suppliers is a part of ____

answer

production scheduling

question

____ is technique used to improve CRM systems (and many other systems) by identifying, storing, and disseminating "know-how" --facts about how to perform tasks

answer

Knowledge Management

question

A(n) ____ system is used to coordinate operations, resources, and decision making between manufacturing, production, marketing, and human resources

answer

Enterprise resource planning

question

In service organizations, the link in the supply chain includes ______

answer

distribution centers

question

Stores use "___" to get a customer to buy additional products that they might already be purchasing from a different store.

answer

Cross-selling

question

____ enables business partners to send and receive information on business transactions.

answer

Electronic data interchange

question

In a manufacturing firm's SCM system, handling creed terms and payment schedules are a part of the ____ flow.

answer

finances

question

Organizations with an established IY infrastructure often choose a(n) ____ CRM, which is implemented much like any other IT system

answer

on-premise

question

A company can purchase a(n) ___ package that might include serves from different vendors, but the e-sitributor coordinates them into one package for customers.

answer

maintenance, repair, and operations

question

Overseeing order transmission are part of the ___ flow in a manufacturing firm's SCM system

answer

information

question

____ invites sellers to submit buds for products and services.

answer

Reverse auctions

question

Transaction data for a CRM system might be gathered using

answer

Grocery store loyalty cards

question

____ is a search for specific information or patterns, using input from multiple business partners and data sources

answer

collaborative filtering

question

Amazon.com, suggests products you might enjoy, based on your past browsing and purchasing habits; this is an example of _____

answer

personalization

question

The _____ component of an ERP system provides information on assessing hob candiates

answer

Human Resources

question

With reference to the internet-enabled SCM activities, providing real time stock information and replenishing stock quickly is a part of ____

answer

Inventory management

question

The main goal of a(n) ___ system is to improve services offered to consumers and use consumer contact information for targeted marketing

answer

Customer Relationship management

question

Information technologies and ___ play a major role in implementing an SCM system.

answer

The Internet

question

____ are common examples of e-marketplaces.

answer

E-distributiors

question

The ___ component of a ERP system collects and analyzes relevant internal and external data and information.

answer

Unified databse

question

___ conferencing includes an audio link but no video capability.

answer

Real-time computer

question

The ___ acts as a liaison between users and designers.

answer

Model builder

question

The intervention aspect of a(n) ____ reduce communication barriers and introduce order and efficiency into situations that are inherently unsystematic and inefficient.

answer

GSS

question

The ___ focuses on how the DSS is implemented and usually addresses questions about data structure, user access, response time, and security measures.

answer

Technical designer

question

Record keeping, payroll, and simple inventory problems are examples of ___ tasks.

answer

structured

question

The ____ is responsible for specifying data requirements, what models are needed, how these models might be used, and how users want to view the results.

answer

managerial designers

question

____ decisions, or programmable tasks, can be automated because a well-defined standard operating procedure exists for these types of decision

answer

Structured

question

Which of the following geographic objects of a GIS is mostly likely to show a large tourist attraction?

answer

Areas

question

Which of the following geographic objects of a GIS is mostly likely to show the location of a river?

answer

Lines

question

During the ___ phase of the decision-making process, the decision maker defines associations between alternatives and criteria.

answer

Design

question

Which of the following tasks is performed by managers for which an EIS is useful?

answer

Spotting trends

question

During the ___ phase of the decision-making process, a decision maker easiness the organization's environment for conditions that need decisions.

answer

Intelligence

question

The ____ component includes mathematical and statistical models that, along with the database, enable a DSS to analyze information.

answer

model base

question

____ decisions include a structured aspect that benefits from information retrieval, analytical models, and information systems technology.

answer

Semistructured

question

The ____ comment of a DSS manages and coordinates the other major components.

answer

DSS engine

question

Dispatching personnel and equipment to crime and fire locations is an example of a(n) GIS application.

answer

government

question

Resolving conflicts between two divisions is a type of ___ decision at the tactical management level.

answer

unstructured

question

In the ____ phase of the decision-making process, the organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan.

answer

implementation

question

A merger is a type of ____ decision at the strategic management level.

answer

Semistructured

question

Sales forecasting is an example of a(n) ___ task.

answer

semistructured

question

Which of the following geographic objects of a GIS is most likely used to show the location of an airport?

answer

Points

question

The ___ module component of the EIS is responsible for managing data access.

answer

administrative

question

___ decisions are typically one-time decisions, with no standard operating procedure pertaining to them.

answer

unstructured

question

The _____ module component of the EIS is responsible for using the system.

answer

Runtime

question

the _____ module of the EIS is used by the developers to confide data mapping and screen sequencing.

answer

builder

question

Plant location is a type of ___ decisions at the strategic management level.

answer

structured

question

An executive information system (EIS) is a branch of ______

answer

DSS

question

The ___ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.

answer

Choice

question

Tracking changes in ridership on mass-transit systems is an example of a(n) ____ GIS application.

answer

Urban Planning

question

Research and development is an example of a(n) ____ task.

answer

unstructured

question

___ Systems have been one of the most successful artificial intelligence related technologies

answer

Expert

question

A(n) ____ can be used to automatically fill out Web forms

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Personal Agent

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The ____ characteristic of an intelligent agent demonstrates the agents's ability to learn from previous knowledge and go beyond information given previously.

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mobility

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Som banks use a(n) ______ system to qualify customers for loans, using parameters from past customers stored in a database

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Case-based reasoning

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Within the context of the components an expert system, a(n) ___ similar to the model base component of a decision support system

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inference engine

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The size ad complexity of the human language has made developing ____ systems difficult.

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natural-language processing

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A(n) _____ works with the knowledge base management system to ensure that the knowledge base is as up-to-date as possible.

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knowledge acquisition facility

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In forward chaining, the "____" condition is evaluated first.

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Data mining agents work with a ____, detecting trends and discovering new information and relationships among data items that were not readily apparent.

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data warehouse

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_____ perform well at simple, repetitive tasks and can be used to free workers from tedious or hazardous jobs.

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Robots

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____ is an example of a programming language for controlling robots.

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Variable Assembly Language (VAL)

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_____ is an example of an expert system used for monitoring consumer sentiments in blogs, comment sections, and Web-based articles.

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COGITO

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_____ is an example of an expert system that can be applied to various financial applications

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PortBlue

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_____ was developed so that users could communicate with computers in their own language.

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Natural-Language processing.

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In backward chaining, the expert system starts with the "____" condition.

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Then

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An example of _____ analysis on voles entering a customer accout number and having the system display the customer's current balance.

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What-is

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In the context of expert systems, ___ consists of common sense, rules of thumb, educated guesses, and instinctive judgements.

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Heuristics

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In the AI Field, ______ engineers try to discover "rules of thumb" that enable computers to perform tasks usually handled by humans.

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Knowledge

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Intelligent agents demonstrate ____, the capability to select problems or situations that need attention and act on them.

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reactivity

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The ______ characteristics of a intelligent agent demonstrates its capability to interact with users in a more natural language.

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humanlike interface

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A ____ catalog displays product descriptions based on customers' previous experiences and preferences,

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Virtual

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_____ enables an expert system to learn from experience and examine and extract relevant facts to determine the path to a solutions

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Meta-Knowledge

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Intelligent agents are also called ____

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bots

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In the context of the decision making analyses that use information technology, ______ analysis is avaliable in spreadsheet programs such as Microsoft Excel.

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What-If

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TVs that adjust screen color and texture for each frame and stabilize the volume based on the viewer's location in the room are demonstrating

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Fuzzy Logic

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The _____ characteristic of an intelligent agent demonstrates the agent's ability to migrate from one platform to another with a minimum of human intervention.

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mobility

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The ______ characteristic of an intelligent agent demonstrates the agent's ability to operate with minimum input.

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autonomy

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The ____ component of an expert system is important because it helps give users confidence in the system's results.

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Explanation facility

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______ was the first expert system developed to determine the the chemical structure of molecules.

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DENDRAL

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One of the requirements of a computer that can support artificial intelligence is to ____

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be able to deal with new situations based on previous learning

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_____ agents usually track and report on computer equipment and network systems to predict when a system crash or failure might occur

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Monitoring and surveillance

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The knowledge base component must include, _____ which consists of rules related to a problem or discipline.

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heuristic knowledge

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_____ is a small electronic device consisting of a small chip and an antenna, and performs the same task as bar codes.

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Radio frequency identification tag

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_____ is a broadband wireless technology based on the IEEE 802.16 standards.

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WiMAX

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An advantage of grid computing is ______, meaning that if one node on the grid fails, another node can take over.

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scalability

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_______ is a Web-based personal financial management service that is an example of Saas.

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Mint.com

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____ Could be used to make sure people don't vote more than once.

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Biometrics

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Within the context of virtual reality system is an input device that captures and records movements of the suer's feet as the user's feet as the user turns in different directions.

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walker

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A(n) ______ is a matrix barcode consisting of black modules arranged in a swaure pattern on a white background.

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Quick Response Code

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_____ uses computer-generated, three-dimensional images to create the illusion of interaction in a real-world environment

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Virtual reality technology

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With the ___ model, users don't need to be concerned with new software versions and compatibility problems because the application service providers offer the most recent version of the software.

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SaaS

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Network administrators use ____ technology to get antivirus updates downloaded on employees' workstations automatically

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Push

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A cave automatic virtual environment (CAVE) is a virtual environment consisting of a _____ room in which the walls are rear projection screens.

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Sube-shaped

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One major obstacle to using VR technology is that not enough ____ are currently available to carry out the data transmissions needed for a virtual reality environment

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Fiber Optic Cables

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WiMAX is designed for wireless _____

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metropolitan area networks

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Within the context of virtual reality technology, ____ refers to giving users the sense that they're in another location, even one geographically far away and can manipulate objects as through they are actually in that locations.

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Telepresence

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With _____ technology, a Web server delivers information to users who have signed up for this service instead of waiting for user requests to see the information.

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Push

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Within the context of virtual reality technology, ____ refers to enabling users to act on objects in a virtual reality environment such as using a data glove to pick up and move objects

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interaction

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____ RFID tags have no internal power supply

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Passive

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____ component of a virtual reality system enable users to see and hear the virtual world.

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Visual and aural system

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_____ Computing is also know as on-demand computing

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Utility

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In grid computing, each participant in a grid is referred to as a "____"

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node

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Within the context of virtual reality technology, ___ refers to allowing users in different locations to interact and manipulate the same world at the same time by connecting two or more virtual worlds.

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networked communications

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_____ is also know as "on-demand software."

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Saas

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Within the context of virtual reality technology, _____ refers to giving objects in a virtual reality environment texture and shading for a 3D appearance.

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simulation

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Bluetooth can be used to create a ___, to communicate among computerized devices,

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personal area network

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One advantage of grid computing is ___, meaning more nodes can be added for additional computing power without affecting the network's operations.

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Scalability

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Nanotechnology incorporates techniques that involve the structure and composition of materials on a ____

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nanoscale

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____ have been added to sports gear, such as tennis and golf balls and tennis rackets, to make them more durable and improve their responsiveness.

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Nanomaterials

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When using a(n) _____, IS personnel time is freed up to focus on applications, such as customer relationship relationship management and financial information systems, that are more strategically import to the organization.

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application service provider model

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Within the context of virtual reality technology, the main technology used in an exocentric environment is ___

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3D graphics

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___ computing is a platform incorporating many recent technologies such as Saas and Web 2.0 under one platform

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Cloud

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Users interact via avatars in a(n) ____

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virtual world

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_____ RFID tags can be embedded in a striker or under the skim (human or animal)

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Facing Fear: The Ravine. The Jumping Tree, Fine – Flashcards 31 terms

Jay Barber

31 terms

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Facing Fear: The Ravine. The Jumping Tree, Fine – Flashcards

question

Factual communication style

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