MGT 304 Chapter 2 – Flashcards
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Based on a survey buy Edelman, how many people say they triust in business in general? a. 90% b. 70% c. 50% d. 30%
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50%
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According to a survey by Edelman, how many people say they trust in business leaders to tell the truth? a. 58% b. 38% c. 18% d. 8%
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18%
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according to Yukl's definition of leadership, leadership is a.. a. trait b. skill c. behavior d. process
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process
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the essence of leadership is... a. an influence process b. manipulating others c. planning strategies d. training employees
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an influence process
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according to the test, leadership directs individuals and groups toward achieving... a. group conflict b. organizational goals c. status quo d. individuals' demands
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organizational goals
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according to Bennis' distinction between leaders and managers, leaders... a. imitate others b. rely on control c. challenges the status quo d. do things right
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challenge the status quo
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sally starts a company and she knows that for her business to be successful she needs... a. managers only b. leaders only c. neither leaders nor managers d. both leaders and managers
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both leaders and managers
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the roles of leaders and managers a. are identical b. are not related at all c. overlap to some extent d. are unimportant to organizational behavior
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overlap to some extent
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tom can switch between control and inspiration as the situation demands, tom is a... a. manager b. managerial leader c. leader d. magician
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managerial leader
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what leadership theory emphasizes adaptability of leader depending on follower characteristics? a. Situational leadership b. Transactional leadership c. Authentic leadership d. Humble leadership
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situational leadership
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susan is a new manager and interested in truly becoming a leader who establishes a course of direction for her followers. in order to learn more she should focus on research related to... a. administration b. visionary leadership c. systems analysis d. transactional leadership
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visionary leadership
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the full-range leadership development model depicts leadership as a... a. impossibility b. static process c. continuum d. management skill
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continuum
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how is transformational leadership related to transactional leadership in the full-range leadership development model? a. They are unrelated. b. Transformational leadership is built on the foundation of transactional leadership. c. They are one and the same. d. Transactional leadership is built on the foundation of transformational leadership.
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transformational leadership is built on the foundation of transactional leadership
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transactional leaders motivate followers through... a. inspiration b. role-modeling c. inclusion d. rewards
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rewards
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joann motivates followers through corrective actions and rewards she can be described as a... a. charismatic leader b. visionary leader c. transactional leader d. transformational leader
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transactional leader
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jamal gives rewards depending on the actions of his followers. jamal is demonstrating which of the following types of leadership in the full-range model of leadership? a. Laissez-faire b. Contingent reward c. Management-by-exception, passive d. Management-by-exception, active
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contingent reward
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joseph consistently looks for errors to correct and corrects them. joseph is demonstrating which of the following types of leadership in the full-range model of leadership? a. Management-by-exception, active b. Management-by-exception, passive c. Laissez-faire d. Contingent reward
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management-by-exception, active
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leaders who demonstrate management-by-exception (passive) behaviors... a. inspire followers b. do not look for errors but correct them when they find them c. actively look for errors and correct them when they find them d. avoid leadership activity
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do not look for errors but correct them when they find them
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laissez-faire leadership is... a. more effective than transformational leadership b. actively looking for corrective opportunities c. near avoidance of leadership d. inspirational to others
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near avoidance of leadership
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list 3 of the four I's of transformational leadership... a. Idealized influence b. Individualized consideration c. Intellectual stimulation d. Improvised efforts
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idealized influence, individualized consideration, intellectual stimulation
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rhonda treats each of her employees as a unique person. she is demonstrating which of the following of the behaviors of transformational leadership? a. Idealized influence b. Intellectual stimulation c. Individualized consideration d. Inspirational motivation
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individualized consideration
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james listens to followers openly and does not criticize their ideas. he is demonstrating which of the following of the behaviors of transformational leaders? a. Inspirational motivation b. Intellectual stimulation c. Individualized consideration d. Idealized influence
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intellectual stimulation
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julie is positive and upbeat and gets others to feel optimistic as well. she is demonstrating which of the following of the behaviors of transformational leaders? a. Intellectual stimulation b. Idealized influence c. Inspirational motivation d. Individualized consideration
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inspirational motivation
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tamara is admired and respected and is seen as a change agent. she is demonstrating which of the following of the behaviors of transformational leaders? a. Individualized consideration b. Inspirational motivation c. Intellectual stimulation d. Idealized influence
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idealized influence
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intellectual stimulation is characterized as... a. being seen as change agents in the organization b. inspiring to others to work hard toward organizational goals c. encouraging innovation and new ideas d. getting to know people one-on-one and mentor them
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encouraging innovation and new ideas
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individualized consideration is characterized as... a. being seen as change agents in the organization b. inspiring to others to work hard toward organizational goals c. encouraging innovation and new ideas d. getting to know people one-on-one and mentor them
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getting to know people one-on-one and mentor them
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inspirational motivation is characterized as... a. being seen as change agents in the organization b. inspiring to others to work hard toward organizational goals c. encouraging innovation and new ideas d. getting to know people one-on-one and mentor them
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inspiring others to work hard toward organizational goals
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idealized influence is characterized as... a. being seen as change agents in the organization b. inspiring to others to work hard toward organizational goals c. encouraging innovation and new ideas d. getting to know people one-on-one and mentor them
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being seen as change agents in the organization
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what leadership type is defined by behavior that mobilizes extra effort from followers? a. Transactional leadership b. Transformational leadership c. Humble leadership d. Laissez-faire leadership
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transformational leadership
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what are outcomes associated with transformational leadership? a. Positive attitudes b. Commitment c. Punishment d. Performance of followers
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positive attitudes, commitment, and performance of followers
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donald wants to be seen as a transformational leader. he should focus on... a. training employees b. strategic planning c. employee discipline d. relationships with followers
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relationships with followers
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according to leader-member exchange (LMX) theory, leaders treat followers differently based on.... a. employee demographics b. employee apparel c. employee contributions to work group d. employee ancestry
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employee contributions to work group
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which leadership theory is defined as, "the quality of the working relationship that is developed with each follower"? a. Humble leadership b. LMX c. Transactional leadership d. Transformational leadership
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LMX
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Griffin performs the duties of his job, but does not go above and beyond what is required. he is likely a part of which of his leader's groups? a. Out-group b. In-group c. Control group d. Discipline group
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out-group
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alexis performs the duties f her job, and offers to take on extra work. she is likely a part of which of her leader's groups? a. Out-group b. In-group c. Control group d. Discipline group
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in-group
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what is not one of the steps of LMX development? a. Role-taking b. Role-making c. Role-faking d. Role-routinization
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role-faking
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what is not one of the outcomes of being in a leader's in-group according to LMX theory? a. More challenging work b. Increased salaries c. More promotions d. Lower organizational citizenship behaviors
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lower organizational citizenship behaviors
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ben is forming an overall assessment of his followers. which step in LMX development is Ben undertaking? a. Role-clarifying b. Role-routinization c. Role-taking d. Role-making
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role-taking
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which of the following steps in LMX development occurs when mutual expectations of working relationships are established and follower's roles becomes clearer? a. Role-clarifying b. Role-routinization c. Role-taking d. Role-making
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role-making
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which step in LMX development occurs when role become more stable and both the leader and follower know what to expect? a. Role-clarifying b. Role-routinization c. Role-taking d. Role-making
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role-routinization
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According to research on LMX theory, having high quality relationships with one's leader is not positively related to ____________. a. higher performance b. enhanced satisfaction c. stronger commitment d. increased turnover intentions
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increased turnover intentions
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Chris wants to improve followers' outcomes such as performance, satisfaction, and commitment; one proven way to do so is to ____________. a. leave followers alone to focus on work only b. develop better relationships with followers c. focus on customer satisfaction d. engage in transactional leadership
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develop better relationships with followers
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Simone recently read a Harvard Business Review article on 'managing your boss.' Which of the following is probably not a step discussed in the article? a. Flattery or ingratiation b. Understand your boss c. Understand yourself d. Develop a working relationship with your boss
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flattery and ingratiation
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Marvin wants to "manage his boss," so he read about this process. One guideline he could follow is to a. know your boss, but stay true to your own style b. continually ask for follow-up, whether your boss is comfortable or not c. beware of other managers' styles, especially if they have a stake in the outcome of a project d. you should not attempt to manage your boss as it is contrary to typical working relationships
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be aware of other managers' styles, especially if they have a stake in the outcome of a project
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In order to "manage your boss," it is important to ____________. a. become a 'pet' employee b. flatter your boss c. focus on your own expectations d. develop an effective working relationship
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develop an effective working relationship
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To better "manage your boss," you should ______________. a. focus on faking your talents b. focus on what you can offer to him or her to be more effective c. focus on your weaknesses d. focus on how they take their coffee
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focus on what you can offer to him or her to be more effective
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Which of the following is not one of the follower reactions to authority discussed in the text? a. codependence b. counterdependence c. overdependence d. interdependence
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codependence
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The best type of follower reaction to authority is to be ____________. a. codependent b. counterdependent c. interdependent d. dependent
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interdependent
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Carmela resents authority. Her reaction to authority efforts would be described as ____________. a. codependent b. counterdependent c. dependent d. interdependent
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counterdependent
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Rick gives into his boss all of the time. His reaction to authority efforts would be described as ____________. a. codependent b. counterdependent c. interdependent d. overdependent
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overdependent
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In order to develop an effective working relationship with your boss, you should __________________. a. avoid unnecessary contact with your boss. b. be dependable and honest above all. c. tell your boss what they want to hear, even if untrue. d. undermine your coworkers.
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be dependable and honest above all
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Which of the following is not a benefit of being a leader in the middle? a. Linking pin between upper management and followers b. Having more resources to exchange c. Knowing office gossip d. Vision sharing and goal sharing
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knowing office gossip
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Which of the following is not an advantage of career mentoring for the mentee? a. Increased performance b. More promotions c. Higher salary d. Out-group membership
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out-group membership
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Shane wants to find a mentor. A good first place to start is ____________. a. his subordinates b. his co-workers c. his chief executive officer (CEO). d. his boss
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his boss
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Dwayne receives career advice from Susan. In this relationship Dwayne is best described as a ____________. a. mentee b. mentor c. follower d. manager
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a mentee
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Dwayne receives career advice from Susan. In this relationship Susan is best describe as a ____________. a. mentee b. mentor c. follower d. manager
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a mentor
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Mentors in the workplace provide which type of support for their mentees? a. Academic support b. Defensive support c. Career support d. Financial support
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career support
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"The willingness to be vulnerable" is an often-cited definition of ____________. a. succorance b. gullibility c. neediness d. trust
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trust
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Trust is best characterized as a(n) ____________. a. behavior b. trait c. psychological state d. activity
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psychological state
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Which of the following is not part of the three-part view of trust? a. Calculus-based trust b. Reward-based trust c. Knowledge-based trust d. Identification-based trust
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reward-based trust
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Which of the following form of trust is based on keeping record of what another has done for you: a. calculus-based trust b. position-based trust c. knowledge-based trust d. identification-based trust
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calculus-based trust
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Which of the following form of trust is grounded in how predictable the other person is? A. Calculus-based trust B. Position-based trust c. Knowledge-based trust D. Identification-based trust
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knowledge based trust
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Which of the following forms of trust is characterized by two individuals sharing goals and objectives? a. calculus-based trust b. position-based trust c. knowledge-based trust d. identification-based trust
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identification-based trust
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Blake is new to MacroTech, Inc. Which of the following is not one of the recommended ways to proactively adapt to his new organization? a. Manage his boss b. Negotiate more job challenge c. Be pessimistic d. Seek feedback
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be pessimistic
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Thelma wants to have the highest degree of trust with her subordinates. She should strive to develop ____________. a. calculus-based trust b. personality-based trust c. knowledge-based trust d. identification-based trust
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identification-based trust
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Eldrick is guilty of a transgression against his boss Elin. He should respond with a(n) ____________. a. apology b. excuse c. incomplete explanation d. denial
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apology
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Which of the following is not one of the three questions to ask after a trust violation occurs? a. Is the trustee innocent of committing the transgression? b. Did the trustee mean well by his or her actions? c. Should the violation be attributed to the situation or the person? d. Is the personal shortcoming fixable or is it an enduring characteristic of the trustee?
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did the trustee mean well by his or her actions?
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Sheila wants to influence her followers. She should know that the source of influence is ____________. a. agreeableness b. intelligence c. power d. desire
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power
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Which of the following is not included in position power? a. Coercive power b. Reward power c. Legitimate power d. Referent power
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referent power
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The authority to punish is known as which type of power? a. Reward b. Coercive c. Expert d. Referent
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coercive
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The authority to provide incentives is known as which type of power? a. Expert b. Coercive c. Reward d. Referent
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reward
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The authority to make a request and get a response due to the nature of the roles between two people is known as which type of power? a. Coercive b. Legitimate c. Reward d. Expert
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legitimate
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The ability to influence others due to knowledge or a special skill set is known as which type of power? a. Reward b. Coercive c. Referent d. Expert
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expert
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The ability to influence based upon others' identification with the individual and followers' desire to emulate them is known as which type of power? a. Coercive b. Legitimate c. Referent d. Expert
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referent
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Which of the following is not one of the outcomes of an influence attempts as described in the book? a. Commitment b. Regret c. Compliance d. Resistance
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regret
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There is a range in each individual within which orders are acceptable without conscious questioning of their authority. This is called the ____________. a. zone of indifference b. zone of deference c. zone of encouragement d. zone of twilight
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zone of indifference
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Zone of indifference is centered on which type of power? a. Referent b. Coercive c. Legitimate d. Personal
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legitimate
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Which of the following is not one of the three lines of organizational power? a. Lines of supply b. Lines of command c. Lines of information d. Lines of supply
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lines of command
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Stephen read about Yukl's proactive influence tactics in his OB text. Which of the following is not among these influence tactics? a. Consultation b. Collaboration c. Coalition tactics d. Coercion
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coercion
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Paul's boss attempts to influence him using demands, threats, frequent checking, and/or persistent reminders. His boss is using which influence tactic? a. Apprising b. Ingratiation c. Pressure d. Exchange
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pressure
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Claire's boss attempts to influence her by providing relevant resources and assistance. Her boss is using which influence tactics? a. Collaboration b. Legitimating tactics c. Consultation d. Rational persuasion
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collaboration
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Which of the following outcomes are not associated with perception of organizational politics? a. Decreased job satisfaction b. Lower turnover c. Decreased performance d. Increased anxiety and stress
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lower turnover
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Gabi has an ability to effectively understand others at work and uses that knowledge to influence others to act in ways that enhance his personal objectives. Gabi is demonstrating ____________. a. humble leadership b. mentorship c. servant leadership d. political skill
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political skill
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Kim is a leader who promotes honesty, and acts based on her moral values and beliefs. Kim is demonstrating ____________. a. humble leadership b. servant leadership c. ethical leadership d. transformational leadership
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ethical leadership
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Which of the following is not one of the four components of ethical leadership? a. Moral sensitivity b. Moral judgment c. Moral turpitude d. Moral motivation
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moral turpitude
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David recognizes how his behavior impacts others. This is which component of ethical leadership? a. Moral sensitivity b. Moral judgment c. Moral motivation d. Moral action
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moral sensitivity
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Donna demonstrates a need to do the right thing in all circumstances. This describes which component of ethical leadership? a. Moral sensitivity b. Moral judgment c. Moral motivation d. Moral action
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moral motivation
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Dylan is adept at determining the right ethical decision. This describes which component of ethical leadership? a. Moral sensitivity b. Moral judgment c. Moral motivation d. Moral action
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moral judgment
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Pamela is deeply aware of how one thinks, and behaves and is perceived by others as being aware of her own and others' values, knowledge, and strengths. Pamela can best be described as which type of leader? a. Servant leader b. Humble leader c. Transactional leader d. Authentic leader
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authentic leader
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Which of the following is not an element of authentic leadership? a. Others focused b. Internalized moral perspective c. Relational transparency d. Balanced processing
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others focused
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Leadership and management are one and the same. a. True b. False
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false
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According to Bennis, a leader maintains while a manager develops. a. True b. False
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false
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According to Bennis a leader inspires trust. a. True b. False
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true
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All organizations need managers, but not all organizations need leaders. a. True b. False
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false
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According to situational leadership, a leader is the same all of the time regardless of the circumstances. a. True b. False
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false
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Trust is unrelated to transactional leadership. a. True b. False
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false
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John is a low performing employee. In order to improve his performance his leader may use Management-by-Exception approaches. a. True b. False
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true
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According to meta-analytic results, transformational behaviors are positively and significantly related performance and productivity ratings of supervisors. a. True b. False
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true
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One can be a transactional leader or a transformational leader, but never both. a. True b. False
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false
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According to LMX, leaders treat all followers the same. a. True b. False
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false
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Most followers are completely dependent on their boss. a. True b. False
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false
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Research has shown that an effective working relationship with the boss can permeate the entire organization. a. True b. False
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true
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Excuses are never a part of repairing trust. a. True b. False
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false
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Power is the source of influence. a. True b. False
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true
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Personal power is directly related to the position one holds. a. True b. False
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false
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The servant leader is a servant first. a. True b. False
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true
