Marketing Research For Costa Cafe In Order To Identify Analysis Essay Example
In spite of these figures, Costa is facing problems related to their competitors. A recent survey by Allegro Strategies revealed that Cataracts Coffee, one of Costa's main competitors, has the highest consumer brand recognition among all coffee chains, being recognized by an impressive 77% of coffee shop visitors, followed by Costa Coffee with 72%. Naturally, Costa's management is very concerned.
As a marketing research agency, we are conducting a study to identify the typical customers of coffee outlets and understand their needs, expectations, and buying behavior. The decision problem that Costa Coffee management is currently facing is why they are losing customers to their main competitors. We have implemented an appropriate research design and will provide justifications for our chosen approaches. We have also conducted background research to gain a deeper
...understanding of the problem at hand.
Additionally, we have created a questionnaire to help us identify the typical customers of branded coffee shops and gather their opinions and perceptions about the coffee market. Alongside the questionnaire, we have utilized observation techniques to gain a better perspective on customers' buying behavior and compare the effectiveness of different coffee shops. Furthermore, in order to fully address the objectives of the research, a focus group has been conducted as well.
The research findings include well-analyzed tables and charts, as well as clear presentations of observation results and focus group findings. Our analysis reveals that Costa coffee is the second most preferred coffee shop after Cataracts. Furthermore, we have properly identified and presented the needs, expectations, and buying behavior of typical branded coffee shops.
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