Discuss the obstacles organizations encounter as they shift from brick and mortar marketing to online sales. Propose effective strategies for organizations like Zara and Wal-Mart that struggle with introducing ecommerce. Examine the pros and cons of selling through storefronts versus online channels. A marketing channel links sellers with end-users, potentially through intermediaries such as wholesalers, retailers, and agents.
According to Finch (2012), members within the traditional distribution chain perform various tasks, including transportation, promotion, sorting, order processing, inventory management, insurance, and financing. These individuals are remunerated for their services, ultimately reducing profits for producers and potentially resulting in higher costs for customers. Despite this, the involvement of intermediaries in the distribution process should only be justified if they continuously add value to the goods
...being sold beyond what a producer could accomplish independently.
Organizations like Zara and Wal-Mart can help customers navigate the shift from traditional to online shopping by tackling challenges such as customer service, return policies, and secure payment systems. They can offer assistance through live chat lines and a welcoming return policy while ensuring safe financial transactions. To incentivize online shopping, companies such as Wal-Mart provide free store pick-up services to save customers on shipping fees. In my area, there are two Wal-Mart stores available. Although the closest one to me is smaller, it still offers a range of merchandise.
Shopping and paying for items online has proven to be a convenient option for me. It is even better when I can pick up the purchased item from a nearby store on the same day. This trend of selling products online has also affected the usual marketing channels since both producers
and retailers are now offering their items online. Some online sales are made directly from the manufacturer to the end consumer. However, even in an online market, there is still a need for a distribution process. When customers purchase directly from a manufacturer's or reseller's website, it leads to channel disintermediation (Finch, 2012).
Although online shopping often results in cost savings for customers, it can also have a negative impact on customer service. Selling through a physical storefront and online both have their advantages and drawbacks. Online shopping is convenient for buyers, and both producers and customers benefit from cost savings and increased profits due to the elimination of middlemen. However, companies transitioning to internet sales must also consider the cost and implementation of technologies such as electronic funds transfer, online order processing, and inventory management software. These tools may ultimately replace intermediaries in the distribution chain, as their functions are increasingly shifted to producers and manufacturers (Finch, 2012).
During the transition to the global market, producers/manufacturers will need to take on other responsibilities, such as bearing the costs of shipping and stocking smaller quantities for customers, and experiencing less support and promotion from intermediaries. "Going Global" outlines five strategies for entering the global market - indirect exporting, direct exporting, licensing, joint venture, and foreign direct investment (Finch, 2012). Strengths and limitations of each strategy must be considered when implementing them. McDonald's has succeeded globally and many lessons from their success can be applied across industries.
According to a source from 2012, indirect exporting refers to the process where a company sells its product to a third party that will subsequently sell the product to customers in foreign
countries. This strategy boasts several strengths such as a reduced financial commitment, decreased financial risk due to the involvement of a third party, and decreased risk of the product or brand performing poorly in the new market. However, this entrance strategy also has limitations because companies must rely on the third party to obtain customers and negotiate sale prices. On the other hand, direct exporting involves the firm entering the market themselves and managing their own exports, as stated by the same source in 2012.
When it comes to export strategies, businesses have the option of managing their own exports. This approach can offer increased control, potential profits and returns, but also entails substantial risk and requires significant investment in both time and money (2012). On the other hand, licensing provides a relatively low-risk market entry alternative that doesn't require large capital investments. There is also potential flexibility for overcoming country restrictions and barriers as well as the opportunity to charge higher prices (2012).
Limitations may come with licensing, such as fees and royalties to the licensor, limited financial potential, potential damage to the brand due to poor product quality, and the possibility of license abuse. However, forming a joint venture with a local partner in a foreign country allows for gaining the trust of local consumers and insight into the local culture. Nevertheless, decisions can become difficult if there is friction between investors and the company. Another strategy is foreign direct investment (FDI), which involves building or buying facilities in the foreign country. FDI provides potential high rewards for the company, access to cheap labor and resources, improved relations with local people, and complete control over
policies.
According to the source from 2012, FDI carries significant risks with great potential for loss and high costs for companies. However, Toyota has succeeded by producing automobiles in both the United States and Canada. By operating two plants, they can increase production while reducing costs by importing and exporting specific parts that are less expensive to produce in each country. McDonald's provides an example of the importance of respecting a country's culture.
While alcohol sales are not typically found in American McDonald's, some locations abroad do offer this option. The appeal of affordable prices makes the restaurant accessible to customers of all income levels, contributing to its success in foreign markets. Additionally, McDonald's creates numerous job opportunities for locals when they expand into a new country, which further strengthens their reputation as a valuable contributor to the economy.
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