Flashcards About HOSPITALITY FINAL

Refreshment of strength and spirit

300 million visitors per year

Theme parks

heritage tourism

private clubs

A festival

Club members feel more ownership of the property than hotel guests

The country club

Recreation for special populations

Private swimming pools

Leaders

Showing transactional or transformational traits

Transactional leader

Ethics

Manager

Top management

Management to have good results

Interpersonal skills

What needs to be done

Conceptual, interpersonal, and technical

COmpared to restaurant -Managed services operations produce food in large-quantity batches for service and consumption within fixed time periods. -The volume of business is more consistent and therefore easier to cater -In managed services, it is necessary to meet both the needs of the guest and the institution -In some operations, the guests may or may not have alternative dining options available and are a captive clientele -Many managed operations are housed in host organizations that do not have foodservice as their primary business

Airlines regard in-flight foodservice as an expense that needs to be controlled -the food must be able to withstand the transport conditions and extended hot or cold holding period from the time it is prepared until the time it is served. Gate gourmet is the largest in-flight food and related services provider. operating in 28 countries on six continents producing 250 million meals average a year. To trim costs they now sell snacks instead of meals on short flights. Three categories of service. Coach business and first-class

Caters to education, healthcare, governemnt, remote site segments. Offer outsourcing solutions to healthcare, corporate, and education markets. They offer housekeeping, groundskeeping, foodservice, plant operation, and maintenance, and facilities management. Serve clients and customers. Serves corporations, colleges/ universities, healthcare organizations, and school districts.

It could be cheaper, the quality of the program, recruitment of management and staff, expertise in management of serviced apartments, resources available; people, programs, management systems, information systems, Labor Relations and other support, outsourcing of administrative functions

National School Lunch Act of 1946: Federal funding is provided in the amount of $2.72 per student meal If students receive good meals, the military would have healthier recruits Such a program would make use of the surplus food that farmers produced

Individuals traveling for pleasure or business. Person traveling to and staying in places outside their usual environment for no more than one consecutive year for leisure business and other purposes.

The United States

There is interdependency between the various segments of tourism: Travel, lodging, foodservice, and recreation Each segment is, to an extent, dependent on another for business

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Ecotourism is focused more on individual values—it is "tourism with a conscience" Those who implement and participate in ecotourism activities should follow the following principles: Minimize impact Build environmental and cultural awareness and respect Provide positive experiences for both visitors and hosts Provide direct financial benefits for conservation Provide financial benefits and empowerment for local people Raise sensitivity to host countries' political, environmental, and social climate Support international human rights and labor agreements Generally, most ecotourism destinations are located in underdeveloped and developing countries Ecotourism projects tend to be developed on a small scale They are kept small in order to allow more in-depth tours and educational opportunities

The house edge is what makes casinos possible The house edge allows casinos to offer their customers honest games, fairly dealt, and still remain in business. The house edge is defined as a mathematical formula that allows the 'house' to keep a small percentage of every bet made by a player. The player may have some 'luck' in the short run but the house 'advantage' usually prevails over the long run.

gambling

Asia

Hotel operations: Much like the career opportunities in the full-service hotel industry, with the exception that food and beverage can be a division of its own and not part of hotel operations Food and beverage operations: High-quality food and beverage service in a wide variety of styles and concepts Some of the best foodservice operations in the hospitality industry are found in gaming entertainment operations Casino operations: Gaming operations Casino service Marketing Human resources Finance and administration Retail operations: Increased emphasis on nongaming sources of revenues Gaming entertainment business demands an expertise in all phases of retail operations From store design and layout to product selection, merchandising, and sales control Entertainment operations: Because of the increased competition, gaming entertainment companies are creating bigger and better production shows to turn their properties into destination attractions Production shows have climbed into the multi-million dollar range, with special entertainment venues built for superstars

Las Vegas, Atlantic City

Professional/ Trade Shows

The major players in the convention industry are convention and visitors bureaus (CVBs), meeting planners and their clients, the convention centers, specialized services, and exhibitions CVB's are major participants in the meetings, conventions, and expositions market. The IACVB describes a CVB as a not-for-profit umbrella organization that represents an urban area and that tries to solicit business or pleasure-seeking visitors.

The sales manager will invite the meeting, convention, or exposition organizer to make a familiarization (FAM) trip for a site inspection. The bureu assesses the needs of the client and organizes transportation, hotel accommodations, restaurants, and attractions accordingly

Conventions are larger meetings with some form of exposition or trade show included The majority are held in large hotels over a 3-5 day period A number of associations have one or more conventions per year. These conventions raise a large part of the association's budget

hotels, resorts, convention centers

Special Events are always planned, always arouse expectations, are usually motivated by a reason for a celebration. (a convention, meeting, festival/wedding) Special events ARE NOT : Spontaneous, do not arouse expectation, occur for no reason

Corporate events: Association Events: Charity balls and fundraising events: Social Functions: Fairs and Festivals: Concerts and sporting events:

SMERF (social, military, educational, religious, and fraternal organizations) is a category of organizations that fall into the social events category

Leadership skills Ability to communicate with other departments Delegating Project management skills Negotiation skills Coordinating and delegation skills Budgeting skills Ability to multi-task Enthusiasm Effective social skills Ability to form contacts

Annual meetings, sales meetings, new product launches, training meetings and workshops, management meetings, press meetings, incentive meetings, and awards ceremonies Continues to lead the event business industry

Range from a monthly luncheon to a yearly convention Planned 2-5 years in advance Destination is the determining factor

Unique opportunity for the event manager to work with the particular group or charity Normally, a theme is chosen for the event

Weddings, engagement parties, and holiday functions Planners or managers work on a broad variety of events SMERF (social, military, educational, religious, and fraternal organizations) is a category of organizations that fall into the social events category

Purpose of most fairs in the United States is usually related to the agriculture industry Festivals are planned events that are often themed to the celebration's purpose

Many concerts are planned as fund-raisers Opening ceremonies, halftime, and post-game shows for sporting events provide another "arena" for an event manager to select as a career path

Design: Allows freedom in creativity and the implementation of new ideas that support the objectives of the special event

Planning: Determine budget Selection of event site Selection of accommodations Travel arrangements Negotiate contracts Arrange catering Arrange entertainment, speaker, music Audiovisual needs Create marketing plan Prepare invitations and event packets

the research stage- Should answer the following questions: Why should a special event be held? Who should hold it? Where should it be held? What should be the focus of the event? What outcomes are expected?