GYM 3;2: Conflict Management Flashcards

Unless each step in the conflict resolution process is followed precisely, a conflict cannot be resolved.

Which of the following is NOT an example of a personal attitude toward a conflict? A. level of importance B. biases C. future goals D. prejudice

Conflicts arise when __________. A. values differ or are questioned B. power is used to manipulate C. perceptions vary D. all of the above

A problem at work must be handled the same way as a personal conflict.

Which of the following statements is TRUE? A. Arbitration is necessary when one or more of the parties involved is unwilling to compromise. B. Mediation involves a third party who does not help make a decision. C. A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution. D. all of the above

Which of the following is an influence on conflict resolution? A. capability B. the nature of the conflict C. personal attitudes D. all of the above

Which of the following is NOT another way of stating that perceptions differ? A. Beauty is in the eye of the beholder. B. Situations can be viewed from many perspectives. C. People of different ages have different tastes and priorities. D. Most people share similar opinions on important life matters.

Passive communicators do not care about others' feelings or thoughts.

Which of the following is NOT an example of nonverbal communication? A. facial expressions B. e-mail messages C. crossed arms D. rolling of eyes

Text messaging is an example of nonverbal communication.

Which of the following messages is most clearly stated? A. Please be here around 7:00 tomorrow. B. Please be here around 7:00 a.m. C. Please be here at 7:00 a.m. tomorrow. D. Please be here tomorrow.

Speaking skills to work on for effective communication include __________. A. reading body language and active listening B. voice volume, tone, and pitch C. reading body language and voice volume D. tone, pitch, and active listening

Individual sports can promote a person's social health.

Why should an athlete see a doctor after taking a blow to the head? A. A blow to the head can result in a serious, but not obvious, injury. B. All sports injuries need to be treated as if they are life-threatening. C. Blows to the head are generally fatal unless treated immediately. D. A blow to the head generally results in a fracture.