Extent to which HR Processes Reflect the Organisation’s Strategy Essay Example
The Marks & Spencer organization is committed to preserving the environment, safeguarding their employees, and serving the consumers. The competitive advantages and the external and internal environment in which they operate demonstrate their ongoing commitment to these goals.
Although there are critics of the company, available figures and statements from business experts provide evidence of Marks & Spencer's ongoing commitment to being the standard by which others are measured. This is the company's stated vision. One of their competitive advantages is their ability to maintain high-performance staff who contribute to the company's overall development. Their strategy of providing an internal environment that maximizes individual potential and growth is a key factor in retaining employees who are dedicated to helping the organization grow (Briscoe and Schuler 2004:190). Marks ; Spencer prioritized ergonomics in a major design program for new retail equipment. This result
...ed in an innovative design that ensures the safety and comfort of customers and staff while meeting business requirements ('Marks & Spencer Puts Ergonomics on the Case in Design Challenge' 2003:par2). Overall, the company has a strong focus on maximizing the potential of their human resources through a management system that drives Marks ; Spencer's progress.
Recommendations
Marks & Spencer's human resource planning, recruitment, selection, performance management, training, and reward practices are influenced by both internal and external environments. It is crucial to consider all factors in these two environments when formulating strategies. Currently, Marks ; Spencer utilizes cost-cutting measures such as outsourcing to optimize their human resources within the economic context. Nonetheless, it is vital to continuously assess these practices and implement necessary enhancements to adapt to evolving circumstances. The selection process holds great significance fo
the entire organization and its managers.
The importance of selecting the right human resources in successful organisations is widely acknowledged. These organisations devote significant time and resources to this process because they understand that a wrong decision can have costly consequences for both resources and opportunities, affecting many individuals. On the other hand, making the correct choice can result in growth and increased productivity for specific work groups associated with the new hire, as well as overall success for the organisation.
However, if an incorrect individual is chosen, it can lead to frustration, repetitive training, documentation, and low morale until their employment is eventually terminated. This then initiates a new selection process. Leaders within an organisation play a crucial role as their success directly impacts the company's overall success. Therefore, it is essential to establish a pay system that caters to their unique needs and position.
Employees often compare their pay with that of their colleagues in the workplace. When they perceive an unfair pay-effort imbalance – such as others receiving more for equal or even lesser effort – they tend to react negatively. Management must effectively apply equity theory in their pay system to control these perceptions.
By designing a pay system that is free from bias or subjectivity, employers can ensure fair treatment for their employees.The implementation of this practice will create a sense of trust among employees, ensuring that their efforts are acknowledged fairly and without any worries about favoritism.
It is important to clearly define and communicate performance measures to employees. It should be understood that improvements in performance will lead to increased pay. Pay systems should be fair and consistent to maintain employees' perception of
fairness. In addition, workplaces should trust their teams and encourage input from employees when setting company goals. This includes valuing the ideas and opinions of ordinary employees, as they are encouraged to think of themselves as business owners.
Most retail competitors in the United Kingdom are extensively utilizing information technology (IT) to benefit their business. According to Lawler et al. (2003:19), IT can assist companies in human resource management by facilitating record keeping, transactions, and providing expert advice on various areas such as selection, career development, compensation, and other tasks. This allows HR managers to focus more on strategic business support. The overall human resource practices of Marks and Spencer group are commendable and demonstrate their commitment to caring for employees while pursuing business growth. They invest in resources and analyze the internal and external environment to improve workforce performance through recruitment, selection, training, development, and pay systems. However, organizations must make decisions about allocating training resources effectively in a competitive world.
References
- Allio, R 2006, ‘Strategic Thinking: Ten Big Ideas’, Strategy ;Leadership, vol.34, no.4, pp.4-13.
- Blackhurst, C 2006, ‘M;S Miracle Worker;When Stuart Rose Took the Helm in 2004, Marks ;Spencer Had Lost Its Way.Now It's a High Street Star Again with Stunning Sales’, The Evening Standard, 12 April 12 issue, p.29.
- Briscoe, D ;Schuler, R 2004, International Human Resource Management: Policies ;Practices for the Global Enterprise.
Routledge,
New York. - Burke,R ;Cooper,C
Reinventing Human Resources Management: Challenges and New Directions.
Routledge,
New York.
Sinha,I
Customer Value Analysis in a Heterogeneous Market.Strategic Management Journal,
vol.22,
pp.
854-857. 6
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