Work Pressure in Catering Industry Essay Example

have shop renovation so as to re-design the working environment to create enough working space so as to minimize the danger of getting hurt and rest room for employee.

Besides, replacement of old machinery and better maintenance support while malfunctioning of machinery happened in non-office hours are another ways we advice Birdland (Hong Kong) Limited to do, so that the frontline manager can get better support from the company and reduce their stress level. Moreover, apart from removing the above physical stressors, redesigning the work and jobs can also reduce stressors like the number of hours worked (Sparks, Cooper, Fried and Shirom, 1997) which is another area that the frontline managers want the company to improve.

Based on the above idea, KFC should held leadership conference periodically and encourage shop manager to come prepared for the meetings with questions they have came across while their daily operation as well as share their experiences in troubleshooting their work and information which can increase the employee participation in decision making and increase their autonomy on their job.

Besides using the primary prevention strategies, we would recommend KFC to use secondary prevention strategies, this type of strategies involve amending responses to stressors, not like the primary strategies are to eliminate the stressors. It is an indirect way to reduce stress as it addresses the experience of stress rather than the stressors. As mention before, we suggest KFC to held leadership conference periodically, during the conference, the senior management can provide constant guidance, coaching and feedback.

Through those interactions between the frontline managers and senior management, the frontline manager can gain recognition from the senior

management as well as the support from them. Also, providing team building activities can improve the sense of belonging and work engagement of employees, so that the frontline managers can gain more social support from each other and achieve the goal of reducing the work stress.

To sum-up, workplace stress is very common, however, in KFC’s situation, the stress level is quite high, so that the frontline managers choose to leave the company. That’s why KFC should not only focus on how to maintain the competitiveness of the compensation package or the career development of the employees, they should also need to focus on the stress management of the frontline staff as this will affect the overall performance of the employees (shown in Appendix C Figure 1).