We will begin by investigating the background of the crisis - what transpired, who was implicated in the incident, and so on. Following this, we will delve into the actions Titan stores chain implemented to rectify the situation. Finally, we provide some advice for the SPSF on how to tackle such events. This report is significant in that it covers differing perspectives of the incident and also provides advice for the Society for Preventing Software Fraud (SPSF) on responding in this scenario.
* Looking into the crisis' background, a BBC television documentary revealed that Titan stores chain had allegedly acquired and sold illegal copies of the computer game 'Race against time'. The retail chain has been reported to have sold over 50,000 units of the game. A Titan stores chain employee, who chose to remain anonymous, disclosed that the company has recently faced difficulties
... within their procurement department. Despite these claims, Titan stores chain has a reputation for maintaining high ethical standards.
* Analysis of the measures taken by Titan Stores Chain:
1. All unlawful games were removed from their retail locations by Titan stores chain and were subsequently destroyed.
2. Titan stores chain informed law enforcement about the retailer of these illegal copies, providing thorough information about their location and selling practices.
There's no doubt that Titan Stores Chain inadvertently made a misstep by procuring illegal merchandise from their supplier. We've previously discussed how Titan Stores Chain handled these problems. In terms of advice, if I were in SPSF's position, I would definitely keep in mind the fact that Titan was unaware they were buying counterfeit games. This is not to imply that the company's compliance record
is flawless. Moreover, it's important for SPSF to carefully plan their subsequent actions as they could potentially harm a business' image and reputation. A suggested penalty might involve SPSF imposing a fine of ?10 on Titan Stores Chain for each game sold unlawfully, which in this case totals up to ?500,000 for 50,000 games. Such a punishment would likely act as a deterrent against future infractions.
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