Digital marketing combines digital technology platforms with traditional media to achieve marketing goals. It involves using digital media channels like databases for customer relationship management. A customer-centric approach to digital marketing considers the needs of different customers and utilizes techniques such as personas and customer scenarios. Personalization techniques allow for customization for individual customers.
Electronic commerce includes electronically mediated financial and informational transactions, while electronic business focuses on how technology benefits internal business processes and interactions with third parties. E-commerce transactions encompass various types including B2B, B2C, C2C, and C2B transactions.
There are six main digital media channels: search marketing, online PR, partnership (affiliate) marketing, display advertising, email, and social media marketing. These communication techniques can be used across pai
...d, earned, and owned digital media platforms.
The Internet serves as an additional channel for sales and communication that enhances and expands markets. It enables companies to establish new international markets without needing extra sales offices or agents.Digital marketing plays a crucial role in various marketing functions, allowing organizations to offer unique services and products. Additionally, it provides benefits such as cost reduction, efficient communication, and improved customer service. By utilizing tools like the web and e-mail, personalized communications can be created with customers, suppliers, and distributors. These advantages extend beyond large corporations and also benefit small or medium-sized enterprises. Digital marketing enables organizations to advertise, engage in public relations, access new distribution channels, enter untapped markets, enhance customer service, and streamline staff for cost reduction in order fulfillment.
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