DIE 4377 Ch 9 – Flashcards
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The term efficiency means
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Achieving outcomes with minimum inputs
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Which of the following are considered Decisional roles of managers by Mintzberg
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Disturbance handler & Negotiator
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Which of the following activities would be considered part of the INTERPERSONAL role of a manager
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Hiring & Training Staff
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Technical Skill
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Is most important at the start of ones management career
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The management function of planning
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Involves determining in advance what should happen
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Policies are important in organizations because they
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Provide a general guide for organizational behavior
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Span of management refers to the
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Number of people one manager can effectively management
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Line and staff positions differ in that line positions
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Have supervisory responsibility ; staff positions usually are paid a salary
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Standards are important in the control process because they
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Define the dimensions for what is expected to happen
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A group of people working together in some form of coordinated effort to attain objectives is termed
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An organization
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"Corporate Culture" is defined as
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Shared philosophies, values, assumptions, and norms
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The scalar principle means that
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A clear and unspoken line of authority extends from top to bottom in an organization
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Factors affecting the span of management include all of the following EXCEPT
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Authority of the manager
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What kind of departmentalization occurs when organization units are defined by the nature of work being performed?
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Functional
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The authority that is based on a managers expertise is termed
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Authority of competence
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Specify actions by stating what must or must not be done in an organization
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Rules
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Responsibility is the right to take action because of one's position in the organization
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False
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The management function of control focuses on the effective supervision of employees
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False
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The establishment of lines of authority in an organization is termed "horizontal division of labor"
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False
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The unity of command concepts means that an employee reports to only one manager
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True
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The right of a manger to direct the work of others is termed authority
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True
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The graphic presentation of an organization's structures is termed an organization chart
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True
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Generally the narrower the span of management the more horizontal integration that occurs
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False
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The assignment of various activities or tasks to different units or people is termed departmentalization
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False
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Efficiency
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Doing things right
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Effectiveness
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Doing the right things
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Authority
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Delegated from the top level to the lower level. Managers have the right to direct others and take actions because of his and her position.
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What 3 skills are needed by managers?
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Technical, Human, and conceptual
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5 functions of Management
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Planning, Organizing, Staffing, Directing, Controlling
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Planning
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Determining in advance what should happen
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Organizing
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Process of grouping activities, delegating authority to accomplish activities, providing for coordination of relationships, and facilitating decision making
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Staffing
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Most critical task of a manager is selecting people who will be most effective to the company
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Directing
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Human resource function concerned with individual and group behavior
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Controlling
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Guaranteeing that plans are being followed
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What are the characteristics of a front line manager?
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Technical skills, day to day activities
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What are the characteristics of a middle line manager
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Coordinate activities, facilitate activities at the physical level
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What are the characteristics of a top line manager?
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Conceptual skills, develop the vision
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A general manager
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Is responsible for everything in unit
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A functional manager
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Is responsible for only one organization
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Responsibility
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Obligation to perform an assigned activity or someone who accepted it. ME
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Delegation
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Assigning job activites
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Transitional authority AKA
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Formal authority-Top down
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Why Organizational Charts?
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To get a feel how everything works in the job
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Limitation
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Not exact representation of reality
