Developing Effective Communication In Health And Social Care Essay Example
Developing Effective Communication In Health And Social Care Essay Example

Developing Effective Communication In Health And Social Care Essay Example

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  • Pages: 5 (1314 words)
  • Published: August 3, 2017
  • Type: Article
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For a duration of fifteen weeks, I took part in 'Oakwood East Sussex School' located near Hampden Park in Eastbourne that provides pre-school and primary education. My focus was on observing and interacting with students aged 6 to 8 years in years 2 and 3. Additionally, I observed the interactions among personnel members, parents, and staff.

Observing the class every Monday from 8:30a.m to 3:30p.m provided a pleasant experience and valuable insights into how communication can impact students' learning abilities. The first chapter will delve into the various types of interpersonal interaction and communication witnessed during the work placement.

In this text, Chapter Two examines the utilization of the communication cycle for effectively sharing challenging, intricate, and sensitive information with a specific audience. In Chapter Three, there are examples from work placement that display factors constraining interpersonal interaction and effective communication. Care Work


ers can demonstrate their respect towards individuals by listening attentively to their needs and desires. Furthermore, Chapter Four outlines how service users' communication needs are catered to and supported. Lastly, in Chapter Five, there are illustrations from work placement revealing the fulfillment of specific communication requirements of service users.

Throughout my work placement, I engaged in various types of interactions including one-on-one and small group settings. An essential aspect of these exchanges was utilizing communication skills to effectively engage with service users. This is because communication serves as a vital tool for individuals to express themselves and connect with others, ultimately contributing to the formation of meaningful relationships.

Chapters Six, Seven and Eight delve into communication in health and social care settings. Chapter Six reflects on personal communication skills and suggests strategies to enhance interactions. Chapter Seve

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explores positive and negative factors affecting exchanges. In Chapter Eight, the benefits of communication for service users/patients and significant parties are scrutinized. During a work placement, four forms of communication were observed: spoken, written, visual and non-verbal. These were used by a mixed class of year 2 and 3 children aged between 6-8 years old.

Through my observation, I have gained valuable insights on the communication techniques used in the classroom. The teacher effectively communicates with students, staff and parents through various means such as verbal communication and interpersonal skills. Her teaching style engages students and creates a conducive learning environment. The teacher employs appropriate vocabulary, modulation and tone to maintain her authority while keeping the class focused on the lesson. Additionally, she prompts students with questions or repeats instructions to avoid misunderstandings.

The teacher uses various forms of non-verbal communication in the classroom, including raising her pitch and tone of voice to demonstrate anger or excitement, as well as employing humor to alleviate pressure. She employs eye contact, facial expressions, body language, posture, and gesture to communicate with her pupils. This entails encouraging and praising pupils by smiling, demonstrating enjoyment, and exhibiting disapproval or disappointment by frowning or raising eyebrows.

During my work placement, I observed a teacher who used eye contact to display respect and understanding towards her students. The students raised their hands to answer questions or ask for clarification, while a worrying facial expression indicated a lack of comprehension. Additionally, the teacher utilized a hand signal to quiet the class. Written communication, such as a learner achievement board, scheme of work, weekly timetable, and scheduled reviews, proved effective in facilitating communication between students

and teacher and fostering student responsibility for their own learning.

Visual communication encompasses the use of images or pictures, which can effectively transmit messages and emotions to people. Electronic communication, such as ICT (information communication technology) and the internet, provides interactive communication between teachers and students in classrooms. Television and radio are examples of visual and sound systems that communicate information. These media also fall under recorded information, serving as a type of interpersonal communication that allows the re-experience of past messages. Additional examples include CDs, videos, tapes, and so on.

The process of communication involves exchanging messages through verbal or non-verbal means, which requires individuals to use their sensory organs to receive and understand information. This cycle includes expressing one's own thoughts and comprehending the thoughts of others.

The communication process is composed of six stages, beginning with the articulation of thoughts. This initial step entails contemplating what we wish to communicate and to whom our message is intended. For example, if an educator aims to instruct learners on the art of storytelling, they must ponder how best to convey this knowledge through visuals such as graphs, illustrations or models. Moreover, they might opt for a captivating narrative that illustrates the procedure within class.

2. The teacher caught the students' attention by sharing a humorous anecdote, and observed their positive nonverbal reactions such as consistent eye contact and brightened facial expressions.

Observing the body language of students is key to assessing whether the teacher's techniques are effective, as it helps determine their level of interest or boredom. Additionally, the teacher may gauge comprehension by asking for a follow-up sentence or posing questions to check for understanding.

To determine

if her instructions were comprehensible and adhered to, the teacher will analyze the feedback from the kids. If her message was not clear, she may need to go back to the beginning and brainstorm ways to better communicate her ideas. This might include proposing fresh thoughts to clarify her original message.

Both verbal and non-verbal communication have unique impacts on the interaction process. Verbal communication pertains to speech or any audible language, whereas non-verbal communication includes sign language, signs, symbols, gestures, and writing. Once communicating through either method, it is crucial to pay attention to the recipient's body language for feedback. Scrutinizing their facial expressions, body posture, and muscle tone can aid in understanding their thoughts.

Cultural and historical discrepancies can lead to misinterpretations of emotions conveyed through non-verbal means. The discussion of emotionally loaded subjects, including delivering bad news about a loved one or sharing exam/job failure, can be upsetting and intimidating for the recipient.

We understand that the information we need to provide is challenging, complicated, and delicate. However, the use of the communication cycle can lessen the tension or impact on the recipient. During my initial placement at a nursing home, I witnessed how the communication cycle was utilized to address difficult and sensitive matters. The head nurse, Emma, needed to inform a patient's relative that their loved one was passing away. She opted to convey the message over the phone in consideration of time constraints.

The relative is aware of the patient's illness, so Emma expresses her sympathy during their conversation. Since Emma cannot see the person's body language, she must listen closely to determine if the discussion is too distressing. Emma strives to

maintain a polite and appropriate conversation without becoming overly emotional. The relative expressed a desire to visit the resident. During my previous work experience, I observed Ms. Morse skillfully communicate sensitive and complex topics, such as violence, to children.

Occasionally, students approach her for guidance concerning drugs, sex, relationships, and alcohol. These topics are often influenced by external sources like TV shows, movies, magazines, or peers. When addressing the issue of violence in society with children, she must exercise caution to avoid scaring them and instead provide a reassuring and supportive response. She may need to simplify her language so that it is easily comprehensible and supplement her advice with current news examples if required.

When speaking, it's crucial for her to observe the body language of her listeners. The emotions of sadness, anxiety, and fear about personal safety can be disclosed through facial expressions. Some may seem uncertain or unresponsive while others may display eagerness and expectation. A combination of fear, grief, and apprehension may be evident in certain individuals.

To demonstrate her interest and attentiveness towards the response, she must listen carefully. Understanding their perspective is essential, and she will ask for clarification if needed.

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