Communication Channel Scenarios
Communication Channel Scenarios Joe Powell MGT/521 February 29, 2012 John Quesnel Abstract This essay examines the communication channel choices I may make within specified scenarios. Choosing the appropriate communication channel is very important to ensuring that a message is understood. Within each of the scenarios, there is presented a sense of urgency that calls for a face-to-face conversation.
Because of the complexity and critical messages related, I would not only rely on verbal communications but also personal cues and instant feedback. Communication Channel Scenarios Scenario One As a marketing manager for a new beverage that had done remarkably well in the United States, relative to sports arenas such football and basketball, I have been given one week to develop a strategy for entering this product into a global market. I will have a face-to-face conversation, the highest in channel richness (Robbins & Judge, 2011, p. 58), to take this task to my team, provide them with the product details and get them started as quickly as possible to meet my deadline. Because the task is complex and the timing urgent, I would need a communication channel that would relate both verbal and nonverbal communication and provide instant feedback. Face-to-face channel of communication would be the best choice in this situation. The communication channel I would use to communicate my strategy to the Vice President of Operations would be a face-to-face conversation.
Again, for the channel richness, communicating this complex and important message, I would need the ability to relate my message quickly and efficiently in hopes to inspire some instant feedback. A face-to-face conversation is the best communication channel to succeed in this upward communication. Scenario Two As a manager of a travel agency, I have discovered that the login information for a computer application used by all 11 employees has expired. Because my IT department is offsite, I would use the telephone as my communication channel.
This is the best channel because it provides easy and efficient, channel-rich, method of communication. Once new login information has been, I will need to inform all 11 employees. To let everyone know what happened and provide them with the new login information, I would choose face-to-face conversation. A face-to-face conversation is not only the best channel of communication because it the quickest channel but also face-to-face is the most secure. Scenario Three I own a small editing company and employ 10 people.
I cannot continue to pay my bills and retain everyone on staff. So I need to reduce my staff to six workers. To inform my employees about the reduction of workforce I will choose, again, face-to-face conversation. Because this is such a sensitive subject, I would want explain personally the dilemma, listen to their response, and proceed respectfully, and accordingly. Once everyone knew and understood the predicament, I would need to inform those who would be let go.
Again, out of respect and sympathy, I would choose a private face-to-face conversation. This is the best choice of communication channel because it will allow a richer understanding, plus provide the person with an instant opportunity to express his or her feelings. Conclusion Face-to-face communication is my preferred channel of communication when relating a message of complexity, urgency, and to ensure a message is received secure. However, this is not the only channel that I would have used in any of these scenarios.
My oral communications would have been supported by electronic channels of communication in the form of e-mails with written agendas and explanations. However, my task was to choose the best communication channel, singular, so I would ultimately decide for these scenarios to use a face-to-face channel of communication. References Robbins, S. P. , & Judge, T. A. (2011). Organizational Behavior (14th ed. ). Retrieved from The University of Phoenix eBook Collection database.