This essay examines the communication channel choices I may make within specified scenarios. Choosing the appropriate communication channel is very important to ensuring that a message is understood. Within each of the scenarios, there is presented a sense of urgency that calls for a face-to-face conversation.
Because of the complexity and critical messages related, I would not only rely on verbal communications but also personal cues and instant feedback. Communication Channel Scenarios Scenario One As a marketing manager for a new beverage that had done remarkably well in the United States, relative to sports arenas such football and basketball, I have been given one week to develop a strategy for entering this product into a global market. I will have a face-to-face conversation, the highest in channel richness (Robbins & Judge, 2011, p. 58), to take this task t
...o my team, provide them with the product details and get them started as quickly as possible to meet my deadline. Because the task is complex and the timing urgent, I would need a communication channel that would relate both verbal and nonverbal communication and provide instant feedback. Face-to-face channel of communication would be the best choice in this situation. The communication channel I would use to communicate my strategy to the Vice President of Operations would be a face-to-face conversation.
Again, for the channel richness, communicating this complex and important message, I would need the ability to relate my message quickly and efficiently in hopes to inspire some instant feedback. A face-to-face conversation is the best communication channel to succeed in this upward communication. Scenario Two As a manager of a travel agency, I have discovered that th
login information for a computer application used by all 11 employees has expired. Because my IT department is offsite, I would use the telephone as my communication channel.
This is the best channel because it provides easy and efficient, channel-rich, method of communication. Once new login information has been, I will need to inform all 11 employees. To let everyone know what happened and provide them with the new login information, I would choose face-to-face conversation. A face-to-face conversation is not only the best channel of communication because it the quickest channel but also face-to-face is the most secure. Scenario Three I own a small editing company and employ 10 people.
I cannot continue to pay my bills and retain everyone on staff. So I need to reduce my staff to six workers. To inform my employees about the reduction of workforce I will choose, again, face-to-face conversation. Because this is such a sensitive subject, I would want explain personally the dilemma, listen to their response, and proceed respectfully, and accordingly. Once everyone knew and understood the predicament, I would need to inform those who would be let go.
Again, out of respect and sympathy, I would choose a private face-to-face conversation. This is the best choice of communication channel because it will allow a richer understanding, plus provide the person with an instant opportunity to express his or her feelings. Conclusion Face-to-face communication is my preferred channel of communication when relating a message of complexity, urgency, and to ensure a message is received secure. However, this is not the only channel that I would have used in any of these scenarios.
My oral communications would have been supported
by electronic channels of communication in the form of e-mails with written agendas and explanations. However, my task was to choose the best communication channel, singular, so I would ultimately decide for these scenarios to use a face-to-face channel of communication.
References
- Robbins, S. P., & Judge, T. A. (2011). Organizational Behavior (14th ed. ). Retrieved from The University of Phoenix eBook Collection database.
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