Ch. 2 Review Quiz Essay

question

A mission statement should answer the question:
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What business are we in?
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Two factors that tend to have almost universal strategic operations importance are:
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Time and quality
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Productivity measures output relative to:
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inputs
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In which of the following strategies is operations least likely to have a considerable role?
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Low price
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__________ helps managers focus their attention on strategic issues and strategy implementation.
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A Balanced Scorecard
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Which one of these is not one of the four perspectives of the Balanced Scorecard approach?
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Competitors
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An order winner is:
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A superior factor
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Order qualifiers refers to:
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Minimal standards
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What are an organization’s goals based on?
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Its mission
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Which one of the following will always lead to an increase in productivity?
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Increase inputs and increase outputs.
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The external elements of a SWOT analysis are:
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T and O
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An organization’s strategy is related to its __________ in much the same way that its __________ is/are related to its strategy.
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Mission; tactics
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Special attributes or abilities that give organizations a competitive edge are called:
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Core competencies
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Unique attributes of firms that give them a competitive edge are called _____________.
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Core competencies
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The internal elements of a SWOT analysis are:
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S and W
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Strategy makers engage in environmental scanning to:
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be aware of threats and opportunities
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Which of the following is not typically considered a cure for poor competitiveness?
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Minimize attention to the operations function.
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Chief reasons why organizations fail include all the following, except:
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emphasizing operations strategy.
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Scheduling personnel is an example of an operations management
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Operational decision

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