Chapter 2 Review (course hero) – Flashcards
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Components of Historical managerial perspective
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Classical Behavioral Quantitative
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Branches of Classical viewpoint
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Scientific Administrative
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Scientific Management (characteristics and influential people)
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-Emphasized scientific study of work methods to improve productivity of workers -Soldiering -Words like "scientific", "carefully", "proper" -People = Fredrick Taylor and Gilbreths
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Administrative Management (characteristics and influential people)
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-Concerned with managing total organization -macro view > micro view -words like "bureaucracy", "Systematized", "formal", "well-defined" -people= Henri Fayol and Max Weber
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Branches of Behavioral viewpoint
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Early Behaviorism Human Relations Movement
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Early Behaviorism (characteristics and influential people)
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-Understand human behavior and motivate achievement -Management as facilitator and influence -Hawthorne Effect -People= Hugo Munsterberg, Mary Parker Follett, Elton Mayo
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Hawthorne Effect
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More attention paid to employees by manager will lead to higher productivity
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Human Relations Movement (characteristics and influential people)
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-Better human relations could increase worker productivity -Maslow's hierarchy of needs -Theory X vs. Y -effective managers understand their behavior is shaped by human nature -People = Maslow and McGregor
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Theory X vs. Theory Y
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Theory X: -pessimistic view of workers -Workers want to be led -"stick" Theory Y: -Optimistic view of workers -Workers are capable, creative, and have self control and ambition
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2 Branches of Quantitative Management
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Management Science Operations Management
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Management Science (description)
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-use math to aid problem solving -rational, science based techniques and models -Improved decision, strategic planning
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Operations Management
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-Manage production and delivery of products/ services -Work scheduling, production planning -Efficient and Effective operations
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Components of Contemporary Perspective
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Systems Contingency Quality Management
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Systems Management (Description + Components )
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-Organization is interrelated parts working for a common purpose Components: -Inputs -Transformational Process -Outputs -Feedback
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Complexity Theory
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study of how order and pattern arise from complicated, chaotic systems
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Contingency (description + influential people)
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-Managers approach should be subjective to situation -Most practical viewpoint -Evidence based-management people: -Jeffrey Pfeffer -Robert Sutton
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Quality Management (3 aspects)
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Quality Control Quality Assurance Total Quality Management
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Quality Control (description and people)
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-minimizing errors by managing each stage of production -Walter Shewart
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Quality Assurance (description)
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-focus on performance of workers -Strive for 0 defects -Success depends because workers don't control design of work process
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Total Quality Management (TQM) (4 steps + people)
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1) Make continuous improvements 2) Involve all employees 3) Listen and learn from employees 4) Use accurate standards to ID and resolve issues People: -W. Edwards Deming: focus on mission, teamwork is important -Joseph Juran: Satisfy customer needs
