15) A customer who combines low dominance and high sociability displays which of the following styles? – Q/A (Question and Answer)
Test Answer
A) emotive B) supportive C) directive D) reflective E) communicative
Answer:
B
Explanation
The customer who combines low dominance and high sociability displays a cooperative style.
The customer is likely to want to be involved in the decision-making process and to have input from others in order to ensure that the final decision meets their needs and expectations. Involving the customer in the decision-making process can help to build trust and rapport, as well as ensuring that the decision made is the best one for the customer.
The customer is likely to want to be kept informed of progress and to be updated regularly. They will also want to know if there are any problems or delays.
The customer is likely to want to be consulted on changes and to be given a say in decisions. This is especially true if the changes will have a direct impact on the customer’s experience with the product or service. The customer will want to feel like they are being heard and that their input is valued. If the changes are made without consulting the customer, it could create frustration and even cause them to take their business elsewhere.
The customer is likely to want to be reassured and to feel that their views are being taken into account. The company should keep the customer updated on what is being done to address their concerns, and should make sure to take the customer’s feedback into account in its decision-making process.
The customer is likely to want to build a rapport with the person or team they are working with in order to feel comfortable and confident that their needs will be met. This can be done through friendly conversation, exchange of information about each other, and perhaps even some small talk. By establishing a rapport, the customer will feel more at ease and be more likely to use the company’s services again in the future.
Conclusion
The customer who combines low dominance and high sociability is likely to display a submissive personality style. This customer may be shy or introverted, and may be unwilling to assert themselves or take risks. They may prefer to follow others’ lead, and may be more comfortable in group settings than in one-on-one interactions.
