Yêu["Part1"] – Flashcards

1) When managers are asked to describe their most frequent problems, they often describe ________ problems. A) technology B) people C) equipment D) time management E) location

2) Which of the following reflect people problems that managers frequently experience? A) outdated technology B) employees' lack of motivation C) poor communication skills of bosses D) conflicts between team members

3) Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global

4) Until the late 1980s, business school curricula emphasized all of the following EXCEPT A) human behavior. B) economics. C) accounting. D) finance

5) Over the past two decades, business schools have added required courses on people skills to many of their curricula. Why have they done this? A) Managers no longer need technical skills in subjects such as economics and accounting to succeed. B) There is an increased emphasis in controlling employee behavior in the workplace. C) Managers need to understand human behavior if they are to be effective. D) These skills enable managers to effectively lead human resources departments. E) A manager with good people skills can help create a pleasant workplace.

6) The director of leadership at MIT's Sloan School of Management said that technical skills may be enough to get MBA students by in their first few years of employment, but then ________ skills distinguish those whose careers soar. A) quantitative B) economic C) accounting and finance D) leadership and communication E) computer

7) Companies with reputations as good places to work A) can generate superior financial performance. B) seldom have good managers. C) place little emphasis on interpersonal skills. D) consistently offer flextime. E) pay higher wages

8) Which of the following is most likely to be a belief held by a successful manager? A) Technical knowledge is all that is needed for success. B) It is not essential to have sound interpersonal skills. C) Technical skills are necessary, but insufficient alone for success. D) Effectiveness is not impacted by human behavior. E) Technical skills do not influence efficiency.

9) An OB study would be least likely to be used to focus on which of the following problems? A) an increase in absenteeism at a certain company B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition D) an increase in theft by employees at a retail store E) excessive turnover in volunteer workers at a non-profit organization

10) ________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness. A) Organizational development B) Human Resources Management C) Organizational behavior D) People management E) Corporate strategy

11) What are the three primary determinants of behavior that organizational behavior focuses upon? A) Profit structure, organizational complexity, job satisfaction B) Individuals, profit structure, and job satisfaction C) Individuals, groups, and job satisfaction D) Groups, structure, and profit structure E) individuals, groups, and structure

12) Which of the following is not generally considered a core topic of organizational behavior? A) motivation B) attitude development C) conflict D) resource allocation E) work design

13) In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion? A) common sense B) direct observation C) systematic inquiry D) speculation E) organizational theory

14) Which of the following explains the usefulness of the systematic approach to the study of organizational behavior? A) Human behavior does not vary a great deal between individuals and situations. B) Human behavior is not random. C) Human behavior is not consistent. D) Human behavior is rarely predictable. E) Human behavior is often not sensible.

15) A manager wishes to know how members of her team will react to layoffs in other departments. Which of the following is least useful in predicting her team's behavior? A) knowing the organizational goals of her team B) knowing what is important to each member of the team C) knowing how the team perceives the layoffs D) knowing how the team has reacted in similar situations E) knowing how other workers have reacted in similar situations

16) What do the fundamental consistencies underlying the behavior of all individuals enable researchers to do? A) observe human behavior B) systematize human behavior C) research human behavior D) predict human behavior E) detect human behavior

17) Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based

18) By practicing systematic analysis, you can enhance your intuitive views of behavior and improve your accuracy in ________ behavior. A) explaining and predicting B) confirming C) predicting 100 percent of D) controlling E) managing

19) Which of the following is NOT true concerning EBM? A) EBM requires that management decisions be based on "gut feel" B) EBM requires that managerial decisions are based on the latest available evidence C) EBM requires that managers become more scientific in their approach to managerial problems D) None of the above

20) Organizational behavior is constructed from all of the following disciplines except A) physics B) psychology C) anthropology D) sociology E) social psychology

21) Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis? A) the level of the group B) the level of the individual C) the level of the organization D) the level of the culture E) the level of interacting groups

22) Anthropology's major contribution to the field of organizational behavior has been primarily at what level of analysis? A) micro level B) group level C) individual level D) organization level

23) The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals is known as ________. A) psychiatry B) psychology C) sociology D) political science E) organizational behavior

24) Which behavioral science discipline is most focused on understanding individual behavior? A) sociology B) social psychology C) psychology D) anthropology E) organizational behavior

25) Significant contributions to OB in the study of group behavior in organizations have been made by ________. A) psychologists B) social psychologists C) anthropologists D) political scientists E) operations analysts