Question 1

Managers spend 80 percent of every working day doing desk work.

Accepted Answer

false

Question 2

The sender must encode the message and select a communication channel after developing the message.

Accepted Answer

true

Question 3

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

true

Question 4

By selecting rich channels managers can communicate nonroutine messages effectively.

Accepted Answer

true

Question 5

Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.

Accepted Answer

false

Question 6

What are the key elements of communication?

Accepted Answer

Encoding, message, and feedback

Question 7

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Accepted Answer

encoding the message

Question 8

Which communication channel would be most successful to inform managers of impending company-wide layoff?

Accepted Answer

face-to-face contact

Question 9

When a group of workers have routine tasks to perform, a _____ communication structure allows more time for the task to be completed.

Accepted Answer

centralized

Question 10

For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.

Accepted Answer

decentralized

Question 11

Channel richness refers to the:

Accepted Answer

amount of information that can be transmitted during a communication episode.

Question 12

When informing your staff of the date for the company picnic, a _____ would be most practical and successful.

Accepted Answer

memo

Question 13

An example of non-verbal communication is all of these except:

Accepted Answer

written memo

Question 14

Characteristics of a good listener are someone who:

Accepted Answer

asks questions, summarizes, and listens to central themes

Question 15

A group and a team are interchangeable terms.

Accepted Answer

false

Question 16

Self-managed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

Accepted Answer

true

Question 17

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

Accepted Answer

true

Question 18

As a general rule, large teams makes it harder to interact and influence others.

Accepted Answer

true

Question 19

Individual personalities emerge during the performing stage.

Accepted Answer

false

Question 20

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

Accepted Answer

true

Question 21

_____ refers to the tendency for the presence of others to enhance one\'s motivation and performance.

Accepted Answer

Social facilitation

Question 22

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Accepted Answer

task force

Question 23

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:

Accepted Answer

free riding

Question 24

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

Accepted Answer

scrutinize electronic communication patterns.

Question 25

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?

Accepted Answer

harmonize

Question 26

Dale\'s work team is beginning to resolve its conflicts and consensus is developing on such things as members\' roles. Dale\'s team is in which stage of team development?

Accepted Answer

norming

Question 27

The forming stage of team development is characterized by:

Accepted Answer

orientation

Question 28

Although work processes can be controlled and regulated, it is impossible to control and regulate employee behavior.

Accepted Answer

false

Question 29

A standard for performance is included in an organization\'s overall strategic plan to compare organizational activities against.

Accepted Answer

true

Question 30

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Accepted Answer

true

Question 31

An expense budget lists forecasted and actual revenues of the organization.

Accepted Answer

false

Question 32

The capital budget lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems

Accepted Answer

true

Question 33

Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as _____ control.

Accepted Answer

organizational

Question 34

Focusing on how well resources and human capital are being managed for the company\'s future refers to which component of the balanced scorecard?

Accepted Answer

Internal business processes

Question 35

Kendra is a manager at George\'s Goodies. On a regular basis Kendra and her subordinates set individual and organizational goals. This process is similar to which component of the control model?

Accepted Answer

Establishing performance standards

Question 36

According to the control model, after establishing standards of performance the manager should:

Accepted Answer

measure actual performance.

Question 37

The _____ plans future investments in major assets to be depreciated over several years.

Accepted Answer

capital budget

Question 38

The goal of open-book management is to get every employee thinking and acting like a business owner.

Accepted Answer

true

Question 39

The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with:

Accepted Answer

hierarchical control.

Question 40

Which of the following allows employees to see for themselves the financial condition of the company?

Accepted Answer

open-book management

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