Unit 4 quiz for management 370 – Flashcards
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Managers spend 80 percent of every working day doing desk work.
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false
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The sender must encode the message and select a communication channel after developing the message.
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true
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A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.
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true
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By selecting rich channels managers can communicate nonroutine messages effectively.
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true
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Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.
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false
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What are the key elements of communication?
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Encoding, message, and feedback
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Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?
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encoding the message
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Which communication channel would be most successful to inform managers of impending company-wide layoff?
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face-to-face contact
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When a group of workers have routine tasks to perform, a _____ communication structure allows more time for the task to be completed.
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centralized
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For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.
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decentralized
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Channel richness refers to the:
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amount of information that can be transmitted during a communication episode.
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When informing your staff of the date for the company picnic, a _____ would be most practical and successful.
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memo
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An example of non-verbal communication is all of these except:
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written memo
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Characteristics of a good listener are someone who:
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asks questions, summarizes, and listens to central themes
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A group and a team are interchangeable terms.
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false
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Self-managed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.
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true
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One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.
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true
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As a general rule, large teams makes it harder to interact and influence others.
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true
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Individual personalities emerge during the performing stage.
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false
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Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.
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true
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_____ refers to the tendency for the presence of others to enhance one's motivation and performance.
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Social facilitation
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A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.
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task force
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Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:
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free riding
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Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:
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scrutinize electronic communication patterns.
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Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?
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harmonize
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Dale's work team is beginning to resolve its conflicts and consensus is developing on such things as members' roles. Dale's team is in which stage of team development?
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norming
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The forming stage of team development is characterized by:
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orientation
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Although work processes can be controlled and regulated, it is impossible to control and regulate employee behavior.
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false
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A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.
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true
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The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.
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true
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An expense budget lists forecasted and actual revenues of the organization.
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false
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The capital budget lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems
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true
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Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as _____ control.
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organizational
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Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?
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Internal business processes
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Kendra is a manager at George's Goodies. On a regular basis Kendra and her subordinates set individual and organizational goals. This process is similar to which component of the control model?
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Establishing performance standards
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According to the control model, after establishing standards of performance the manager should:
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measure actual performance.
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The _____ plans future investments in major assets to be depreciated over several years.
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capital budget
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The goal of open-book management is to get every employee thinking and acting like a business owner.
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true
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The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with:
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hierarchical control.
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Which of the following allows employees to see for themselves the financial condition of the company?
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open-book management
