question

while good management is basic to starting and growing a business, once some measures of success has been achieved, good management becomes less important

answer

false

question

companies that plan have larger profits and faster growth than companies that dont

answer

true

question

typical titles used for top managers are general manger, plant manager, regional manager, and divisional manager

answer

false

question

top managers are responsible for creating a climate for change in an organization

answer

true

question

first-line managers are the only managers who do not supervise other managers

answer

true

question

companies look for a total of four sets of skills in individuals to identify potential managers. these desired skills are technical skills, human skills, conceptual skllls, and motivation to change

answer

true

question

what is defined as getting work done through others?

answer

management

question

the failure of assistance to arrive in a timely fashion was due to a lack of what?

answer

efficiency

question

what is determining organizational goals and the means for achieving them?

answer

planning

question

what is monitoring progress toward goal achievement and taking corrective action when needed?

answer

controlling

question

what management function was used when the warnings were mailed to subscribers?

answer

controlling

question

what management function was used for the recall?

answer

controlling

question

what management function was usedto boost morale?

answer

leading

question

what manager would be used for the company would be expected to develop the long-term plans needed to make the company profitable?

answer

top manager

question

what type of skills tends to be equally important at all levels of management?

answer

human skills

question

management ideas and practice have been used from the earliest times of recorded history

answer

true

question

according to the principles of scientific management, work and responsibility for the work, should be divided equally between workers and management

answer

true

question

weber's concept of bureaucratic management supported qualification-based hiring and merit-based promotion

answer

true

question

according to bureaucratic management principles, those higher in the chain of command do not have the right to give commands, take action, and make decisions concerning activities occurring anywhere below them in the chain

answer

false

question

the point of integrative conflict resolution is to have both parties indicate their preferences and then work together to find an alternative that meets the needs of both

answer

true

question

according to the systems approach to management, an open system can function without interacting with its environment

answer

false

question

PRIOR to the introduction of what, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others

answer

contingency management

question

what is the goal of scientific management?

answer

find the one best way to perform each task

question

what is the gantt chart?

answer

a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion

question

according to Weber, a bureaucracy is what?

answer

is the exercise of control on the basis of knowledge, expertise, or experience

question

who is best known for developing the five functions of managers and the fourteen principles of managment?

answer

henri fayol

question

the (blank) approach focuses on the psychological and social aspects of work?

answer

human relations

question

according to Mary Parket Follet, (blank), is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objective

answer

domination

question

according to Mary Parket Follet, if managers use (blank) to settle or reduce conflict, each of the parties give up some of what they want

answer

compromise

question

in general, people will be indifferent to managerial directives or orders if they what?

answer

are understood, are consistent w/the purpose of the organization, can actually be carried out by those people, are compatible w/the people's peronsal interests

question

the two kinds of external organziational environments are the general environment and the specific environment

answer

true

question

external environments are the focus and events outside a company that have the potential to influence or affect it

answer

true

question

resource scarcity is the degree to which an organization's external environment has an abundance or lack of critical organizational resources

answer

true

question

the general environment consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations

answer

true

question

changes in any sector of the general environment eventually affect most organizations

answer

true

question

business confidence indices are a viable alternative to economic statistics for management decision making

answer

true

question

in terms of external organizational environments, the (blank) environment affects all organizations, while the (blank) environment is unique to each company

answer

general; specific

question

which of the following companies is most likely operating in a dynamic environment?

answer

a video game manufacturer

question

over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?

answer

the airline industry

question

according to the (blank) theory, companies go through long simple periods of environmental stability, followed by short complex periods of dynamic fundamental environmental change, finishing with a return to environmental stability.

answer

punctuated equilibrium theory

question

suppose that a Mexican car manufacturer wants to export cars to Guatemala. The fact that the distribution of income within Guatemala is highly unequal and that about 75% of the population is below the poverty line would be a(n) (blank) component in the manufacturer's general environment.

answer

economic

question

environemental (what) is affected by environmental complexity, change, and resources.

answer

uncertainty

question

which of the following is the LEAST aggressive approach likely to be used by an advocacy group?

answer

public communications

question

managers often prefer to use business confidence indices to do what?

answer

as predictors of future economic activity when making business decisions

question

the first step managers use to make sense of their changing environments is what?

answer

environmental scanning

question

under the U.S sentencing commission guidelines, a culpability score is a way of assigning blame to a company

answer

true

question

under the U.S. sentencing commission guidelines, companies without compliance programs can pay fines many times larger than companies with established compliance programs

answer

true

question

the concept of magnitude of consequences is the total harm or benefit derived from an ethical decision

answer

true

question

Kohlberg's three phases of moral development (in appropriate order0 are law and order, instrumental exchange, and universal principle.

answer

false

question

the first step in establishing an ethical climate in a company is for managers to act ethically themselves

answer

true

question

stakeholders are people or groups with an interest in a company's actions

answer

true

question

the (blank) determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior.

answer

U.S. Sentencing Commission Guidelines

question

According to the U.S Sentencing Commission Guidelines, what is on method used to determine the level of the offense?

answer

examining the loss incurred by the victims

question

to create a compliance program that is acceptable under the U.S Sentencing Commission Guidelines, a company should what?

answer

establish standards and procedures to meet the company's business needs, put upper-level managers in charge of the compliance program, encourage employees to report violations, train employees on standards and procedures

question

the Department of Defense doesn't classify pilferage as a major problem, as its annual inventory losses run $1-2 billion a year. The intentional theft and sale of defense secrets would have greater ethical intensity than this pilferage due to what?

answer

magnitude of consequences

question

What are the 3 stages of moral development by Kohlberg?

answer

preconventional level, conventional level, and postconventional level

question

to encourage more ethical decision making in an organization, managers should:

answer

carefully select and hire new employees, establish a specific code of ethics, create an ethical climate, train employees in how to make ethical decisions

question

which of the following is an objective of ethics training?

answer

develop employee awareness about ethics, push ethics training throughout the entire organization, teach employees a practical model of ethical decision making, achieve credibility with employees

question

why is it often difficult for an employee to assume the role of whistleblower?

answer

because employees fear that they will be punished

question

what is social responsibilty?

answer

a business' obligation to pursue policies, make decision, and take actions that benefit society

question

S.M.A.R.T. goals are Specific, Meaningful, Active, Reachable, and Timely

answer

false

question

encouraging worker participation in goal setting, making goals public, and getting top managment's support are all recommended ways to increase goal commitment in a company.

answer

true

question

both proximal and distal goals are used to provide additional motivation and rewards for employees

answer

true

question

developing a purpose statement is the sole responsibility of middle management

answer

false

question

tactial plans specify how a company will use its resources, budgets, and people to accomplish specific goals within its mission

answer

true

question

management by objectives is a two-step process in which managers and their employees discuss possible goals and then meet regularly to review progress toward the accomplishment of those goals

answer

false

question

after $8 billion in profit, Shell decided to strive to double profits within the next five years. Which classical management function would be instrumental in achieving this goal?

answer

planning

question

what is planning ultimately based on?

answer

choosing a goal and developing a method or strategy to achieve that goal

question

which of the following is NOT one of the characteristics of SMART goals?

answer

synergistic

question

which of the following is a commonly used method for increasing goal commitment?

answer

encouraging worker participation in goal setting

question

a manufacturer of suntan lotion set a(n) (blank) goal to increase revenues by 8% over the next five years and a(n) (blank) goal to increase sales next June in the Miami Beach area by 3%.

answer

distal; proximal

question

what plans are plans that specify how a company will use resources, budgets, and people to accomplish specific goals within its mission?

answer

tactical

question

who is primarily responsible for developing operational plans?

answer

lower-level managers

question

what is the process of choosing a solution from available alternatives?

answer

decision making

question

what does groupthink occur in?

answer

highly cohesive groups where there is a great deal of pressure to agree with each other

question

there are four conditions that must be met if a firm's resources are to be used to achieve a sustainable competitive advantage. The resources must be valuable, rare, imperfectly imitable, and nonsubstitutable

answer

true

question

companies face very little uncertainty in their strategic business environments

answer

false

question

character of the rivarly is a measure of the intensity of competitive behavior between companies in an industry

answer

true

question

the threat of substitute products or services is a measure fo the ease with which customers can find substitutes for an industry's goods or services

answer

true

question

bargaining power of buyers tends to be higher when a company sells a popular product to multiple buyers than when a company is dependent on just a few high-volume buyers.

answer

false

question

a sustainable competitive advantage exists for an organization when other companies have tried unsuccessfully to duplicate the advantage and ?

answer

those companies have, for the moment, stopped trying to duplicate the advantage

question

which of the following must be met if a firm's resources are to be used to achieve a sustainable competitve advantage?

answer

imperfectly imitable resources

question

when making travel plans, many tourists have selected Thomas Cook, a British tour operation, because they perceive that no other tour company can duplicate the customer service and satisfaction that Thomas Cook has provided over its years of operation. Thomas Cook has apparently created a sustainable competitive advantage by using (blank) resources

answer

nonsubstitutable

question

Deutsche Bank is the largest bank in the world. Would this give it a sustainable competitive advantage?

answer

no, because size is not a criteria for sustainable competitive advantage

question

A(n) (blank) resource is a resource that is not controlled or possessed by many competing firms:

answer

rare

question

A(n) (blank) is a resource that is impossible or extremely costly or difficult for other firms to duplicate

answer

imperfectly imitable

question

according to Michael Porter, five industry forces determine an industry's overall attractiveness and potential for long-term profitability. Which of the following is one of those forces porter identified?

answer

bargaining power of suppliers

question

which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?

answer

existing complementary products

question

Clorox corporation controls 60% of the bleach market. Imagine you are an entrepreneur who was considering developing and marketing a new brand of bleach. Which of Michael Porter's industry forces should you be most concerned about?

answer

bargaining power of buyers

question

companies that want to sustain a competitive advantage must understand and protect themselves from the strategic threats of innovation

answer

true

question

dominant designs emerge because they solve a practical problem, are a result of the negotiations of independent standards bodies, or because of critical mass

answer

true

question

a creative work environment requires organizational encouragement and supervisory encouragement as well as work group encouragment

answer

true

question

resistance to change usually results from organizational factors: such as the absence of promotion guidelines, bonuses, and praise

answer

false

question

declaring victory too soon is one of the mistakes managers often make in the refreezing stage of change

answer

true

question

deciding where to "go global" is just as important as deciding how your company will go global

answer

true

question

organizational (blank) is the successful implementation of creative ideas in organizations

answer

innovation

question

nearly all technology cycles follow the typical (blank) pattern of innovation

answer

S-curve

question

patterns of innovation over time that can create sustainable competitve advantage are called what?

answer

innovation streams

question

what are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged?

answer

creative work environments

question

what is the segmenting of markets based on the region of the country or the world, market size, market density, or climate?

answer

geographic segmentation

question

which of the following is one of the sources of resistance to change?

answer

self-interest

question

the three steps in the basic process of managing organizational change outlined by Kurt Lewin are ?

answer

unfreezing, change intervention, and refreezing

question

according to Hofstede's research on cultural dimension, (blank) cultures emphasize the importance of relationships, modesty, caring for the weak, and family

answer

feminine

question

the term (blank) is used by Hofstede to describe the degree to which people in a country are uncomfortable with unstructured ,ambiguous, and unpredictable situations

answer

uncertainty avoidance

question

organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company

answer

true

question

functional departmentalization organizes work and workers into separate units responsible for particular kinds of customers

answer

false

question

in matrix departmentalization, as in other forms of departmentalization, most employees report to a single boss

answer

false

question

specialized jobs are generally inefficient

answer

false

question

job enlargement and job enrichment mean essentially the same thing

answer

false

question

as a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?

answer

create an organizational structure w/vertical and horizontal configurations

question

while (blank) emphasizes jobs and their authority relationships, (blank) emphasizes the activities through which work gets done in the organization.

answer

organizational structure; organizational process

question

which of the following statements about functional departmentalization is true?

answer

functional departmentalization allows work to be done by highly qualified specialists

question

hallmark has four departments. These departments are (1) flowers and gifts, (2) cards and e-cards, (3) hallmark collectibles, and (4) photo albums and scrapbooks. Hallmark uses (blank) departmentalization

answer

product

question

a manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses (blank) departmentalization

answer

matrix

question

the primary advantage of (blank) departmentalization is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplications

answer

matrix

question

in terms of chain of command, (blank) authority is the right to command subordinates, while (blank) authority is the right to advise but not command others who are not subordinates

answer

line; staff

question

as a result of their structures, matrix organizations automatically violate the principle of what?

answer

unity of command

question

decentralization?

answer

leads to faster decision making and more satisfied customers and employees

question

teams are typically required when tasks are complex, require multiple perspectives, or require repeated interaction with others to complete.

answer

true

question

autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs.

answer

true

question

as teams develop and grow, they pass through three stages of development. these three stages are 1) perceived teams, 2) felt team, and 3) manifest team

answer

false

question

once teams have made it to the performing stage, they no longer need fear a decline in performance

answer

false

question

a group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. At its inception, this group was in the (blank) stage of team development

answer

forming

question

group cohesion tends to be relatively strong at the (blank) stage of team development

answer

norming

question

a team has finally matured into a fully-functioning team at the (blank) stage of development

answer

performing

question

a group in Great Britain has been established to improve employment, retention, and promotion prospects of ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. By the (blank) stage of team development, the group members will have resolved petty differences, developed friendships, and begun to establish some group cohesiveness

answer

norming

question

human resource management is the process of finding, developing, and keeping the right people for the company

answer

true

question

job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job

answer

true

question

background checks can be used to verify the truthfulness and accuracy of information that applicants provide about themselves

answer

true

question

training provides opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance

answer

true

question

employee turnover is always bad for an organization

answer

false

question

the fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of what?

answer

bona fide occupational qualifications (BFOQs)

question

what is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs?

answer

disparate treatment

question

when a CEO opened the nationwide sales force meeting with a crude sexually explicit joke, this is an example of what?

answer

sexual harassment

question

which of the following types of information would typically be collected as part of a job analysis?

answer

work activites, tools and equipment used, knowledge, skills, and abilities needed to do the job, job context

question

which of the following is an internal recruiting method?

answer

job postings

question

the first selection device most job applicants encounter when they seek a job are what?

answer

application forms and resumes

question

a study in the construction industry found when equipment is stolen from building sites, workers are the culprits 82% of the time. Which type of selection information would help employers receive the greatest benefit from if their goal was to stop employee theft?

answer

background checks

question

"References Etc" will pose as a prospective employer, call a prior employer on an employer's behalf, and find out what the former employer is saying. If the prior employer provides unsubstantiated negative information, then the job applicant what?

answer

can sue for defamation

question

A (blank) is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers as well as the employees themselves

answer

360-degree feedback

question

once lower-order needs are satisfied, it is difficult to predict which higher-order needs will motivate behavior

answer

true

question

an intrinsic reward is a reward associated with performing a task or activity for its own sake

answer

true

question

for punishment to work, the punishment must be strong enough to stop the undesired behavior, and must be administered objectively, impersonally, consistently and contingently, and quickly

answer

true

question

one of the simplest, most effective ways to motivate workers is to give them specific, challenging goals that they accept

answer

true

question

for goal-setting theory to motivate employees, mangers must provide frequent, specific, performance-related feedback

answer

true

question

process theories of work motivation explain what motivates employees

answer

false

question

McClellend's Learned Needs Theory identifies three needs. they are the needs for what?

answer

power, achievement, and affiliation

question

According to Alderfer's ERG theory, the lowest-order need is what?

answer

existence

question

managers can motivate employees to increase their efforts by what?

answer

relying on the innate value of extrinsic rewards

question

A (blank) is a target, objective, or result

answer

goal

question

equity theory

answer

states that people will be motivated when they perceive that they are being treated fairly

question

expectancy theory

answer

people will be motivated to the extent which they believe that their efforts will lead to good performance

question

reinforcement theory

answer

behavior is a function of its consequences, that behaviors followed by positive consequences will occur more frequently and behavior will have negative consequences or not followed by positive consequences, will occur less frequently

question

goal setting theory

answer

people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement

question

leadership is the process of influencing others to achieve group or organizational goals

answer

true

question

one of the differences between managers and leaders is that managers focus on visions, missions, goals, and objectives, and leaders focus solely on productivity and efficiency

answer

false

question

the primary difference between leaders and managers is that leaders are concerned with doing the right thing, while mangers are concerned with doing things right

answer

true

question

initiating structure leader behavior has also been referred to as "job-centered leadership" and "concern for production" while the leadership behavior of consideration has also been referred to as "concern for people" and "employee-centered leadership."

answer

true

question

since there are no consistent trait differences between leaders and non-leaders, or between effective and ineffective leaders, trait theory is wrong

answer

false

question

the major situuational leadership theories all assume that the effectiveness of any leadership style depends on the situation.

answer

true

question

the "great person" theory is another name for the (blank) theory of leadership

answer

trait

question

successful business leaders are not like other people. Successful business leaders are what?

answer

are accurately described by all of these

question

Walter Reed Army Institute of Research has made a study of how important it is for military leaders to be friendly with and to show concern for their troops. Its research shows that a leadership behavior high in (blank) positively influences soldiers and their ability to adapt to a stressful environment.

answer

consideration

question

coaching football at the collegiate level requires that coaches design every facet of practices, set goals for their players, determine schedules, and even direct all of the plays during the games. College football coaching uses (blank) type of managing

answer

initiating structure

question

Bill Belichick is the coach of the New England Patriots football team. As a successful coach, he has to schedule structured practices, emphasize careful planning, and assign tasks. He also has to show the players that he genuinely cares about them as people. According to the Blake and Mouton grid, Belichick's leadership style would be characterized as what?

answer

team management

question

which of the following is an example of a situational theory of leadership?

answer

Fielder's contingency theory

question

which of the following approaches to implementing Fiedler's contingency theory in the workplace has proven effective?

answer

accurately measuring and matching leaders to situations

question

According to which of the following leadership model occurs when leaders make it clear how followers can achieve organizational goals, take care of problems that prevent followers from achieving goals, and then find more and varied rewards to motivate followers who achieve those goals, these leaders are demonstrating what?

answer

the path-goal theory

question

which of the following is NOT one of the 4 leadership styles identified in Hershey & Blanchard's Situational Leadership Model?

answer

achievement-oriented

question

in the perceptual process, apprehension is the process of remembering interpreted information

answer

false

question

managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted

answer

true

question

in communicating feedback to employees, managers need to recognize that feedback can be constructive or destructive

answer

true

question

frequent, informal meetings between top managers and lower-level employees are one of the best ways for top managers to hear what others feel and think

answer

true

question

in general, blogs serve no value in the corporate world

answer

false

question

the steps in the basic perception process include all of the following EXCEPT what?

answer

analysis

question

what is the tendency to overestimate our value by attributing successes to ourselves(internal causes) and attributing failures to others or the environment(external causes)

answer

a self-serving bias

question

in the model of the communication process, (blank), makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message

answer

feedback

question

the three formal communication channels in organizations are categorized as what?

answer

downward, horizontal, and upward

question

the (blank) is the sytem of official channels that carry organizationally approved messages and information

answer

formal communication channel

question

in the (blank) type of grapevine communication network, one highly connected individual shares information with many other managers and workers

answer

gossip chain

question

(blank) is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior

answer

coaching

question

in which of the following cases would written communication be preferable to oral communication?

answer

when messages are straightforward

question

the first thing that mangers need to recognize when communicating feedback one-on-one to employees is that feedback can be what?

answer

constructive or destructive

question

one of the best ways for top managers to hear what others feel and think is through what?

answer

frequent informal meetings

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