Organizational Behavior Chp 17

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1. When an organization takes on a life of its own, we can say that it has _____.
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become institutionalized
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2. Which of the following is not true about institutionalization?
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the organizations mission becomes stable
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3. _____is a shared system of meaning held by the organization’s members that distinguishes the organization from other organizations.
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organizational culture
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4. Which of the following is not a characteristic of organizational culture?
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formality organization
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5. The key characteristic of organizational culture that addresses the degree to which employees are expected to exhibit precision is termed _____.
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attention to detail
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6. _____ orientation is the characteristic of organizational culture that addresses the degree to which management decisions take into consideration the effect of outcomes on people within the organization.
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people
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7. The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed _____.
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aggressiveness
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8. The key characteristic of organizational culture that assesses the degree to which organizational activities emphasize maintaining the status quo in contrast to growth is termed _____.
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stability
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9. In contrasting organizational culture with job satisfaction, organizational culture is a(n) _____ term, while job satisfaction is a(n) _____ term.
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descriptive term; evaluative
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10. The macro view of culture that gives an organization its distinct personality is its _____ culture.
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dominant
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11. A dominant culture is _____.
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synonymous with an organizations culture
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12. Cultures within an organization that are defined by departmental designations are often called _____.
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subcultures
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13. Which characteristic is not reflective of subcultures?
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includes values shared only within the organization
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14. The primary or dominant values that are accepted throughout the organization are known as _____.
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core values
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15. Which of the following terms is part of the definition of a strong culture?
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intensely held values
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16. _____ are indicators of a strong organizational culture.
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widely shared values
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17. Which of the following is most likely to result from a strong organizational culture?
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low employee turnover
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18. The unanimity of a strong culture contributes to all of the following except _____.
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high product value
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19. A strong culture can act as a substitute for which of the following?
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formalization
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20. High formalization in an organization creates all of the following except _____.
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cohesiveness
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21. Culture performs all the following functions except _____.
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displaying the dominance of particular organizations
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22. As organizations have widened spans of control, flattened structures, introduced teams, reduced formalization, and empowered employees, the _____ provided by a strong culture ensures that everyone is pointed in the same direction.
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shared meaning
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23. Culture may be a liability because it is a barrier to _____.
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none of the above
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24. Culture is most likely to be a liability when _____.
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the organizations environment is dynamic
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25. Consistency of behavior is an asset to an organization when it faces _____.
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a stable environment
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26. In recent years, _____ has become the primary concern in acquisitions and mergers.
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cultural compatibility
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27. The ultimate source of an organization’s culture is _____.
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the organizations founders
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28. Culture creation occurs in all of the following ways except when _____.
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founders develop their vision covertly
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29. All of the following are factors that serve to sustain organizational cultures except _____.
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frugality
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30. The selection process helps sustain the organization’s culture by _____.
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ensuring the candidates fit well within the organization
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31. The selection process helps candidates learn about an organization. If employees perceive a conflict between their values and those of the organization, this gives them a chance to _____.
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express their concerns
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32. Top management has a major impact on the organization’s culture through _____.
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establishing norms that filter down through organizations
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33. The process through which employees are adapted to an organization’s culture is called _____.
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socialization
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34. Which of the following is not a stage of the socialization process?
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ritual
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35. The correct order for the stages of the socialization process is _____.
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prearrival, encounter, metamorphosis
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36. The socialization stage that encompasses the learning that occurs before a new member joins an organization is known as_____ socialization.
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prearrival
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37. The employee compares her expectations to organizational reality in which stage of socialization?
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encounter
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38. If there is a basic conflict between the individual’s expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during which stage of socialization?
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encounter
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39. The time when a new employee sees what the organization is really like and realizes that expectations and reality may diverge is called the _____ stage.
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encounter
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40. Employee attitudes and behavior change during the _____ stage of socialization.
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metamorphosis
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41. New employees are usually comfortable with their organizations by the end of the _____ stage of socialization.
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metamorphosis
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42. Which of the following is not a means of transmitting culture within an organization?
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aversion therapy
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43. _____ typically contain(s) a narrative of events about the organization’s founders, rule breaking, or reactions to past mistakes.
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stories
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44. Which one of the following terms is not a component of rituals?
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material symbols
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45. Rituals perform all of the following functions except that of _____.
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emphasizing the organization’s goals
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46. All of the following are examples of rituals except _____.
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placement of offices within corporate headquarters
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47. All of the following are examples of material symbols except _____.
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new employee orientations
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48. An organizational culture most likely to shape high ethical standards is one that _____.
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all of the above
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49. To create a more ethical culture, management should do all of the following except _____.
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cover up unethical acts
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50. What does a positive organizational culture do?
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emphasize individual growth
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51. Organizations that promote a spiritual culture _____.
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recognize people have both mind and spirit
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52. How might U.S, managers be culturally sensitive?
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