question

1. When an organization takes on a life of its own, we can say that it has _____.

answer

become institutionalized

question

2. Which of the following is not true about institutionalization?

answer

the organizations mission becomes stable

question

3. _____is a shared system of meaning held by the organization's members that distinguishes the organization from other organizations.

answer

organizational culture

question

4. Which of the following is not a characteristic of organizational culture?

answer

formality organization

question

5. The key characteristic of organizational culture that addresses the degree to which employees are expected to exhibit precision is termed _____.

answer

attention to detail

question

6. _____ orientation is the characteristic of organizational culture that addresses the degree to which management decisions take into consideration the effect of outcomes on people within the organization.

answer

people

question

7. The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed _____.

answer

aggressiveness

question

8. The key characteristic of organizational culture that assesses the degree to which organizational activities emphasize maintaining the status quo in contrast to growth is termed _____.

answer

stability

question

9. In contrasting organizational culture with job satisfaction, organizational culture is a(n) _____ term, while job satisfaction is a(n) _____ term.

answer

descriptive term; evaluative

question

10. The macro view of culture that gives an organization its distinct personality is its _____ culture.

answer

dominant

question

11. A dominant culture is _____.

answer

synonymous with an organizations culture

question

12. Cultures within an organization that are defined by departmental designations are often called _____.

answer

subcultures

question

13. Which characteristic is not reflective of subcultures?

answer

includes values shared only within the organization

question

14. The primary or dominant values that are accepted throughout the organization are known as _____.

answer

core values

question

15. Which of the following terms is part of the definition of a strong culture?

answer

intensely held values

question

16. _____ are indicators of a strong organizational culture.

answer

widely shared values

question

17. Which of the following is most likely to result from a strong organizational culture?

answer

low employee turnover

question

18. The unanimity of a strong culture contributes to all of the following except _____.

answer

high product value

question

19. A strong culture can act as a substitute for which of the following?

answer

formalization

question

20. High formalization in an organization creates all of the following except _____.

answer

cohesiveness

question

21. Culture performs all the following functions except _____.

answer

displaying the dominance of particular organizations

question

22. As organizations have widened spans of control, flattened structures, introduced teams, reduced formalization, and empowered employees, the _____ provided by a strong culture ensures that everyone is pointed in the same direction.

answer

shared meaning

question

23. Culture may be a liability because it is a barrier to _____.

answer

none of the above

question

24. Culture is most likely to be a liability when _____.

answer

the organizations environment is dynamic

question

25. Consistency of behavior is an asset to an organization when it faces _____.

answer

a stable environment

question

26. In recent years, _____ has become the primary concern in acquisitions and mergers.

answer

cultural compatibility

question

27. The ultimate source of an organization's culture is _____.

answer

the organizations founders

question

28. Culture creation occurs in all of the following ways except when _____.

answer

founders develop their vision covertly

question

29. All of the following are factors that serve to sustain organizational cultures except _____.

answer

frugality

question

30. The selection process helps sustain the organization's culture by _____.

answer

ensuring the candidates fit well within the organization

question

31. The selection process helps candidates learn about an organization. If employees perceive a conflict between their values and those of the organization, this gives them a chance to _____.

answer

express their concerns

question

32. Top management has a major impact on the organization's culture through _____.

answer

establishing norms that filter down through organizations

question

33. The process through which employees are adapted to an organization's culture is called _____.

answer

socialization

question

34. Which of the following is not a stage of the socialization process?

answer

ritual

question

35. The correct order for the stages of the socialization process is _____.

answer

prearrival, encounter, metamorphosis

question

36. The socialization stage that encompasses the learning that occurs before a new member joins an organization is known as_____ socialization.

answer

prearrival

question

37. The employee compares her expectations to organizational reality in which stage of socialization?

answer

encounter

question

38. If there is a basic conflict between the individual's expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during which stage of socialization?

answer

encounter

question

39. The time when a new employee sees what the organization is really like and realizes that expectations and reality may diverge is called the _____ stage.

answer

encounter

question

40. Employee attitudes and behavior change during the _____ stage of socialization.

answer

metamorphosis

question

41. New employees are usually comfortable with their organizations by the end of the _____ stage of socialization.

answer

metamorphosis

question

42. Which of the following is not a means of transmitting culture within an organization?

answer

aversion therapy

question

43. _____ typically contain(s) a narrative of events about the organization's founders, rule breaking, or reactions to past mistakes.

answer

stories

question

44. Which one of the following terms is not a component of rituals?

answer

material symbols

question

45. Rituals perform all of the following functions except that of _____.

answer

emphasizing the organization's goals

question

46. All of the following are examples of rituals except _____.

answer

placement of offices within corporate headquarters

question

47. All of the following are examples of material symbols except _____.

answer

new employee orientations

question

48. An organizational culture most likely to shape high ethical standards is one that _____.

answer

all of the above

question

49. To create a more ethical culture, management should do all of the following except _____.

answer

cover up unethical acts

question

50. What does a positive organizational culture do?

answer

emphasize individual growth

question

51. Organizations that promote a spiritual culture _____.

answer

recognize people have both mind and spirit

question

52. How might U.S, managers be culturally sensitive?

answer

listen more

Organizational Behavior Chp 17 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards