question

Which of the following is the systematic process through which managers regulate organizational activities?

answer

Organizational control

question

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures related to a company's critical success factors?

answer

Balanced scorecard

question

In the balanced scorecard, what type of indicators focus on production and operating statistics?

answer

Business process

question

Kendra is a manager at George's Goodies. On a regular basis Kenra and her subordinates set individual and organizational goals. This process is similar to which component of the control model?`

answer

Establishing performance standards

question

Tiffany recently discovered that the reject rate for her department exceeded the standard for performance in this area. What should Tiffany do to exercise effective control?

answer

She should investigate and discover the cause of the problem

question

Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Mistletoe still ahs control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?

answer

Its ability to take corrective action when necessary

question

Which of the following includes anticipated and actual expenses for a responsibility center?

answer

An expense budget

question

Madison has been assigned to work on the development of a budget that plans future investments in major assets, such as buildings and heavy machinery. Madison is working on:

answer

A capital budget

question

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:

answer

Bottom-up budgeting

question

The firm's financial position with respect to assets and liabilities at a specific point is shown by its:

answer

Balance sheet

question

The _________ ratio refers to the ability of the organization to meet its current debt obligation

answer

Liquidity

question

Which of the following refers to purchase orders divided by customer inquiries?

answer

Conversion ratio

question

Tammy is a production manager at Eagle's Nest, Inc. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate:

answer

An inventor turnover ratio

question

Net income divided by sales is the correct formula for calculating:

answer

Profit margin on sales

question

The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook as well as strict hierarchy of authority. This philosophy is consistent with ____________ control

answer

Hierarchical

question

Hierarchical control is most consistent with _______ budgeting

answer

Top-down

question

Which of the following allows employees to see the financial condition of the company for themselves?

answer

Open-book management

question

Total quality management is most consistent with _____________ control

answer

decentralized

question

Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lower costs?

answer

Total quality management

question

Quality circle are based on the assumption that:

answer

The people who do the job know it better than anyone else

question

Which of the following is not a contingency factor that can influence the success of a TQM program in positive way?

answer

Managers wait for big, dramatic innovations

question

Which of these is based on a set of international standards for quality?

answer

ISO Certification

question

Which of the following is a control system that identifies the various activities needed to produce a product and determines the cost of those activities?

answer

Activity-based costing

question

Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective

answer

a team

question

Which of the following is a characteristic of a group, not a team?

answer

A designated strong leader

question

Randy is a team a team leader at Welldrilling.net. His team is made up of 15 coworkers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:

answer

Free riding

question

Work team effectiveness is based on three outcomes. They are productive output, capacity to adapt and learn, and:

answer

Satisfaction

question

Tamika is a manager at Large Leaf Enterprises. Recently, she was assigned a work team. She is in charge of the team, and it consists of the subordinates under her authority. This is an example of a:

answer

Vertical team

question

Nancy belongs to a horizontal team in her organization. She was selected on the basis of her title, not her expertise. The type of horizontal team she belongs to is likely:

answer

A committee

question

Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess a variety of skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of:

answer

A self-directed team

question

Which of the following types of teams is described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

answer

virtual

question

Josh is a manger at On-The-Go Cars. He recently has read quite a bit of literature on the benefits of work teams. He is particularly interested in forming a vertical team. There are 24 employees in his department. Jose should:

answer

Divide the group into 4 teams of 6 employees each

question

All of these behaviors are consistent with the role of a task specialist except:

answer

Compromising during conflicts

question

Which of the following is the first stage of team development?

answer

Forming

question

Which of the five stages of team development is marked by conflict and disagreement?

answer

storming

question

During the ________ stage, the team leader should encourage participation by each team member.

answer

storming

question

Kristen, in her role as team leader, has recently switched her style from one of clarifying team roles to one of emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which is entering the __________ stage of team development.

answer

performing

question

Darren and his team have just finished Project A and are preparing to disband. Darren and his team are in the __________ stage of team development.

answer

adjourning

question

Which of the following increases team cohesiveness?

answer

All of these Shared goals Team success Shared goals and team success External competition

question

The _____________ style of conflict resolution is best when maintaining harmony is important

answer

accommodating

question

All of the following are conflict-handling styles discussed in your text except the:

answer

Assertive style

question

Which of the following is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict?

answer

integrative negotiation

question

Which of the following is not one of the four key strategies for achieving a win-win solution through negotiation?

answer

Keep the demands at the center

question

Which of the following statements is NOT true about communication?

answer

The most important part of communication is transmitting information

question

The receiver _______ the symbols to interpret the meaning of the message

answer

decodes

question

The capacity of an information channel is influenced by all of these except:

answer

The ability to minimize costs

question

Which of these is the richest medium for communication?

answer

face to face contact

question

When informing your staff of the date for a company picnic, a ____ would be most practical and successful.

answer

memo

question

The term ________________________ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

answer

communication apprehension

question

Which of the following is not an example of nonverbal communication?

answer

written memo

question

Nonverbal messages include all of the following except:

answer

All of these are nonverbal messages Blushing and perspiring Voice and mannerisms Facial expressions Posture and dress

question

Which of the following is defined as communication transmitted through actions and behaviors rather than through words?

answer

Nonverbal communication

question

Which of the following messages is conveyed when a person crosses his or her arms while having to face-to-face conversation?

answer

I don't want to hear what you have to say

question

Which of the following is not a key to effective listening?

answer

Have preconceptions

question

A good listener is someone who:

answer

Asks questions summarizes, and listens to central themes

question

When a professor explains the class syllabus to his or her students, ________ communication occurs.

answer

downward

question

Information distortion or loss of message content is a major problem with:

answer

Downward communication

question

A task force made up of representatives from the finance, human resources, and information technology departments uses __________ communication to create a new payroll process

answer

horizontal

question

The four primary skills for communicating in a crisis include all of the following except:

answer

All of these are skills for communicating in a crisis Communicate a vision for the future Be visible Get the awful truth out Maintain your focus

question

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives, Katie is motivated by:

answer

extrinsic rewards

question

Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?

answer

Hierarchy of needs theory

question

Nelson is motivated by a strong need for recognition, and is continually seeking credit for his contributions to the organization. According to Maslow, Nelson is motivated by which category of needs?

answer

esteem

question

The frustration-regression principle is most closely associated with:

answer

Alderfer

question

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommended if your goal were to increase their level of satisfaction

answer

Increase the level of motivators

question

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her need for:

answer

power

question

In goal-setting theory, ____ ___________ refers to the degree to which goals are concrete and unambiguous.

answer

goal specificity

question

In goal-setting theory, ____ _________ refers to the idea that employees buy into the goals.

answer

goal acceptance

question

Tim is a manger at Chuck's Construction. He sees little opportunity for advancement at Chuck's Construction, regardless of how well he performs. Which of the following expectancies is low for Tim?

answer

P --> O Expectancy

question

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of:

answer

Positive reinforcement

question

One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?

answer

Extinction

question

Which of these pursues task efficiency by reducing the number of tasks one person must do?

answer

Job simplification

question

Which of the following combines a series of tasks into one new, broader job?

answer

Job enlargement

question

Which of the following is an important part of the job characteristics model?

answer

Critical psychological stress

question

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone?

answer

Some of her employees are low in growth-need strength

question

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?

answer

Self-management

question

Which of the following is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization?

answer

engagement

question

What is the ability to influence people toward the attainment of organizational goals?

answer

leadership

question

The leader who builds an enduring great organization through a combination of personal humility and professional resolve is a ____ _ leader.

answer

level 5

question

All of the following are leadership qualities except:

answer

Structured

question

In general, research has found a ____ relationship between personal traits and leader success.

answer

weak

question

Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, active, and creative individual. Which approach to leadership was Beagle using?

answer

The trait approach

question

Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which personal characteristic of leadership is she showing?

answer

personality

question

Researchers at the Ohio State University identified two major behaviors called:

answer

Consideration and initiating structure

question

The Michigan researchers used the term _______ ________ _______ for leaders who established high performance goals and displayed supportive behavior toward subordinates

answer

employee centered leaders

question

Which of the following reflects a high amount of concern for people and low concern for production?

answer

Country Club Management

question

The key assumption of Hersey an Blanchard's situational theory is that subordinates vary in their:

answer

Readiness Level

question

Blanchard's revised situational leadership theory is based in part on the idea of _______ leadership.

answer

servant

question

Ryan is a manager at Steve's Stoneworks, Inc. Hersey and Blanchard would consider most of his subordinates highly ready. Based on this, which of the following leadership styles is best for Ryan?

answer

Delegating

question

In Fiedler's contingency theory of leadership, he described the favorability of the situation to the leader using all of the following terms except:

answer

personal power

question

According to Fiedler, in which of the following situations are relationship-oriented leaders more effective

answer

Situations of moderate favorability

question

A __________ is a situational variable that makes a leadership style unnecessary or redundant.

answer

substitute

question

Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example of ___________ impacting leadership styles and behaviors.

answer

neutralizers

question

Which of these is a follower who participates actively in the organization but does not use critical thinking skills?

answer

Conformist

question

Which of the following refers to the power coming from a formal management position in the organization?

answer

Legitimate power

question

Candice uses praise, letters of support, and pats on the back as aways of influencing her subordinate's behaviors. All of these actions are highly valued by the work group. This is an example of:

answer

Reward Power

question

Beth, a middle manager at Heather's Handbangs, uses threats and punishments as ways of influencing the behavior of his subordinates. Which of the following sources of power is Beth relying on?

answer

Coercive power

question

The seven interpersonal influence tactics for leaders include all of the following except:

answer

Do not worry about people liking you

question

Which of the following refers to work behavior that goes beyond job requirements and contributes as needed organization's success? Cognitive dissonance

answer

affect

question

Research shows that the link between which of the following is small and is influenced by other factors

answer

Satisfaction and Performance

question

Which of the following is the process by which individuals screen and select the various objects and stimuli that vie for their attention?

answer

Perceptual Selectivity

question

Doug wants to look his best when he goes for interviewing, because he knows that first impressions count for a lot. He is focusing on which perceiver characteristic?

answer

Primacy

question

_________ describes whether a person who has observed others handle situations in the same way they would.

answer

Consensus

question

The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of:

answer

Self-serving bias

question

The Big Five personality factors includes all of these except:

answer

Locus of control

question

If Ben is tense, nervous, depressed, and insecure, he would tend to be rated as low on which of these factors?

answer

Emotional stability

question

Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?

answer

It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking

question

Which of these styles, according to Jung, avoids specifics, decentralizes decision making, and develops few rules and regulations?

answer

Intuitive-feeling

question

Which of these styles would likely be appropriate for a counseling job?

answer

Sensation-feeling

question

A widely used personality test that measures how people differ on all four of Jung's set of paired opposites is the:

answer

Myers-Briggs Type Indicator

question

Which of the following refers to a change in behavior or performance that occurs as the result of experience?

answer

Learning

question

All of the following are fundamental learning styles labeled by researchers except:

answer

Disseminator

question

Which of the following describes a person with the learning characteristics of being good at implementing decisions and carrying out plans?

answer

Accommodator

question

All of the following are things bad bosses do to create stress for their subordinates except:

answer

Tell people exactly what is expected of them

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