question

Getting work done through others is called leading.

answer

False

question

Today, office supervisor Marion assigned Todd the task of preparing a sales presentation for an important client. In so doing, Marion is performing the organizing function of management.

answer

True

question

Only top managers engage in all four of the management functions.

answer

False

question

Technical skills are much more important for top managers and middle managers than they are for lower-level managers.

answer

False

question

Though sound management practices can produce substantial advantages in sales revenues and profits, they actually have little impact on customer satisfaction.

answer

False

question

Johann's company hopes to increase sales by 5 percent this quarter. As part of his job, Johann regularly tracks sales figures to monitor the company's progress toward this goal. Johann is performing the controlling function of management.

answer

True

question

Team leaders are primarily responsible for linking groups, departments, and divisions within a company.

answer

False

question

Olivia is a production manager with a large publishing company. She has been working with a printer to deliver a hot new vampire novel to stores on August 31. However, she just learned that the marketing department needs the books two weeks earlier than originally planned, so she will need to contact the printer to try to get the delivery schedule moved up. Olivia is about to perform the monitor managerial role.

answer

False

question

Managers who are unable to delegate tasks typically find that they do not have enough time to do anything well.

answer

True

question

Self-managed teams have been shown to produce enormous increases in productivity through increased employee commitment and creativity.

answer

True

question

Mintzberg proposed that managers perform three major managerial roles while performing their jobs. These are interpersonal, intrapersonal, and informational.

answer

False

question

Human skills are the most important of managerial skills.

answer

False

question

"Derailers" are managers who started out strong in their careers but were knocked off the fast track by the time they reached middle to upper levels of management.

answer

True

question

Accomplishing tasks that help fulfill organizational objectives is called:

answer

effectiveness.

question

Most modern management textbooks consider all of the following to be management functions EXCEPT:

answer

coordinating.

question

Emily is a manager at the Coverall Tent Company. Emily teaches new employees how to construct the tents and checks their work to make sure they are doing a good job. Emily is which type of manager?

answer

First-line manager

question

Ramon is CEO of Cornerstone Bank, located in Cheyenne, Wyoming. Cornerstone is the major sponsor of the annual Run for the Cure 5K race, which raises money for breast cancer research. Every year at the end of the race, Ramon makes a short speech about Cornerstone's commitment to the race and presents the winner with a trophy. When he does this, Ramon is operating in the ________ managerial role.

answer

figurehead

question

Studies indicate that the number-one mistake commonly made by managers is:

answer

being insensitive to others.

question

The management function of planning involves:

answer

determining organizational goals and a means for achieving them.

question

Which of the following would NOT typically be considered a responsibility of top management?

answer

Planning and implementing strategies to achieve company objectives

question

When Westbrook Software laid off 300 employees last week, CEO Diane Wagner called a press conference to announce the company's actions to the media. In so doing, Diane was performing the ________ managerial role.

answer

spokesperson

question

The ability to see the organization as a whole is an important component of ________ skills.

answer

conceptual

question

Midori became a manager at Tipton Industries about 14 months ago. If her evolution as a manger is typical, Midori has probably come to believe that her primary job is to:

answer

manage and develop her employees.

question

One of your chief engineers delivers to you a set of key product test results. You pass that information along to the marketing and branding departments so that they can create a marketing campaign, then you write up a summary for the head of your department. Which managerial role are you performing?

answer

Disseminator

question

According to Jeffrey Pfeffer, companies that invest in their people:

answer

will create long-lasting competitive advantages.

question

Management positions have been an important part of all organizations for at least the past 500 years.

answer

False

question

Melvin knows very little about plumbing, but Drip-Drop Plumbing hired him as a plumber's assistant anyway because his uncle owns the business. Max Weber would agree that this company practices bureaucratic management.

answer

False

question

Mary Parker Follett encouraged constructive conflict in the workplace.

answer

True

question

Quality control and inventory systems are two of the most commonly used operations management tools.

answer

True

question

Martin changes his management strategy depending on the circumstances. He clearly practices the contingency approach to management.

answer

True

question

For most of human history, there has not been a strong need for management because until fairly recently most people worked at home or on farms.

answer

True

question

A Gantt chart is a management tool that shows which tasks must be completed at which times in order to complete a project or task.

answer

True

question

Because Hamer Dental Practice doesn't have a formal, written policy manual for employees—everyone "just knows" what the office rules are—it is a good example of a bureaucratic organization.

answer

False

question

The Hawthorne Studies demonstrated conclusively that financial incentives are the most important motivators for workers.

answer

False

question

Businesses have always looked for information technologies that speed access to timely information.

answer

True

question

Soldiering occurs when workers deliberately slow their pace or restrict their work output.

answer

True

question

The human relations approach to management focuses on psychological and social aspects of work.

answer

True

question

A subsystem is a set of interrelated elements or parts that function as a whole.

answer

False

question

Modern management as we would recognize it today first began to emerge during the:

answer

Industrial Revolution.

question

Most workers on the Sun Electronics assembly line can put together a radio in about five minutes. But Randall can put a radio together in just three minutes. Frederick W. Taylor would probably have characterized Randall as a:

answer

rate buster.

question

The process of breaking down each task or job into its separate motions and then eliminating those that are unnecessary or repetitive is most closely associated with:

answer

Frank and Lillian Gilbreth.

question

Which of the following is NOT one of Henri Fayol's Fourteen Principles of Management?

answer

Subordination of the general interest to individual interests

question

Which of the following probably does NOT fall within Barnard's "zone of indifference"?

answer

Muhammad is a painter for Custom Coats Paint Company; the company CEO tells him that from now on, he is expected to pick up the CEO's daughter from school every afternoon and drive her home.

question

Thoroughly studying and testing different work methods to identify the best, most efficient way to complete a job is called ________ management.

answer

scientific

question

Frederick W. Taylor would most likely disapprove of which of the following scenarios?

answer

Whenever there is a problem with faulty products at the Electric Candle Lamp Company, top managers come down hard on the assembly line workers since they are the ones solely responsible for product quality.

question

The point of integrative conflict resolution is to:

answer

have both parties in a dispute indicate their preferences and then work together to find an alternative that meets the needs of both.

question

________ occurs when two or more subsystems working together can produce more than they can working apart.

answer

Synergy

question

Kleer Sound, Inc. builds car radio systems. When the economy is good and lots of people are buying new cars, Kleer Sound's factory operates 24 hours per day. When car sales fall, however, Kleer Sound typically lays off a number of employees. This information demonstrates that Kleer Sound is a(n):

answer

open system.

question

Which of the following of Frederick Taylor's scientific management principles would motion studies most directly support?

answer

Develop a science for each element of work.

question

Eli Whitney demonstrated the importance of ________ in manufacturing.

answer

interchangeable parts

question

Environmental uncertainty is lowest when environmental change and complexity are extensive and resource scarcity is a problem.

answer

False

question

Managers often prefer business confidence indices to economic statistics because they know that other managers make business decisions that are in line with their expectations concerning the economy's future.

answer

True

question

Northern Publishers has used Quatro-Color Press to print its books and magazines for more than 30 years. Northern benefits from a reliable, high-quality supplier; Quatro-Color enjoys repeat business from a stable customer. This is a good example of relationship behavior.

answer

True

question

When a BP oil rig exploded in the Gulf of Mexico in 2010, many advocacy groups called on consumers to stop patronizing BP gas stations. These groups were proposing a product tariff against BP.

answer

False

question

The set of key values, beliefs, and attitudes shared by members of an organization is called the internal environment.

answer

False

question

Because newspapers are produced much the same way as they were 100 years ago, the newspaper business is an excellent example of a simple environment.

answer

False

question

The general environment consists of the economic, technological, sociocultural, and political trends that indirectly affect all organizations.

answer

True

question

Advocacy groups are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.

answer

True

question

When managers interpret environmental events as threats, they take steps to protect the company from further harm.

answer

True

question

When core organizational beliefs are widely shared and strongly held by most employees, it becomes very easy for the organization to adapt to changes in its external environment.

answer

False

question

Sam Walton would be an example of a member of an advocacy group for Wal-Mart.

answer

False

question

Environmental change is the rate at which a company's general and specific environments change.

answer

True

question

Throughout the 1960s and 1970s, the recording industry was fairly stable, producing traditional vinyl records. In the early 1980s, however, the introduction of the compact disc brought about dramatic changes in the industry. After adapting to the CD and returning to years of stability, the advent of MP3 digital files in the early 2000s brought another dynamic change. This is an example of:

answer

punctuated equilibrium theory.

question

Which of the following illustrates how the political/legal component of the general environment can affect business?

answer

Because of the Family and Medical Leave Act, Dianne is entitled to 12 weeks of unpaid leave from her job when she has her baby. Dianne's company must hire a temporary replacement for her.

question

Which of the following would be considered a competitor to Barnes and Noble bookstores?

answer

Amazon.com

question

Through the use of ________ , McDonald's has identified that rising gas prices have created a potentially advantageous opportunity to attract customers looking to downsize from pricier food venues.

answer

environmental scanning

question

Organizational stories and organizational heroes are instrumental in:

answer

helping sustain the values, attitudes, and beliefs important to an organizational culture.

question

Which of the following businesses probably has the most stable environment?

answer

A bakery

question

When HDTVs were first introduced to the market, one reason they were much more expensive than other types of televisions is that there were not enough factories building the sets to keep up with demand. This illustrates the external environmental characteristic of:

answer

resource scarcity.

question

Several years ago, the Qwerty Typewriter Company went out of business. The advent of the personal computer meant that fewer and fewer people were interested in buying typewriters. The biggest reason for the demise of the Qwerty Typewriter Company was probably:

answer

changes in technology.

question

Felipe purchased a sofa from Full House Furniture last week and noticed several small rips in the fabric. He contacted the company, which immediately sent a delivery truck to Felipe's home with a replacement sofa. Full House also wrote Felipe a sincere apology letter and tucked in a $25 check to apologize for his inconvenience. Full House Furniture was practicing:

answer

reactive customer monitoring.

question

In an attempt to improve communication among its employees, Bitman Insurance recently changed the floor plan of its offices from traditional cubicles to a more open layout. The change in office design is an example of:

answer

changing the culture's visible artifacts.

question

What are the five components of the specific environment?

answer

Customer, competitor, supplier, industry regulation, advocacy group

question

Harrah's casinos introduced Total Rewards program cards to keep track of customer gambling habits and offer incentives to keep them coming back. Harrah's was implementing:

answer

proactive monitoring.

question

A high degree of buyer dependence can lead to ________ , in which one party benefits at the expense of the other.

answer

opportunistic behavior

question

Surveys show that a large majority of Americans believe their organization's leadership is ethical.

answer

False

question

Irina is tempted to make a copy of software she uses at work for her own personal use, but she is afraid of being fired if she's caught. Irina appears to be at Stage 6 of Kohlberg's Stages of Moral Development.

answer

False

question

When Otis works more than 40 hours per week, his company is required to pay him 1.5 times his usual hourly wage. In so doing, Otis's company is fulfilling its legal responsibility.

answer

True

question

A company that uses a proactive strategy to respond to social responsibility problems will anticipate responsibility for a problem before it occurs, do more than expected to address the problem, and lead its industry in its approach.

answer

True

question

Research has shown that being socially responsible usually will not decrease a business' profitability.

answer

True

question

Unethical behavior that violates organizational norms about right and wrong is called workplace deviance.

answer

True

question

It is crucial for top management to be committed to the company ethics program in order for it to succeed.

answer

True

question

According to the stakeholder model of social responsibility, an organization's only goal should be to maximize profits.

answer

False

question

Companies that do not at least meet their discretionary responsibilities are widely considered to be unethical.

answer

False

question

Socially responsible companies experience the same ups and downs in economic performance that traditional businesses do.

answer

True

question

Social responsibility is a business's obligation to pursue policies, make decisions, and take actions that benefit society.

answer

True

question

Magnitude of consequences is the chance that something will happen and then result in harm to others.

answer

False

question

Ralph doesn't have a problem with grabbing a handful of pens from the office supply room to take home with him. He's also filched a stapler, a calculator, and a couple of flash drives from the storeroom. Ralph's behavior is an example of:

answer

employee shrinkage

question

According to the U.S. Sentencing Commission Guidelines for Organizations:

answer

smaller fines are imposed on companies that take proactive steps to encourage ethical behavior.

question

Which of the following scenarios has the strongest temporal immediacy?

answer

Because of poor economic conditions, Bronwyn Company must lay off 50 employees next week.

question

Jermaine is a top manager at a large bank. He is in the process of writing a business code of ethics for his organization, and many people have given him advice about how to proceed. Which of the following tips should Jermaine ignore?

answer

Do not get input from nonmanagerial employees because they are not stakeholders in the company.

question

Which of the following would be considered a secondary stakeholder in Burger King?

answer

People for the Ethical Treatment of Animals, who protests Burger King's use of animal products

question

Which of the following would be considered an act of personal aggression in the workplace?

answer

Rick frequently makes sexually suggestive comments to his co-worker, Sabrina.

question

According to the U.S. Sentencing Commission, the first component of an effective compliance program is to:

answer

establish standards and procedures.

question

Although it would benefit the Green Pasture Ice Cream Company to dump its industrial waste into a nearby pond, the managers realize that disposing of the waste properly would benefit even more people. So that's what they do. Evidently, Green Pasture Ice Cream Company uses the principle of ________ to make its ethical decisions.

answer

utilitarian benefits

question

Rose found solid evidence that her supervisor, Roger, was stealing from the company. Though it was difficult for her to do so, she reported Roger's actions to top management. Rose's action is an example of:

answer

whistleblowing.

question

For years, tobacco manufacturers denied that there was a link between cigarette smoking and cancer, despite hard scientific evidence that such a link existed. These manufacturers were engaging in a(n) ________ social responsiveness strategy.

answer

reactive

question

When John became a new divisional manager of his company, after the previous manager was arrested for ethics violations, he was tasked with helping shore up the ethics training program. Under the previous manager, a program had been in place, but the manager had largely ignored it. Now employees were very distrustful of management and the effectiveness of ethics training programs. What should John do to improve trust with his workers and create a successful training program?

answer

Schedule training sessions in which he is the instructor.

question

Which of the following is necessary for a code of ethics to encourage ethical decision-making?

answer

The company must communicate its code to others both inside and outside the company.

question

Which of the following is NOT one of the principles of ethical decision-making?

answer

Group consensus

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