Literature Review of userfriendly interface Essay

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Create user-friendly online interface for a better user experience Assignment 2 Business Communication Johns Hopkins University Professor Kathleen Day James Chem. September 16, 2013 Create User-Friendly Online Interface for a Better User Experience All applicants at the Park Charles Apartment need to fill in their application form online, unless they come to the leasing office to fill in the form themselves.

As for international applicants (or those who do not live nearby), the only way they can neck out ten apartment Is Day beveling ten pleasures approval Day ten McCall wheedles and other apartment review websites. Therefore, establishing a user-friendly online interface is crucial. But is Park Charles Apartment doing a good Job providing a user- friendly interface for online applicants?

The online application form is set to only fill in domestic information (United States), this has made a hard time for many international applicants and also consumes a lot a time for the leasing office for they have to send another application form to international applicant so they can print it UT, scan it then send it back when they were done. Meanwhile, the official website contains little information about the community and the apartment itself, so many applicants search for answers on apartment reviewing websites.

But the information provided by these websites is somehow biased and sometimes wrong, so it may effect costumer’s decision in ways we do not wish to see. It is proven that a user- friendly online interface and a better user experience will improve an organization’s performance and effect costumer’s final decision. Defining the Concepts of a User-Friendly Interface and a Good User Experience To define the meaning of user-friendly interface, we first look at the meaning of “user- interface” and “user-friendly “. According to Etceteras. Mom, a user interface is” the nearness in which a person controls a software application or hardware device. A good user interface provides a “user-friendly” experience, allowing the user to interact with the software or hardware in a natural and intuitive way In my project, I’m planning to help develop a more user-friendly interface to provide better user experience. ISO 9241-210 defines the term user experience as “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service”.

According to the ISO definition, user experience includes all the users’ emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviors and accomplishments that occur before, during and after use. Whether the interface is user-friendly or not is important for Park Charles Apartment, according to Jacob Nielsen, “Studies of user behavior on the Web find a low tolerance or difficult designs or slow sites. People don’t want to wait. And they don’t want to learn how to use a home page.

There’s no such thing as a training class or a manual for a Web site. People have to be able to grasp the functioning of the site immediately after scanning the home page?for a few seconds at most”. So if people find it hard to use the Park Charles Apartment website, they will simply leave the site and browse or shop for their apartments elsewhere. How to Establish a User-Friendly Interface? And the Importance of User Experience? How exactly should we do to make good interface? What are the characteristics of an effective and user-friendly interface?

According to Dimity Fade (April 1 5, 2009), there are 5 ways we consider a good user interface needs to be: Consistency -maintain consistency between pages, functions, options, color scheme, general layout, links, font types, sizes, heading, labels, menu items, captions and so on. Highlight the Changes -When you make changes during the use of a web application, you should highlight those changes so that it can be noticed by your users. Enable Keyboard Shortcuts – You can SE your own keyboard shortcuts in an application interface.

Use Relevant Icons with Lades – Placing lades next to your Icons make user easy to recognize teen Instantly. Keep Things Simple -keep the interfaces as simple as possible. I tend to agree with these principles, and I believe that as long as we find ways for Park Charles Apartment to establish a website with the principles mentioned above, Park Charles Apartment will provide a great user experience for all online applicants and will have positive impact to the organization. References Etcetera. Mom: The definition of user interface and user-friendly.

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