1.What are UPS “Smart Labels?” What role do they play in UPS operations? UPS “Smart Labels” is a computer-generated shipping label that you can create using your personal computer. One of the key elements of the smart label is the barcode. Role they play in UPS operations are provide customer information for shipping which makes for faster and more reliable shipping. The label is scanned at each part of the shipment and delivery so that the customer can track their packages and it’s accounted for from start shipment to finish shipment.
2.Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. i)Driver picks up package from customer and creates a smart label which contains all shipping information and tracking number ii)The inf
...ormation is sent to warehouse iii)Driver carry a DIAD which is a hand held computer that will show the routes to take and his stopping station for the day iv)Driver scan the package information into the DIAD so that the information is available to the Data Center and to the customer v)All packages will be process through a UPS package center vi)
3.What role does wireless communication play in the UPS systems? Wireless communication allows UPS drivers to have complete flexibility in the field and up to date information about changes to their routes or new pick-ups. This makes more efficient deliveries and pick-ups for the customers.
4.How has information technology transformed the package delivery business?
5. How does UPS’s investment in IT help it achieve the strategic business objectives
described in Chapter 1?
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