question

True or False: The healthcare industry is stable with little change from year to year.

answer

False

question

A manager measures a community's health outcomes and factors that cause them, and then uses that information to coordinate the community's people and organizations to improve health. The manager is practicing

answer

population health.

question

Which of the following four factors in Blum's force field model of health (as presented in Chapter 1) has the strongest effect on the health of a population?

answer

Environment

question

Which of the following four factors in Blum's force field model of health (as presented in Chapter 1) has the weakest effect on the health of a population?

answer

Medical care

question

The external environment that affects healthcare organizations can be divided into ten sectors. The sector that encompasses related businesses and competitors is the

answer

industry sector.

question

Healthcare organizations together provide a continuum of care that includes

answer

All the above: preventive services. rehabilitation services. diagnostic services.

question

True or False: When planning solutions for population health problems, managers should realize that disparities are linked to environment.

answer

Correct True

question

True or False: The continuum of care includes healthcare services from birth to death.

answer

True

question

True or False: As defined by the World Health Organization, health is the absence of disease or infirmity.

answer

False

question

The external environment that affects healthcare organizations can be divided into ten sectors. The market sector encompasses

answer

customers and clients.

question

According to the textbook, healthcare issues, trends, and future developments include all of the following except

answer

physicians working for smaller independent medical group practices.

question

Establishing mission, vision, and goals of an organization is what top managers do when they

answer

plan

question

True or False: Students should try to learn one best way to organize and then use it wherever they work during their careers.

answer

False

question

Development of administrative theory was important for improving

answer

entire organizations.

question

Monitoring performance and then making adjustments so that goals are achieved is

answer

controlling

question

True or False: As presented in Chapter 2, management is not the same as leadership; it is part of leadership.

answer

False

question

The five fundamental management functions identified by Gulick and the textbook include all of the following except

answer

changing.

question

True or False: How a healthcare organization should be organized depends partly on the external environment in which that organization exists.

answer

True

question

According to ________ theory, a manager might take action that will make the organization seem legitimate to stakeholders.

answer

institutional

question

A manager who arranges work into separate, smaller, more specialized tasks is using

answer

division of work.

question

True or False: The use of bureaucratic principles for management tends to make organizations more efficient and less personal.

answer

True

question

Mintzberg studied roles that managers perform and found that they

answer

used decisional, informational, and interpersonal roles.

question

The Hawthorne studies in the 1920s and 1930s led to which of the following approaches to management?

answer

Human relations approach

question

True or False: Managers have their personal differences, yet they all manage the same way using management theories and methods.

answer

False

question

True or False: Span of control shows how many subordinate workers a manager is responsible for.

answer

True

question

Arranging work into jobs, teams, and departments; arranging supervisor-subordinate relationships; and assigning responsibility are all part of

answer

organizing.

question

Departments in a healthcare organization should be organized with similar degrees of centralization, specialization, division of work, and chain of command.

answer

False

question

Frederick Taylor was a pioneer in management who helped improve how

answer

workers performed jobs.

question

The process of getting things done through and with people is known as

answer

management

question

Katz argued that managers need three fundamental skill sets that include all of the following except

answer

technical skills.

question

A project manager should manage all of the following except

answer

project reimbursement.

question

Which of the following should take place before all of the others?

answer

Planning

question

True or False: Lower-level plans are concerned with "what to do" whereas higher-level plans are concerned with "how to do it."

answer

False

question

A Gantt chart helps a manager answer which of the following questions?

answer

What will be done when?

question

True or False: Although managers continually gather information for planning purposes, actual planning occurs once per year.

answer

False

question

True or False: Planning involves managers at all levels of healthcare organizations.

answer

True

question

True or False: Top-down planning is used to build commitment of lower-level managers to the plans.

answer

False

question

Which of the following is good advice for managers who are planning?

answer

Allow flexibility in the planning and in the plan.

question

A SWOT analysis

answer

considers an organization's internal factors.

question

A healthcare organization (HCO) examines where it is now, decides where it wants to be in the future, and figures out how to get there. The HCO is doing

answer

strategic planning.

question

Which of the following is not a basis for strategy to achieve competitive advantage, as explained in Chapter 3?

answer

External strengths

question

True or False: A department manager must plan for his/her own department while also considering what his/her department can do to achieve the organization's goals.

answer

True

question

The open systems perspective emphasizes that healthcare organizations should interact with their

answer

environments.

question

True or False: A healthcare organization should be closed to its environment to protect itself from environmental threats.

answer

False

question

True or False: Staff positions are created in the vertical chain of command to directly help achieve a department's goals.

answer

False

question

True or False: Standardization is one way of coordinating work.

answer

True

question

An organic structure includes all of the following except

answer

strong vertical interaction.

question

The organization structure that fits best with a stable, predictable environment is

answer

mechanistic.

question

To ensure that jobs in a healthcare organization are working toward a common purpose, a manager may use supervision to coordinate

answer

vertically

question

When workers who do not have a supervisor-subordinate relationship in the chain of command interact to coordinate their work, they are using

answer

mutual adjustment.

question

A system has all of the following characteristics except

answer

it strives for efficiency.

question

Organizing involves all of the following except

answer

organizing plans into budgets.

question

When designing a job, managers must do all of the following except

answer

establish external opportunities for the job.

question

True or False: Organizing particular tasks into jobs creates both division of work and specialization.

answer

True

question

True or False: In addition to being part of a formal organization, workers may also be part of an informal organization that coexists with the formal organization.

answer

True

question

An organization is all of the following except

answer

closed to its environment.

question

Managers should consider which of the following factors when organizing tasks into jobs?

answer

Worker motivation

question

True or False: Departments should be organized with similar degrees of centralization, specialization, division of work, and chain of command.

answer

False

question

In which organizational form are departments and positions organized according to the tasks workers perform and the abilities workers use?

answer

Functional form

question

In which organizational form are departments and positions organized mainly to focus on particular groups of customers?

answer

Divisional form

question

When a healthcare organization (HCO) contracts with an outside company to operate a department (such as food service) in the HCO, the HCO's managers must

answer

state how contract workers fit in the HCO's hierarchy.

question

True or False: Although five distinct organization structures exist, many organizations create a hybrid by combining structures.

answer

True

question

True or False: The planning and organizing processes are closely related because implementing plans might require a change in structure.

answer

True

question

In which organizational form do managers outsource functions and departments and then connect those using contracts and electronic information systems?

answer

Modular form

question

A hospital's medical staff structure of departments and committees

answer

has become more closely combined with the management structure in recent years.

question

The governing body of a healthcare organization (HCO) is responsible for approving the HCO's goals and budgets and then doing what is best for the patients.

answer

False

question

True or False: In a parallel organization form, a matrix structure organizes positions in a multidepartmental approach for solving complex problems.

answer

False

question

The organizational form that simultaneously focuses on specific groups of customers while also focusing on efficiency is the

answer

Matrix form

question

True or False: Physicians are part of a hospital's medical staff rather than a hospital's administrative staff, so they do not influence a hospital's decisions.

answer

False

question

Which of the following organization structures is likely to work best in a healthcare organization with physicians producing many services?

answer

A bureaucracy with some authority based on professional norms and expertise

question

True or False: Groups are common in healthcare organizations because they help coordinate work among professions and work shifts in the organizations.

answer

True

question

The act of agreeing quickly, politely, and superficially to maintain harmony in a group is known as

answer

groupthink

question

Structural characteristics of groups that affect group performance include all of the following except

answer

credibility

question

Which of the following is a reason why a healthcare organization may utilize groups?

answer

All the Above To enable workers to grow, try new roles, and develop professionally To build commitment to solutions, changes, and new plans through participation To obtain input and representation of stakeholders, interest groups, and constituents

question

True or False: Bigger groups often are better than smaller groups because bigger groups have more cooperation.

answer

False

question

According to the group development model presented in Chapter 6, which of the following is likely to happen first when a new group begins to meet?

answer

Members will get acquainted and try to figure out what is OK.

question

Which aspect of group structure guides the group, including how often the group meets and which resources it uses?

answer

Purpose

question

Group decision making

answer

might not be effective because of a lack of accountability.

question

True or False: For a group to be effective, group members should communicate with people inside the group but not with people outside the group.

answer

False

question

Which of these statements correctly describes groups in organizations?

answer

They may be permanent or temporary.

question

Which types of roles are helpful to groups?

answer

Maintenance roles

question

A job description usually includes

answer

job qualifications and job duties.

question

True or False: Healthcare organizations are considered to be labor intensive.

answer

True

question

Hiring someone to fill a job vacancy is likely to involve everything listed below except

answer

pay raise.

question

Which of the following is one of the seven processes needed for staffing?

answer

Job design

question

True or False: Because of urgency of decisions in healthcare organizations, a trend in hiring is to use just one person rather than a team approach.

answer

False

question

True or False: Managers' flexibility in how they staff their organizations is restricted by numerous laws.

answer

True

question

Staff planning should consider

answer

all of the above.

question

Which of the following is needed prior to interviewing job applicants?

answer

Current job description

question

Advantages of internal recruitment (as compared to external recruitment) include all of the following except

answer

it provides more potential applicants.

question

Who usually does the hiring of new employees for departments in healthcare organizations?

answer

Department managers and human resources staff

question

True or False: Although performance appraisals are important to guide better performance by employees, managers sometimes avoid performance appraisals.

answer

True

question

When healthcare organization employees feel their rights and concerns are not adequately considered by top managers, the employees may gain power by electing ________ to represent them.

answer

a labor union

question

The pay rate for a particular job is often based on

answer

all of the above.

question

Onboarding in a healthcare organization (HCO) is concerned with helping new employees

answer

all of the above.

question

One method of evaluating a healthcare organization (HCO) employee's performance uses input from other workers who work above, below, and at the same level of the HCO as the employee. This method is

answer

360-degree evaluation.

question

True or False: An accurate job description is an important resource for determining appropriate pay for a job.

answer

True

question

The formal, systematic assessment of how well employees do their jobs in relation to established standards is a

answer

performance appraisal.

question

Open-door policies, town hall meetings, formal grievance procedures, and disciplinary review boards are all mechanisms that managers can use to improve

answer

employee protection.

question

True or False: Training programs rarely conflict with other organizational priorities.

answer

False

question

When using the point factor method of deciding pay for jobs, a manager is likely to consider

answer

all of the above.

question

True or False: Managers sometimes inflate their evaluations of employees to avoid conflicts with employees.

answer

True

question

True or False: The first step in the training process is figuring out objectives of the training.

answer

False

question

When doing a performance appraisal, a manager should do all of the following except

answer

focus mostly on the employee's past performance.

question

Employee benefits as part of total compensation at a healthcare organization (HCO) are

answer

based on laws, employees, and the HCO's financial plan.

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